Ripple Fiber finally came through! It took multiple calls from me before it was finally elevated…read moreto a supervisor who is able to get a team out to fix our line and Restore our fiber Internet connection. It's been a couple months now and we've had no problems, fortunately. I'm glad Ripple Fiber finally restored our service by repairing the damaged line, but it shouldn't take as much time and effort as it did to get it fixed.

While the install came with a lot of problems. We did finally get it installed correctly. The…read moreservice has been great. The clarity and speed on all our electronics has been much better than we had with spectrum. Now, we're glad that we made the switch to Ripple Fiber.

I recently moved to a new apartment which already had Spectrum service. I contacted Spectrum on…read moreSunday February 2, 2020 to cancel my existing account since there was no reason to transfer it to my new location. During the conversation, one of your agents informed me that I would continue to be charged through the remaining billing cycle even though my billing cycle had just started three days prior on January 31, 2020. Of course, I was not happy when I was told this and questioned the agent's statement. She told me "that is our policy" as she read from a script, insisting there was no alternative. I suggested a logical solution to the matter and that was to pro-rate the bill, after all, I did use the service for three days. However, she reiterated I would be billed for the entire billing cycle as she read from the same script, word for word. I knew further conversation would fall on deaf ears, so I asked for a supervisor, to which she replied "yes, you may speak to a supervisor but he will tell you the same thing". After 10 minutes on hold, a supervisor named John answered the phone. He had been briefed by the agent as to why I asked to speak with him. To my continued disappointment, he read from the same script as the agent and didn't waver as he read, "that is our policy" again and again as I tried to interject some semblance of rationalism. Needless to say, I was more perturbed at this point and asked to speak to a manager. I was informed the manager was not on duty at the time and that "he will tell you the same thing", but I persisted and the same reply was repeated another three times before I insisted the manager call me back when he/she was on duty. Needless to say, I never received a call from any Spectrum representative. I then sent an email to their Customer Service department only to be told the exact same thing. This is no way to treat your customers. I had been happy with the service and would have eventually gone back to Spectrum, but after this experience, I will be looking elsewhere for service in the future. Ironically, at the end of the call the agent said 'we appreciate your business', and I said, 'No, I don't think you do appreciate my business'! Your unfair policy of not pro-rating your bills is appalling! I've read some of the reviews about Spectrum and there are many others that express the same views on this policy as I do. I could understand if the new policy was meant for new customers, but it was not in effect when I started my service, so I should have been grandfathered in the original TOS, and not to have new changing terms imposed on me in the middle of my service. Is this how your company treats their customers? They are extra friendly when they know you are going to sign up for service, and they are very pleasant when you have to call for technical service, too, so I expected the same customer-first service I was used to when I called to cancel my service, but instead I felt like I no longer mattered now that I would no longer be a customer. I am not asking for anything other than a fair and equitable agreement. I am more than willing to pay for the service I used and will agree to a pro-rated bill.

I rarely leave reviews, but my experience with Spectrum (Charter Communications) has been so…read moreconsistently poor that it needs to be called out. In less than 90 days of service, I've experienced at least a dozen outages--many of them happening overnight between midnight and 4-5 a.m. with zero warning or communication. The service simply drops, as if reliability isn't even a priority. For anyone who depends on a stable connection for work, this isn't just frustrating--it's costly and unacceptable. What makes this worse is the complete lack of transparency and accountability. There's no proactive notification, no real explanation, and no sense that the customer's time or livelihood matters. It feels like Spectrum assumes customers won't notice or won't care--which is an incredibly poor way to operate a service people rely on daily. Paying for a service that repeatedly fails without warning isn't just disappointing--it's a breach of basic expectations. If you need dependable internet for anything important, I would strongly advise looking elsewhere. This has been one of the most unreliable and frustrating service experiences I have ever had, and their complete LACK OF ACCOUNTABILITY has now become a legal matter, so GAME ON! ::

After several horrendous attempts of service with other internet providers, finally one that offers…read morespeed and the capability for all my needs. Streaming, gaming, and WiFi is no longer an issue for me and my family. Thanks to Lunar Int Technology.

The Starrmobile staff were very knowledgable about their product and services. The team as a whole…read moreprovided outstanding customer service and exhibited great professionalism... My experience was very pleasant and I would highly recommend this establishment.

I'm in Texas, but I spoke with Tracy in North Carolina. I want to begin this review by saying I was…read moreseething through my teeth getting through Spectrum's automated messaging. It infuriated me. Upon answering my call, Tracy was not only in a positive mood, but she was a ray of sunshine- asking why I wanted to leave Spectrum, and if there was anything they could do. I told her I was upset I only received one email reminding my promotional rate would soon expire (though I received almost a dozen emails when I signed up). She understood, and looked through the promotions to see what else Spectrum could offer me. I was apprehensive she would find another plan, and I had already decided I was going to move to Verizon. Tracy's genuine interest in my situation and eagerness to find a plan right for me made me STAY WITH SPECTRUM. Tracy deserves a raise. She's an incredible saleswoman, and completely flipped my day around. I signed up for another YEAR WITH SPECTRUM. Thank you, Tracy, for being a light in a world of darkness. Truly a remarkable personality.

Just want to warn people about Spectrum. IF you decide to stop using their services mid-billing…read morecycle, they will still charge you the full amount. My spectrum bill had gotten to almost $200 a month so I found other services that are way cheaper. I ended up paying over $31 a day for 6 days of service. BrightSpeed is way cheaper, and ROKU has a 1 time charge and you get plenty of TV options. Mint has cheap decent cell service available. Not sure about everyone else but but less than $80 I am getting the same service. Given the cost of food I can use the extra $120 to cover groceries.

Rude Sketchy…read more Upselling Don't waste your time or money Drive past this place and go to the next Verizon store where you can actually get help. The customer service was so incredibly poor, I had to escalate my complaint to the corporate level. At every store level it was pure failure in an attempt at resolution. From sales people To manager To district manager Again, please heed this warning and do not choose to waste your time and energy and hard earned money here.

I received zero help over the phone so I decided to go into the store and left even more frustratedread more

This is the worst internet since we have ever paid for! There is a fairly large percentage of time…read morewe have interruptions or no service, several service calls and we still have no fix! I think it is time for a change!

A tree hit the Duke Energy poles Saturday night. Sunday morning they had it fixed. Our internet…read morewent out along with all other providers. We called AT&T and explained the situation and they made us turn our box on and off even though the line was laying on the ground 3 houses down in the middle of the street. All other providers went out that morning when they were called. We still have no internet and have to wait for a technician to come to our house like we're are so dumb and don't know how to unplug the box and plug it back in.

Charlotte Wi-Fi is pretty good since you can have internet service within minutes of moving in…read morewithout going through all the hassles of calling up people and waiting for some guy to come and install something. You just connect to the wifi signal that is already in your building, enter in your credit card info on their webpage, then you're good to go. Their customer service isn't bad either. Around the time of the DNC, the internet was on the fritz due to the apparent need to 'protect freedom' or something like that. They did get right on the problem and tried to get things working. Their speeds can be pretty slow at random times (maybe a lot of people using the same router?), but pretty good at other times. I just read that they can install an ethernet connection in your place and you can have your own router, which would probobaly help a lot. I made a bit of a mistake when I was moving out because I didn't realize that you need to give a 30 day notice to cancel. I assumed it was the same as signing up, quick and easy. I also figured they'd prorate your final month or something... I was wrong, but the crappy thing was that I had to send four inquiries to them to finally figure out the details. I was always pretty flexible and easy going with them about their mistakes, wished they could've saved me the $26.50 from my last month that I really needed for food on my move-out.

Charlotte wifi is convenient because you can get it as soon as you move in. BUT the connection is…read morelike dial up. It's insanely slow. I get about 0.3 Mbps, and I have my own router hooked up in here! Upgrade the freaking speed Charlotte WiFi! This is unreal. I am going to have to cancel and go with someone else if they dont

Came to a last minute concert with a friend to see Anuel AA: Hasta La Muerte tour. It was ok, only…read morebecause it was on a Sunday and I had to work on Monday. I enjoy watching my favorite artists at this location because they always have great food, drinks and plenty of parking available. It is pricey so I always try to eat and pregame at home before a show. What really made this a great night was that we got offered to upgrade our seats for FREE. We ended up with center seating in front of the stage versus the nosebleed seats we had. THANK YOU SO MUCH FOR HOOKING US UP!!!!!

Dear Spectrum - SouthPark Location - Sharon Road Employees, Please accept my apologies from…read moreinterrupting you "Meditation" on Sunday Afternoon - 21 January 2024; - You went above and beyond provided me with useless telephone numbers - only seeking to send me away. Thank you for wasting my time. It's sad that you don't value your customers. Purpose of my visit was to make further inquiry about additional services and options available t me at my new apartment complex located in City Place. You are the ISP for this location. Your unwillingness to provide me with additional basic information really makes me anxious and concerned about entering into any service agreements with your organization. Why couldn't you just listen to me? I hope this was just a fluke and your company truly does value its customers. Anyways - I suspect I'm forced to venture out to another location and see what your organization an offer me. If anyone from management is reading this - you please reach out to me. Not cool at all young lady with the multiple piercings in your nose. Poor value - Total waste of my time.

Worst internet service you can buy...paying $70 a month for 5 mbps at the most...and they say I can…read moreget an upgraded service, wait all day for their guy to not show up and then when I call they say oh your not eligible...

Per the CenturyLink website, they offer features that ARE…read moreNOT offered in my area. YET! They claim they are trying (Do Not Try, DO - To quote Yoda) to get their act together but even they (the company) does not know when that will happen. I wanted dial tone during power outages and at least I do have that (hopefully), we will see when one occurs. SO far I am not a big fan.