This is the worst internet since we have ever paid for! There is a fairly large percentage of time we have interruptions or no service, several service calls and we still have no fix! I think it is time for a change! read more

AT&T Internet - end of game no service! - Internet Service Providers Near Me

A tree hit the Duke Energy poles Saturday night. Sunday morning they had it fixed. Our internet went out along with all other providers. We called AT&T and explained the situation and they made us turn our box on and off even though the line was laying on the ground 3 houses down in the middle of the street. All other providers went out that morning when they were called. We still have no internet and have to wait for a technician to come to our house like we're are so dumb and don't know how to unplug the box and plug it back in. read more

The internet is slow and never works. It barely reaches my room which is maybe 20 feet away.

AT&T installed broadband on 3-26-25, leaving cable out on ground. On 3-27-25 the cable was hit with lawn mower and cut. They were contacted and came out to "fix it" on 3-28-2025. They wrapped wires around it the cut cable, and taped it together with black tape and left. In 3-29-25 it stopped working. They come out again on 4-1-25 to bury cable, replaced the cable and buried it, knocking my invisible fence offline. And here we are again on 4-2-2025 with NO INTERNET. Spectrum sucks, but so far AT&T is much worse read more

absolutely the worst! They have overcharged my account and made it nearly impossible to cancel my account now I have to send the equipment back via UPS and they have not provided a address to ship it back and to take it back to! Worst customer service ever!! read more

Not only am I satisfied with my internet, this is really a post about my cell phone service that I only received because a rep came out when I was getting my internet installed in my new home (spring 2019) For reference, I NEVER would upgrade my iPhones because they are expensive. So I had an iPhone 6 until 2019 when I moved, and they came to my home and offered me an iPhone XR for free if I would switch to them. Just wanted to let y'all know about how happy I've been with AT&T, and honestly it's been the best experience for me with iPhones. This year, I'm eligible to upgrade to an iPhone 13 pro, once again, for free. I highly recommend them and I'm just sharing this information in case anyone else loves iPhones but also isn't in the business of paying for them. Love and light to y'all! read more

Unreliable. Regardless of speed , I need consistency. It's always going out. Regardless of the city. I want to like their fiber internet - but it's awful. Customer service will do nothing to support you during ur outage. Go with another vendor. It's not worth it. read more

Customer Service is horrible! i was on hold for TWO HOURS, and I spoke to three different representatives, and I still have no answers. I was transferred to two different people before finally being disconnected! Three hours later, I still have not gotten an account started with them. The shame of it all is that I was trying to START SERVICE WITH THEM! I can only imagine what would happen if I actually became their customer! I am appalled, especially as a former customer service representative. This is unacceptable. read more

AT&T disconnected my service because someone told them I was moving. Within 15 minutes after I was informed my service was being cancelled it was disconnected. I was on the phone with them trying to convince them I wasn't moving! I had fiber optic internet and was genuinely pleased with the service. Now after a month of trying to make them understand I haven't moved they're telling me I can't have fiber optic because it's not available in my area. I've had 2 technicians come out and verify I have fiber optic but they still refuse to give me back the same service I have had for 2 years prior. I am so frustrated. read more

This entire company is an absolute joke. I have spent roughly 2-3 hours on the phone with multiple customer service employees. Out of 7 people only 1 seemed to actually know what they were doing. I had to explain what an Ethernet jack was to the first 4 and kept getting told "I believe you mean an extender". I wanted a physical Ethernet port installed in my wall and I was just curious if AT&T provided those services. I was transferred 4 different times until someone knew what an Ethernet jack was just to be told they don't do it. Then I was told that 75 mbps is the fastest speed allowed which I am paying more for than my previous 500mbps!!! Then the internet equipment finally came and I was anxious to see just how bad this internet would be and the "broadband" connection will not work so a technician has to come out. The soonest date they have available is more than 2 days away and they don't have any weekends open for a month. So I have to take a vacation day for their problem which I cannot get back. Also while asking to be transferred to set up the appointment the CS rep tried to sell me on security and phone packages while my internet doesn't work. I said no please fix my internet and yet I was still transferred to a security rep because I "prequalified". Might be the worst customer service I've ever experienced and they are lucky that they are the only internet provider that is available for my house or I would switch so fast. Worst first time customer experience in my life. Would not recommend even to the in laws. read more

Fiber line went down and it took them 4 days to fix it. At that time, AT&T fiber ran a temporary line with assurances that it would be buried in 14 days. Thirty-five days later, AT&T fiber buried my line; however I already switched back to Spectrum and they cut the Spectrum line! So, now it's 55 days, there is still a temporary line that runs across a sidewalk and is a trip hazard and I'm threatened by AT&T that since I am cancelling my service, they won't bury the line. So, I had to cancel the service and disconnect the line myself. Buyer beware! read more

I tried to get the ATT internet service. I had an installation date but the day before they had to cancel and said they'd call later that day but no call ever came. Three days later I called and asked what was happening and why no callback. A new installation date was scheduled for 12-2. A 2:00 no one showed up and there was no call back. I called again and was told to call back in two hours which I did. They wanted to reschedule two days in advance but I wanted to know why no one came by or called. I was told that there was a technical issue and they could not say when there would be an installation. They could not explain why they offered an installation date two days from now if there was a technical issue issue. If this terrible customer service is what I experience while they're trying to get me as a customer, imagine what it'd be life once I was a customer. I cancelled my order. Terrible customer service. ATT you live by your reputation. Shameful. read more

Would give 0 stars if possible. switching networks Monday. As the stock indicates, company is garbage and so is company service.

Connected the Internet last Friday, and it only worked for a few days. Call the technician about the problem. It's 9 in the evening, he responds fast with 'my shift starts tomorrow morning I'll get there as soon as possible'. I guess it wasn't possible because at the end of the next day the Internet is still not working. I call the tech support and they schedule a visit (the soonest is in two days). They give you a two hour window. The day comes and nobody comes during that time. No phone call, no nothing! I call the tech support. What is going on? Finally an hour later the technician arrived and the source of the problem was somebody just unplugged us from the station. That's it? No hardware failure, no fiber optics flimsy. Somebody decided to just stupidly unplug us from the network! Well, the Internet is working for now, but it doesn't look like a good start. I might update this as it goes. read more

Internet in my house is weak, the previous resident had the wall box installed in a guest bedroom and AT&T wants to charge me hundreds of dollars to relocate it into the office room of the house, or it will cost me hundreds of dollars on a decent wi-fi extender device. I called just now with a billing question and after navigating the automated menu says if I want to talk to a person there will be a $5 convenience fee so I hung up. This is reprehensible. Also, they, with heavy accents, want to talk about sales/promotional offers before they help you with the issue you were calling about in the first place, at the beginning and end of the call reading directly from a script like a telemarketer. If you are granted ACP approval, enjoy being bounced back and forth between both ATT numbers, in my case for 2.5 months before a person at 866 986 0963 finally activated my ACP status into ATT's even though a month ago I was told it was already set up. I wish there was not a duopoly between these guys and equally terrible Spectrum/Time Warner. read more

ZERO STARS!!! I have been lied to by ATT Technical Service 3 times since Tuesday. Making False claims of technicians being dispatched and "delayed technicians", guaranteed appointments that suddenly are "not shown in their system". Really?? ATT needs to get it together. Bye bye ATT... hello Spectrum. Not reliable, cannot tell you the same story twice, claims of the supervisor being on another call...and places you in extended hold hoping you will hang up! I have all the phone records and the customer service calls are recorded- right! Well let's listen to the recordings together then!! read more

I wish I could give a lower rating. Customer service is full of it! Run around after run around and the same script over again. All in all the product is fine. Except when an issue arises and they do not take care of issues they leave you hanging for days upon days upon days upon days to repair or fix service issues and that just sad. With so many internet providers you wold think customer service would be a little better so they can keep their customers due to competition. But I will never use them again since it's obvious customers don't matter. read more

I got AT&T insalled into my house when I moved in and the gentlemen that installed it was super nice and suggested we switch our cell service to AT&T for greater savings, so we went ahead with it. The sales rep, Britney, was at first super nice and incredibly responsive... that was before she hooked us in. She made all these promises that were complete B.S. and completely left us to dry. They said I would get a $250 gift card to help with my verizon bill... still waiting on that and when I follow up with Britney... crickets. This is by far the worst service I have ever seen any company provide and slimiest sales reps. If I could give them 0 stars I would. read more

I wish I could give it 0 stars or an even more negative rating. This is the absolute WORST cable TV and internet service EVER simply from a customer service standpoint!! Liars!! Tried to hook my elderly parents into a 24-month contract; gave them completely FALSE information! Sent my mother on a telephone runaround for hours trying to get her other TV hooked up; when she opted to cancel at the end of the trial period they canceled it immediately without telling her that was the catch. Manipulative, disingenuous, utterly DESPICABLE company! You've not only lost me, my folks, but every person I know! read more

Unfortunately, my family has had AT&T for years, and it has done NOTHING but disappoint. It always seems like the LTE services, WiFi, and cable stop working at the most IMPORTANT times (school work, needing google, even big sports games). Whenever a technician is sent out, the problem is fixed for 2-3 days and then it just returns to the way it was before. EVERY TIME. My small house in northern Mississippi with a regional WiFi company has OVER 5x FASTER UPLOAD AND DOWNLOAD SPEED. In Charlotte, it's hard to even watch a movie on Netflix without the useless WiFi resulting in near constant freezes and poor picture quality. I still feel bad giving a 1 star review simply because almost every technician we've come across was friendly and kind. The problems aren't their fault, however, they are the fault of their shady, repetitively useless employer. read more

Why is zero stars not an option? 1) July 10 somebody dug through the fiber cable to my house. It was "fixed" the next day with the fiber cable going across the street, lying exposed on my neighbors property, and then diagonally over my lawn. Technician didn't tell me that a separate dig team would come and bury the line. I call AT&T to ask. Customer service schedules a technician with job description "Customer asks why fiber cable lies exposed". That technician arrives a few days later saying, "there is a dig order in so you will be charged $99". I am charged $99. It takes me hours on phone to get rid of that charge. 2) July 17 my internet is out again. Reason is that the cable that is going across the street breaks. This time I have to wait until July 21 for a (temporary) fix. 3) July 24. Next outage. Again the reason is that the fiber cable is too fragile to cross a street with significant traffic. Fixed next day. 4) July 28. Again, the fiber cable is broken by a car. 5) August 4 my fiber is eventually buried. The job is done with true incompetence as the fiber cable is exposed at several places. 6) August 27: After having internet service for almost a month without an outage my cable is dug through again. This time it was contractors working for AT&T that broke my line while burying a line for another customer in the neighborhood. Technician fixes it next day using a splice. In late September we get a permanent fix with a new line that appears to be buried a bit better (at least it is not sticking out at places). 7) October 12: A team of AT&T contractors trying to locate fiber cables manages to kill my internet connection again. They vehemently denied having anything to do with it despite having removed the cover of the AT&T box and stepping around exposed cables and splice boxes. In addition to all the pain caused directly by the outages, customers have no way to complain in a way that is communicated with any sort of leadership/executive level. The root cause of all my outages is that the fiber cables are a haphazard tangle buried less than an inch below ground. Technicians coming out just shake their heads and tell me that they have taken photos of the work provided by contractors and showed their supervisors without anything happening. When calling, the representative in Ukraine, Phillipines or India is always trying to be helpful, but they have no powers to do much more than to say they are sorry for the inconvenience. Supervisors also have been unable to do much. I've asked for email addresses to complain in a way that would reached some higher ups. I did receive some customer service email addresses. My emails did not contain any cursing whatsoever, but nobody has responded. Finally, one would think that AT&T wold compensate the customer with providing some significant brakes on the billing. That aint happening with AT&T. Even the credit for days with no internet service that was promised when I escalated never showed up on my account. I signed up for Internet from Spectrum today. They couldn't possibly be any worse. read more

AT&T keeps digging up my lawn and leaving wires strewn about. I have contacted them tirelessly to ask that they tidy up the yard so there are no trip hazards and my tickets continue to be closed without rectifying the situation (in addition to being treated rudely by the technicians and agents). This has been ongoing for 8+ months. read more

If I could gone less than one star I would. I called to cancel service May 6. Today I get a bill for $245. Apparently the statement cancel service does not apply to all services. You have to make separate calls to cancel IPad and land line which no one ever told me. Now I have to pay for them thru the next billing cycle. No attempt to apologize for lack of communication or attempt to reconcile circumstance. Confirms my decision. To change service read more

We switched from another provider to AT&T Uverse about two months ago. Came back after a week away and discovered that our speeds (contracted speed is 300 mps) had slowed to levels where we cannot stream programs from Netflix. Had a service call scheduled for today between 1:00 and 3:00 p.m. No one showed to do the required work. No one called to let us know of any problem related to the service call. Is this company still functioning or have they effectively headed into the sunset? With service like this, they will soon be out of business. Lots of money going out, little service coming in. read more

The service is slow and the equipment is from 19th century. The company is stuck in 200 years old ways

At&t U-verse service is AWFUL! At&t charge so much for their service and it's horrible. If you call them for help/ problems with internet or the television constantly freezing while watching your shows, they want you to do all their troubleshooting work! I don't think it's fair to charge ridiculous prices and expect customers to do their job as well!. I can't wait to be rid of them. I am going to spectrum....anything has to be better than this! Please don't waste your time with this company. The service is absolutely HORRIBLE and they truly don't care!!!! I didn't want to even give one star, but it wouldn't allow me to post without a star. read more

When we moved to Charlotte and selected AT&T as our provider we were assured our station line-up would include the local NBC network station---WCBC. AT&T no longer values this network and has dropped NBC from it's station line-up. We are very disappointed in this breach of contract and will be searching for a new provider. read more

I was forced to get AT&T internet. It drops at least three times a day for a couple of minutes. There is no explanation nor reason for this, I work from home a couple if days and when I call they give no help and tell me if the problem continues to call back, if you have a choice do not get AT&T internet in Charlotte read more

AT&T home internet is terrible. AT&T will increase your price after one year of their 50.00 special pricing but their service is awful. I do not understand why my hard earned money and time isn't important enough for a person within the US to help me with my constantly buffering internet. Why am I speaking to someone in ASIA who claims they can help me. I am so disappointed. We need a fiber optic provider here in the SE part of Greensboro that we can rely on. DO NOT USE AT&T if you have great service then I'm excited for you. I do not not have great service. read more

I paid 60 bucks /month for their internet service and signed up to have them draft my credit card through the automated process.Turns out they chsrged an extra 35 dollars (to reinstall services)for several months because the automated process wasn't set up right which is not my fault.I made several calls and the person on the other side of the phone usually acted confused or another one would be condescending.Supposedly it takes a month in a half for the draft too set up but this went on for months!I finally talked to a supervisor but she would only reimburse me for 1 month!I give them no stars and I have had issues with them in the past with the landline I use to have. read more

I've used att for my business and home for twenty years.  I also have uverse and att internet in my home and business.  If ATT cancels OAN I am canceling my service and asking my 14,000+ linked in followers, fellow YPOers (50,000 plus business owners globally, my veteran network of 2 million plus, and others to dump ATT.  I realize ATT owes more than 200 Million and is still operating due to foreign loans but this is outright bullshit when ATT steps into politics and tramples the first amendment.  So go ahead and cancel OAN and I'll do my best to see that ATT is canceled. read more

Never works worst internet provider ever. Cant even watch a movie with out it cutting off 10 times

I had tried I didn't like TWC for the bad customer service and high price together with the trepassess to my property while I was not home in Charlotte. With U-verse, it was fine for the first year, later the price went up till I saw its close to a hundred a month. While I only went home a few days a month then I was moving out of states. I called to cancel service. I was told to wait & the call dropped. I was way too busy & I did call again to cancel service. I was told to wait for transfer but dropped again. I gave up since I had notified them twice I needed to cancel service. I also canceled my auto pay to stop being robbed. Later, they sent me a big bill. That's my experience with U-Verse. read more

AT&T is the worst , I had to get rid of get the cable because my TV broke due to me moving , I called and sent back their equipment I asked how much my bill will be I was told a particular price in 3 months in paying my bill on time they raised the bill called and query the bill they apologize because I was lied to credit the account and promise me my account will stay the same until next year now they raise it back up again and said their is no notes of this , I am disappointed in their service and everything they stand for and I will be taking this matter to the better business bureau trust me read more

Warning! Stay away from ATT Uverse! When you are offered the "free" samsung tablet from the sales team while they are selling you your cable package - it is not free. They wait two months to send you the first bill so you dont notice then use the excuse, "your buyers remorse claus is up". Very deceptive to their customers and terrible business practices. read more

Ty Christopher and crew. I am bumping this rating two stars for your dedication. Arrived this Sunday at 4:25 pm and spent almost four hours getting my neighbor lady's phone to work. She thanks you also. .......... Immoral, my next door neighbor, 85 years old, reduced service three days ago only to have ATT stop all service accidentally. Three missed appointments two of which I witnessed. Her husband passed away this morning @ 12:30 am and his relatives from Germany are unable to contact her with thear support and condolences. As of right now they are late for the 8:30-12:00 o'clock appointment I scheduled on her behalf. I am also a customer of ATT, I am debating whether or not to go back to TW if this service issue is not handled efficiently, now. They have wasted 12 hours of my time waiting on them with no valid excuse. ................ What I must say of UVerse is that their internet is ten times more reliable than TW's Roadrunner. On the negative is how many channels are not HD. Chiller being most prominent, since I like their quirky programing. But, CLOO, FLIX, most music video channels and INDIE channel are still in non-HD after all this time. Crap, I only watch a few channels and yet they remain standard. ATT can afford to advertise PPV in a multitude of channels for a single event. Some fights are advertised on three standard plus three HD channels, WTF. There are even HD and applications channels being used as infomercials. I spend my Friday evening hiding up to six channels when I notice the crap they introduce. I spend over $230 a month for UV450 and can't find crap on TV most of the time. Yet, ATT is better than TW any day of the week. read more

AT&T Fiber has got to be one of the worst most deceitful internet services on the market. To start the speed has decreased miserably since I purchased after a cocky sales associate scoffed at me and said that spectrum was not even in the same conversation for speed. (my upload and download speeds are far less than neighbors with spectrum and FAR less than advertised never even been close) I had to add a full TV service to my account just access unlimited data for Wifi. The range is HORRIBLE maybe 400 sq ft MAX. I had to buy the most expensive ORBI mesh system (2k) to just get signal upstairs, if there's a wall in-between your modem forget about having any service! If your power goes out expect at least a week of no internet, even once the power comes back on the modem cannot find signal, The customer service team will NOT acknowledge this problem and just make you turn the modem on and off over and over. If you need WIFI for work forget about it just tell your boss if your power goes out you can't work for a week ! I would give 0 stars if I could and recommend any and other service as long as its not AT&T. read more

I guess they deserve a rating but half a bar let me start by saying when you guys see those" representative" in the store asking who do have run. I signed the contract on Saturday they directv came on Tuesday as they promised on the other hand att I been given different dates 2/8, 2/13, 2/15, 2/18, 2/28 and now March 7. How upset am I. I consider cancelling the contract but I directv bill is due and they promised me I was only going to pay ONE BILL..... Run and my child is home school I need internet I should have stayed with XFINITY and payed More read more

I signed up for new service installed Monday .Soon as tech left, signal dropped and all TV'S shut down. They actually told me that they don't know what is happening. I work from home and cannot now because of internet. Worst is CUSTOMER service says they can't help. I'm stuck, going back to Spectrum. DON'T GET THIS SERVICE! read more

Just had the 1000 Mb fiber installed Thursday. It worked until Friday and quit. I now have to wait 2 days until a tech can get out here to look at it. I checked online for reviews ( which I should have done first) and found out that this problem is very common with them. Now I might have to go back to cable if this is how it's going to be going forward. read more