I'm in Texas, but I spoke with Tracy in North Carolina. I want to begin this review by saying I was seething through my teeth getting through Spectrum's automated messaging. It infuriated me. Upon answering my call, Tracy was not only in a positive mood, but she was a ray of sunshine- asking why I wanted to leave Spectrum, and if there was anything they could do. I told her I was upset I only received one email reminding my promotional rate would soon expire (though I received almost a dozen emails when I signed up). She understood, and looked through the promotions to see what else Spectrum could offer me. I was apprehensive she would find another plan, and I had already decided I was going to move to Verizon. Tracy's genuine interest in my situation and eagerness to find a plan right for me made me STAY WITH SPECTRUM. Tracy deserves a raise. She's an incredible saleswoman, and completely flipped my day around. I signed up for another YEAR WITH SPECTRUM. Thank you, Tracy, for being a light in a world of darkness. Truly a remarkable personality. read more

Just want to warn people about Spectrum. IF you decide to stop using their services mid-billing cycle, they will still charge you the full amount. My spectrum bill had gotten to almost $200 a month so I found other services that are way cheaper. I ended up paying over $31 a day for 6 days of service. BrightSpeed is way cheaper, and ROKU has a 1 time charge and you get plenty of TV options. Mint has cheap decent cell service available. Not sure about everyone else but but less than $80 I am getting the same service. Given the cost of food I can use the extra $120 to cover groceries. read more

The lady greeting people with the poor attitude was unnecessary. There is a line of people waiting in line and shes doing nothing but annoying guests. read more

On March 19th I went to Spectrum at 2222 South Blvd and was fortunate enough to have Kevin Lockwood take care of me.Eventhough I was downgrading my service he was polite knowledgeable and an all around affable person.He answered all my questions and I left as a very happy customer.Kevin should be leading a seminar on outstanding customer service.Give this man a raise!!! read more

This top rating is regarding Aaron, one of the finest customer service people on the phones. Thank you Aaron for all your help. Adrienne L read more

My Wife and I visited this location on South Blvd this Sunday - 4 February 2023 in the afternoon. This was not the closest location for us - because we are temporarily staying in the SouthPark Area; - I'll spare you the details about my visit the previous week to the SouthPark location. - Special "Shout Out" and thanks to Spectrum Sales Specialist - Mr. Jalen Barber who took time out to speak to me like a gentleman and carefully, calmly and politely answered all my questions about our new service. Jalen was knowledgeable, pleasant and gracious. Thank you Jalen for being so polite to my wife Andrea. I will be personally reaching out to Jalen in the next few weeks as we will be moving into our new apartment that has Spectrum service. Jalen assured me that he would personally ensure that I get all the necessary services and equipment that I need to properly and efficiently operate my Telemedicine business from our home. Thank you so much! read more

1 star is not low enough. Please, please, please do not get locked into their "phone lease" service. I was told three different stories by three different people. You are not leasing anything on day 15 you own their $200 phone and you will end up paying $200 for it. Please use Verizon prepaid for $25 month with your own phone or Mint Mobile for $15/mos. Also, if they tell you they are going to raise your internet fees tell them you want to cancel your service. They will then send you to the cancellation dept. where they will give you their lowest rate. Learn to play the games with them that they play with their customers. read more

I had a pretty good experience at this Spectrum store & Andre'a helped me and she was lovely to talk with, clearly knowledgeable about what she was doing. Do not come here without A RESERVATION! I've seen it get extremely packed with people, so go to their website for this location and schedule a time. It was super easy to do and had times available same day. For parking, there is limited street parking available - so if driving i suggest parking in the Parking Garage behind Publix or walking over from Atherton Mill parking deck. read more

I attempted to purchase an internet,TV and mobile bundle from Spectrum. The CSR's I spoke with misled me about the service at my location and we ended up canceling part of my order after I purchased a new phone and switched my service to them. Do not trust what they tell you. Get a service tech on site for an evaluation before you put any effort or money into their sevices. read more

Worst business ever, I would not recommend to anyone at all. Their customer service is terrible, they are just terrible all around. They are either unresponsive or they just plain out lie and that's talking to supervisors. They are a complete rip off. We pay over $300 a month and they still can't get our cable service back on or Internet or phone. It has been out 27 days of the month and there's only 30 days in a month and they do nothing about it. I would not recommend this service to anybody. It is the worst service ever!!! They tell you what they think you want to hear and it's nothing but lies. read more

This store in Southend gives you an opportunity to take care of Spectrum Service needs. The store is setup so you walk in and meet a greeter that puts you on a wait list. There are plenty of chairs and couches to hang out in while you wait. Lots of tvs playing various cable channels and Spectrum adds on repeat in the background. Just stopped here to help a friend pick up a new cable modem. It's nice to have a physical storefront to be able to pick up equipment and not have to have a cable guy come out and install it. It looks like you can also pay your bills here at the easy pay station. The folks are nice enough, I'm sure they probably have their share of hostile customers come through here. read more

Spectrum - Charging station - Television Service Providers Near Me - Charlotte, North Carolina

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1 star because I am forced too! I'm currently waiting to simply drop off an old DVR. I've been waiting 10 minutes. I'm disabled, there is no place to sit (2 benches & 3 chairs are already occupied with waiting customers!). I am appalled that there are only 3 people working and 21 customers in the store! At least they should have wifi while you wait... Ugh! read more

Spectrum - Television Service Providers Near Me - Charlotte, North Carolina

Contrary to their advertising touting their reliability these people are NOT reliable. Perhaps the kindest description would be to label them inept. It took ten days countless phone calls and 3 service visits to accomplish a simple phone change. TV service? see the attached photo that is on my screen instead of the program I was watching read more

Spectrum - Television Service Providers Near Me - Charlotte, North Carolina

I think if you have to use Spectrum you always will have a love/hate relationship with them as there are not many choices. We have been with Time Warner, now Spectrum for a long time. One of our boxes stopped working and I took it into this location after work last week. This location is much brighter than the old Time Warner location that I was going to. There is a greeter right at the front who will put your name down. At TWC, you would take a number and wait for your number to flash on the screen. Here, you just leave your name and wait for one of the representatives to actually yell your name. I now realize from one of the reviews that there is a list of names, however, on the side that I was seated and waiting, (it was very busy), you could not see the screen, nor is there a large screen flashing who is next like at TWC. So you have to be paying attention to hear your name, otherwise you will miss it. Also, some of the representatives are not loud or clear when calling a name. Just don't think the new way of doing things is a good idea. After about a 30 minute wait, I was finally called up. I exchanged my boxes quickly and went home. We tried to hook the new box up ourselves, but were not successful. We then called Spectrum and the representative tried to reset the box a couple of times. Unfortunately she was also unable to get it working and we had to wait a couple of days for someone to come out for an appointment. All was fixed at the appointment, but it through the time spent and getting the box to work was a hassle. The guys that came out though were very nice and offered us suggestions for the future noticing we had several old boxes from TWC and it we should upgrade soon to get faster and better service. Also gave us hints on ways to lower our bill. Overall, it's just one of the companies we have decided to have to deal with since we have cable and internet through them. They could have better ways of handling things in store and of course better pricing, but it is what it is. read more

Of all the times to do maintenance it's gotta be right when I'm trying to pass out to a show and relax, like y'all have had all day to do it even early like 5am but nooooooo you wait till now read more

After recently cancelling my account with Spectrum, I had to return my cable and home security boxes, as I had home security with them as well. Upon arrival on a Thursday around 9:30am I was greeted with a friendly smile and pointed to the next available representative. Lucky for me there was no line. Once the associate pulled up my account he scanned my products and proceeded to indicate that I was all set. The location is very clear and spacious with several representatives there to assist. Everyone was very nice and I was out the door with a smile. Which that is sometimes hard to say when it comes to dealing with television companies/customer service. Thank you Spectrum for your outstanding service. read more

Still unable to have an operational TV without going in a closet to turn on the cable box. As a stroke survivor, I refuse to crawl in the closet for a functional TV. If you sign up with this sorry system, you will be disappointed. You've been warned. read more

Went to Spectrum store on South Blvd today, to return two cable boxes. The store was not very busy but it took about an hour before we were called it to the counter. Most of the employees were walking around socializing not helping customers. Finally get to the counter and the service rep is unable to accept one of the two boxes, after a good deal of time he calls over the manager who is no help . They start to chat and socialize while stareing into the monitor . I ask what the problem is. They state I will have to take one box to UPS and leave one here at the store. I say no, the boxes are the same and we acquired them at the same time. I say, I will leave both here and they can sort it out. they say no, they won't be responsible. I say you will because I took a photo of you and the boxes together. About 20 sec later the manager says , ok it's done . Why did we have go through all of that? If I had not taken that photo we would still be there. Horrible customer service. will never go back. read more

Bobby from customer service is very bad, not willing to do anything to help customer at all, impatient and rude and did not want to answer any questions. She should be fired. read more

My service has been bad for months. It has gotten worse and worse. It finally got so bad that I had them check my signal. They said it was fine. After another week or so, it continued to get worse. I started having internet signal about 50% of the time with 10 to 20 minutes with it and then 10-20 without. I called again and they said I had a good signal. They then tested the router and said it was going in and out. They said a technician would have to check for the problem. I needed immediate service due to months of problems. I needed internet asap for my work because my office is at my house. They said they would send me the date and would expedite it since it is for my business. I asked if there was any chance they could send someone that same day. They said no, but should be able to the next day. When I received notice of when someone would come, it was two days later. I assumed there was nothing I could do to get someone sooner. Service date came two days later and nobody showed up. I received a text saying my service had been pushed back another day. I called and complained, telling them this was not fair, and I would cancel my service if someone didn't show up on the scheduled day. The lady said that was probably not going to happen and if I wanted to cancel, I could feel free to do so. I won't be at my home/office for the newly scheduled time. Therefore, I am researching other companies to purchase my Internet services. From what I've found so far, it looks like I can get faster service for less money through Windstream. Spectrum does not care about regular paying customers. They seem to have a monopoly on wired high-speed Internet. I hope Windstream can provide service for me and is better than spectrum has been. read more

I have been a Spectrum customer for several years. For the last year or so, I have been experiencing buffering issues. Every time that I called customer service, they would shoot signals or do what they thought was helpful to resolving the problem. This week, I kept experiencing internet interruption. I called customer service for technical support as in the past, on Sunday, June 18th. This representative took the time to check to see how old my equipment was. She stated that they stopped giving this equipment out for over a year. She quickly stated that she would send out the newer equipment at no cost to me. I received the new equipment today. My service appears to be working better. Please, Spectrum, retrain your employees to check that first , if they are long-standing customers. read more

Spectrum is by far the absolute worst internet service provider I think I've ever had to deal with. They go down all the time. The reliability is awful. If you see there ads on TV they indicate that they have the best reliability and that is a bold face lie. read more

In comparison to Fios, I'm not liking this service so far. Yuck. The wait was long in the store. There were more customers than clerks. And... I've not been able to use my WiFi at night for the last three nights resting everything again and again. I'm home alone with two babies under age 2. So it's not my devices that are being too demanding. I just don't think spectrum is all that great. I'll come back and change this review if I get enough customer service support to figure out what's not working and it gets fixed. But for right now - yuck. read more

Beware of these people a man came to my house to offer the internet service I told him that I was going to talk to my husband about i. and he asked for my name and phone number the next day they sent the internet equipment, this man named Amir had me created an account with just that information and now to cancel something I didn't ask for they want me to pay $125. read more

Customer service was ok when I arrive. 2 people working the counter but there's 3 additional hovering over a computer in the back area.. It's not like they didn't see the number of people waiting to be service. That's the main reason why I really hate coming to locations like these. It seem like they have enough staffs but if you have 5 employees and only 2 working. What's the point of staffing people. I may just mail in my equipments next time. Just because I don't want to come back. read more

Very poor service. I have closed the service and returned modem but they still continued my bill. Calling them multiple times they agreed their mistake but apologies as they cant refund money. they have refund limitation for 10 USD. Disgusting. They are looting customers... Unfortunately I don't have option to give 0 rating. read more

A customer attempts to charge his phone with a charger connected to one of the show phones. Six employees come out of the back to respond to the alarm. At the same time there are over 20 customers waiting for a representative and the six employees that responded to the alarm disappear without acknowledging anyone in the store. read more

If I could give this monopoly a negative review I would...it's trash..wifi to the smart...guess what...trash.. I have to reconnect my tv and smart devices every day...called the Hotline and they reviewed me to a third party...just run your shit off Google fiber and or your smart phone cause spectrum give zero cares about your problems. read more

I live in area that should not receive spotty service from this major internet company yet EVERY DAY I am having a problem with my internet and I work from home. If it's not buffering 2500 times a day it goes completely out or just freezes and when I talk to a tech they just have me to do the same things I have already done and say the equipment is fine. I KNOW MY EQUIPMENT IS FINE... IT'S THE SIGNAL YOU'RE SENDING TO MY NEIGHBORHOOD THAT DOESN'T WORK. Once fiber is in our here which they are working on now, I will be switching! read more

I've had good luck with Spectrum on the phone and for set-up, but this location is a hellhole of inefficiency and misery

I wish I could give the company -10 stars. I have NEVER BEEN treated so disrespectfully by a "customer service" person. I wil NEVER use them again or recommend them. read more

Felt compelled to leave a review as this was the quickest and easiest Spectrum interaction I've ever had. I made an appointment online to return equipment I've been using. Overall, I was in and out with 5 minutes. Pro tip: make an appointment online to jump to the front of the line when you arrive. read more

Spectrum is a piece of s***. I have got nothing good to say about them. It is taking them 9 months (and waiting) to bury my line and twice my line has gotten cut due to construction in the community. If there was a Google Fiber in the area, I would switch over in a heartbeat. Spectrum is not worth it. If you have other options in your area, use them instead of Spectrum. read more

Stopped to get an additional cable box and new remote. Ty was the woman that waited on us and did an excellent job! Polite, professional and very helpful! I have a feeling she is way underpaid! Thank you Ty!! read more

I was told by a Spectrum's sale rep that the TV Life Style stream would work on a Smart TV and any TV that had fire stick or another device. However I was not able to download the app on my smart tv or with other devices such as a fire stick. When I called for technical support I was told by their tech that the Life Style streaming would not work on a smart tv but only with Roku. The sale rep that convinced me to purchase the service never said anything about it working only on Roku. I was charged for the service even though it never worked. I recently checked the better business bureau and found out that Spectrum has a F rating. read more

PLEASE save your time and money. Avoid moving to areas where Spectrum is the only provider AT ALL COSTS. A storm came through my area for a little over an hour and I was then told (on Saturday night) I have to go five days without internet because they can't send a technician out until Thursday. I work from home (Monday through Friday) and they literally give no other solutions to temporarily solve the problem, which is insane considering again they are the only provider in my area. I then reached out today (Monday July 11) at 5pm after receiving a message this morning at 8:34am that my outage had been "restored" in my area and that I could cancel the Thursday appointment. I came home to check before actually believing Spectrum, thankfully, because my apartment was the only apartment that the oh so busy technicians neglected to fix. I then called Spectrum for the 7th time literally...and was told by a representative that going to a store near me would fix the internet issue. I came home to find out that the replacement didn't fix the issue (wasted my gas and time) to then be told (by a supervisor) how much they "understand" my frustrations and "would love to help" only for nothing to get done aside from me being told yet again that Thursday is the closest they have for technician availability even though they literally just sent technicians back out to my area this morning to fix everyone else's internet aside from mine. They are quick to take money from you and try to get you to get bigger package deals but HORRIBLE when it comes to actually giving customers solutions to problems the company would have to fix even after speaking with three representatives and two supervisors. Anytime you experience any kind of storm your internet more than likely will go out and you will go days without internet which will be okay with the "amazing" Spectrum service providers. read more

Beautiful design but horrible service. 14 people waiting and 2 people working the customer service counter at 5 pm on a weekday. It's the same old cable company with some lipstick on it. read more

This is about spectrum in general, it is the worst! When it rains and the service goes down they are experts at blowing smoke up your ass, but not getting your service back on! My service went down yesterday at 12:35 pm because of the little storm that we had and my service is still down!!!!!! Calling just frustrates you because no one can ever give you any valid answers as to why this continues to happen when it rains. Scott who is the supervisor that we spoke to last night was totally useless! Their talking points is always the same, "we are doing everything that we can to get the service back up as soon we can"! Well dammit when??? It is 8:30am the next day and I couldn't even see the morning news! Poor performance my your maintenance team!! Do better! Damn it man!!!! Get my effin service back on!! read more

By far the worst company EVER!!! They are thief's!! They gave us what was suppose to be a discount to start an account with them but every single month the bill kept going up, when you call to get help you get awful customer service and all they want to do is sell extra stuff to you and when you don't take those offers they don't want to help and just rush you off the phone and GET THIS- when you stop your account you're suppose to return the cable box and supposedly if you do you don't get charged for it. THAT'S NOT TRUE!! When we ended ours they told us where to return the items and we returned them, they were in absolute perfect condition, literally like new then 2 months later we start getting bill after bill and phone call after phone call charging us $80.00 for a device that we DID return in PERFECT condition. After sending in receipt proof they keep saying they'd take care of it and we wouldn't be charged but nope they turned it into collections and it's now on our credit history for something we took care of already. We always always paid on time, most of the time a week earlier than it was due. This is a crap company that's thief's. I will NEVER use them again and will be reporting to the BBB as well as telling everybody I know. Thanks for treating great customers like crap!! SEE PICTURE OF PROOF OF RETURN. read more

Spectrum - Television Service Providers Near Me - Charlotte, North Carolina

The absolute Spirit Airlines of TELECOM. From leadership team with members like Jill Girard who hops on a complaint 3 months late and then passes it to a lower employee when all the asshole and cockiness doesn't work. She literally allowed my account to be suspended after ignoring and being unresponsive to constant complaints about a defective phone. Then attempted to use retaliatory tactics to force me to pay a bogus bill. So you know what I did filed another complaint and changed service providers. Absolutely do not use Spectrum for wireless service customer service is not properly trained at all. They will force you into due dates to charge late fees and not respond to service issues from hardware to software. I was forced to pay $180 for a defective phone and then waited 4 months and used my own apple care to replace their defective device. Management does not care they just want money and don't mind trumping your bill to get it. read more