3 strikes & you're out in my book! 1st order: Shipped late. Quickly discovered that they do NOT make anybody available to resolve issues by phone -- you have to leave a number and wait/pray for a return call. At the time I had the specific e-mail of an associate I'd dealt with earlier, and he jumped in & helped immediately. It appears they've plugged that loophole now. 2nd order: Shipped open box product where new product was advertised/charged. Same old story: nobody available to speak with you. Either leave a # or e-mail. They ended up issuing a $50 refund, but this should not have happened. 3rd order: In a panic I ordered a $150 TOSLINK cable, but found out later the issue was elsewhere. Again: nobody available to assist with the return. In response to e-mail, they did approve the return, but charged a $15 "return label fee." Grrr. Hopefully I'll have my wits about me next time & remember to avoid these shady people who only half-heartedly provide customer assistance! read more

Update 12/2/25: Received a call from the manager apologizing for the mistake and they were going to send them out at the originally agreed on price. Should receive the tracking number soon. Appreciate the call back and am happy with the results! Purchased a pair of Sonos Ace headphones as a cyber Monday deal. Purchase went well then received an email hours later saying "briefly listed below the minimum price Sonos allows retailers to advertise." Everyone else is long sold out now. Will never shop here again and I would recommend contacting NCDA read more

Purchased a set of speakers on affirm from audio advice. After waiting two weeks, it still wasn't shipped so I called the company. They have an answering service and all they do is take messages. They don't handle any issues or anything and then they'll have an agent call you at a later date. When I finally got a call from the agent, he told me it was basically my fault because their website shows that they're sold out even though when I purchased it at shop.com It didn't say sold out. And he told me it was because it wasn't their website. All he did was offer me a refund or waiting longer. I told him I'd wait a little longer if he thinks they would get it in within a week or two and he said that they would. After waiting an additional 2 to 3 weeks I still didn't see it shipped, I then checked their website and it did not say sold out. I called the company who just took a voicemail and never called me back after five days. I called again and told them I want this expedited or refunded ASAP and they finally refunded it. After I've already started to pay interest on my purchase. This company did not call me when they did do the refund or tell me which they were gonna go with zero communication skills zero customer service skills. I will never purchase from this company ever again. read more

Audio Advice - My proof of purchase - Electronics Near Me - Pineville, North Carolina

Shawn provided great information and gave me multiple options that fit my space. I ultimately got 4 in-ceiling speakers installed in my family room and 4 in-ceiling speakers installed in my loft. The installers were prompt and neat and they did a super job. Once they finished the installation, they left my home clean and tidy. The speakers added depth to the sound of my systems. Additionally, my Dolby Atmos effects are breathtaking. Shawn followed up afterwards to see if I was satisfied. Great job to Shawn and the installers. Audio Advice should be proud of them. Highly Recommended! read more

What an utterly abysmal company. Their customer service is for all intents and purposes non-existent. I ordered a $2000 AVR from them... it shows in my account as ordered and charged to my account, but they use a comically siilly tracking service with SHOP as opposed to FedEx or UPS. Well SHOP tracking doesn't show any real tracking info at all, it only shows when something has been delivered. So my order is basically drifting in the wind somewhere. Now here's THE WORST PART: You can't actually call a human being at Audio Advice. Calling their customer service number lands you in an "answering service" who doesn't know the first thing about your order, but they assure that someone from Audio Advice will call you back...... I have now gone that route three times for this order and NOT A SOUL HAS CALLED BACK. Nowwwwwwwww, I find out that the receiver I ordered and was charged for WAS NEVER ACTUALLY IN STOCK. Like, are you kidding me??! New Edit from about 10 minutes ago: A gentleman called me, FINALLY. Apologized very genuinely. So one positive element amongst a dozen negatives. read more

I decided to buy a combo Music Server and Digital Streamer and Audio Advice had a great price on the unit I was interested in (I won't mention the product by name). It arrived to my home in California in two days' time, as promised. Unfortunately, the product did not live up to my expectations and I wanted to return it after just a few days. The folks at Audio Advice made the return authorization process easy! The customer service was excellent and while the sale didn't work out this time, I would try them again in the future! Good job, Audio Advice! read more

Audio Advice is a brick and mortar store with high end audio equipment which has become an oddity now. I enjoyed my visit which gave me an opportunity to listen to new gear as I plan for future purchases. Jesse was very helpful in setting up the speakers I wanted to hear without being pushy in any way. read more

What happened to customer service? I asked someone in chat if they had a speaker in stock that I could demo and instead of getting me an answer, they told me to contact the Charlotte store. I think when paying thousands of dollars for a product you need to be more proactive. read more

An all around terrible experience with this company. I have no idea why I did not see the writing on the wall when I had so much difficulty finding a gift card on the website, and then trying to get customer service on the phone to help guide me. Nobody is ever available, they'll take your number and you may get a call back 9 hours later. Then the process of buying the gift card was confusing and unclear, I never got a confirmation of where it was sent and my gift card recipient still has not received it. Oh, and I can't get anyone on the phone to find out what is going on. I am so embarrassed that this gift card has yet to show up that I'm about to eat the $500, buy another gift card from Music Direct or Crutchfield and fight with Audio Advice for a refund. I'd also be embarrassed if my gift card recipient ever had to engage with this company if he had a problem or question with his order. Some businesses should just run their brick and mortar locations and not overextend by going online. This is one. I will never buy from them again. read more

Great people, fast service and high quality products. I've bought all components of a home theatre and they made me want to charge at the door. I highly recommend if home theatre is your passion. read more

See all

RE: Online Order Experience. Klipsch The Fives Sorry, had to give you this a bad one. I can't believe you shipped a $799 speaker from NC to NY with only product's retail box. read more

Audio Advice - Electronics Near Me - Pineville, North Carolina

See all

Can't say enough good things about them. Robert is excellent and was great in communicating with me. No matter your budget you will be treated with respect and patience. My media room came out awesome! The installers were great. Such nice guys. I wish I remembered their names. They don't push super expensive pieces on you. You tell them your budget and they work with you and make suggestions. I highly recommend them. Update-Had an issue with no video on my projector. Made an appointment, they showed up on time and repaired it all under warranty. Honest & reliable! Thank you! read more

See all

Their online payment processing is really bad and they never replied to me over an issue I was having trying to buy something from them. Terrible customer service. read more

Anyone looking or thinking about looking for audio equipment look no further than Jeff at Audio Advice. Speaking with Jeff has shown me that there are individuals who take their craft seriously. He is extremely articulate, knowledgeable and willing to answer questions in great detail, which gives you a concise understanding moving forward. I usually don't do reviews but I honestly want others to experience Jeff and his vast knowledge of the audio world. Lastly next year we are building our lake home, and I can assure you I will be contacting Jeff to lead the layout of equipment for our dedicated home theater without fail. Call to Audio Advice ask for Jeff and purchase you will not be sorry! read more

This is a review for an online purchase. The website was clean, easy to deal with, and the staff were friendly to communicate with. There was a misunderstanding around the return fees that they ultimately worked out with me (and sales team was very responsive). In the age of online ordering it's easy to forget that when you return to businesses they can no longer sell it as new. But you should understand some purchases are subject to return shipping or restocking, and their shipping charges can be high from returns. Strongly recommend you talk with their sales team to understand more of the specifics before buying something that you even have a small chance of returning. Other than that I will be talking with them more for future purchases for my home theater setup. read more

Audio Advice has been great to work with on our media room. Great advice, worked within our budget and installation went smoothly. Robert led our project and Dave & Chris handled the install. Very happy with the whole process and our room! read more

I left 2 messages through the website requesting information. Weeks later, I left a voice mail and then on online chat asking for information and help since we are building a new home and wanted to incorporate their products. And still no response. Truly unfortunate. If I can't get a response when I'm trying to BUY their products, I can only imagine the customer service after buying them. read more

The people at Audio Advice have been great! Other service providers could learn a thing or two from these guys. They wore booties in my house and used drop clothes to protect my floors. Our new systems performance exceeds our expectations. Someone said that they are expensive, not true. If you want cheap stuff, go to Walmart. If you want the best, go to Audio Advice. Thanks Jim! read more

Chris is genius plus a real gentleman. He just did a wonderful job. I recommend you double his pay.

Okay, I'm not on a bottomless budget but I've been scraping my pennies together for a number of years to finally kit out my bonus room... and that day has finally come. John and his team worked patiently with my better half and me to customize a solution to fit our needs and our budget. Nothing was too much effort and their communication was excellent. Once all the bits and pieces had arrived, an installation date was scheduled and as if by magic my bare bonus room has been transformed into a media haven. Professional to a fault and so easy to work with. The only problem is that it took me so long to write this as I've not been able to crowbar myself out of the room. Highly, highly recommended. read more

I've relied on the professionals at Audio Advice for high-end A/V equipment and expert advice for over 15 years. They've never steered me wrong and they stand behind their products like no other company I've dealt with. From Ivan in sales to Nancy and Eric in tech support, its obvious that these folks are truly passionate about their craft - they're simply the best. If 6 stars were an option, they'd get it. read more

Audioadvice did an incredible job revamping my existing home theatre. From the start Chip and Co. Took the time with me to talk me About what was worth upgrading and what didn't make sense to. I am looking forward to them coming out again to setup my office. A big thank you to all of you involved read more

Audio Advice has been my go to provider for tvs, audio, and smart home for nearly a decade. They have the best selection of products in North Carolina and their customer care and service is second to none. I've developed a personal relationship with the team there and would highly recommend them. If you are even considering a home theater, there is no where like Audio Advice any where near here. The attention to detail and focus on great video and audio is terrific. read more

These folks turned my junk room into a music room without getting me in trouble with the wife. Thank you.

I've done business with Audio Advice for 30 years now, first in Raleigh and now here in Charlotte. Their team is the best I've seen in Audio, Video and Automation. In fact, I'd rate my experience with them as among the best in any industry. Leon Shaw and his team not only carry and sell the best gear in the industry but they live and breathe this stuff personally. Everyone working at Audio Advice is passionate about their own experience with audio, video and home automation. I've worked with different folks over the years. Mostly Leon and Ivan up in Raleigh. Mostly Dustin and Robert here in Charlotte. I recommend all of them highly. All are very honest and direct and can be relied upon to give the very best advice. When they discuss something as simple as a component or as complex as a whole house system, they bring their own experience into the equation and they approach each solution with a longer term approach in mind (rather than making a quick sale). This is why I've been and remain a lifelong customer and why I feel good referring my friends and family to them. read more

Bought a Rega Turntable there today and the staff was excellent in answering any questions I had and made the experience enjoyable and helped me plan for my future hi-fi buildout. Top audio outfitters in NC without a doubt. read more

Recommendations on products was spot on, and installation by David and Aleksei was the best we've ever experienced - they were professional, pleasant, clean and really helpful (gave easy instructions on how best to use our new equipment). We are extremely pleased. read more

We have had Audio Advice do three installations for us in the past and couldn't be more pleased with their service. Dustin has always planned the jobs carefully to our specifications. A huge help as each has been different in location. We have been so fortunate to have been able to have Jason complete each project for us. He does excellent work along with having a great deal of patience. Our needs in audio equipment are simple-on, off, loud, soft. Jason has always taken the time to make certain that we understand what he has done and that we are comfortable using the equipment. The last project involved his working with Charter Communications in the mountains to get our cable and internet service working in an ice storm! He "floated" our TV in a spot above our fireplace perfectly doing the work on site. He is a delight to work with and we know that things will operate perfectly. Many thanks to Audio Advice and particularly to Dustin and Jason for such fine work. read more

I was so excited that we drove here to pick up a blue ray player my husband was searching for. We got the Oppo player because of the quality, but also how helpful and honest Mike was that helped us. He answered all of our questions and had it ready for us when we arrived. I loved how organized the interior was with set ups ranging from kitchens and living rooms to different theater rooms. Each had something unique to offer. I like seeing things set up like at home to help your vision come to life too. Mike not only was fast and helpful, but also helped us find a place for dinner since we didn't know the area too well. I'm so glad we drove here because to me, excellent customer service with knowledgeable and honest staff always make a huge difference and also why we will continue to return for various home theater and audio needs. I definitely recommend stopping by if you aren't sure about a new device before ordering it just online! read more

Just had 2 new televisions installed and wall-mounted by Audio Advice in Pineville, as well as had a new universal remote programmed. Dustin had the project well-planned, and Tanner and Mike did a great job of installation. Very professional; highly recommended. read more

Just called them and asked how much to install some equipment I bought online. Response was we don't install what we didn't sell, we're too busy. I can almost understand but not. There went any chance of future sales also. read more

It's not always bad when things go wrong. I purchased a Peachtree 220SE from Audio Advice. Was happy until I got sizzle sound from one side of the amp. Dustin from Audio Advice actually came to my house to check out the problem. In less than 30 seconds he said "that's not right" and ask me to bring it to the store. I didn't have the original box and he said that was fine. When I dropped it off I was given another Peachtree Amp to use during repairs. I was called 3 weeks later to pick it up and then 10 minutes later they said it wasn't ready and I would be getting another call. So I called Dustin to find out the details, he said it had been dropped during shipping and wasn't notice before the first call. Dustin said there was some discussions but he did not feel comfortable sending it for repairs not knowing if there were internal damage that would show up later. I received a brand new 220SE in the box. The sound is awesome. Its only when bad things go wrong that you can truly measure the integrity of a salesman and an organization. Dustin is the best. Dustin and Audio Advice stood up for what was right without me saying a word. That is how true integrity is measured. They have earned my loyalty. Thanks Dustin. read more