Needed a new mouse ASAP after mine died while I was working, so I ordered online for same-day…read morepickup at the Best Buy location. Smooth process from start to finish. Walked in, was greeted immediately, and there was nobody at pickup. The associate came over in less than a minute, my order was already ready, and I was in and out in under 10 minutes. That's how pickup should work. I was also looking into a magnetic phone clip, and the associate pointed me right in the right direction without being pushy. The mouse was reasonably priced, the store was clean, and the customer service was solid. Definitely recommend this location, especially if you already know what you want -- order online and just go pick it up. Quick, easy, no hassle.

I am a looooong time Best Buy customer. They have been my go-to local electronics store for many…read moreyears. The inventory changes over the years haven't been the most fantastic thing but I feel like they have been a necessary adjustment in an attempt to survive the brick-and-mortar challenges of an online retail world. That said, this is a note on my experience over 4 visits to the Rivergate location in 6 months of living in the Steele Creek area. The product selection at this location is reasonably good and the store is kept neat and clean. In my visits, I have seen very few other customers at the store, so I am concerned about the long-term survival of the store. I don't know how long it has been at this location, but I've seen similar degradation of customer quantity at other locations that were historically booming so it seems more widely symptomatic than a given location. The employee engagement and customer service at the Rivergate location has been fantastic thus far. I've needed help finding particular products in the store, had to process a return, and made a purchase with delivery and installation. In all cases, I was met with friendly encounters with positive outcomes. As far as Best Buy goes, I really have nothing negative to say about this location other than I'd like to see a wider product selection. That said, I again recognize the difficulty in making that so.

No issues but we looked first online which helped us have a game plan. Definitely recommend to all…read moreto at least check this spot out for discounted appliances. I would confirm they work before leaving since they are open box if they allow. Also we purchased insurance. Since you are already getting the item at a discount why not just spend a little on insurance to cover your basis (that is my opinion). We found the item online but went to the store to see it in person. We decided we liked it and proceeded to purchase it online as it was cheaper that the sign in store. The delivery date they adjusted for us which I also appreciated. The staff was friendly and helpful to us. I had no issues.

This is a Best Buy outlet store, offering tons of open box items for a nice discount. The store is…read morewell staffed, organized and clean. Easily stoppable with some awesome deals! They also have an installation bay, which is why I was there. The team in the install department, AWESOME crew, detailed and professional to the end.

Electronics on display here are horribly dirty. It's disgustint. It's like they've never heard of…read morewiping keyboards and mouses with Clorox wipes. Staff was also entirely incompetent and unhelpful.

Nice Best Buy in Charlotte, where you can get your electronic fixings. The staff was welcoming and…read morethey knew their stuff. I came in looking for a mini-RCA plug ... male to male ... or so I thought. With but a question or two they set me straight. I really needed a 3.5 mm cord ... male to male. Less than $10 later, I was out the door with the correct cord. Wouldn't hesitate to come back, especially because of the helpful staff.

They give you a cheap screen then don't go on the warranty they set! They not honest.read more

Yeah. They're down to 1 star. Why? I took my phone to CYBERMAX, they fixed my screen before, they…read moreare also better for your dollar. I only went to this (cellfone master) business because I was in the area. Anyways, Described exactly what was goin on to see if they would have a problem honoring the warranty if the same problem were to happen. Not only did they say yes, but they were cheaper. The screen is on week 4 and still no problems! DO NOT GO TO CELLFONE MASTER. You may end up driving further to CYBERMAX, but it's worth it.

Aaron is absolutely top notch. The service is received was so very helpful. I would highly…read morerecommend this company

Great overview of how everything works prior to signing up. Great customer service and follow up…read moreafter the sale.