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Ripple Fiber

1.4 (44 reviews)
Closed • 8:00 am - 5:00 pm
Updated 2 months ago

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How it started
Aaron W.

UNRELIABLE AS CAN BE. Worst ISP I have used since dial-up. Don't get me wrong the symmetric speeds of 2Gbps upload & download. Outages constantly, and they do NOT proactively warn you that things went down, you have to contact them. Then, they can never reach their escalation teams, and cannot reach anyone in the billing/cancellation department. My internet has been down (this time) for 5 days. When I called to check on it, they said "Scheduling has this ticket & hasn't sent anyone". I've been running on my much slower & MUCH more reliable backup Internet from Spectrum for 5 days & no one seems to actually work at Ripple, except the low-level call center folks who constantly say things like: "this isn't typical of us" and "I understand your frustration" and "I am updating & escalating this ticket and someone will be reaching out to you". Yet NO ONE ever does reach out. But you know what works without fail?? Their billing system. They bill me & automatically pull their payments like clockwork, always on time & that always works. I will be putting a block on them w/ the bank & just stop all payments. They do not deliver the service that I pay for & they REALLY don't deliver customer service that should be expected of any company in 1998 much less 2025.

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2 months ago

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Jasmin S.

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1 month ago

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12 days ago

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2 months ago

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Jasmin S.

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28 days ago

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Jasmin S.

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16 days ago

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Jasmin S.

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1 year ago

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Jasmin S.

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3 months ago

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Jasmin S.

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1 month ago

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5 months ago

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Jasmin S.

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8 months ago

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Jasmin S.

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1 year ago

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Jasmin S.

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1 year ago

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Jasmin S.

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2 months ago

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10 months ago

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Jasmin S.

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5 months ago

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Jasmin S.

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7 months ago

Horrible service. Our signal is inconsistent and all we hear from customer service are promised that are never fulfilled. AVOID AVOID AVOID

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10 months ago

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Jasmin S.

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1 year ago

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Jasmin S.

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6 months ago

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5 months ago

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1 year ago

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7 months ago

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10 months ago

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8 months ago

Horrible. customer service is useless. 3 days with out internet. Cannot get one to come out are give me a time of when they will fix.

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1 year ago

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1 year ago

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1 year ago

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1 year ago

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11 months ago

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1 year ago

Stay away The service is terrible. They hang the phone up don't call back had to go back to spectrum

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1 year ago

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2 years ago

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1 year ago

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1 year ago

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1 year ago

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2 years ago

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1 year ago

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2 years ago

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2 years ago

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Ask the Community - Ripple Fiber

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Dear Spectrum - SouthPark Location - Sharon Road Employees, Please accept my apologies from…read moreinterrupting you "Meditation" on Sunday Afternoon - 21 January 2024; - You went above and beyond provided me with useless telephone numbers - only seeking to send me away. Thank you for wasting my time. It's sad that you don't value your customers. Purpose of my visit was to make further inquiry about additional services and options available t me at my new apartment complex located in City Place. You are the ISP for this location. Your unwillingness to provide me with additional basic information really makes me anxious and concerned about entering into any service agreements with your organization. Why couldn't you just listen to me? I hope this was just a fluke and your company truly does value its customers. Anyways - I suspect I'm forced to venture out to another location and see what your organization an offer me. If anyone from management is reading this - you please reach out to me. Not cool at all young lady with the multiple piercings in your nose. Poor value - Total waste of my time.

Spectrum - Latest error message!

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It is very rare that I get exceptional customer service at a utility, like Spectrum, so when I do I…read morewant that person to be recognized. Steven K. at the Pineville Matthews Road location in Charlotte gave us exceptional customer service during our visit on 5/8/2026. We brought my 84-year old mom in with her very old cell phone that was making strange noises and pop-ups. Steven was super kind and gentle with my mom. He examined the phone for viruses and then explained what he thought might be the problem with it (she was holding in a button too long). NOBODY at that location has every been so nice and kind to her. He never made her feel bad or ashamed about her old phone and didn't try to pressure her to get another one. When I thanked him for being so kind he was very humble and acted like he believed that is how you treat your elders who have trouble with technology. He is a true gem and we are very grateful for his kindness making our day. I hope his example spreads to some of the others we have experienced at that store.

Could be one of the worst run places I've ever been in. Employees do not recognize/acknowledge…read morepeople when they come in, don't seem to care about anything/anyone(very distant/bored), and don't apologize or care when they mess up!! There were 7 of us signed in as walk ins, first 2 had left. So they call the next 2 and the 3 of us left were just erased from the waitlist- We got texts saying thanks for coming. When we spoke up they first thought we were lying, didn't apologize- and didn't care. Then the guy told me my husband had to do the change, though he isn't even on my mobile account! Am seriously considering changing providers now

Ripple Fiber

Ripple Fiber

(5 reviews)

Ripple Fiber has been one of the most frustrating service experiences we have ever had…read more Our internet was installed on January 30th. As of February 9th, we still do not have working service. The technician who completed the installation never verified that the internet actually worked before leaving. We quickly discovered that none of our streaming services (Netflix, Hulu, Peacock, etc.) would connect through our Xbox -- which is how we run our home entertainment. That was the beginning of an exhausting cycle of misinformation and broken promises. Since installation, we have been told: * Techs don't work weekends. * Call back after work for help -- only to be told no one was available and to call again the next morning. * We would receive multiple call-backs, including from a manager. Not one of those calls ever happened. * My husband rearranged his work schedule and went in late for a service appointment. We were first given an 8-11 AM window, then *specifically promised* an 8 AM arrival and told we would be the first stop. When no one showed up, we called and were told the appointment was actually 9-11. The lack of communication and accountability is staggering. It gets worse: we were promised an introductory rate of $45/month and were charged $85 instead. When we called about the billing error, we were told nothing could be done because we already had an open tech support ticket. So to summarize: no working internet, no returned calls, missed appointments, and incorrect billing -- all within the first 10 days of service. We switched expecting reliability and professionalism. Instead, we've spent over a week chasing a company to fix the service we are paying for, during one of the biggest TV weeks of the year with the Super Bowl and the Olympics. If this is what "new customer experience" looks like, I would strongly recommend looking elsewhere.

Absolutely the WORST SERVICE EVER! We haven't had service in 3 days! Was told 3 different stories…read more1) another internet provider came in and cut the line. Haven't heard that one before. (Almost as funny as "I can't go to work my plant is sick") 2) the outage has been taken care of. Clearly not. 3) faulty wires. *insert joke here* Called to find out why it's taking 3 days and was told we would have a technician at our house the same day between 2-3pm, they scheduled it for the following day!! I'm all the way over it. Oh! And I AND my father both called multiple times in ONE day! Get your things together! We have more outages than we have service! And you wonder WHY your ratings are dropping??? Just leave now so AT&T or someone else can give us fiber that knows how to do it better. And maybe take some notes so you can try to come back and try again. It's infuriating. Not the business owner responding giving generic answers because they're getting blasted with negative comments and feedback. And all of the things I said focuses on one thing. I don't need you to reach out to me. What I need you to do is fix this in the first place and for all of this to not happen in the first place. We've had ripple for months now and we've had nothing but problems from the start. So we don't need for anyone to reach out to me or anyone else we need things to be fixed once and for all.

Ripple Fiber - isps - Updated May 2026

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