i bought a new phone from there but the account is under someones name iv never herd of.. now my screens broken and i cant get into my own account. went up to the store and all they said was call 611.. how can i do that when my phones broken? read more

Jordan, the representative was very patient and helpful in transferring my sister's account from Verizon to T Mobile. He spent a great deal of time making the process easier for her, settling up all the new devices. Thanks read more

They seriously need a take a number to be waited on. I was alone but when family's came in after me they were seen while I stood there. After that happened several times I gave up and walked out. First come first served seems fair but they don't work that way. read more

This place is the worse tmobile store I've ever been in. They said I don't have an account while I'm on tmobile phone talking to tmobile and them asking this company what the hell are you talking about. She has multiple accounts. They apologized as soon as they got my other numbers off my account. They were rude and couldn't help whatsoever. Apparently u cannot conceal or carry in their stores they don't believe in the 2nd amendment right. Against it. And they make fun of you if your a transgender read more

My Google Pixel 3 phone had turned into a brick. No power. Brought it to the Salisbury T-Mobile store yesterday where store rep Tonia D. helped me out. After evaluating the phone which was out of warranty, she first suggested looking into whether I had insurance to cover it, but unfortunately I didn't. So she helped me pick out a new phone and walked me through the various features/options/prices. The best part, however, was that she was able to restore all of my pictures from my dead phone. This all took about an hour, but she patiently met all of my needs and answered all of my questions in a friendly and helpful way. Other store visitors were similarly served by Tonia and another employee. I normally hate going to the phone store, but I was able to get what I needed promptly and came out of the store with a working phone in only one visit. I can definitely positively recommend T-Mobile and these nice folks at the Salisbury location. read more

Excellent experience with Francisco!! We had an appointment, which really helped. There over 3 hours But...switched 3 phone lines, bought/activated 3 phones, added home internet, and got signed up for some major freebie deals!!! Francisco was superb. Recommend TMobile to everyone. read more

Customer service is terrific. A employ there named Oscar got my account set up and helped me with any issues I have. The whole team is awesome. Also they help drive customers to my repair business EggHead Electronics. I can't think enough. Thank you thank you thank you. read more