Overall me switching to Verizon has been the words mistake I have ever made. I wouldn't recommend…read moreit at all. I had made an appointment to discuss my account. Arrived an about 30 minutes early the appointment was at 7pm. It's now 7:59 and all I get is sorry for the wait. My response is not waiting much longer. The store closes at 8:30. The customer time is not valued at all. That is the whole purpose of making an appointment. As soon as possible definitely going back to my old provider. Never had any of these issues with my old provider! I can't even have service at my home if I'm not connected to the internet.

Verizon messed up our online activation but thankfully Landon got on the and got everything taken…read morecare of for us. Great store

My husband and I went into AT&T on Concord Parkway today. We could not have asked for a better…read moreexperience. Cole helped us out with everything we needed. If I could give more than 5 stars I definitely would.

When in at this store at 630ish in the evening was very calm and not busy to my surprise. After…read moregetting played by customer service phone reps since 9 am that day Henry made my hours long in BS into a 15 min in and out EXCELLENT CUSTOMER SERVICE EXPERIENCE! TAKE NOTES PHONE REPS! Now let's just hope there's no fraud on my account like people have been stating from 3rd party stores in the incoming months stay turned for an update on that and more.

I have purchased my last few phones at this store. All the sales representative s have been very…read morenice and accommodating. I had a amazing sales representative. His name was Brandon. Professional, knowledgeable, and very friendly. Brandon was able to get me on a better plan for me and my family. He took the time to look for the best plan for me. My new monthly bill never went up AND I got the new version 16 iphone and a new iPad. I had to pay a few bucks for the case and protector but that's it. Overall I was very happy. If there was anything I would like to see it would be sales representative consistency. Establishing a sales representative that you can reach out to and vice versa wod be great.

When they say "the people make the place", this is a prime example. I've tried to train my kids…read moreright by being Team Andriod, but I think I went too far since they destroyed my wife's iPhone. I haven't broken the hold Apple has on my wife, so we went to the store to get her another one. As soon as we walked in, we were greeted by Saheed. He entertained my argument on why Andriods are better. I truly think he wants to convert and I think I can get him there. He also walked us through the phone exchange and explained their new home internet promotion. We signed up because Verizon had a 30 day trial. Fast forward 3 weeks. We had to return the home internet box because it could not handle all our devices. Saheed was busy with another customer. So, his coworker called the Verizon office to start the cancelation process. Yet, Saheed took over once he finished with the first customer. After we received confirmation that my service was canceled, Saheed went above and beyond to return the internet box to FedEx for us. Yet, Verizon charged us for the box. Saheed quickly found out that Verizon's receiving department had not processed our return. He then called repeatedly over several weeks until Verizon removed, we'll credited our account. It was truly the best customer service for a bad experience.

The wonderful saleswoman, Sandy, was SO knowledgeable and helpful!! I was trying to find a cell…read morephone for my 90 year old mother. I needed something simple and easy to use. She spent a lot of time with me and helped me make the best choice. She was great!

Love this Location Tamecka and Charity are Awesome both have Great costumer service and definitely…read moreknow there stuff very knowledgeable It's Rare to go into a store and see Great team work but both of these girls have it i will Always come back to this store

After my phone case broke, I (of course) went all week without dropping my phone. The day before my…read morephone case arrived, you guessed it, I dropped my phone and it cracked. I definitely wasn't buying a new one, so I called New Again. The phone was answered promptly and with professionalism. The gentleman was knowledgeable and friendly and stated he could get my phone in today and have it completed in about 40 mins. I even called back to ask if they could also put in a battery and he didn't sound annoyed by my extra questions! This is a family business, which I love. The shop is small but bright and clean and the wife serves as the receptionist. Their son, I believe has a drink fridge in the business which I think is adorable. Be sure to like them on Facebook and check-in to get your 10% discount. The price I was quoted over the phone was reflected on my receipt and that's always a breath of fresh air. The screen protector was $20 (yes, it's cheaper on Amazon) BUT you get a discount on future purchases. My only suggestion would be to inform customers about parts. As I stated, I requested a new battery-but I'm not tech savvy so I didn't know it wasn't being replaced with an Apple battery. My phone now says that my battery isn't supported and can't give analytics and I don't get low battery warnings anymore. That's definitely not a deal breaker, it would have just been nice to know. I would definitely come back but hopefully not anytime soon!

i originally brought my phone in for a cracked screen. After their repair, it immediately began…read moreglitching -- an issue that was never there before. I returned as instructed, but the problem was never resolved. When I came back again, for a minor scratch that shouldn't of warranted a whole new screen or any screen repair at all. the original failed repair caused it to be worsen. cant do nothing . insisted the glitching was from that. they tried to blame me and demanded full price, even though the glitch was clearly caused by their initial repair. Poor customer service, no accountability, and I will be reporting this business to the Better Business Bureau.