Jessie was awesome, knowledgeable and has the best customer service I've seen in years. Got my issues on both laptops resolved quickly and very efficiently. I am very pleased. read more

I had an external 1 TB hard drive stop working and took it to Firefold. They diagnosed the problem as a bad controller in the casing and replaced the controller/casing for much less than I had expected. I was operational in less than 6 hours. They are now my GoTo computer service company! read more

Super happy with the service here! I brought in my PC to get diagnosed and they said it'd take about a day or so. I got the call on the day it was promised, and they said my motherboard was busted. Got that replaced and my computer's working like new again :) Also, the gentleman working there was kind enough to carry out my full tower for me, a whole blessing because it's too heavy for a small girl like me *phew! Besides that, their store looks nice and clean with a lotta tech options available whether you're looking to upgrade your pc or just buy some phone accessories. TIP: They have a law enforcement/ first responder discount! read more

Excellent service! Friendly and knowledgeable. I won't go anywhere else. Very efficient

This team of service techs are top notch. They are all friendly, knowledgeable, and helpful. Firefold has been our go-to techs for years. They take the time to answer questions, willingly troubleshoot and have a quick repair turn around time. They are on top of the latest technology. Skip the big box stores! Firefold can tell you exactly what you need - and provide it at a great price. read more

Extremely professional services! I came in with a laptop needing cleaning and a very minor issue. A young man named Elijah met me with respect and care for my problems. I dropped it off in the late morning and it was cleaned and fixed within a short few hours for extremely cheap. Recommend this establishment to anyone with laptops or phones that need servicing! I will be stopping by again for any and all servicing of my technology! read more

Definitely recommend coming to this store! Dustin was knowledgable and he was so helpful helping us pick Out the right mount for our new tv Wide variety of products and computers in the store. read more

One of the heat sinks on my motherboard fell off and I took my computer here to see if it could be fixed. This is something I could have done myself easily but I'm plain lazy. The turnaround was in 24 hours and I was charged the diagnostic rate for the complete job. When I returned home, I had issues with my second HDD not being recognized, so I opened my case to resit the SATA cables, and to my surprise, it got a thorough cleaning and a proper cable management job. The person who worked on my computer obviously did more than the bare minimum, which was awesome. If you need computer repair services, I would definitely recommend this place. I especially recommend this place if you know nothing about technology because I trust them enough to not upsell me junk I don't need. Like I said, I could have done this job myself, but they didn't know that! I just went in and told them about my computer error and handed them a chunk of metal that was floating around in my case. read more

Here my review after really giving this place a chance . I have been in this store several times to buy a charger and small purchases . I was thrill when they open in my area ,so I would not have to take my apple computer to apple or Best Buy . First of all thanks Seth , for really trying to help the one time you did about a week ago .I took my apple MacBook Pro into have a Diagnostic. which was 59.95 . There was really not much going on with the computer it's just a older computer and I have it for nine years. I thought maybe it was running a little slow maybe. And just to have it looked over. They called me and said they think they need to clean it out and take away some of the viruses that showed up in the diagnostic. . Now at least thought maybe they would've taken off the 59.95 seeing how I am now paying $200 more. Most places do take off the diagnostic if you are doing further repair . But I didn't ask and they didn't offer. And I thought they seem like a Replicable place that was going to do a good job . I didn't really know what to expect when I got my computer back . I wasn't really have any big issues before taking it in?it's just a nine year old computer. Yes I thought the price was pretty high, but the computer was already there I . agree to do it ... now thinking back. I feel like as a woman I wasn't given the best price . So several days after that, I was trying to go on a worksite. That I normally use Chrome . My chrome was was on my computer and I think they should have just reloaded chrome for me when they gave me my computer back. They said clean the computer out and remove any viruses . Now I don't really know what that means when you cleaned out the computer? I guess that's my fault. I'm not all that tech savvy. I don't use a computer for work, I just use it outside of work but I do have training on my computer from time to time. No my big issue involves my work site page when I tried to go into the training page there is a pop-up saying this may not be private and I can't get around it. Obviously this has to do with my cookies. Now my job says that there's nothing going on with their end . It was my computer blocking the website . I have had the same computer for nine years and I've been with my company for 32 years. I called and asked if I can bring it in if they can tell me how to get around this warning . Seth was nice enough to look at the computer which took all of five minutes. He said I just needed to close out of it and he did something but I didn't see what you did. But when I went back into my work site a week later the same warning showed up and I could not remove it. It has to do with my cookies. I don't know where to enable this ,I can't find it and I don't know why my settings have changed. So I took it in just 30 minutes ago. Dustin the assistant manager was there. Alex who works at front area and knows nothing about Apple computers. Told Dustin about the issue and that Seth help with me last time.,This is a really simple thing and probably take five minutes for them to show me what I need to do. Dustin the assistant manager said he was busy that he did not have time and Seth who did it before would have to do it. Now I really think that's poor customer service. The thing that makes me really angry is I just paid $250.00 and Dustin the system manager could not give me even three minutes of his time. Had I known that I would have never taken my computer here. And I was thinking to even buy a desktop Apple computer that I have been looking at every time I go in there. I don't know if they're just unaware or Or just don't care. But that is not the way you treat your customers and if you want repeat business from people. Now I will find out how to take care of the problem and I will say this ,I really have a bad taste in my mouth about how I was treated. You would have thought that I had asked you to go back and work on my computer. Just out of being a customer and you just worked on my computer and I hadn't had that issue you could've given me three minutes of your time. You can blame it on my work site but it has nothing to do with that. So thank you very much for treating me that way. Alex you need to work on your customer skills .,Now that we wear mask these days you can't see how they really feel but I didn't get a very good Vibe. Seth I know if this is your business or you're the manager. I think you for giving me the five minutes that you gave me. But honestly I don't know what you did you said to click out of it but that is not how you get out of that warning about this is not private message. Now this took me 20 minutes to write because I was so angry how you treated me . I never A negative review. Unless it is warranted. I always want to write something positive about a business.,I am truly sorry this is the way things had to happen. read more

I found this gem almost by mistake when I wandered in to ask a question about a problem with my computer which happened to be in my car cause I'd just moved to Concord from Connecticut. The tech was very knowledgeable and helped me right there on the spot for an unbelievably reasonable price! Now I've lived her for over five years and still I only go o FireFold! They are very friendly and chill. I love all their personalities. They even answer my silly questions with respectful responses. I hunted them down when they moved and I didn't see them at previous location. I'm relieved I found them on Poplar Tent near Harris. Great service. Fast turnaround. No gimmicky fast talk trying to sell me something I don't need! read more

Excellent customer service and very fast repair. My son's gaming computer stopped working so I dropped it off in the morning. FireFold had it diagnosed and fixed by the afternoon for an affordable price. Highly recommend! read more

If you live in the Concord/Charlotte area and you don't know about FireFold yet, you're probably being swindled by the Big Box tech retailers! These guys really do right by you and I've been a loyal customer for several years now. First of all, lets talk cables. You know that Diamond-rated triple shielded 24-carat gold plated HDMI cable that the other guys insist you need for your home theater? Yeah, truth is that digital data doesn't care what the medium is. It's absolute, you're either getting 100% or 0%. FireFold isn't going to nickel and dime you on unnecessary marketing gimmicks. In fact, they've made a business of delivering honest-to-goodness services and products that perform at a professional level, while keeping prices low and educating the consumer on exactly what they need. That 6ft HDMI Cable is going to cost you $30 at the place where they wear the blue polos. FireFold? Five bucks! 83% Savings for the exact same product! Now that's not to say that everything follows the same "price premium" rule. Some cables (mostly analog) ARE effected by cheaper options. In this case, their staff can guide you in the right direction based on what you need, and you can take peace of mind knowing that they are trustworthy professionals. This goes for all of their Home Theater Products and services. Whether it's installing in-wall speakers or wall-mounting a television, you're going to feel comfortable with FireFold. These guys also meddle in custom-built PCs and their staff is very knowledgeable in the art of curating an desktop for your specific needs. If you're a system builder like me, they can be an incredible resource for discounted PC parts and advice on the latest and greatest in the PC world. Last time I was in, Seth was in the back working on a state of the art water-cooled gaming tower, complete with 7th Gen Intel Overclocked CPU and a Video Card fit for 4k VR gaming. If I lost you, just know that they can make one kickass custom system. So much awesomeness, some of which I can't fully cover in this review! You're just going to have to go check it out yourself and see how FireFold is burning the competition, not your wallet! read more

They repaired my granddaughter's laptop in a timely manner. The diagnostic fee was deducted from the cost of repair. The staff was personable and professional. I was pleased to receive a 10% veterans discount. My great grandson and I enjoyed the free video arcade games. It was the first time I had played Pac-Man in decades. read more

Great prices and great service - Won't go anywhere else for my cable or TV mount needs!

It was a great experience. I was greeted when I walked in the store and even though I was just browsing, the employee checked in on me to see if I had any questions. After some conversation with him, I purchased a TV mount. I'll definitely go back. read more

Took my cracked Apple Watch (series 2) for them to replace the screen and they agreed for $200. Went 2 days later to pick up worked fine. I work in healthcare I wash my hands many times a day while at work and of coarse the watch gets splashed with water. One day I washed my hands the it went off and wouldn't turn back on and I left it sitting for a few days thinking maybe it got wet inside. Tried charging it 2 days later and it only got hot and never turned back on. I took it back to the store and was told for the first time ever it was no longer water proof after screen replacement and refused to do anything for me. I offered to let them have the watch if they give me my money back or fix their mistake and they refused both. So I have a watch that is water damaged now because they never said it wasn't water resistant any longer. This all happened within 30 days of the repair. DO NOT TAKE ANYTHING HERE THEY DON'T CARE ABOUT CUSTOMERS ONLY YOUR MONEY! thinking maybe it got wet inside. Tried charging it 2 days later and it only got hot and never turned back on. I took it back to the store and was told for the first time ever it was no longer water proof after screen replacement and refused to do anything for me. I offered to let them have the watch if they give me my money back or fix their mistake and they refused both. So I have a watch that is water damaged now because they never said it wasn't water resistant any longer. This all happened within 30 days of the repair. DO NOT TAKE ANYTHING HERE THEY DON'T CARE ABOUT CUSTOMERS ONLY YOUR MONEY! Update:the company responded the the same review on google and says they apologize but obviously not because they offered no assistance in a solution kind of just like "oh well". Just frustrating to give someone money and they do bad work in return. read more

Fire Fold - Purchased 1/8 refused to fix or refund on 2/5... - Home Theatre Installation Near Me - Concord, North Carolina

See all

My son and I went in today for wireless earbuds. It was a quick and easy visit with very friendly customer service! I would definitely recommend this store! read more

This store saved my life. I knew my job was going to work from home, so I woke up looking for 2 monitors. One visit to the store and I walked out with 2 monitors (cables included) for cheaper than amazon, Letgo or Offerup. I literally almost bid on 2 monitors for $150 on Offerup and thought I was getting a deal. read more

Store is tucked away in an annex of the Concord Mills Mall. I stopped in one day for a computer repair and Preston was so very helpful. Should I ever need any other computer repairs or home theater needs I will return. I'm a fan - great customer service. Thanks! read more

Great little shop that really has everything you could need for networking or hometheater cabling. And if you buy from a box store and not here you are only ripping yourself off. read more

After doing business with Firefold at their previous location for many years and having great experiences with them for providing cables, connections, etc., I discovered their true business philosophy when I had them perform work on a I-Phone. Reese, who was the manager at the time, replaced a cracked screen on my I-Phone 5S, but inadvertently broke the cable on the home button. He admitted this when I came to pick up the phone and had installed another button that did not have fingerprint functionality. He asked me to bring it back in a week for him to fix and he would order parts. When he replaced the button again a week later, it still would not work. He told me to take it to Apple. I drove it to Apple who refused to work on it because I had allowed Firefold to work on it. When I went back to Firefold they told me there was nothing they could do. They charged me $119.00 to fix my screen and in the process broke my home button and then refused to do anything at all. No credit, no refund, no anything. The statement I got was "If you had brought it back to us sooner, we could have done something." The time between visits had nothing to do with the fact that they charged me to fix my phone and broke it in the process. TERRIBLE customer service-Seth the manager discussed my situation with the owner who made the decision to offer NOTHING. You get what you pay for....... read more

I dropped off a Mac Laptop for repair as it had slowed down considerably. The safari browser was crashing. Firefox was not performing any better. After spending $100, I saw 0% improvement in the performance although he did a terrific job of dusting the keyboard and monitor. read more