Cancel

    Open app

    Search

    Updated 2 weeks ago

    Services - Spectrum

    Internet service providers

    Television service providers

    Spectrum Photos

    You might also consider

    Recommended Reviews - Spectrum

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Charging station
    John H.

    This store in Southend gives you an opportunity to take care of Spectrum Service needs. The store is setup so you walk in and meet a greeter that puts you on a wait list. There are plenty of chairs and couches to hang out in while you wait. Lots of tvs playing various cable channels and Spectrum adds on repeat in the background. Just stopped here to help a friend pick up a new cable modem. It's nice to have a physical storefront to be able to pick up equipment and not have to have a cable guy come out and install it. It looks like you can also pay your bills here at the easy pay station. The folks are nice enough, I'm sure they probably have their share of hostile customers come through here.

    Tharilyn B.

    1 star because I am forced too! I'm currently waiting to simply drop off an old DVR. I've been waiting 10 minutes. I'm disabled, there is no place to sit (2 benches & 3 chairs are already occupied with waiting customers!). I am appalled that there are only 3 people working and 21 customers in the store! At least they should have wifi while you wait... Ugh!

    See all

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of K E.
    0
    20
    1

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jenny D.
    104
    42
    14

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Worst service EVER ! To return the equipment I had to wait for 1 hour in line . You would think in 2020 they would have a better system .

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Twelve people inline and two employees standing around. One of the many reasons we dropped Spectrum and went back to AT&T.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Liz K.
    0
    26
    14

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J B.
    3
    9
    0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Amy M.
    35
    6
    2

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Router went bad in less than thirty days! Cheap equipment apparently. Wishing I never left att fiber.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Eric S.
    108
    6
    1

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of S A.
    0
    4
    2

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of D W.
    0
    1
    0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 2 of 2

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    On March 19th I went to Spectrum at 2222 South Blvd and was fortunate enough to have Kevin Lockwood take care of me.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Television Service Providers 199 times last month within 25 miles of this business.

    Verify this business

    Spectrum - While in the middle of watching the Pro Bowl. Spectrum is nor dependable.

    Spectrum

    (274 reviews)

    Uptown

    I recently moved to a new apartment which already had Spectrum service. I contacted Spectrum on…read moreSunday February 2, 2020 to cancel my existing account since there was no reason to transfer it to my new location. During the conversation, one of your agents informed me that I would continue to be charged through the remaining billing cycle even though my billing cycle had just started three days prior on January 31, 2020. Of course, I was not happy when I was told this and questioned the agent's statement. She told me "that is our policy" as she read from a script, insisting there was no alternative. I suggested a logical solution to the matter and that was to pro-rate the bill, after all, I did use the service for three days. However, she reiterated I would be billed for the entire billing cycle as she read from the same script, word for word. I knew further conversation would fall on deaf ears, so I asked for a supervisor, to which she replied "yes, you may speak to a supervisor but he will tell you the same thing". After 10 minutes on hold, a supervisor named John answered the phone. He had been briefed by the agent as to why I asked to speak with him. To my continued disappointment, he read from the same script as the agent and didn't waver as he read, "that is our policy" again and again as I tried to interject some semblance of rationalism. Needless to say, I was more perturbed at this point and asked to speak to a manager. I was informed the manager was not on duty at the time and that "he will tell you the same thing", but I persisted and the same reply was repeated another three times before I insisted the manager call me back when he/she was on duty. Needless to say, I never received a call from any Spectrum representative. I then sent an email to their Customer Service department only to be told the exact same thing. This is no way to treat your customers. I had been happy with the service and would have eventually gone back to Spectrum, but after this experience, I will be looking elsewhere for service in the future. Ironically, at the end of the call the agent said 'we appreciate your business', and I said, 'No, I don't think you do appreciate my business'! Your unfair policy of not pro-rating your bills is appalling! I've read some of the reviews about Spectrum and there are many others that express the same views on this policy as I do. I could understand if the new policy was meant for new customers, but it was not in effect when I started my service, so I should have been grandfathered in the original TOS, and not to have new changing terms imposed on me in the middle of my service. Is this how your company treats their customers? They are extra friendly when they know you are going to sign up for service, and they are very pleasant when you have to call for technical service, too, so I expected the same customer-first service I was used to when I called to cancel my service, but instead I felt like I no longer mattered now that I would no longer be a customer. I am not asking for anything other than a fair and equitable agreement. I am more than willing to pay for the service I used and will agree to a pro-rated bill.

    I rarely leave reviews, but my experience with Spectrum (Charter Communications) has been so…read moreconsistently poor that it needs to be called out. In less than 90 days of service, I've experienced at least a dozen outages--many of them happening overnight between midnight and 4-5 a.m. with zero warning or communication. The service simply drops, as if reliability isn't even a priority. For anyone who depends on a stable connection for work, this isn't just frustrating--it's costly and unacceptable. What makes this worse is the complete lack of transparency and accountability. There's no proactive notification, no real explanation, and no sense that the customer's time or livelihood matters. It feels like Spectrum assumes customers won't notice or won't care--which is an incredibly poor way to operate a service people rely on daily. Paying for a service that repeatedly fails without warning isn't just disappointing--it's a breach of basic expectations. If you need dependable internet for anything important, I would strongly advise looking elsewhere. This has been one of the most unreliable and frustrating service experiences I have ever had, and their complete LACK OF ACCOUNTABILITY has now become a legal matter, so GAME ON! ::

    Charlotte Wi-Fi

    Charlotte Wi-Fi

    (2 reviews)

    Uptown

    Charlotte Wi-Fi is pretty good since you can have internet service within minutes of moving in…read morewithout going through all the hassles of calling up people and waiting for some guy to come and install something. You just connect to the wifi signal that is already in your building, enter in your credit card info on their webpage, then you're good to go. Their customer service isn't bad either. Around the time of the DNC, the internet was on the fritz due to the apparent need to 'protect freedom' or something like that. They did get right on the problem and tried to get things working. Their speeds can be pretty slow at random times (maybe a lot of people using the same router?), but pretty good at other times. I just read that they can install an ethernet connection in your place and you can have your own router, which would probobaly help a lot. I made a bit of a mistake when I was moving out because I didn't realize that you need to give a 30 day notice to cancel. I assumed it was the same as signing up, quick and easy. I also figured they'd prorate your final month or something... I was wrong, but the crappy thing was that I had to send four inquiries to them to finally figure out the details. I was always pretty flexible and easy going with them about their mistakes, wished they could've saved me the $26.50 from my last month that I really needed for food on my move-out.

    Charlotte wifi is convenient because you can get it as soon as you move in. BUT the connection is…read morelike dial up. It's insanely slow. I get about 0.3 Mbps, and I have my own router hooked up in here! Upgrade the freaking speed Charlotte WiFi! This is unreal. I am going to have to cancel and go with someone else if they dont

    Spectrum - televisionserviceproviders - Updated May 2026

    Loading...
    Loading...
    Loading...