Rude Sketchy…read more Upselling Don't waste your time or money Drive past this place and go to the next Verizon store where you can actually get help. The customer service was so incredibly poor, I had to escalate my complaint to the corporate level. At every store level it was pure failure in an attempt at resolution. From sales people To manager To district manager Again, please heed this warning and do not choose to waste your time and energy and hard earned money here.

I received zero help over the phone so I decided to go into the store and left even more frustratedread more

Highly recommend Perfect Screen in South End. Great customer service & fast repair. Explained…read moreall our options clearly to fix a damaged IPhone.

Credit where it's due - this spot was a lifesaver. I broke the glass over one of my phone cameras…read moreand they were able to fix it right away. Didn't feel judged, and they were honest with me about the situation (small scratch on camera itself, cost, recommendation, etc). The primary drawback to this place was parking. I got lucky with a spot, but it's south end, so you take your chances. I went to another spot first, which ended up needing phone insurance to be worthwhile, which I didn't have. This spot was about 1/3 the price that I was quoted. The fix was something I didn't want to delay and while I hope not to need them again, I'd absolutely come back if in a pickle and recommend to others.

Went to get my phone fixed on Wednesday. I should've paid $150 + whatever tax but ended up paying…read more$180 for my 15pro max. They threw in a free screen protector due to me finding them on social media to I guess lessen the blow from the rip-off. This morning I woke up to a crack in my phone screen, thought it was the screen protector itself but no it was my actual screen. Social media manager isn't trying to fix my phone under warranty because they are claiming physical damage and are only willing to give me 25% off after i just paid damn near $200 for basically a different model.

I asked quote with explaining what i need and what the model the sent me something like automatic…read moreanswer with number and ask pictures of device. To replace a fan on asus zenbook 14 s you dont need to have a picture you can just say yes no and how much if yes

I received a very quick & affordable quote from the Cellular Doctor to repair the broken screen on…read moremy iPhone. I was happy to see that they were open on Saturday when other shops weren't, especially with an impending ice storm approaching. I really needed my phone repaired ASAP. Sure enough, I was greeted with excellent customer service from the moment I walked through the door. Freddie assisted me with my phone. He was very knowledgeable & said that he would be right back in about 5 minutes. I couldn't believe that in roughly about that time, I was paying for my repaired iPhone. Initially I couldn't remember my password to get back into my iCloud account. He offered options to help restore it. Thankfully, I remembered once I got home. I was able to use my phone again & charge it up just in case I lost power during the ice storm. I'm so grateful to Freddie for walking me through the process effortlessly. I'll be returning (hopefully no time soon) if I need help in the future. He saved me from having to purchase another phone, which I wasn't ready to do yet. I'll definitely recommend this location to others who have problems with their devices.

Highly recommend. He fixed my phone quickly and was very helpful. I went somewhere else before…read moregoing here and the other place thought my iPhone was a Samsung. I then went to the Cellular Doctor and he got the two items on my phone fixed quickly. Go here if you want good service.

I transferred my phone from Verizon to T-Mobil because I am moving to Europe and T-Mobile has…read moreunlimited data there. Stacy at the Meyers Park (Charlotte) store handled my new phone purchase and the porting of my old phone to my new phone with thorough professionalism. I am over the moon with delight with my new 5G Android Galaxy phone which in my case was free with the plan. I could not recommend these people more highly. ET Trigg

From the owner: Visit the T-Mobile store in Charlotte and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1842 Galleria Blvd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Noah Braun and Victra totally toasted us by setting up 2 side by side accounts and secretly billed…read moreus mispresented amounts. Just about everything told to us was incorrect. We are going to file a complaint with the NC attorney generals office.

My husband and I stopped by on Thursday evening at 6:15 ready to purchase new phones and they were…read moreCLOSED! We won't come back to this location because the staff is unprofessional.

I think I'm off to a great start with T-Mobile especially after speaking to the intelligent…read more customer representative Dominique, he sounds like a vet at his job , One thing I like about him the most was that he answered every single question with details, no hesitation and no assist from manger he knows his job, also Very well spoken, professional and very informative. He was able to convince my wife to change services both cellular and Wi-Fi and she's very adamant with her decisions ! totally a wow moment for us both . So we did a Wi-Fi trail and while returning the product My only poor encounter was today 20 min before closing i called to notify store that I'm on my way , however a new young lady answered the phone , I asked for Dominque or the manager because they exchanged the notes in regards of my services needed ; she said that Dom's shift is over then she muted the phone for a sec and then ask "what do I need to speak to the manger about?" Now.. that might be a small thing for some people but that's a big deal for me when I'm trying to take care of business and prefer to speak with manger I didn't ask for a translator , so I replied "you must be the new girl ".. I told her that I've spoke to the Manger already also Dominique once before and that I'll be arriving shortly .. she replied "oookay " so I proceeded to drive there and the store was 100% closed before 8pm . I understand that that could be policy but i also feel like if I was giving the chance to speak with Maneger I may have not driven for nothing during my availability had

The T-Mobile on Albemarle Road is great. The staff is very helpful. Jayden was able to help me…read morequickly and efficiently on issue I had with my phone. The space isClean and organized. And I was in and out within about 20 minutes.

Went in to upgrade one of the 4 devices on my account and to see about lowering my (in my opinion)…read moreoutrageously large monthly phone bill. Check in was fairly fast. I had one customer in front of my waiting, so my brother and I read up on the monthly plans available and the phones they had available. Once it was my turn, the rep Saleem came to assist. I explained the reason for my visit and he took a look at my account. He stated that I was already in the best plan for my needs based on my utilization. My brother pointed out that the unlimited route for me was less per month and calculated the bill for him. Saleem finally agreed that the unlimited route for the 4 devices was indeed most cost effective as my brother had pointed out. My brother and I selected an entry level smart phone for my mother and after explaining what was needed the sales rep agreed that was what he would recommend too. I had to pay an activation fee for the phone which I didn't like. He couldn't assist further and suggested calling customer service to see if they'd waive it. After we chose to pass on his attempt to sell us add ons such as a screen protector and overpriced phone case, he was less motivated. The associates were more interested in speaking to each other, even when they were dealing with customers. Once I got to the car, I had more questions about the new billed amount and such. In conclusion, I feel that I did walk out of there with a phone (immediate gratification) but going to the physical location wasn't above and beyond in any way. I ended up calling customer service when I got home to answer my questions and to inquire about activation fees. I could've made my changes online and purchased the phone online as well. Im Disappointed that I've been with this company for 10 plus years with 4 lines. Theres way too much competition out there to settle for average or less than service.

This is the worst service provider and liars Never again…read morewith them Every other month different amount higher and higher Service is poor