Ripple Fiber has been one of the most frustrating service experiences we have ever had. Our internet was installed on January 30th. As of February 9th, we still do not have working service. The technician who completed the installation never verified that the internet actually worked before leaving. We quickly discovered that none of our streaming services (Netflix, Hulu, Peacock, etc.) would connect through our Xbox -- which is how we run our home entertainment. That was the beginning of an exhausting cycle of misinformation and broken promises. Since installation, we have been told: * Techs don't work weekends. * Call back after work for help -- only to be told no one was available and to call again the next morning. * We would receive multiple call-backs, including from a manager. Not one of those calls ever happened. * My husband rearranged his work schedule and went in late for a service appointment. We were first given an 8-11 AM window, then *specifically promised* an 8 AM arrival and told we would be the first stop. When no one showed up, we called and were told the appointment was actually 9-11. The lack of communication and accountability is staggering. It gets worse: we were promised an introductory rate of $45/month and were charged $85 instead. When we called about the billing error, we were told nothing could be done because we already had an open tech support ticket. So to summarize: no working internet, no returned calls, missed appointments, and incorrect billing -- all within the first 10 days of service. We switched expecting reliability and professionalism. Instead, we've spent over a week chasing a company to fix the service we are paying for, during one of the biggest TV weeks of the year with the Super Bowl and the Olympics. If this is what "new customer experience" looks like, I would strongly recommend looking elsewhere. read more

Absolutely the WORST SERVICE EVER! We haven't had service in 3 days! Was told 3 different stories 1) another internet provider came in and cut the line. Haven't heard that one before. (Almost as funny as "I can't go to work my plant is sick") 2) the outage has been taken care of. Clearly not. 3) faulty wires. *insert joke here* Called to find out why it's taking 3 days and was told we would have a technician at our house the same day between 2-3pm, they scheduled it for the following day!! I'm all the way over it. Oh! And I AND my father both called multiple times in ONE day! Get your things together! We have more outages than we have service! And you wonder WHY your ratings are dropping??? Just leave now so AT&T or someone else can give us fiber that knows how to do it better. And maybe take some notes so you can try to come back and try again. It's infuriating. Not the business owner responding giving generic answers because they're getting blasted with negative comments and feedback. And all of the things I said focuses on one thing. I don't need you to reach out to me. What I need you to do is fix this in the first place and for all of this to not happen in the first place. We've had ripple for months now and we've had nothing but problems from the start. So we don't need for anyone to reach out to me or anyone else we need things to be fixed once and for all. read more

Terrible customer service. Numerous outages. Just say no to this business. Literally on hold for 42 minutes and no answer to report outage. read more

Ripple has connection issues with Ring and Roku tv's. Fiber is no faster than the slowest cable network package. Wire still not buried after two months. Only good feature is the price. read more

Absolutely terrible customer service and communication skills. Quality of the internet service itself is fine, but if there is an outage good luck getting any communication from them or an ETA on resolution. Support tickets will go unanswered for months. Oh and when you cancel they have to send a separate ticket to the cancelation department, which may take over a week to reach out to you. And then if you miss the call, good luck getting back in touch with them. read more