I recently moved to a new apartment which already had Spectrum service. I contacted Spectrum on Sunday February 2, 2020 to cancel my existing account since there was no reason to transfer it to my new location. During the conversation, one of your agents informed me that I would continue to be charged through the remaining billing cycle even though my billing cycle had just started three days prior on January 31, 2020. Of course, I was not happy when I was told this and questioned the agent's statement. She told me "that is our policy" as she read from a script, insisting there was no alternative. I suggested a logical solution to the matter and that was to pro-rate the bill, after all, I did use the service for three days. However, she reiterated I would be billed for the entire billing cycle as she read from the same script, word for word. I knew further conversation would fall on deaf ears, so I asked for a supervisor, to which she replied "yes, you may speak to a supervisor but he will tell you the same thing". After 10 minutes on hold, a supervisor named John answered the phone. He had been briefed by the agent as to why I asked to speak with him. To my continued disappointment, he read from the same script as the agent and didn't waver as he read, "that is our policy" again and again as I tried to interject some semblance of rationalism. Needless to say, I was more perturbed at this point and asked to speak to a manager. I was informed the manager was not on duty at the time and that "he will tell you the same thing", but I persisted and the same reply was repeated another three times before I insisted the manager call me back when he/she was on duty. Needless to say, I never received a call from any Spectrum representative. I then sent an email to their Customer Service department only to be told the exact same thing. This is no way to treat your customers. I had been happy with the service and would have eventually gone back to Spectrum, but after this experience, I will be looking elsewhere for service in the future. Ironically, at the end of the call the agent said 'we appreciate your business', and I said, 'No, I don't think you do appreciate my business'! Your unfair policy of not pro-rating your bills is appalling! I've read some of the reviews about Spectrum and there are many others that express the same views on this policy as I do. I could understand if the new policy was meant for new customers, but it was not in effect when I started my service, so I should have been grandfathered in the original TOS, and not to have new changing terms imposed on me in the middle of my service. Is this how your company treats their customers? They are extra friendly when they know you are going to sign up for service, and they are very pleasant when you have to call for technical service, too, so I expected the same customer-first service I was used to when I called to cancel my service, but instead I felt like I no longer mattered now that I would no longer be a customer. I am not asking for anything other than a fair and equitable agreement. I am more than willing to pay for the service I used and will agree to a pro-rated bill. read more

I rarely leave reviews, but my experience with Spectrum (Charter Communications) has been so consistently poor that it needs to be called out. In less than 90 days of service, I've experienced at least a dozen outages--many of them happening overnight between midnight and 4-5 a.m. with zero warning or communication. The service simply drops, as if reliability isn't even a priority. For anyone who depends on a stable connection for work, this isn't just frustrating--it's costly and unacceptable. What makes this worse is the complete lack of transparency and accountability. There's no proactive notification, no real explanation, and no sense that the customer's time or livelihood matters. It feels like Spectrum assumes customers won't notice or won't care--which is an incredibly poor way to operate a service people rely on daily. Paying for a service that repeatedly fails without warning isn't just disappointing--it's a breach of basic expectations. If you need dependable internet for anything important, I would strongly advise looking elsewhere. This has been one of the most unreliable and frustrating service experiences I have ever had, and their complete LACK OF ACCOUNTABILITY has now become a legal matter, so GAME ON! :: read more

If I can place 0 star i would... they falsely advertise great deals. Then when you get your bill it's out of this world. I am switching to At&T because this is ridiculous & very misleading. I wouldn't go with this company if you payed me read more

Spectrum has become unreliable and most terrible Internet provider. They expect you to pay their increases, however they can't keep the Internet connection up. I've had enough, I'm switching ASAP. Their phone plan is pretty good but not enough for me to keep dealing with this. I would not recommend them for Internet PERIOD. Go somewhere else. I've had 3 outages in a 1 month time span. Out of the blue and with no explanation except they are working on it just for it to happen again. Each time it's while I'm working. Terrible!!!! read more

An absolute scam. I called to cancel some services that I wasn't using and the rep I spoke to kept trying to sell me stuff instead of simply removing the services as requested. What should have taken a couple of minutes ended up being over an hour long call. He still snuck in an extra that supposedly was part of a bundled deal and despite my attempt to cancel it several times since, they still charged me for it. When I called to complain they only gave me roughly a half credit for the charge. Separately, when I called to cancel my service due to a move, I told them I didn't need them anymore because the person I was moving in with already had them for service. They, again, were pushy trying to sell me this and that and ended up offering a deal on internet for the person I was moving in with. The deal was then canceled not even a month in. Internet service was spotty, phone service was alright, but the customer service was very frustrating. If you have other options, I highly recommend looking into them. read more

Spectrum employs predatory tactics and abuses the monopoly it holds in certain areas as the sole cable and internet provider. I recommend finding a different provider if you have the option. read more

They over charge and cant even keep their internet from going out!!!! I hate this provider with a passion read more

Spectrum put a return filter on my service line without me knowing. This means that it will interrupt the service line that it's on BECAUSE something in THAT line is causing issues for other users (this is a condo building). I had no internet, called it in and it turns out that the LINES were so old (running from the outside box to our unit), that "maintenance" put a "return filter" on my line and never called us. I called customer service for a credit and they said that they can only offer a "courtesy credit" for being such a dedicated customer. This comes from DREW on the "leadership team". When I had asked for the full credit from the dated tag, he said that he "can't work on hypotheticals" (return filter was not in the service call notes). I was given two options: 1- the courtesy credit of $25.80 or a 1-day credit for the service call. When I said "that it didn't make sense not to credit our account for the time that it was down", DREW said that "it sounds like you're declining the courtesy credit and that I [Drew] would be happy to apply the $5 one-day credit. Drew is not good at his job if the goal is actual customer support and problem solving without being a wise-guy/patronizing. 1- Terrible service 2- Terrible leadership 3- Awful customer appreciation I've been with them for 15-years, has gone from $42+-/mo to 88/mo and they gave me $25.80 on an $88/mo bill. The return filter was dated 04/12 (tagged). It wasn't in Williams notes though (the guy at the service call), so they wouldn't offer a credit for the actual down time. SPECTRUM is hands down among the absolute worst internet serving companies out there. We have NO other options with where we are located so they've got us cornered. There has never been a time that their service has been better than fair. If you have options, the "other option" has GOT to be better, so use ANY other option. read more

Spectrum - Return Filter Photo - Television Service Providers Near Me

After 4 years of mediocre internet service I decided to change service providers. I returned the equipment to a brick and mortar location and requested that my service be canceled. Although I was hoping to be pro-rated on the bill for the time that I did not have the service, I was not counting on it. The next month, I was surprised to find that not only had I not been pro-rated a credit for paying for service that I didn't use, I had actually been charged for an additional month of service. Whether this is legal or not, I can not recommend a business to anyone that utilizes unethical business practices such as these to anyone that I care about. Avoid if possible. read more

I'm trying to sign up for a service due to being an apartment. Was called once, I called immediately back was told only one other Caller was on the list. Waited 30 minutes till I got put on a callback list. Day passed. Called again was told two people were on the line was told to be called in 10 minutes. Another day has passed. Trying to buy/pay their best product and they won't even pick up the phone. Pricing is not great. Customer service is worse. I just want Internet, good Internet, and I'm willing to pay for it. Three days in and looking for other opportunities. read more

My 81 year old dad was paying 331 dollars for internet and tv service in Charlotte NC . When he went to move in with me they told us he had been paying too much for last 20 years of over 25 because there were new deals. They offered 175 dollars to stay.. they were impossible to cancel with and were overcharging my dad for years with horrible service. It took almost 2 hours and 3 phone calls to get it canceled. My dad is hard of hearing and couldn't hear the lady on speaker phone, when I told him what she asked... she said she couldn't help us because I wasn't the customer. He was answering questions he just couldn't hear her! She put notes in his account saying we had to go to a location and show an id to cancel. You don't need that to sign up. He doesn't drive. He is sick and they just kept making it harder to cancel. You can't cancel on their app.. they more than happy to take his money there. My dad is very ill and moved in with me. Do not use or support them!!!! Negative -10 ridiculous!! Absolute worst of the worst! I hope karma gets them. read more

I've never dealt with a company as shamelessly anti-customer as Spectrum. I canceled my internet service only 4 days into the billing cycle -- no contract, no obligations -- yet they're trying to charge me for an entire month. They flat-out refused to prorate anything. Worse, when I lost service multiple times in the past (including a stretch where I was down 8 days in one month), they only offered $0.80 per day as a "credit," even though the outages were completely on their end. They don't proactively issue refunds like Google Fiber or other modern providers do -- they make you chase them for pennies. I've filed a complaint with the FCC and my State Attorney General. If you have a choice, avoid Spectrum. Their billing policies are outdated, their customer service is robotic, and their loyalty to paying customers is nonexistent. read more

I cannot even begin to describe how awful my experience with Spectrum has been. our community had fiber optics installed a month ago. when I called to get hooked up per their email, they stated I was unserviceable. I am looking at the box on my property and telling them this is incorrect and their map showing my house location is incorrect. The Gentleman I spoke with was rude. Next, the nice service tech was installing my neighbor and confirmed that I am serviceable. I called customer service again and got transferred many times and said they would escalate to see if I am serviceable.. which as I know, I am. They say has to be confirmed that I am before I can get setup.. even after their on tecician confirming. My HOA President has reached out to our sales rep.. major issue for something that should have been fairly simple.. read more

If there were another choice, Spectrum would be my last choice! Consistent outages, Poor service that NEVER solves the problem...Internet is so important now, Charlotte needs a good provider...maybe it is a political issue read more

This has got to be the most unreliable, poor quality, and expensive service that provides a dismal return on investment. The number of service outages with credit to customers for inconvenience is unacceptable. I wished there were other providers in my grandmother's area so she could actually enjoy watching her favorite shows with a premium and reliable company. This company and service are trash. read more

Spectrum - This is common in Randolph County from Spectrum. - Television Service Providers Near Me

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WARNING: Go elsewhere. I cancelled my service as I switched to AT&T. Months later I continue to get call after call and text after text telling me I need to take action before service interruption. I have told them that service was cancelled but months later I am still getting these calls. I just got off with them and the person i spoke with was so rude, talking over me not giving me the chance to speak. He was huffing and puffing, laughing when I would try to speak. Save yourself the headache and go elsewhere for your service. Would give a zero star if that was possible. read more

God forbid if you cancel the service. They make you sit on the phone for 30 minutes asking stupid questions.

I thought I was the only one, until I came on here to read reviews. I haven't seen so much buffering since Century Link service, and besides Hugh's Net, that's the worst of the worst! I'm not sure if this is actually fiber optic anything! Spectrum people are in so many stores now gaslighting people into believing they're the best service providers for internet. It is simply not so. I have been trying to get on HBO Max to watch a program, going in and out of the site over and over again. It has been buffering since before I started writing this review. I kid you not! We had switched from Optimum. Now I really wish we hadn't. read more

I was told that if I switched my services over to spectrum from AT&T that I would be receiving a gift card to pay off the balance. When I contacted spectrum to ask about the gift card, I was told that I did not qualify for it as I did not sign up for three lines. I explained to them that this was not explained to me when I went to switch my lines. So now I traded in phones and I'm stuck with a balance of $1100 at AT&T. Please be cautious when signing up with them mobile service and make sure you understand what you're getting yourself into. read more

Service is horrible they don't help their customers prices are ridiculous and they don't even work most of the time

Absolutely horrible service. It continually cuts out. I switched at my last place, and I am switching again.

We cancelled our Spectrum (Charter) Internet on January 2, 2024 (the first day of business for 2024) after switching to Verizon. We had been with Spectrum Internet for over 14 years and for a long time, our service was fine, but it had reached the point where we were now paying $84.99 a month for internet and could not justify it with the sloppy service Spectrum (Charter) provided. We kept having outages and degraded service. We would call and complain that we were not receiving the quality of service we signed-up/paid for. Spectrum would attempt to say it was a problem with our wiring, or, the modem needed to be reset -it was none of those things. A Spectrum tech had come out several years prior and replaced our entire coaxial cable run from the telephone pole to our cable box. On February 21st, 2024, we received a bill for $84.99 for service for the month of January. I told them I am not paying the bill for a service I neither received nor used, the Spectrum Rep said 'we do not prorate, we are a subscription service, so the full amount is due.' I reached out to my State's Attorney General Consumer Protection Division and they contacted Spectrum (Charter) Internet on my behalf. This is part of the communication Spectrum (Charter) sent to my State AG's office" "...Charter's terms of service, subscribers are responsible for the full monthly charge for services offered on a monthly subscription basis. Charter bills at the start of a billing cycle for services for the entire month. This policy is also listed on customers' billing statements each month. If a subscriber maintains current services, there is no impact. If a subscriber terminates service in the middle of a billing cycle, the subscriber would not get a refund of any monthly fees paid, but that subscriber has the option of continuing to receive the service already purchased through the end of the billing cycle." If you are a Spectrum (Charter) Internet subscriber and are considering switching to a more reliable service as we did, DO SO BEFORE THE END OF YOUR BILLING CYCLE! read more

The internet was fine, but they won't let you cancel. You have to call in, I called in twice, both times went through 10 minutes of them pestering me about not cancelling, and then both times they hung up on me prior to me getting this cancelled. read more

I've had issues with spectrum since I've purchased their internet and mobile services. I've barely had spectrum for a year at this current house, and already I've had to have someone come out 3 times to "fix" our internet connection issues. Ive called a multitude of times. I've gotten into a situation where management has accused me of lying about my daughters phone number and them trying to change my monthly payment from 5$ under the promo to 65$ for a changed number without being advised this would happen. And now that the promotions have ended, I'm having daily if not hourly issues connecting to the internet. Customer service is neither good nor reliable. I just called today to see why my internet is saying connected yet 5 minutes after the call still dealing with the same issues. This should be illegal. I'm spending over 100$ on internet and one phone bill and I've had more issues with them than I think I've ever had with a phone company and internet company together. The only reason why I haven't switched is the trouble of having to. After today, I'm looking into a new phone carrier and internet providers. They do not deserve anyone's money. DON'T WASTE YOUR TIME OR MONEY read more

Spectrum's service is terrible, with one or two outages every week. It took an hour on the phone just to cancel the service, and returning the equipment at the store required waiting in a long line. read more

ZERO STARS! Horrible connection reliability. There are outages every night around midnight until 3AM. Paying for a service that does me no good and can't rely on to keep what I need to keep running as I should. Poor quality of service. Paying $80 for higher than normal speed and can't use any of it for the things that matter. read more

Almost never works! They keep increasing the price, yet the quality keeps going down. Internet goes out at least once a day for a few hours. They don't care because they are printing money because most people have no choice. read more

spectrum is sum hot ass. cant queue into ow2 without laggin out and now im banned for 8 hours cuz this dogshit internet. dont waste ur time or money on this joke of a internet provider read more

Horrible customer service, cancelled service, returned the equipment and still was charged for the monthly service. Called and spoke to multiple representatives and finally one spoke to the supervisor and said they would go ahead and waive the fee. I just received a statement for this month with the charge still on it. Called again today and the representative spoke to her supervisor and basically said nothing that they can do and I had to pay it!!! Would never use Spectrum again.. A total scam..... read more

Wish I could give a 0 star. We live thru a hurricane. Go without internet for over 2 &1/2weeks, assured that we will be credited the time we were without service, patiently await the credit for services not received. Spectrum will rob you of services not received. How is it legal to charge someone for something they didn't get? (asking for a friend) I'm going to order some food, pay for it then accept half of the food as recompense because this is what Spectrum calls fair. Do better. $20 credit isn't acceptable for over half a month worth of no service for a bill of $86. read more

The only reason I'm leaving 1 star is because 0 stars is not an option. I recently moved into an apartment building and had a Spectrum agent call me to set up service. He did give me a price quote or nothing like that. He lied and said he was the only Internet provider in my building. I told him I want to shop around and will let him know. His name by the way is Lamount, a few minutes later I get an email confirming my order which I never placed. I called him immediately asking him why he did that and he said that I ordered the service which I did notm I called Spectrum customer service, immediately cancelled whatever service he gave me. Tried to file a complaint against the agent, instead they kept trying to sell me their service. Spectrum is a terrible company, that does whatever they want and does not care about their customers. read more

Im constantly having outages in my area . Ridiculous at this point . I work from home and everyone u turn around im inconvienced by an outage read more

VERY inconsistent service. Upload and download speed are a fraction of what is advertised. VOIP phone service is very poor as well. Last month I looked at my bill. There is a new $5.00 "Processing Fee" for Spectrum to accept my payment. This is the "last straw" for me. Hi we're Time Warner. We suck at what we do. Hi, now we're Charter Communications. New name, same poor service Hi, now we're Spectrum! Forget those old names. We charge even MORE for even WORSE service! And now we are adding a payment processing fee!! Do they even read their reviews? A 1.5 Yelp rating? Embarrassing. Maybe competition from Ripple will get their heads out of their asses. read more

One star because I can't give them ZERO. Spectrum is a joke, crooks, liars, and scammers. I only wanted Wi-fi and the representative signed me up for a TV package. Told him I did not want TV. Then he claims it's free for 7 days. Told him I didn't want it for free. He added it anyway at $24.99 a month. That was in February. They are still screwing me over and it's almost June. I would not recommend them to ANYONE. On a side note I have been getting SO many scamming emails since I got their service that I can't even add any more to to my spam folder. I've had the same email address for probably 7 years, not one spamming email. Now I'm getting scamming calls saying it's spectrum. The FCC needs to check these scammers! read more

Had Spectrum in TN and it was great. In NC constantly having outages that last all day. They are just as bad as Xfinity.

Company is a joke. In Jan. 2024, 22 days within the new year my internet and cable has been disrupted 5 times. Five times within a 22 day period. This makes NO SENSE. Myself and majority of my neighbors work from home. This has been such a inconvenience I'm coming online to vent about it. Unfortunately in this monopoly they are one of the only companies most apartment complexes work with in NC. This is the worst company when it comes to ANY of their services. Bring back Time Warner. At least then I didn't have all these issues. read more

I guess it's okay to promise your customers credits and then decide that you're not going to honor. I was promised by a sales representative for a $100 credit on my 1st bill and when the bill shows up it's the original amount plus activation fee. Called several times to be given several different responses. At this point and time, an honorable company would grant the credit because it was promised by their sales rep. NOT SPECTRUM! I was told I wasn't supposed to get that credit because it wasn't offered in my area. Well no one told your sales rep and no one had the decency to notify me either. If you can't be an honorable trustworthy business, at least train your employees to give correct information. And, it won't hurt to follow up with your customers to admit to your mistakes. read more

Spectrum Internet and Cable Services have been a complete failure since I signed up for the service about 8 months ago. The remote constantly loses connection to the television. The remote often fails to change channels and there is no other way to change them (no options on the cable box). I was just chatting online and after waiting 15 minutes or more, went through two agents who said hang on while I check your account and didn't come back; the sessions timed out. The third agent told me something that may or may not work. The response was not something I expected and it should have been more precise. If Spectrum would add more instructions for self-help, I will gladly help myself as I do not want to speak or chat with anyone. If this lack of service keeps up, I will have to review my contract language to find ways to opt out. read more

I just got off the phone with spectrum cable tv. I had such a wonderful conversation and the employees were so friendly, knowledgeable and helpful. Now spectrum cell phone support was talking to people smoking weed in the background, kids crying and screaming sounded like prison let out early. Cussing and screaming between families . I talked to at least 30 people at spectrum phone due to so many problems and uneducated customer support staff. So much, I didn't even want to live in the USA. It was that bad! I need to clarify the cable and internet have extremely friendly and knowledgeable staff. I've had zero issues over the years. I will give credit where is due and spectrum cable and internet have been wonderful. read more

horrible, just horrible. First off, I have two properties. I was using Spectrum for a few years until I discovered AT&T is less expensive and astronomically faster/better. My second property was using spectrum and when I wanted to cancel they wouldn't let me schedule a cancelation. So, I had to time it just right and didn't. They don't refund when they go past a period of time when I wanted to cancel and I wasn't even using it. Then they put me on seasonal discount plan as a way of refunding which ends up being a trap, then I had remember 9 months later to cancel again, 9 months later I call and it was just past the point that the 4.99 a month seasonal hold expires and it auto renews at 54 a month even though I didn't want it to. This is all because their system Is so incompetent that they can't schedule a cancelation which is conveniently in their favor. So then I have to spend an hour on the phone explaining again how I didn't want a service I wasn't even using to begin with and had been paying for for the last 9 months, plus what happened prior to that. They could see 9 months ago they were charging me for a service I wasn't even using and they can see I haven't even been using it all year. Such a relentless ordeal. The people on the phone sound miserable as well and talking to them just makes things even worse. I don't even know if they're doing what they say they're doing (ie canceling) this time. I finally got out of this vicious billing cycle. read more