Provided great customer service. One Day Turn Around…read moreVery Professional and Knowledgeable of Tasks Reasonable Prices Apple Certified

I have used Global Computers over the past several years and have received outstanding service each…read moretime I went to the business. The services have been very professional and accurate. I have never had a negative experience with their services and highly recommend Global Computers for anyone with computer or mobile phone service needs. I recently purchased a new computer and Global set up my new computer as well as transferred all of my data. For any computer needs, go to Global Computer Services on University City Blvd., Charlotte NC

Got the vicious "black screen" on my laptop! Nash at HD Computer was recommended and he did an…read moreexcellent job! Knew exactly what was wrong with it when we chatted on the phone ... he had me back in action in 24hrs! None of my saved documents or pictures were lost!

From the owner: Computers,PC and Macs, I pads, Laptops and I phones Repair, Good pricing and professional work.read more

1 Star - Extremely Unprofessional Installation Experience…read more We went to Best Buy (Concord Mills NC) ahead of time to show the team the exact equipment we wanted installed in our vehicle so we could ensure we had everything we needed and verify the installation cost before scheduling an appointment. When we arrived for our installation appointment, the installer immediately started listing new charges that had never been discussed. When we questioned this, he offered no help and simply said, "I'm not the manager." I then asked to speak with the manager. The manager came over, reviewed the situation, and agreed to meet us halfway on the unexpected charges, so we agreed to proceed with the installation. After having our vehicle for almost two hours, the installer called and said he was stopping the installation due to "liability" concerns with our radio. He claimed the radio was staying on even though there was no power to it and said all he did was disconnect the battery and nothing else. Yet there was a mysterious cut red wire sticking out from behind the radio now. However, when we inspected the vehicle, several things were clearly changed or disconnected (he removed the entire passenger seat, the previous amp, the previous sun, and who knows what else we couldn't see. Despite this, the installer attempted to have me sign paperwork stating that he had done nothing to the vehicle. I refused and asked him to accurately document the work that had actually been performed, including removing the seat and removing the amplifier, etc. To make matters worse, this vehicle belongs to my 16-year-old son. His system was working before this appointment, and now it has multiple issues that were not present previously, including non functioning steering wheel controls, this mysterious red wire, and a sparking amp that he had to remove from the vehicle for safety reasons. We now have to take the vehicle to another company and pay them to repair the problems and install the new amplifier and subwoofer. This was one of the most unprofessional service experiences I have ever encountered. The lack of transparency, accountability, and basic customer service was extremely disappointing. I would strongly recommend avoiding this location for installation services.

Like so many businesses, it seems this store and the Geek Squad are all about trying to take…read moreadvantage of women and those who don't know better. It makes me ill. My first experience with this store, I waited forever for help on sales floor & finally went to GeekSquad counter. Lots of associates passed me, none would even acknowledge I was there. GeekSquad member sent me to wait for a rep who was on her way. I still waited more than 15 minutes. An hour in the store without help before someone came to help me. I am a vet missing a leg, standing is uncomfortable. An hour is crazy. The rep took me to the counter near "Mobile," the phone section. I asked if the store installed stereos bought elsewhere. She said "absolutely." I said "So I can buy a stereo online and have it installed here?" She said yes, it didn't matter where I got it. I asked her if there was anything I needed to know. She said no, asked a few questions about the vehicle and scheduled the install 9 days later. My fiance took the truck and the items for install. They wouldn't install the stereo - wrong brand, they said. Nobody asked what brand when I setup the appointment. I asked why nobody said that before, the installer said "That's because the blue shirts (sales associates) don't know anything," Then they told her I didn't have any of the right connectors, either. I had everything. The tech said it would be about $1500 to do the install. A lot different than what they quoted me when I set the appointment. My fiance' asked what it would cost to buy the stereo there so they would install it. They made an invoice that listed everything I already had, new, right in front of them: Speakers, radio, amplifier install kit. $1842.34! But they would be glad to install it. It seems to me they saw a woman and didn't try to help her figure out the minimum necessary - they saw an opportunity to milk the situation for all it was worth. I am a veteran who is disabled and a high school teacher - I don't have funds to throw away. I called and asked the installer about it. He said their checklist called for a different interface. He said he could not install anything else but it didn't matter - they would not install that brand of stereo. So why not tell me that BEFORE my fiance got there for the appointment??? I asked for a manager, then bounced around between two installers and the Geek Squad manager. Different answers were given. One said they absolutely could not install it because it was not the right one. One said they could install it but without a warranty on the labor, then he other said they just didn't have experience with it and their installer notes "recommended" the other item. The manufacturer said it was the right item. I asked the tech about all the duplicate items they put on the invoice. "Oh, she asked what it would cost to buy the there so we just ran everything." Why? Why run everything when he could see good speakers (Kicker, Cerwin Vega and Blaupunkt) new in the box right there? Why add everything in when, according to them, I only needed two items?? Why? Money. No different than the scammers at garages that show you a good air filter that isn't as white as a new one and say "See? You need a new one!" I asked the GeekSquad manager for a little help, considering we had taken the time to drive an hour there, waited for the appointment instead of going somewhere else because the "blue shirt" told me they would install my stereo, and he offered nothing. Basically, it was "so sorry we told you we wrong, it's the sales associate's fault." Their own people said not to trust the sales associates because they don't know what they're doing. Nice. They cost me time and money and admitted it, but passed the buck to the "blue shirts" instead of trying to make it right, and never could explain why they gave my fiance the ridiculous quote. The only effort I saw was an effort to get a lot of money from a woman who was trying very hard to make me happy. Shame on them!!

Service was amazing. I needed to print something. I had a hard time. Staff came over to help me…read moreextremely professional. I can appreciate that.

I went to this location on 4/12/26 and asked "Tim" for help with shredding some documents. He…read morestopped what he was doing and immediately helped me. He was courteous, friendly, and professional. Also, the store is clean and very well organized. Will definitely return to this location in the future.

Working from home has been tough to say the least, running an e-commerce business requires a laptop…read moreor computer. For the past few weeks my laptop has been running extremely slow. Once I contacted Essential Solutions they got back to me within 5 minutes!!! Now my laptop is running good as new. HIGHLY RECOMMENDED.

It has been wonderful to work with Essential Solutions. They were quick and very responsive in…read moreassisting me with my computer needs. One thing that I really appreciated was the time they took to not only fix but to also explain to me my computer issues. That was really helpful.

Great guy, clean service, fast transactions, no complaints…read more When we met the guy was friendly and professional

Gary started helping last year and then sold us 2 computers that are having major issues and…read morecausing problems over and over. We have reached out over and over for months - not even a response on his promised warranty and service commitments!!

Horrible customer service, will never do business there again nor will I reference any of my…read morefriends. I never experienced service like this in my life. The so called manager told me to eat a dick in front of my son, when I asked for explanation of the repairs that was not discussed before repairs were made. The manager wanted me to pay $35 for diagnosis and $55 for labor for repairs that were incomplete, they also want to charge me to pay another labor fee to bring the computer back to complete the repairs once they receive the part. After several choice words I left without paying a dime. I will never do business there again. And people wonder why we don't support black owned businesses! This business will only get 1 star for fixing a part of the issue for free!!!.

Dropped off my phone to be fixed at lunch. Came back after work 4 hours later and it had not been…read morefixed. I had drop it off the next day again at lunch, they had it done within an hour. I wish they could have gotten it done the first time. Quality of screen repair was good.

Tyler is a professional at his best. He responded to my computer needs the same day I contacted…read morehim. I run a business and he understood my need to get back up and running. He took care of my issue promptly and I was up and running the same day. I expressed concerns when I go out of town I was unable to take my computer on a plane, he suggested getting a laptop, I never even thought of that. I now have a new laptop with all my needed data. Thanks to Tyler. His pricing was by far better than any other computer service in the area.

From the owner: A local home based computer repair small business offering excellent service and value without the…read moreoverhead of the larger guys. We offer Custom PC builds, PC upgrades, PC part replacement, Software issues, Virus and Malware removal, Data recovery and more. Not sure if we can help? Contact us today for a free consultation!

I was in town and spilled wine on my MacBook pro. I freaked out because all my work stuff was in my…read morecomputer. I called around and found this computer repair place, and talked to Ahmed - very nice guy explained he would do his best to get it repaired as quickly as he could. The next day he called saying my laptop was fixed! I just picked it up and everything is working like it was. Unbelievable experience. This was the only place that could help me over the weekend. Thank you

After my dog knocked my beloved MacBook Pro onto the wooden floor, you can imagine what happened…read morenext--the screen cracked in the corner. My Mac is my lifeline, so I needed to get it fixed as soon as possible. Thanks to Yelp, I was able to request quotes from multiple repair shops. Alex responded to my request on a Thursday evening, which I really appreciated. I received one other quote, but this shop was closer and significantly more affordable at $350 instead of $600. The next day, I spoke with Ahmad and paid in advance so they could order the replacement part. They informed me that it would arrive sometime between Monday and Wednesday. Later, they even called me back to confirm that I wanted a Grade A screen, explaining that while it wasn't completely brand new, it was still covered by a one-year warranty. If I preferred a brand-new screen, it would cost an additional $50. I asked Ahmad for his honest opinion on which option was best for me, and he recommended the Grade A screen over the new one. I trusted his advice and went with that option. I dropped off my Mac on Wednesday at 9 AM, and by 11:30 AM, I received a call saying it was ready for pickup. Ahmad made the entire process as smooth and painless as possible, and I can't express how much I appreciated that. I highly recommend this place!

I have been working with Tom Hall of Computer House Calls for over 25 years. He is great to work…read morewith. He always returns my calls promptly and has great hours covering most times you would need him. He comes right to my home office and gets any problems fixed quickly. His rates are reasonable and he is always available by phone to answer a quick question, like "why is my printer suddenly not printing"! I use him for business and personal services and have referred him to my friends and associates and everyone has been very happy with his services. HIghly Recommend!

From the owner: I am Tom Hall and I am Computer House Calls -- Providing Technical/Computer Support Since 1994 - I…read moream available 7 days a week, mornings, afternoons, and evenings. In a pinch, even nights. I only sell service, which I charge by the working hour, half hours after the first. And I only do house calls. There are no upcharges, no travel time, no contracts, and no strange costs. I charge $100 per hour, and my goal is to be fair to you. If you cannot afford the price, call me anyway. I'll see how I can help you. - All of my Customers get FREE and UNLIMITED phone support. All questions are important. No Problem is too small. The only call you will regret is the one you don't make. - Who ya gonna call? Call Tom first (704) 549-4334,