I recently moved to a new apartment which already had Spectrum service. I contacted Spectrum on…read moreSunday February 2, 2020 to cancel my existing account since there was no reason to transfer it to my new location. During the conversation, one of your agents informed me that I would continue to be charged through the remaining billing cycle even though my billing cycle had just started three days prior on January 31, 2020. Of course, I was not happy when I was told this and questioned the agent's statement. She told me "that is our policy" as she read from a script, insisting there was no alternative. I suggested a logical solution to the matter and that was to pro-rate the bill, after all, I did use the service for three days. However, she reiterated I would be billed for the entire billing cycle as she read from the same script, word for word. I knew further conversation would fall on deaf ears, so I asked for a supervisor, to which she replied "yes, you may speak to a supervisor but he will tell you the same thing". After 10 minutes on hold, a supervisor named John answered the phone. He had been briefed by the agent as to why I asked to speak with him. To my continued disappointment, he read from the same script as the agent and didn't waver as he read, "that is our policy" again and again as I tried to interject some semblance of rationalism. Needless to say, I was more perturbed at this point and asked to speak to a manager. I was informed the manager was not on duty at the time and that "he will tell you the same thing", but I persisted and the same reply was repeated another three times before I insisted the manager call me back when he/she was on duty. Needless to say, I never received a call from any Spectrum representative. I then sent an email to their Customer Service department only to be told the exact same thing. This is no way to treat your customers. I had been happy with the service and would have eventually gone back to Spectrum, but after this experience, I will be looking elsewhere for service in the future. Ironically, at the end of the call the agent said 'we appreciate your business', and I said, 'No, I don't think you do appreciate my business'! Your unfair policy of not pro-rating your bills is appalling! I've read some of the reviews about Spectrum and there are many others that express the same views on this policy as I do. I could understand if the new policy was meant for new customers, but it was not in effect when I started my service, so I should have been grandfathered in the original TOS, and not to have new changing terms imposed on me in the middle of my service. Is this how your company treats their customers? They are extra friendly when they know you are going to sign up for service, and they are very pleasant when you have to call for technical service, too, so I expected the same customer-first service I was used to when I called to cancel my service, but instead I felt like I no longer mattered now that I would no longer be a customer. I am not asking for anything other than a fair and equitable agreement. I am more than willing to pay for the service I used and will agree to a pro-rated bill.

I rarely leave reviews, but my experience with Spectrum (Charter Communications) has been so…read moreconsistently poor that it needs to be called out. In less than 90 days of service, I've experienced at least a dozen outages--many of them happening overnight between midnight and 4-5 a.m. with zero warning or communication. The service simply drops, as if reliability isn't even a priority. For anyone who depends on a stable connection for work, this isn't just frustrating--it's costly and unacceptable. What makes this worse is the complete lack of transparency and accountability. There's no proactive notification, no real explanation, and no sense that the customer's time or livelihood matters. It feels like Spectrum assumes customers won't notice or won't care--which is an incredibly poor way to operate a service people rely on daily. Paying for a service that repeatedly fails without warning isn't just disappointing--it's a breach of basic expectations. If you need dependable internet for anything important, I would strongly advise looking elsewhere. This has been one of the most unreliable and frustrating service experiences I have ever had, and their complete LACK OF ACCOUNTABILITY has now become a legal matter, so GAME ON! ::

After several horrendous attempts of service with other internet providers, finally one that offers…read morespeed and the capability for all my needs. Streaming, gaming, and WiFi is no longer an issue for me and my family. Thanks to Lunar Int Technology.

The Starrmobile staff were very knowledgable about their product and services. The team as a whole…read moreprovided outstanding customer service and exhibited great professionalism... My experience was very pleasant and I would highly recommend this establishment.

I'm in Texas, but I spoke with Tracy in North Carolina. I want to begin this review by saying I was…read moreseething through my teeth getting through Spectrum's automated messaging. It infuriated me. Upon answering my call, Tracy was not only in a positive mood, but she was a ray of sunshine- asking why I wanted to leave Spectrum, and if there was anything they could do. I told her I was upset I only received one email reminding my promotional rate would soon expire (though I received almost a dozen emails when I signed up). She understood, and looked through the promotions to see what else Spectrum could offer me. I was apprehensive she would find another plan, and I had already decided I was going to move to Verizon. Tracy's genuine interest in my situation and eagerness to find a plan right for me made me STAY WITH SPECTRUM. Tracy deserves a raise. She's an incredible saleswoman, and completely flipped my day around. I signed up for another YEAR WITH SPECTRUM. Thank you, Tracy, for being a light in a world of darkness. Truly a remarkable personality.

Just want to warn people about Spectrum. IF you decide to stop using their services mid-billing…read morecycle, they will still charge you the full amount. My spectrum bill had gotten to almost $200 a month so I found other services that are way cheaper. I ended up paying over $31 a day for 6 days of service. BrightSpeed is way cheaper, and ROKU has a 1 time charge and you get plenty of TV options. Mint has cheap decent cell service available. Not sure about everyone else but but less than $80 I am getting the same service. Given the cost of food I can use the extra $120 to cover groceries.

Rude Sketchy…read more Upselling Don't waste your time or money Drive past this place and go to the next Verizon store where you can actually get help. The customer service was so incredibly poor, I had to escalate my complaint to the corporate level. At every store level it was pure failure in an attempt at resolution. From sales people To manager To district manager Again, please heed this warning and do not choose to waste your time and energy and hard earned money here.

I received zero help over the phone so I decided to go into the store and left even more frustratedread more

Not only am I satisfied with my internet, this is really a post about my cell phone service that I…read moreonly received because a rep came out when I was getting my internet installed in my new home (spring 2019) For reference, I NEVER would upgrade my iPhones because they are expensive. So I had an iPhone 6 until 2019 when I moved, and they came to my home and offered me an iPhone XR for free if I would switch to them. Just wanted to let y'all know about how happy I've been with AT&T, and honestly it's been the best experience for me with iPhones. This year, I'm eligible to upgrade to an iPhone 13 pro, once again, for free. I highly recommend them and I'm just sharing this information in case anyone else loves iPhones but also isn't in the business of paying for them. Love and light to y'all!

This is the worst internet since we have ever paid for! There is a fairly large percentage of time…read morewe have interruptions or no service, several service calls and we still have no fix! I think it is time for a change!

Charlotte Wi-Fi is pretty good since you can have internet service within minutes of moving in…read morewithout going through all the hassles of calling up people and waiting for some guy to come and install something. You just connect to the wifi signal that is already in your building, enter in your credit card info on their webpage, then you're good to go. Their customer service isn't bad either. Around the time of the DNC, the internet was on the fritz due to the apparent need to 'protect freedom' or something like that. They did get right on the problem and tried to get things working. Their speeds can be pretty slow at random times (maybe a lot of people using the same router?), but pretty good at other times. I just read that they can install an ethernet connection in your place and you can have your own router, which would probobaly help a lot. I made a bit of a mistake when I was moving out because I didn't realize that you need to give a 30 day notice to cancel. I assumed it was the same as signing up, quick and easy. I also figured they'd prorate your final month or something... I was wrong, but the crappy thing was that I had to send four inquiries to them to finally figure out the details. I was always pretty flexible and easy going with them about their mistakes, wished they could've saved me the $26.50 from my last month that I really needed for food on my move-out.

Charlotte wifi is convenient because you can get it as soon as you move in. BUT the connection is…read morelike dial up. It's insanely slow. I get about 0.3 Mbps, and I have my own router hooked up in here! Upgrade the freaking speed Charlotte WiFi! This is unreal. I am going to have to cancel and go with someone else if they dont

I signed up for Spectrum when I set up my Duke Energy account I just moved from Jacksonville, FL to…read moreCharlotte, NC; and service has been amazing. Soon as I walked in I was greeted; my account was pulled up and since I set it up online they could not access to make changes to my wifi speed. They quickly resolved the issue by opening a new account for me. They were so friendly and on their job! They are very personable as I sit and listen to them service other customers. Looking forward to my continued service with spectrum, for the price and the packages i definitely recommend their service. Thank you very much Veronica and Wayne

If you're thinking about switching to spectrum. DONT DO IT!! The worst internet ever. If I had…read moreknown internet could get this bad, cell phone service could get this bad, I would have thought twice before I switched from my flawless att service. Now I'm stuck with spectrum for 121 days until I can switch back. Believe me, when I tell you that my calendar is marked. I don't even care about the money I'm saving. Somethings are worth paying more for. There are three students in my house and we have to have reliable internet. Period. 3 years with att, no problems that I can recall. 100 days with spectrum more problems than I can count, beginning with the bait and switch move they pulled on the deal that prompted me to switch providers in the first place. Sitting quietly through my first outage in years currently. I'll have to get up early tomorrow so I can finish submitting my school work. Good thing it wasn't due tonight. If I could give negative stars, I absolutely would. If I could take it back I would. Nothing but regrets. Trust me, Your current provider is better!