I'm in Texas, but I spoke with Tracy in North Carolina. I want to begin this review by saying I was seething through my teeth getting through Spectrum's automated messaging. It infuriated me. Upon answering my call, Tracy was not only in a positive mood, but she was a ray of sunshine- asking why I wanted to leave Spectrum, and if there was anything they could do. I told her I was upset I only received one email reminding my promotional rate would soon expire (though I received almost a dozen emails when I signed up). She understood, and looked through the promotions to see what else Spectrum could offer me. I was apprehensive she would find another plan, and I had already decided I was going to move to Verizon. Tracy's genuine interest in my situation and eagerness to find a plan right for me made me STAY WITH SPECTRUM. Tracy deserves a raise. She's an incredible saleswoman, and completely flipped my day around. I signed up for another YEAR WITH SPECTRUM. Thank you, Tracy, for being a light in a world of darkness. Truly a remarkable personality. read more

Horrific service, we are forced to have this wifi provider at solstice at june lake apartments. It never works and is down two to three times a month. Alot of the residents are fed up and would like to switch to xfinity. Spectrum has failed and is the worst provider. read more

Spectrum - Television Service Providers Near Me - Charlotte, North Carolina

Worst company in the entire country. I had them for years and service and value continually declined. Rude, dismissive, condescending phone personnel - IF you can ever get anyone on the line! They extort and steal from you when you cancel. They had you over to c collection agency for trumped up charges you don't even owe - and never even contact you. I will never have ANY of their services in my home again - even if I have to pay a competitor more money!!! I like AT&T much better! read more

Just want to warn people about Spectrum. IF you decide to stop using their services mid-billing cycle, they will still charge you the full amount. My spectrum bill had gotten to almost $200 a month so I found other services that are way cheaper. I ended up paying over $31 a day for 6 days of service. BrightSpeed is way cheaper, and ROKU has a 1 time charge and you get plenty of TV options. Mint has cheap decent cell service available. Not sure about everyone else but but less than $80 I am getting the same service. Given the cost of food I can use the extra $120 to cover groceries. read more

I would give them a 0 if I could. I was a loyal never late with a payment customer for over 20 years. I asked for the best pricing I could get since I'm over 55. They were charging me $95 for WIFI and $45 for mobile. I asked if they could lower that because my offer expired from paying $60 for WIFI and $30 for mobile. They told me they couldn't do anything for me. I said your competition is offering lower prices, but they didn't seem to care. This is how they treat customers. I was finished. I immediately went to their competition and signed up for mobile. When I took back their WIFI equipment to the store I was told they don't prorate bills. I just paid $95 on 6/26 and now they are going to make me pay a full month more even though I will have only used them a week. That's robbery and greed at its finest. These people have lost all touch with the common folks, and they laugh in our faces and just continue to raise rates. I would NEVER go back to Spectrum ! read more

If you're thinking about switching to spectrum. DONT DO IT!! The worst internet ever. If I had known internet could get this bad, cell phone service could get this bad, I would have thought twice before I switched from my flawless att service. Now I'm stuck with spectrum for 121 days until I can switch back. Believe me, when I tell you that my calendar is marked. I don't even care about the money I'm saving. Somethings are worth paying more for. There are three students in my house and we have to have reliable internet. Period. 3 years with att, no problems that I can recall. 100 days with spectrum more problems than I can count, beginning with the bait and switch move they pulled on the deal that prompted me to switch providers in the first place. Sitting quietly through my first outage in years currently. I'll have to get up early tomorrow so I can finish submitting my school work. Good thing it wasn't due tonight. If I could give negative stars, I absolutely would. If I could take it back I would. Nothing but regrets. Trust me, Your current provider is better! read more

This top rating is regarding Aaron, one of the finest customer service people on the phones. Thank you Aaron for all your help. Adrienne L read more

The lady greeting people with the poor attitude was unnecessary. There is a line of people waiting in line and shes doing nothing but annoying guests. read more

On March 19th I went to Spectrum at 2222 South Blvd and was fortunate enough to have Kevin Lockwood take care of me.Eventhough I was downgrading my service he was polite knowledgeable and an all around affable person.He answered all my questions and I left as a very happy customer.Kevin should be leading a seminar on outstanding customer service.Give this man a raise!!! read more

My Wife and I visited this location on South Blvd this Sunday - 4 February 2023 in the afternoon. This was not the closest location for us - because we are temporarily staying in the SouthPark Area; - I'll spare you the details about my visit the previous week to the SouthPark location. - Special "Shout Out" and thanks to Spectrum Sales Specialist - Mr. Jalen Barber who took time out to speak to me like a gentleman and carefully, calmly and politely answered all my questions about our new service. Jalen was knowledgeable, pleasant and gracious. Thank you Jalen for being so polite to my wife Andrea. I will be personally reaching out to Jalen in the next few weeks as we will be moving into our new apartment that has Spectrum service. Jalen assured me that he would personally ensure that I get all the necessary services and equipment that I need to properly and efficiently operate my Telemedicine business from our home. Thank you so much! read more

1 star is not low enough. Please, please, please do not get locked into their "phone lease" service. I was told three different stories by three different people. You are not leasing anything on day 15 you own their $200 phone and you will end up paying $200 for it. Please use Verizon prepaid for $25 month with your own phone or Mint Mobile for $15/mos. Also, if they tell you they are going to raise your internet fees tell them you want to cancel your service. They will then send you to the cancellation dept. where they will give you their lowest rate. Learn to play the games with them that they play with their customers. read more

I had a pretty good experience at this Spectrum store & Andre'a helped me and she was lovely to talk with, clearly knowledgeable about what she was doing. Do not come here without A RESERVATION! I've seen it get extremely packed with people, so go to their website for this location and schedule a time. It was super easy to do and had times available same day. For parking, there is limited street parking available - so if driving i suggest parking in the Parking Garage behind Publix or walking over from Atherton Mill parking deck. read more

This store in Southend gives you an opportunity to take care of Spectrum Service needs. The store is setup so you walk in and meet a greeter that puts you on a wait list. There are plenty of chairs and couches to hang out in while you wait. Lots of tvs playing various cable channels and Spectrum adds on repeat in the background. Just stopped here to help a friend pick up a new cable modem. It's nice to have a physical storefront to be able to pick up equipment and not have to have a cable guy come out and install it. It looks like you can also pay your bills here at the easy pay station. The folks are nice enough, I'm sure they probably have their share of hostile customers come through here. read more

Spectrum - Charging station - Television Service Providers Near Me - Charlotte, North Carolina

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I attempted to purchase an internet,TV and mobile bundle from Spectrum. The CSR's I spoke with misled me about the service at my location and we ended up canceling part of my order after I purchased a new phone and switched my service to them. Do not trust what they tell you. Get a service tech on site for an evaluation before you put any effort or money into their sevices. read more

Worst business ever, I would not recommend to anyone at all. Their customer service is terrible, they are just terrible all around. They are either unresponsive or they just plain out lie and that's talking to supervisors. They are a complete rip off. We pay over $300 a month and they still can't get our cable service back on or Internet or phone. It has been out 27 days of the month and there's only 30 days in a month and they do nothing about it. I would not recommend this service to anybody. It is the worst service ever!!! They tell you what they think you want to hear and it's nothing but lies. read more

1 star because I am forced too! I'm currently waiting to simply drop off an old DVR. I've been waiting 10 minutes. I'm disabled, there is no place to sit (2 benches & 3 chairs are already occupied with waiting customers!). I am appalled that there are only 3 people working and 21 customers in the store! At least they should have wifi while you wait... Ugh! read more

Spectrum - Television Service Providers Near Me - Charlotte, North Carolina

Contrary to their advertising touting their reliability these people are NOT reliable. Perhaps the kindest description would be to label them inept. It took ten days countless phone calls and 3 service visits to accomplish a simple phone change. TV service? see the attached photo that is on my screen instead of the program I was watching read more

Spectrum - Television Service Providers Near Me - Charlotte, North Carolina

I think if you have to use Spectrum you always will have a love/hate relationship with them as there are not many choices. We have been with Time Warner, now Spectrum for a long time. One of our boxes stopped working and I took it into this location after work last week. This location is much brighter than the old Time Warner location that I was going to. There is a greeter right at the front who will put your name down. At TWC, you would take a number and wait for your number to flash on the screen. Here, you just leave your name and wait for one of the representatives to actually yell your name. I now realize from one of the reviews that there is a list of names, however, on the side that I was seated and waiting, (it was very busy), you could not see the screen, nor is there a large screen flashing who is next like at TWC. So you have to be paying attention to hear your name, otherwise you will miss it. Also, some of the representatives are not loud or clear when calling a name. Just don't think the new way of doing things is a good idea. After about a 30 minute wait, I was finally called up. I exchanged my boxes quickly and went home. We tried to hook the new box up ourselves, but were not successful. We then called Spectrum and the representative tried to reset the box a couple of times. Unfortunately she was also unable to get it working and we had to wait a couple of days for someone to come out for an appointment. All was fixed at the appointment, but it through the time spent and getting the box to work was a hassle. The guys that came out though were very nice and offered us suggestions for the future noticing we had several old boxes from TWC and it we should upgrade soon to get faster and better service. Also gave us hints on ways to lower our bill. Overall, it's just one of the companies we have decided to have to deal with since we have cable and internet through them. They could have better ways of handling things in store and of course better pricing, but it is what it is. read more

After recently cancelling my account with Spectrum, I had to return my cable and home security boxes, as I had home security with them as well. Upon arrival on a Thursday around 9:30am I was greeted with a friendly smile and pointed to the next available representative. Lucky for me there was no line. Once the associate pulled up my account he scanned my products and proceeded to indicate that I was all set. The location is very clear and spacious with several representatives there to assist. Everyone was very nice and I was out the door with a smile. Which that is sometimes hard to say when it comes to dealing with television companies/customer service. Thank you Spectrum for your outstanding service. read more

Of all the times to do maintenance it's gotta be right when I'm trying to pass out to a show and relax, like y'all have had all day to do it even early like 5am but nooooooo you wait till now read more

Still unable to have an operational TV without going in a closet to turn on the cable box. As a stroke survivor, I refuse to crawl in the closet for a functional TV. If you sign up with this sorry system, you will be disappointed. You've been warned. read more

Went to Spectrum store on South Blvd today, to return two cable boxes. The store was not very busy but it took about an hour before we were called it to the counter. Most of the employees were walking around socializing not helping customers. Finally get to the counter and the service rep is unable to accept one of the two boxes, after a good deal of time he calls over the manager who is no help . They start to chat and socialize while stareing into the monitor . I ask what the problem is. They state I will have to take one box to UPS and leave one here at the store. I say no, the boxes are the same and we acquired them at the same time. I say, I will leave both here and they can sort it out. they say no, they won't be responsible. I say you will because I took a photo of you and the boxes together. About 20 sec later the manager says , ok it's done . Why did we have go through all of that? If I had not taken that photo we would still be there. Horrible customer service. will never go back. read more

Bobby from customer service is very bad, not willing to do anything to help customer at all, impatient and rude and did not want to answer any questions. She should be fired. read more

My service has been bad for months. It has gotten worse and worse. It finally got so bad that I had them check my signal. They said it was fine. After another week or so, it continued to get worse. I started having internet signal about 50% of the time with 10 to 20 minutes with it and then 10-20 without. I called again and they said I had a good signal. They then tested the router and said it was going in and out. They said a technician would have to check for the problem. I needed immediate service due to months of problems. I needed internet asap for my work because my office is at my house. They said they would send me the date and would expedite it since it is for my business. I asked if there was any chance they could send someone that same day. They said no, but should be able to the next day. When I received notice of when someone would come, it was two days later. I assumed there was nothing I could do to get someone sooner. Service date came two days later and nobody showed up. I received a text saying my service had been pushed back another day. I called and complained, telling them this was not fair, and I would cancel my service if someone didn't show up on the scheduled day. The lady said that was probably not going to happen and if I wanted to cancel, I could feel free to do so. I won't be at my home/office for the newly scheduled time. Therefore, I am researching other companies to purchase my Internet services. From what I've found so far, it looks like I can get faster service for less money through Windstream. Spectrum does not care about regular paying customers. They seem to have a monopoly on wired high-speed Internet. I hope Windstream can provide service for me and is better than spectrum has been. read more

In comparison to Fios, I'm not liking this service so far. Yuck. The wait was long in the store. There were more customers than clerks. And... I've not been able to use my WiFi at night for the last three nights resting everything again and again. I'm home alone with two babies under age 2. So it's not my devices that are being too demanding. I just don't think spectrum is all that great. I'll come back and change this review if I get enough customer service support to figure out what's not working and it gets fixed. But for right now - yuck. read more

I have been a Spectrum customer for several years. For the last year or so, I have been experiencing buffering issues. Every time that I called customer service, they would shoot signals or do what they thought was helpful to resolving the problem. This week, I kept experiencing internet interruption. I called customer service for technical support as in the past, on Sunday, June 18th. This representative took the time to check to see how old my equipment was. She stated that they stopped giving this equipment out for over a year. She quickly stated that she would send out the newer equipment at no cost to me. I received the new equipment today. My service appears to be working better. Please, Spectrum, retrain your employees to check that first , if they are long-standing customers. read more

Customer service was ok when I arrive. 2 people working the counter but there's 3 additional hovering over a computer in the back area.. It's not like they didn't see the number of people waiting to be service. That's the main reason why I really hate coming to locations like these. It seem like they have enough staffs but if you have 5 employees and only 2 working. What's the point of staffing people. I may just mail in my equipments next time. Just because I don't want to come back. read more

Spectrum is by far the absolute worst internet service provider I think I've ever had to deal with. They go down all the time. The reliability is awful. If you see there ads on TV they indicate that they have the best reliability and that is a bold face lie. read more

Beware of these people a man came to my house to offer the internet service I told him that I was going to talk to my husband about i. and he asked for my name and phone number the next day they sent the internet equipment, this man named Amir had me created an account with just that information and now to cancel something I didn't ask for they want me to pay $125. read more

A customer attempts to charge his phone with a charger connected to one of the show phones. Six employees come out of the back to respond to the alarm. At the same time there are over 20 customers waiting for a representative and the six employees that responded to the alarm disappear without acknowledging anyone in the store. read more

Very poor service. I have closed the service and returned modem but they still continued my bill. Calling them multiple times they agreed their mistake but apologies as they cant refund money. they have refund limitation for 10 USD. Disgusting. They are looting customers... Unfortunately I don't have option to give 0 rating. read more

If I could give this monopoly a negative review I would...it's trash..wifi to the smart...guess what...trash.. I have to reconnect my tv and smart devices every day...called the Hotline and they reviewed me to a third party...just run your shit off Google fiber and or your smart phone cause spectrum give zero cares about your problems. read more

I've had good luck with Spectrum on the phone and for set-up, but this location is a hellhole of inefficiency and misery

I wish I could give the company -10 stars. I have NEVER BEEN treated so disrespectfully by a "customer service" person. I wil NEVER use them again or recommend them. read more

Felt compelled to leave a review as this was the quickest and easiest Spectrum interaction I've ever had. I made an appointment online to return equipment I've been using. Overall, I was in and out with 5 minutes. Pro tip: make an appointment online to jump to the front of the line when you arrive. read more

I live in area that should not receive spotty service from this major internet company yet EVERY DAY I am having a problem with my internet and I work from home. If it's not buffering 2500 times a day it goes completely out or just freezes and when I talk to a tech they just have me to do the same things I have already done and say the equipment is fine. I KNOW MY EQUIPMENT IS FINE... IT'S THE SIGNAL YOU'RE SENDING TO MY NEIGHBORHOOD THAT DOESN'T WORK. Once fiber is in our here which they are working on now, I will be switching! read more

Spectrum is a piece of s***. I have got nothing good to say about them. It is taking them 9 months (and waiting) to bury my line and twice my line has gotten cut due to construction in the community. If there was a Google Fiber in the area, I would switch over in a heartbeat. Spectrum is not worth it. If you have other options in your area, use them instead of Spectrum. read more

Stopped to get an additional cable box and new remote. Ty was the woman that waited on us and did an excellent job! Polite, professional and very helpful! I have a feeling she is way underpaid! Thank you Ty!! read more

I was told by a Spectrum's sale rep that the TV Life Style stream would work on a Smart TV and any TV that had fire stick or another device. However I was not able to download the app on my smart tv or with other devices such as a fire stick. When I called for technical support I was told by their tech that the Life Style streaming would not work on a smart tv but only with Roku. The sale rep that convinced me to purchase the service never said anything about it working only on Roku. I was charged for the service even though it never worked. I recently checked the better business bureau and found out that Spectrum has a F rating. read more

Beautiful design but horrible service. 14 people waiting and 2 people working the customer service counter at 5 pm on a weekday. It's the same old cable company with some lipstick on it. read more