Ripple Fiber finally came through! It took multiple calls from me before it was finally elevated…read moreto a supervisor who is able to get a team out to fix our line and Restore our fiber Internet connection. It's been a couple months now and we've had no problems, fortunately. I'm glad Ripple Fiber finally restored our service by repairing the damaged line, but it shouldn't take as much time and effort as it did to get it fixed.

While the install came with a lot of problems. We did finally get it installed correctly. The…read moreservice has been great. The clarity and speed on all our electronics has been much better than we had with spectrum. Now, we're glad that we made the switch to Ripple Fiber.

After several horrendous attempts of service with other internet providers, finally one that offers…read morespeed and the capability for all my needs. Streaming, gaming, and WiFi is no longer an issue for me and my family. Thanks to Lunar Int Technology.

The Starrmobile staff were very knowledgable about their product and services. The team as a whole…read moreprovided outstanding customer service and exhibited great professionalism... My experience was very pleasant and I would highly recommend this establishment.

It is very rare that I get exceptional customer service at a utility, like Spectrum, so when I do I…read morewant that person to be recognized. Steven K. at the Pineville Matthews Road location in Charlotte gave us exceptional customer service during our visit on 5/8/2026. We brought my 84-year old mom in with her very old cell phone that was making strange noises and pop-ups. Steven was super kind and gentle with my mom. He examined the phone for viruses and then explained what he thought might be the problem with it (she was holding in a button too long). NOBODY at that location has every been so nice and kind to her. He never made her feel bad or ashamed about her old phone and didn't try to pressure her to get another one. When I thanked him for being so kind he was very humble and acted like he believed that is how you treat your elders who have trouble with technology. He is a true gem and we are very grateful for his kindness making our day. I hope his example spreads to some of the others we have experienced at that store.

Could be one of the worst run places I've ever been in. Employees do not recognize/acknowledge…read morepeople when they come in, don't seem to care about anything/anyone(very distant/bored), and don't apologize or care when they mess up!! There were 7 of us signed in as walk ins, first 2 had left. So they call the next 2 and the 3 of us left were just erased from the waitlist- We got texts saying thanks for coming. When we spoke up they first thought we were lying, didn't apologize- and didn't care. Then the guy told me my husband had to do the change, though he isn't even on my mobile account! Am seriously considering changing providers now

This is the worst internet since we have ever paid for! There is a fairly large percentage of time…read morewe have interruptions or no service, several service calls and we still have no fix! I think it is time for a change!

A tree hit the Duke Energy poles Saturday night. Sunday morning they had it fixed. Our internet…read morewent out along with all other providers. We called AT&T and explained the situation and they made us turn our box on and off even though the line was laying on the ground 3 houses down in the middle of the street. All other providers went out that morning when they were called. We still have no internet and have to wait for a technician to come to our house like we're are so dumb and don't know how to unplug the box and plug it back in.

At least in comparison to the nearby, Apple store, the Verizon shop offered a relatively seamless…read morepick up experience for what I needed. I dropped in, what I ordered and what was supposed to be. Reddy was actually in fact ready and it was given to me quickly without a lot of extra hassle. I was also pitched on some deals that, when I checked online, did not appear to be consistent with the company's current offers. I found this a little odd. But I had no immediate needs and so did not feel compelled to dig into this matter any further.

Painful experience. Took 15 minutes to be spoken to. Apparently someone called out and the other…read moreassociates were talking about it saying, "that tracks". Poor woman in front of me was being upsold by 2 associates while 4 others stood around waiting.

Rude Sketchy…read more Upselling Don't waste your time or money Drive past this place and go to the next Verizon store where you can actually get help. The customer service was so incredibly poor, I had to escalate my complaint to the corporate level. At every store level it was pure failure in an attempt at resolution. From sales people To manager To district manager Again, please heed this warning and do not choose to waste your time and energy and hard earned money here.

I received zero help over the phone so I decided to go into the store and left even more frustratedread more

i started with Clearwire in NC had it there for 5 years. I never had a problem every few years I do…read morehave to call for them to ping me to my tower but thats with all new technology. When I got sick and had surgery and couldn't pay they even put my account on Hibernate. until I could come back......For one year they also gave me a discount for being a good standing customer. whenever I have called I have never had a problem. when I moved out of state I thought I would have to change service. The representative that I spoke with was kind and informative and I was still able to keep my service here in Florida. Other people could have had problems but I have been with them for about 7 years maybe longer and have always been pleased with them. Oh and I forgot even when I put my account on hibernate I was still able to use them for about 20 days or so going directly thru their website somehow, the representative gave me instructions how to use it for that time period and told me exactly what day to call back to get reinstated without losing the rate I was paying....

Ripple Fiber has been one of the most frustrating service experiences we have ever had…read more Our internet was installed on January 30th. As of February 9th, we still do not have working service. The technician who completed the installation never verified that the internet actually worked before leaving. We quickly discovered that none of our streaming services (Netflix, Hulu, Peacock, etc.) would connect through our Xbox -- which is how we run our home entertainment. That was the beginning of an exhausting cycle of misinformation and broken promises. Since installation, we have been told: * Techs don't work weekends. * Call back after work for help -- only to be told no one was available and to call again the next morning. * We would receive multiple call-backs, including from a manager. Not one of those calls ever happened. * My husband rearranged his work schedule and went in late for a service appointment. We were first given an 8-11 AM window, then *specifically promised* an 8 AM arrival and told we would be the first stop. When no one showed up, we called and were told the appointment was actually 9-11. The lack of communication and accountability is staggering. It gets worse: we were promised an introductory rate of $45/month and were charged $85 instead. When we called about the billing error, we were told nothing could be done because we already had an open tech support ticket. So to summarize: no working internet, no returned calls, missed appointments, and incorrect billing -- all within the first 10 days of service. We switched expecting reliability and professionalism. Instead, we've spent over a week chasing a company to fix the service we are paying for, during one of the biggest TV weeks of the year with the Super Bowl and the Olympics. If this is what "new customer experience" looks like, I would strongly recommend looking elsewhere.

Absolutely the WORST SERVICE EVER! We haven't had service in 3 days! Was told 3 different stories…read more1) another internet provider came in and cut the line. Haven't heard that one before. (Almost as funny as "I can't go to work my plant is sick") 2) the outage has been taken care of. Clearly not. 3) faulty wires. *insert joke here* Called to find out why it's taking 3 days and was told we would have a technician at our house the same day between 2-3pm, they scheduled it for the following day!! I'm all the way over it. Oh! And I AND my father both called multiple times in ONE day! Get your things together! We have more outages than we have service! And you wonder WHY your ratings are dropping??? Just leave now so AT&T or someone else can give us fiber that knows how to do it better. And maybe take some notes so you can try to come back and try again. It's infuriating. Not the business owner responding giving generic answers because they're getting blasted with negative comments and feedback. And all of the things I said focuses on one thing. I don't need you to reach out to me. What I need you to do is fix this in the first place and for all of this to not happen in the first place. We've had ripple for months now and we've had nothing but problems from the start. So we don't need for anyone to reach out to me or anyone else we need things to be fixed once and for all.

My friend Eric referred me to McAuleyCom,LLC when I moved to Charlotte for high speed internet. It…read morewas the best choice I ever made. I didn't know what services was available in my area and they set me up with Kinetic by Windstream and I love it. I got the 1GIG plan and it does not buffer while I'm streaming tv. I love my service and I love McAuleyCom, LLC.

Customer service was amazing best in awhile. I would suggest this to anyone in need. Please check…read morethis out.