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    Spectrum

    2.7 (7 reviews)
    Open 12:00 pm - 5:00 PM

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    Completely useless telephone number provided me by Spectrum Employee who was hoping that I just disappear.
    Louis R.

    Dear Spectrum - SouthPark Location - Sharon Road Employees, Please accept my apologies from interrupting you "Meditation" on Sunday Afternoon - 21 January 2024; - You went above and beyond provided me with useless telephone numbers - only seeking to send me away. Thank you for wasting my time. It's sad that you don't value your customers. Purpose of my visit was to make further inquiry about additional services and options available t me at my new apartment complex located in City Place. You are the ISP for this location. Your unwillingness to provide me with additional basic information really makes me anxious and concerned about entering into any service agreements with your organization. Why couldn't you just listen to me? I hope this was just a fluke and your company truly does value its customers. Anyways - I suspect I'm forced to venture out to another location and see what your organization an offer me. If anyone from management is reading this - you please reach out to me. Not cool at all young lady with the multiple piercings in your nose. Poor value - Total waste of my time.

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    Ripple Fiber

    Ripple Fiber

    1.3
    (49 reviews)

    This business is not customer focused. They seem to be in a fight with the town about a downed tree…read moreand have left the customers without service for almost a week. Not the way I would run a business.

    Worst experience I ever had turning on a new service and it still doesn't work even close to what…read morewas sold. Long story short, great sales experience. I opted for the 2Gig eero7 mesh router unit with cellular backup. Next day they are out to mark the property for the fiber run to the house. That's about as good as it gets unfortunately. "Outdoor" Tech came Monday to bury fiber to the house and cut my Spectrum Cable, so I was out of internet service for a day and a half until Spectrum ran a new line yesterday. I ordered 2Gig with eero7 and cellular backup. Tech couldn't get the unit to work. After 5 hours, he ended up putting in a Radisys all in one ONT instead and that was able to be provisioned.. He told me that the other end was a Radisys unit, so it had to be a Radisys ONT on my end. I don't know what to believe.. So here I sit without the eero7 setup, max speed of 800MB if I'm plugged in. I was told the Nokia won't work at my house?? Called them Wednesday and they said the eero7 should have been installed and absolutely should work, now they're sending the same guy out today (Friday) to see what they can do between 1 and 5. Tech calls to say he's running late around 1PM. Promptly at 1:30 Tech drives down my road and turns around, I go out to meet him and he's gone. He said he had to run do a quick call and will return. 4 hours later, 5:30PM on a Friday, I call him. He said he said he was going to stop by and tell me in person that he couldn't do anything for me until they upgrade the head end. Now here I sit on Friday evening with no resolution and no idea who's telling the truth at Ripple, but now I guess I'll have to wait until Monday to call then to see if I can get a truthful answer. BTW, they did make sure to charge me my first month's bill after the tech left the first time..... Just Awful.

    Ripple Fiber

    Ripple Fiber

    1.0
    (6 reviews)

    Absolutely the WORST SERVICE EVER! We haven't had service in 3 days! Was told 3 different stories…read more1) another internet provider came in and cut the line. Haven't heard that one before. (Almost as funny as "I can't go to work my plant is sick") 2) the outage has been taken care of. Clearly not. 3) faulty wires. *insert joke here* Called to find out why it's taking 3 days and was told we would have a technician at our house the same day between 2-3pm, they scheduled it for the following day!! I'm all the way over it. Oh! And I AND my father both called multiple times in ONE day! Get your things together! We have more outages than we have service! And you wonder WHY your ratings are dropping??? Just leave now so AT&T or someone else can give us fiber that knows how to do it better. And maybe take some notes so you can try to come back and try again. It's infuriating. Not the business owner responding giving generic answers because they're getting blasted with negative comments and feedback. And all of the things I said focuses on one thing. I don't need you to reach out to me. What I need you to do is fix this in the first place and for all of this to not happen in the first place. We've had ripple for months now and we've had nothing but problems from the start. So we don't need for anyone to reach out to me or anyone else we need things to be fixed once and for all.

    It's been six months so far, and the service is worse than ever. Constant outages and even had our…read moreline disconnected when Ripple was installing a new line for our neighbor. Absolutely horrible service. I am completely exhausted with this company!

    Spectrum - isps - Updated August 2026

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