Rude Sketchy…read more Upselling Don't waste your time or money Drive past this place and go to the next Verizon store where you can actually get help. The customer service was so incredibly poor, I had to escalate my complaint to the corporate level. At every store level it was pure failure in an attempt at resolution. From sales people To manager To district manager Again, please heed this warning and do not choose to waste your time and energy and hard earned money here.

I received zero help over the phone so I decided to go into the store and left even more frustratedread more

Had a broken iPhone 17 Pro Max screen that needed to be fixed ASAP. Perfect Screen answered right…read moreaway, confirmed they had the parts in stock, and got me in immediately with no appointment needed. They gave me honest, straightforward pricing over the phone with different repair options based on my preferences. The repair took about 40 minutes, and the staff was friendly and professional throughout the entire process. I would definitely recommend them over any other phone repair shop in Charlotte if you're looking for quality service and a great customer experience. I'll definitely be returning for any future repair needs.

Credit where it's due - this spot was a lifesaver. I broke the glass over one of my phone cameras…read moreand they were able to fix it right away. Didn't feel judged, and they were honest with me about the situation (small scratch on camera itself, cost, recommendation, etc). The primary drawback to this place was parking. I got lucky with a spot, but it's south end, so you take your chances. I went to another spot first, which ended up needing phone insurance to be worthwhile, which I didn't have. This spot was about 1/3 the price that I was quoted. The fix was something I didn't want to delay and while I hope not to need them again, I'd absolutely come back if in a pickle and recommend to others.

This location is in the Epicentre and I always receive specialty service whenever I have to visit…read morewhich is not very often and I've had my share of horror stories about my carrier but thankfully I've only experienced great service. They actually came very close to talking me out of my beloved iphone for the galaxy, but I escaped safely with iphone in hand.....nice try AT&T.

I was very close to dropping my AT&T service because of the lack of customer service... I was…read moregetting so many mixed rules on my plan from other locations that I was just downright frustrated. We talked to an awesome lady named Ashleigh at this location and she fixed our plan, told us the ins and outs of our minutes etc. We ask a ton of questions and she was more than willing to listen and explain each one in detail to us. We went to this location to purchase our new upgraded phone despite there being a closer location to us, just because she was a great help. Whenever we need anything this is the location we will always go to. :)

Drive an extra mile to another location. The service just isn't at this one…read more They grabbed me the wrong phone by accident, then wouldn't give me the correct phone without paying $55 restocking fee..

visited Cotswold Store Friday 12/27/24 4:51pm. Two sales people in store. One male, one female. We…read morehad the misfortune of getting the male at first. Rudest individual ever. He greeted us with a laugh and "what you wanna do with that phone". I needed my screen repaired, but in just a couple of secs. I knew for sure what I wanted to do with my phone-shove it, never mind. I ask him if they repaired phones. It was really super weird because he kept up this stupid laugh and every question I asked him he laughed and looked at the female sales agent. Finally another customer came in and she left the door she was partially in and came to ask what we needed. Thank God he left to laugh at the other customer I guess. She on the other hand was very helpful and got us set up with Asurion for the repair. I have had nothing but challenges since leaving Verizon after 30+ years for fiber optic internet. I do not have his name but the store manager should certainly review the store video at 4:51pm. My wife is so kind and says only good stuff about others and she immediately ask me what was wrong with that guy. I'm telling you he should def consider a job out of public eye if he treats others the way he did us. Good luck if you go there.

These folks have been amazing for so many phone and screen issues over the years. Today I went in…read moreto replace a screen protector, and instead of any upsell, they once again found the best price deal possible and took care to replace it for me. Every staff member I've met there has been courteous, friendly, and funny. This is our go-to for tech repair.

AWFUL, AWFUL AWFUL!!!!!!!!…read more I answered all the questions on the website to make an appointment, including the model of my phone. I received a confirmation request an hour before. I took off work, and I arrived at the designated time. The lights were off, the door was locked. I called and tried all the options until I got a human. The guy said "The door is open, I was in the bathroom. Appointments don't mean anything just come on in." THEN he unlocked the door. Looked like he just woke up. Next, he told me he couldn't get parts for my brand. He had not even seen my appointment details. I pointed out that my brand was listed on the website when I made the appointment and he might want to let someone know. He said, "THAT'S ABOVE MY PAYGRADE!!!!" Then he proceeded to tell me the brands he does work on as if that would help me. Asurion needs to fix their own broken stuff IMO.

Electronics on display here are horribly dirty. It's disgustint. It's like they've never heard of…read morewiping keyboards and mouses with Clorox wipes. Staff was also entirely incompetent and unhelpful.

Nice Best Buy in Charlotte, where you can get your electronic fixings. The staff was welcoming and…read morethey knew their stuff. I came in looking for a mini-RCA plug ... male to male ... or so I thought. With but a question or two they set me straight. I really needed a 3.5 mm cord ... male to male. Less than $10 later, I was out the door with the correct cord. Wouldn't hesitate to come back, especially because of the helpful staff.

We just finished our visit and Steven is the man! We set up our new phone plan online but we had…read moresome trouble setting up my partner's phone with his line. Steven was very patient and knowledgeable about our situation and was able to guide us to a solution within a very short time! We are extremely grateful and happy to both now be able to enjoy our service. Thank you Steven!

The customer service on the phone and in the store does not deserves this the one star. The…read morecustomer service on the phone HUNG UP on me two time after I was on hold for 45 minutes each time. Save your money don't spend it with AT&T