This business is not customer focused. They seem to be in a fight with the town about a downed tree…read moreand have left the customers without service for almost a week. Not the way I would run a business.

Worst experience I ever had turning on a new service and it still doesn't work even close to what…read morewas sold. Long story short, great sales experience. I opted for the 2Gig eero7 mesh router unit with cellular backup. Next day they are out to mark the property for the fiber run to the house. That's about as good as it gets unfortunately. "Outdoor" Tech came Monday to bury fiber to the house and cut my Spectrum Cable, so I was out of internet service for a day and a half until Spectrum ran a new line yesterday. I ordered 2Gig with eero7 and cellular backup. Tech couldn't get the unit to work. After 5 hours, he ended up putting in a Radisys all in one ONT instead and that was able to be provisioned.. He told me that the other end was a Radisys unit, so it had to be a Radisys ONT on my end. I don't know what to believe.. So here I sit without the eero7 setup, max speed of 800MB if I'm plugged in. I was told the Nokia won't work at my house?? Called them Wednesday and they said the eero7 should have been installed and absolutely should work, now they're sending the same guy out today (Friday) to see what they can do between 1 and 5. Tech calls to say he's running late around 1PM. Promptly at 1:30 Tech drives down my road and turns around, I go out to meet him and he's gone. He said he had to run do a quick call and will return. 4 hours later, 5:30PM on a Friday, I call him. He said he said he was going to stop by and tell me in person that he couldn't do anything for me until they upgrade the head end. Now here I sit on Friday evening with no resolution and no idea who's telling the truth at Ripple, but now I guess I'll have to wait until Monday to call then to see if I can get a truthful answer. BTW, they did make sure to charge me my first month's bill after the tech left the first time..... Just Awful.

After several horrendous attempts of service with other internet providers, finally one that offers…read morespeed and the capability for all my needs. Streaming, gaming, and WiFi is no longer an issue for me and my family. Thanks to Lunar Int Technology.

The Starrmobile staff were very knowledgable about their product and services. The team as a whole…read moreprovided outstanding customer service and exhibited great professionalism... My experience was very pleasant and I would highly recommend this establishment.

Horrific service, we are forced to have this wifi provider at solstice at june lake apartments. It…read morenever works and is down two to three times a month. Alot of the residents are fed up and would like to switch to xfinity. Spectrum has failed and is the worst provider.

Could be one of the worst run places I've ever been in. Employees do not recognize/acknowledge…read morepeople when they come in, don't seem to care about anything/anyone(very distant/bored), and don't apologize or care when they mess up!! There were 7 of us signed in as walk ins, first 2 had left. So they call the next 2 and the 3 of us left were just erased from the waitlist- We got texts saying thanks for coming. When we spoke up they first thought we were lying, didn't apologize- and didn't care. Then the guy told me my husband had to do the change, though he isn't even on my mobile account! Am seriously considering changing providers now

Not only am I satisfied with my internet, this is really a post about my cell phone service that I…read moreonly received because a rep came out when I was getting my internet installed in my new home (spring 2019) For reference, I NEVER would upgrade my iPhones because they are expensive. So I had an iPhone 6 until 2019 when I moved, and they came to my home and offered me an iPhone XR for free if I would switch to them. Just wanted to let y'all know about how happy I've been with AT&T, and honestly it's been the best experience for me with iPhones. This year, I'm eligible to upgrade to an iPhone 13 pro, once again, for free. I highly recommend them and I'm just sharing this information in case anyone else loves iPhones but also isn't in the business of paying for them. Love and light to y'all!

AT&T Fiber in Charlotte NC, particularly in the Harrisburg area is a garbage company. After 4…read moreoutages in 1 month I'm tired of telling their pitiful calling center that I know it's not their fault. Screw em. They can hear it all. I hope they hear it so much they revolt. This useless company, and its useless service deserve to pay out millions for the amount of time and money they cost their users. And lest you think I'm bitching because I can't watch Netflix you're wrong. And if you think I'm someone that just doesn't want to go back to the office, you are wrong. I work for a MASSIVE corporation. It is in media. There are shifts that I have no choice but to work remotely. T-Mobile has saved me 3 times this summer by allowing me to struggle through shifts by using my phone as a hot spot. I'm posting this through a T-Mobile hotspot now. ATT has been out since 1:30 this afternoon. It's now 11:10pm. ATT is trash. Their customer service is trash. And their pathetic offering of a couple of bucks off the bill is a joke. It's criminal. They like to behave as though they cost us a minor inconvenience. But grow up! This is 2026! Many (and I would argue most) of us depend on our WiFi to work our businesses and run our lives. They didn't cost me $5 bucks because I couldn't be entertained. They have cost me HUNDREDS of dollars an hour by not being able to perform my work. They deserve to have their lunch eaten by any other player in this field. It is a pathetic and dying company that cannot keep up in the modern era. The moment I have an alternative to their GARBAGE service I will be done. Google cannot get to my development soon enough. If you're from here and have them, you know the pain. If you defend them then you either work for em or have some allegiance to them because of a family member. I can only hope one day that there is a class action lawsuit. Not so those effected can become rich like the fat dirtbags at the top of this trash heap of a company. But just so we can all be compensated for the actual amount of money we actually lost, and a little extra for the pain we've endured. We don't want a coupon, we don't want one of your useless trash products that require your garbage service to potentially work. I want a check for the rightful amount owed to me and then I want a VIP seat to the parade that should be thrown on the day you're run out of town. This company deserves to rot!

At least in comparison to the nearby, Apple store, the Verizon shop offered a relatively seamless…read morepick up experience for what I needed. I dropped in, what I ordered and what was supposed to be. Reddy was actually in fact ready and it was given to me quickly without a lot of extra hassle. I was also pitched on some deals that, when I checked online, did not appear to be consistent with the company's current offers. I found this a little odd. But I had no immediate needs and so did not feel compelled to dig into this matter any further.

Painful experience. Took 15 minutes to be spoken to. Apparently someone called out and the other…read moreassociates were talking about it saying, "that tracks". Poor woman in front of me was being upsold by 2 associates while 4 others stood around waiting.

Rude Sketchy…read more Upselling Don't waste your time or money Drive past this place and go to the next Verizon store where you can actually get help. The customer service was so incredibly poor, I had to escalate my complaint to the corporate level. At every store level it was pure failure in an attempt at resolution. From sales people To manager To district manager Again, please heed this warning and do not choose to waste your time and energy and hard earned money here.

I received zero help over the phone so I decided to go into the store and left even more frustratedread more

i started with Clearwire in NC had it there for 5 years. I never had a problem every few years I do…read morehave to call for them to ping me to my tower but thats with all new technology. When I got sick and had surgery and couldn't pay they even put my account on Hibernate. until I could come back......For one year they also gave me a discount for being a good standing customer. whenever I have called I have never had a problem. when I moved out of state I thought I would have to change service. The representative that I spoke with was kind and informative and I was still able to keep my service here in Florida. Other people could have had problems but I have been with them for about 7 years maybe longer and have always been pleased with them. Oh and I forgot even when I put my account on hibernate I was still able to use them for about 20 days or so going directly thru their website somehow, the representative gave me instructions how to use it for that time period and told me exactly what day to call back to get reinstated without losing the rate I was paying....

Still.....NO INTERNET Thank goodness I do not use all those…read morestupid Siri or Bluetooth washer or dryer or refrigerator or just to open the front door, why? BECAUSE I HAVE NO INTERNET CONNECTION!!! Unexceptionable!!! Sadly, internet service is as important as electricity and water. HEY IDIOTS AT RIPPLE, GET IT FIXED NOW!!!!!!!!!!!!!!!!!!!!!!!!! 24 hours later, still no internet. It's Saturday and guess what, I'm home and want to watch some sports. Oh, I forgot, NO FREAKING INTERNET!!! How can I get phone reception wherever I go, but no internet at home. (Yes, I know about how cell towers work) Internet not connecting again. Ripple is not qualified to handle internet service. I cannot believe I'm going to have to go back to Spectrum. I am so over this "technology". I have to use my damn phone hotspot just to watch tv. Aaahhhhhh!!!!

Ripple Fiber has been one of the most frustrating service experiences we have ever had…read more Our internet was installed on January 30th. As of February 9th, we still do not have working service. The technician who completed the installation never verified that the internet actually worked before leaving. We quickly discovered that none of our streaming services (Netflix, Hulu, Peacock, etc.) would connect through our Xbox -- which is how we run our home entertainment. That was the beginning of an exhausting cycle of misinformation and broken promises. Since installation, we have been told: * Techs don't work weekends. * Call back after work for help -- only to be told no one was available and to call again the next morning. * We would receive multiple call-backs, including from a manager. Not one of those calls ever happened. * My husband rearranged his work schedule and went in late for a service appointment. We were first given an 8-11 AM window, then *specifically promised* an 8 AM arrival and told we would be the first stop. When no one showed up, we called and were told the appointment was actually 9-11. The lack of communication and accountability is staggering. It gets worse: we were promised an introductory rate of $45/month and were charged $85 instead. When we called about the billing error, we were told nothing could be done because we already had an open tech support ticket. So to summarize: no working internet, no returned calls, missed appointments, and incorrect billing -- all within the first 10 days of service. We switched expecting reliability and professionalism. Instead, we've spent over a week chasing a company to fix the service we are paying for, during one of the biggest TV weeks of the year with the Super Bowl and the Olympics. If this is what "new customer experience" looks like, I would strongly recommend looking elsewhere.

My friend Eric referred me to McAuleyCom,LLC when I moved to Charlotte for high speed internet. It…read morewas the best choice I ever made. I didn't know what services was available in my area and they set me up with Kinetic by Windstream and I love it. I got the 1GIG plan and it does not buffer while I'm streaming tv. I love my service and I love McAuleyCom, LLC.

Customer service was amazing best in awhile. I would suggest this to anyone in need. Please check…read morethis out.