Great parts but when I returned a core early in the morning I should expect to get my core refund…read moreback instantly or at the most in a hour. The place is close and I still haven't received it yet back to my card. I was told that the merchant still has a hold but they took my money (wow). Never again

The heating element on our dryer went out Thursday morning. My husband gave these guys a call to…read moresee if they had the part. They did have the part and were very nice and reasonably priced. They are on Freedom Dr about 1/2 mile from I85 or downtown.

Please disregard the review from Christina D. This is like walking into the public library and…read morebeing upset that no one comes to take your drink order, then writing a bad review for the library because you mistakenly thought you were in a cocktail bar. A. Hoke LTD is like a library for interior design professionals. It's not a furniture store; they don't sell anything to the public, they operate as a resource where professional interior designers can check out sample fabrics, trims, and wallcoverings for our design presentations to our clients. The furniture samples you see in the showroom are helpful when we have clients who wish to sit on a sample chair or sofa prior to committing to a custom order, or we might purchase them for a client project or showhouse if we'r on a tight deadline. Christina assumed that the professional men and women she saw clustered around the order desk were all employees who were ignoring her business, but those people were likely the interior designers who ARE the customers of this business, conferring with A. Hoke employees about product availability etc. When I'm visiting the showroom to work on a client's project, I'm there on a mission and I definitely don't want to be accosted by showroom staff trying to "sell" me on a new line. I don't need/want anyone to ask me if I'm "finding what I'm looking for," either. Honestly, it really is like a library -- I know my way around the stacks, I usually don't need help and want to be left alone to work, but I know that the staff is there to help me if I do need help locating a substitute for a discontinued fabric or something like that. I've done a lot of business with A. Hoke over the last two decades and I can vouch for the professionalism, fantastic customer service and support I've received when I really needed it -- like when a furniture company went into bankruptcy AFTER we'd placed a deposit on special order pieces for my client's project, but BEFORE any furniture had been delivered. Sue at A. Hoke's furniture desk saved that project (and my reputation with my client) by leveraging her clout to get that deposit money back so we could apply it to a new order with a different manufacturer. I remember when I was first starting out as an interior designer, when it was so hard to get trade accounts opened for my business because every company seemed to want trade references from other companies you were already set up with first, and A. Hoke was so welcoming and helpful with that, too (unlike another To the Trade showroom we had in Charlotte at that time). When Christina walked into A. Hoke wanting to shop for wing chairs, no one bothered her even though she strictly speaking was not supposed to be there. They didn't demand to see her design credentials and her resale ID and "how is your business registered with us;" instead they gave her the benefit of the doubt that she was a legitimate interior designer and left her alone to get her work done in peace.

I arrived looking for Wingback chairs. Needless to say I walked into this business six people were…read moresitting/standing at the front desk. They saw me come in and did not greet me or ask me if I need any assistance. This store is completely empty I am the only customer that is currently shopping. From the looks of it they do not sell Wingback chairs but if they had I would take my money elsewhere.

I needed an outdoor grill and they took the time to show me numerous alternative choices. I went…read morewith the Bramah Bull grill and the set up, delivery and onsite service was first rate - great group I highly recommend them.

I can't say enough good things about Fun Outdoor Living in Cornelius! Anthony, Gage, Zane, and…read moreCaroline were absolutely fantastic. I was in a tight spot needing new appliances, and they truly stepped up. From the moment I walked in, they treated me like a priority. Andrew got everything ordered that very night, and within a week, my appliances were on their way. Another week later, everything was installed perfectly. They even saved the day by providing me some extra accessories right out of their showroom when my contractors left me hanging. Truly a top-notch team that goes the extra mile. Five stars all the way!

Great selection of items mid century ceramics, glassware furniture and other items all reasonably…read morepriced.

What a nice little gift shop. And it's so conveniently located on Main Street in Blacksburg, S.C. I…read moresaw a teddy bear that would have been a perfect Valentine's Day gift for my daughter! I bought it immediately and then after paying I noticed it had the year 2023 embroidered on its foot! That was definitely an OOPS moment! The nice lady gladly gave me a refund! She has a nice little store with many affordably priced beautiful items. She said she would change the year to 2024 and if I still wanted it to please give her a call and that she'd gladly hold it for me.

I highly recommend this place they have someof the most friendly customer service andstaff I've…read moreever met. If I had to rate these people on a 1 to 10 scale I'd give them a 100 The prices are unbelievably low and special thanks to Jordan for makeing my wife and feel like family.

3 strikes & you're out in my book!…read more 1st order: Shipped late. Quickly discovered that they do NOT make anybody available to resolve issues by phone -- you have to leave a number and wait/pray for a return call. At the time I had the specific e-mail of an associate I'd dealt with earlier, and he jumped in & helped immediately. It appears they've plugged that loophole now. 2nd order: Shipped open box product where new product was advertised/charged. Same old story: nobody available to speak with you. Either leave a # or e-mail. They ended up issuing a $50 refund, but this should not have happened. 3rd order: In a panic I ordered a $150 TOSLINK cable, but found out later the issue was elsewhere. Again: nobody available to assist with the return. In response to e-mail, they did approve the return, but charged a $15 "return label fee." Grrr. Hopefully I'll have my wits about me next time & remember to avoid these shady people who only half-heartedly provide customer assistance!

Update 12/2/25: Received a call from the manager apologizing for the mistake and they were going to…read moresend them out at the originally agreed on price. Should receive the tracking number soon. Appreciate the call back and am happy with the results! Purchased a pair of Sonos Ace headphones as a cyber Monday deal. Purchase went well then received an email hours later saying "briefly listed below the minimum price Sonos allows retailers to advertise." Everyone else is long sold out now. Will never shop here again and I would recommend contacting NCDA

The sale went very well. The delivery and installation went very well. I did need service just…read moreafter my warranty expired to connect to the app and that went extremely well.

I ordered a swim spa in 2020. The manager was very upfront about the supply chain issues and the…read morefact it would be a while for it to be here. He kept me informed the whole way through. We finally received it and it was great. He connected us to a crane company and the person delivering. It's a little more work on my end with this approach, but you save thousands in the process. Would definitely use again.