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    Ask the Community - DIRECTV

    Review Highlights - DIRECTV

    I have the protection plan and it is definitely worth it.

    Mentioned in 2 reviews

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    People searched for Television Service Providers 217 times last month within 25 miles of this business.

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    Timewarner

    Timewarner

    (2 reviews)

    Can't I give them 0 stars?…read more I don't even want to begin to write all my issues with them but it was the last straw when I spoke to the regional supervisor (after 20 minutes of trying to be transferred to one) to receive yet again poor customer service. How can you be a supervisor and have an attitude with your customers? I'm looking for new internet/cancel service providers!! Anyone have any suggestions? Twc should seriously be put on the spot, maybe this should go to the news about how awful they are! I don't know how they still get customers. Excuse my unprofessionalism but after being on the phone for over 90 minutes this is all I have to say SCREW YOU AND I HATE YOU TWC!!!!!!! Seriously I hate you.

    First, let me say I wish you could leave 0 stars. Its crime and misleading to even give Time…read moreWarner 1 star! I don't even see how Time Warner is even in business! The worst part is that TWC is the only ISP in my area!! FML! I will sing praises to the gods when Google Fiber runs TWC out of town! This is officially the crappiest ISP I've EVER had in my entire life! The sad part is that its not even the technicians fault. They can't fix a poorly deployed infrastructure! The speeds are so inconsistent and the signal is ridiculously unreliable. Please.. If you have a choice please Do Not Select TWC. Let me tell you how desperate I am. I pay $50 a month for 20mb down and 2 up(are you kidding me! 2 up??). I'm willing to pay my cellar provider nearly $150 a month for a freaking wireless Hotspot! #thisisacrime #Googlehelpme #Iwanttopunchsomething

    Spectrum - While in the middle of watching the Pro Bowl. Spectrum is nor dependable.

    Spectrum

    (273 reviews)

    Uptown

    I recently moved to a new apartment which already had Spectrum service. I contacted Spectrum on…read moreSunday February 2, 2020 to cancel my existing account since there was no reason to transfer it to my new location. During the conversation, one of your agents informed me that I would continue to be charged through the remaining billing cycle even though my billing cycle had just started three days prior on January 31, 2020. Of course, I was not happy when I was told this and questioned the agent's statement. She told me "that is our policy" as she read from a script, insisting there was no alternative. I suggested a logical solution to the matter and that was to pro-rate the bill, after all, I did use the service for three days. However, she reiterated I would be billed for the entire billing cycle as she read from the same script, word for word. I knew further conversation would fall on deaf ears, so I asked for a supervisor, to which she replied "yes, you may speak to a supervisor but he will tell you the same thing". After 10 minutes on hold, a supervisor named John answered the phone. He had been briefed by the agent as to why I asked to speak with him. To my continued disappointment, he read from the same script as the agent and didn't waver as he read, "that is our policy" again and again as I tried to interject some semblance of rationalism. Needless to say, I was more perturbed at this point and asked to speak to a manager. I was informed the manager was not on duty at the time and that "he will tell you the same thing", but I persisted and the same reply was repeated another three times before I insisted the manager call me back when he/she was on duty. Needless to say, I never received a call from any Spectrum representative. I then sent an email to their Customer Service department only to be told the exact same thing. This is no way to treat your customers. I had been happy with the service and would have eventually gone back to Spectrum, but after this experience, I will be looking elsewhere for service in the future. Ironically, at the end of the call the agent said 'we appreciate your business', and I said, 'No, I don't think you do appreciate my business'! Your unfair policy of not pro-rating your bills is appalling! I've read some of the reviews about Spectrum and there are many others that express the same views on this policy as I do. I could understand if the new policy was meant for new customers, but it was not in effect when I started my service, so I should have been grandfathered in the original TOS, and not to have new changing terms imposed on me in the middle of my service. Is this how your company treats their customers? They are extra friendly when they know you are going to sign up for service, and they are very pleasant when you have to call for technical service, too, so I expected the same customer-first service I was used to when I called to cancel my service, but instead I felt like I no longer mattered now that I would no longer be a customer. I am not asking for anything other than a fair and equitable agreement. I am more than willing to pay for the service I used and will agree to a pro-rated bill.

    I rarely leave reviews, but my experience with Spectrum (Charter Communications) has been so…read moreconsistently poor that it needs to be called out. In less than 90 days of service, I've experienced at least a dozen outages--many of them happening overnight between midnight and 4-5 a.m. with zero warning or communication. The service simply drops, as if reliability isn't even a priority. For anyone who depends on a stable connection for work, this isn't just frustrating--it's costly and unacceptable. What makes this worse is the complete lack of transparency and accountability. There's no proactive notification, no real explanation, and no sense that the customer's time or livelihood matters. It feels like Spectrum assumes customers won't notice or won't care--which is an incredibly poor way to operate a service people rely on daily. Paying for a service that repeatedly fails without warning isn't just disappointing--it's a breach of basic expectations. If you need dependable internet for anything important, I would strongly advise looking elsewhere. This has been one of the most unreliable and frustrating service experiences I have ever had, and their complete LACK OF ACCOUNTABILITY has now become a legal matter, so GAME ON! ::

    DIRECTV - televisionserviceproviders - Updated May 2026

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