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    Cricket

    5.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    1 year ago

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    Queen City Homestore - Wires were touching due to the back being damaged

    Queen City Homestore

    2.6(63 reviews)
    10.0 mi
    $

    I had posted a negative review but want to update. Queen City made our purchase right…read more Unfortunately for us two ovens were defective. But they allowed us to get a different model and were very helpful . Planning on a new fridge and I would buy again.

    Horrible customer service, dishonest and shady. I have left a dozen voicemails over 2 weeks and…read morenot had one call back let alone any semblance of a resolution offer. If I could give negative stars I would. I have never experienced anything like this. I am not a guy to write reviews or be a high maintenance customer, but this next level failure of a retailer. I will be filing in small claims court. Take your business elsewhere! I had the extended warranty on a dryer, belt failed but the warranty tech said that the dryer's bottom was damaged on delivery and he could not repair it. I had the dryer "professionally" delivered and installed by queen city. I made multiple calls, mostly getting voicemails. Eventually, I spoke with 3 different customer service people who shuffled me around. One said she was getting with the warranty company for a second opinion. (I later called the warranty company and they had not had any communications with Queen city. They escalated the matter and attempted to call QC for input and they did not answer or respond to messages.). After a week I went into the store and asked to see the store manager. I spoke with Kyle who acted like he was going to help. He failed to call back after 6 days and 3 messages. I finally caught him answering the phone and he said "they" told him to "step back and let the office manager handle it". He gave me the office manager's number. Several more days, and me leaving a couple voicemails for the office manager and I have not had a reply. I will be spending the $60 to file a small claims case at the county courthouse. Dont trouble yourself with this place, too many retailers who will at least make a half-hearted attempt at a resolution of a problem.

    Photos
    Queen City Homestore - Bent where the wires are. Told delivery driver was noted .

    Bent where the wires are. Told delivery driver was noted .

    Queen City Homestore
    Queen City Homestore

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    Cricket - mobilephones - Updated May 2026

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