I have purchased two laptops from Horizon and both times I have walked into Horizons , I have been…read moregreeted by either the owner or a staff member promptly. They explain every part of the laptop enduring you understand. They also take the time to show you the difference between laptops you are interested in purchasing. They offer a great 2 year warranty at an incredible price!! They stand behind their products 100%! I will only purchase my computer and laptop needs from Horizon! Great customer service and always a great price!! Sabrina

These guys are great to deal with, I have bought 2 laptops from them and they are awesome with I'm…read morenot a computer person and they are so helpful.

1 Star - Extremely Unprofessional Installation Experience…read more We went to Best Buy (Concord Mills NC) ahead of time to show the team the exact equipment we wanted installed in our vehicle so we could ensure we had everything we needed and verify the installation cost before scheduling an appointment. When we arrived for our installation appointment, the installer immediately started listing new charges that had never been discussed. When we questioned this, he offered no help and simply said, "I'm not the manager." I then asked to speak with the manager. The manager came over, reviewed the situation, and agreed to meet us halfway on the unexpected charges, so we agreed to proceed with the installation. After having our vehicle for almost two hours, the installer called and said he was stopping the installation due to "liability" concerns with our radio. He claimed the radio was staying on even though there was no power to it and said all he did was disconnect the battery and nothing else. Yet there was a mysterious cut red wire sticking out from behind the radio now. However, when we inspected the vehicle, several things were clearly changed or disconnected (he removed the entire passenger seat, the previous amp, the previous sun, and who knows what else we couldn't see. Despite this, the installer attempted to have me sign paperwork stating that he had done nothing to the vehicle. I refused and asked him to accurately document the work that had actually been performed, including removing the seat and removing the amplifier, etc. To make matters worse, this vehicle belongs to my 16-year-old son. His system was working before this appointment, and now it has multiple issues that were not present previously, including non functioning steering wheel controls, this mysterious red wire, and a sparking amp that he had to remove from the vehicle for safety reasons. We now have to take the vehicle to another company and pay them to repair the problems and install the new amplifier and subwoofer. This was one of the most unprofessional service experiences I have ever encountered. The lack of transparency, accountability, and basic customer service was extremely disappointing. I would strongly recommend avoiding this location for installation services.

Like so many businesses, it seems this store and the Geek Squad are all about trying to take…read moreadvantage of women and those who don't know better. It makes me ill. My first experience with this store, I waited forever for help on sales floor & finally went to GeekSquad counter. Lots of associates passed me, none would even acknowledge I was there. GeekSquad member sent me to wait for a rep who was on her way. I still waited more than 15 minutes. An hour in the store without help before someone came to help me. I am a vet missing a leg, standing is uncomfortable. An hour is crazy. The rep took me to the counter near "Mobile," the phone section. I asked if the store installed stereos bought elsewhere. She said "absolutely." I said "So I can buy a stereo online and have it installed here?" She said yes, it didn't matter where I got it. I asked her if there was anything I needed to know. She said no, asked a few questions about the vehicle and scheduled the install 9 days later. My fiance took the truck and the items for install. They wouldn't install the stereo - wrong brand, they said. Nobody asked what brand when I setup the appointment. I asked why nobody said that before, the installer said "That's because the blue shirts (sales associates) don't know anything," Then they told her I didn't have any of the right connectors, either. I had everything. The tech said it would be about $1500 to do the install. A lot different than what they quoted me when I set the appointment. My fiance' asked what it would cost to buy the stereo there so they would install it. They made an invoice that listed everything I already had, new, right in front of them: Speakers, radio, amplifier install kit. $1842.34! But they would be glad to install it. It seems to me they saw a woman and didn't try to help her figure out the minimum necessary - they saw an opportunity to milk the situation for all it was worth. I am a veteran who is disabled and a high school teacher - I don't have funds to throw away. I called and asked the installer about it. He said their checklist called for a different interface. He said he could not install anything else but it didn't matter - they would not install that brand of stereo. So why not tell me that BEFORE my fiance got there for the appointment??? I asked for a manager, then bounced around between two installers and the Geek Squad manager. Different answers were given. One said they absolutely could not install it because it was not the right one. One said they could install it but without a warranty on the labor, then he other said they just didn't have experience with it and their installer notes "recommended" the other item. The manufacturer said it was the right item. I asked the tech about all the duplicate items they put on the invoice. "Oh, she asked what it would cost to buy the there so we just ran everything." Why? Why run everything when he could see good speakers (Kicker, Cerwin Vega and Blaupunkt) new in the box right there? Why add everything in when, according to them, I only needed two items?? Why? Money. No different than the scammers at garages that show you a good air filter that isn't as white as a new one and say "See? You need a new one!" I asked the GeekSquad manager for a little help, considering we had taken the time to drive an hour there, waited for the appointment instead of going somewhere else because the "blue shirt" told me they would install my stereo, and he offered nothing. Basically, it was "so sorry we told you we wrong, it's the sales associate's fault." Their own people said not to trust the sales associates because they don't know what they're doing. Nice. They cost me time and money and admitted it, but passed the buck to the "blue shirts" instead of trying to make it right, and never could explain why they gave my fiance the ridiculous quote. The only effort I saw was an effort to get a lot of money from a woman who was trying very hard to make me happy. Shame on them!!

I had an external 1 TB hard drive stop working and took it to Firefold. They diagnosed the problem…read moreas a bad controller in the casing and replaced the controller/casing for much less than I had expected. I was operational in less than 6 hours. They are now my GoTo computer service company!

Super happy with the service here! I brought in my PC to get diagnosed and they said it'd take…read moreabout a day or so. I got the call on the day it was promised, and they said my motherboard was busted. Got that replaced and my computer's working like new again :) Also, the gentleman working there was kind enough to carry out my full tower for me, a whole blessing because it's too heavy for a small girl like me *phew! Besides that, their store looks nice and clean with a lotta tech options available whether you're looking to upgrade your pc or just buy some phone accessories. TIP: They have a law enforcement/ first responder discount!

They have taken care of our computer repairs for years. Reasonable price and a great staff and…read morevery knowledgeable.

They do a great job at reasonable prices. Friendly and listens to your needs and concerns. I…read morerecommend them for your needs.

I was referred here via Insurance claim to repair the broken screen on my phone. The technician who…read morehelped me (Noah) was very knowledgeable and professional. I was advised that my repair would take about 2 hours, but after 3 hrs I had not received an update. So I called them and SURPRISE my phone was actually ready. I was quite pleased that the service also included battery replacement. I am sure that I will use their service again/recommend it.

Called this morning at 950am and left a message. Called back at 1005 and spoke to someone…read more Explained my issue, phone type, broken screen, and asked if I could get in there today. He said if I could get there early he'd get me taken care of. I said I could be there in 30-45 mins. Great! I need a phone! When I get there I get the whole " so unfortunately.... Bullshit." You couldn't have called me to let me know before I drove 40 miles to get here? What a bunch of unprofessional and inconsiderate people here. I would not recommend this location.

Tyler is a professional at his best. He responded to my computer needs the same day I contacted…read morehim. I run a business and he understood my need to get back up and running. He took care of my issue promptly and I was up and running the same day. I expressed concerns when I go out of town I was unable to take my computer on a plane, he suggested getting a laptop, I never even thought of that. I now have a new laptop with all my needed data. Thanks to Tyler. His pricing was by far better than any other computer service in the area.

From the owner: A local home based computer repair small business offering excellent service and value without the…read moreoverhead of the larger guys. We offer Custom PC builds, PC upgrades, PC part replacement, Software issues, Virus and Malware removal, Data recovery and more. Not sure if we can help? Contact us today for a free consultation!

This my go to spot for all my FFL orders. Been doing business with Robert since moving to Concord…read morearea. Convenience and ease. I highly recommend Will continue do future business with

Consistently good service. I have been here several times for tactical gear and FFL purchases…read more Really appraciate the attention the owner Robert gives. The shop is a unique concept - repairing and protecting your compter equipment, and preparing your home for emergencies.

I found this gem almost by mistake when I wandered in to ask a question about a problem with my…read morecomputer which happened to be in my car cause I'd just moved to Concord from Connecticut. The tech was very knowledgeable and helped me right there on the spot for an unbelievably reasonable price! Now I've lived her for over five years and still I only go o FireFold! They are very friendly and chill. I love all their personalities. They even answer my silly questions with respectful responses. I hunted them down when they moved and I didn't see them at previous location. I'm relieved I found them on Poplar Tent near Harris. Great service. Fast turnaround. No gimmicky fast talk trying to sell me something I don't need!

Firefold is hands-down the best place in the Charlotte area for all of your networking needs…read more Everything that I have purchased here has been top quality and the customer service is outstanding. Jennifer was very helpful. She was knowledgeable about the inventory and was a pleasure to deal with! I have been ordering materials for side projects for a few years now, and it is safe to say that they have EARNED a customer for life.

Great guy, clean service, fast transactions, no complaints…read more When we met the guy was friendly and professional

Gary started helping last year and then sold us 2 computers that are having major issues and…read morecausing problems over and over. We have reached out over and over for months - not even a response on his promised warranty and service commitments!!