signed up online for home internet. first box they sent did not work and could not be fixed over the phone. had to drive 30 miles to return. they sent another and t-mobile was to switch the account. they discontinued my service because they screwed up my autopay. called me on 7/5/24 and I had to pay $100 to ininstate. today they debited $185 from my checking account - no bill due. so I called customer service. after over an hour and lots of yelling, they admitted they were charging me for 2 lines. the earlier payment should have been $50. so they refunded $100 but I have to wait on the rest. so as of now, I've had to make 5+ phone calls and spend 3+ hours on a service they advertise as taking 15 minutes to set up. the worst part is, the agent kept telling me "no worries" when it was a big damn worry. then she told me what "they can do for me". they aren't doing anything for me -all the errors were they're fault! if I had any other internet service in my area, I'd tell them what I can do for them! do not sign up for t-mobile home internet if you have any other options. read more