Buyer beware. These people lie and manipulate! Be especially careful when trading a phone in for…read morecredit, and make sure they don't add lines and claim it's a discount.

I advise that you not go to the store. Go to Charlotte or Gastonia or someplace else. The…read moreassociates of the store completely lied to me and told me oh my dad. It could be transferred from one phone to the other and that they had uploaded a app and it was already in the process and then if I left the store that it would keep loading the information and apps from one phone to the internet. It never did they just wanted to get me the hell out of that store. So then put me on some messenger service that I couldn't cut, copy and paste and had to find all of my apps on my own manually downloading them every one of them cuz they were literally no help and we're trying to get me out of the store cuz they couldn't accomplish the task I asked of them. I really don't appreciate being lied to just tell me I can't do it. So me a dumbass Carpenter. Had to figure out how to transfer the apps from one phone to the other. Took me days and hours. They were no help. I will never in 10,000 lifetimes ever go into that store again

This location is in the Epicentre and I always receive specialty service whenever I have to visit…read morewhich is not very often and I've had my share of horror stories about my carrier but thankfully I've only experienced great service. They actually came very close to talking me out of my beloved iphone for the galaxy, but I escaped safely with iphone in hand.....nice try AT&T.

I was very close to dropping my AT&T service because of the lack of customer service... I was…read moregetting so many mixed rules on my plan from other locations that I was just downright frustrated. We talked to an awesome lady named Ashleigh at this location and she fixed our plan, told us the ins and outs of our minutes etc. We ask a ton of questions and she was more than willing to listen and explain each one in detail to us. We went to this location to purchase our new upgraded phone despite there being a closer location to us, just because she was a great help. Whenever we need anything this is the location we will always go to. :)

I went into store after multiple issues trying to upgrade our phones. I paid off our old phones and…read morethen tried to upgrade to new phones. I was told there is a glitch in their system and I had to wait 24 hours before I could upgrade a second phone. Come on, this is a tech company! I go back and knew exactly what I wanted. He tried to upsell me with additional phone storage and a replacement plan. I said I didn't want them. He goes in back to get phone while I waited 20 minutes. Wouldn't you know that he comes back with only the phone he was trying to upsell to me. He inferred I was stupid because I didn't want the upsells and didn't undestand that it would save me in the long run. I walked out and ordered the phone online.

I got lied to, he was deceitful and he tried to cheat me. Well he did cheat me I had to turn in my…read more7 month old phone that cost $500.00 and I still owe $354. first bill was $ 253. was suppose to be $55. plus tax and fees. and it states starting in October the bill will be $92. Suppose to get gift cards to use to pay my phone I had to give him and I doubt it that I will get them and it will take 3 months to receive I say just send a check and I asked for my phone back but he will not do that. Use the service for 6 days sent back the $ 1000. phone he gave me which is more phone than I needed and he knew that. I found out if I didn't send that phone back with in 14 days I would be stuck paying for it. He plans on charging me a restock fee besides. So I lost money and have no phone, we are elderly on a fixed income and I'm not spending over $500. for a phone. He was going door to door and his name is Desmond and he said he was the manager at the cox rd Gastonia nc store and his assistant is Angelica. They hesitate to return calls and actually she never called back. BUYER BEWARE !! I went back to TMobile and I never had a issue with them and recommended them at least they are honest.

walked in there and was ignored by these two obese men . so…read morewhen I went to them and explained my issue , they gave me a number to call . when I left and called the number it was wrong . now I know what everyone shops online

I am a new AT&T wireless & internet bundle customer. I was so frustrated with the phone…read morerepresentative trying to send me a return package (for my OLD phones) I was ready to cancel my services and send everything back. Thankfully, I went to the local AT&T store in Belmont. Mike M was friendly and helped me turn in my old phones with no problems. He was super-fast and SAVED A CUSTOMER!! Thank you Mike M for your speedy service!! Highly recommend.

Had a broken iPhone 17 Pro Max screen that needed to be fixed ASAP. Perfect Screen answered right…read moreaway, confirmed they had the parts in stock, and got me in immediately with no appointment needed. They gave me honest, straightforward pricing over the phone with different repair options based on my preferences. The repair took about 40 minutes, and the staff was friendly and professional throughout the entire process. I would definitely recommend them over any other phone repair shop in Charlotte if you're looking for quality service and a great customer experience. I'll definitely be returning for any future repair needs.

Credit where it's due - this spot was a lifesaver. I broke the glass over one of my phone cameras…read moreand they were able to fix it right away. Didn't feel judged, and they were honest with me about the situation (small scratch on camera itself, cost, recommendation, etc). The primary drawback to this place was parking. I got lucky with a spot, but it's south end, so you take your chances. I went to another spot first, which ended up needing phone insurance to be worthwhile, which I didn't have. This spot was about 1/3 the price that I was quoted. The fix was something I didn't want to delay and while I hope not to need them again, I'd absolutely come back if in a pickle and recommend to others.

You had representatives soliciting in my neighborhood which is not allowed…read more They then argued with me when I simply tried to give back their fliers. Keep your trash off my streets please, and don't get combative when I point out that i do not want it.

Rude Sketchy…read more Upselling Don't waste your time or money Drive past this place and go to the next Verizon store where you can actually get help. The customer service was so incredibly poor, I had to escalate my complaint to the corporate level. At every store level it was pure failure in an attempt at resolution. From sales people To manager To district manager Again, please heed this warning and do not choose to waste your time and energy and hard earned money here.

I received zero help over the phone so I decided to go into the store and left even more frustratedread more

Not only am I satisfied with my internet, this is really a post about my cell phone service that I…read moreonly received because a rep came out when I was getting my internet installed in my new home (spring 2019) For reference, I NEVER would upgrade my iPhones because they are expensive. So I had an iPhone 6 until 2019 when I moved, and they came to my home and offered me an iPhone XR for free if I would switch to them. Just wanted to let y'all know about how happy I've been with AT&T, and honestly it's been the best experience for me with iPhones. This year, I'm eligible to upgrade to an iPhone 13 pro, once again, for free. I highly recommend them and I'm just sharing this information in case anyone else loves iPhones but also isn't in the business of paying for them. Love and light to y'all!

AT&T Fiber in Charlotte NC, particularly in the Harrisburg area is a garbage company. After 4…read moreoutages in 1 month I'm tired of telling their pitiful calling center that I know it's not their fault. Screw em. They can hear it all. I hope they hear it so much they revolt. This useless company, and its useless service deserve to pay out millions for the amount of time and money they cost their users. And lest you think I'm bitching because I can't watch Netflix you're wrong. And if you think I'm someone that just doesn't want to go back to the office, you are wrong. I work for a MASSIVE corporation. It is in media. There are shifts that I have no choice but to work remotely. T-Mobile has saved me 3 times this summer by allowing me to struggle through shifts by using my phone as a hot spot. I'm posting this through a T-Mobile hotspot now. ATT has been out since 1:30 this afternoon. It's now 11:10pm. ATT is trash. Their customer service is trash. And their pathetic offering of a couple of bucks off the bill is a joke. It's criminal. They like to behave as though they cost us a minor inconvenience. But grow up! This is 2026! Many (and I would argue most) of us depend on our WiFi to work our businesses and run our lives. They didn't cost me $5 bucks because I couldn't be entertained. They have cost me HUNDREDS of dollars an hour by not being able to perform my work. They deserve to have their lunch eaten by any other player in this field. It is a pathetic and dying company that cannot keep up in the modern era. The moment I have an alternative to their GARBAGE service I will be done. Google cannot get to my development soon enough. If you're from here and have them, you know the pain. If you defend them then you either work for em or have some allegiance to them because of a family member. I can only hope one day that there is a class action lawsuit. Not so those effected can become rich like the fat dirtbags at the top of this trash heap of a company. But just so we can all be compensated for the actual amount of money we actually lost, and a little extra for the pain we've endured. We don't want a coupon, we don't want one of your useless trash products that require your garbage service to potentially work. I want a check for the rightful amount owed to me and then I want a VIP seat to the parade that should be thrown on the day you're run out of town. This company deserves to rot!