Thank you my husband and I been there few times. great place, and great service…read more It's the best cell phone repair service in Fort Mill

Knowledgeable, personable and easy to work with. They were accommodating and all about pleasing…read moretheir customers. I would definitely used them again when the need arises.

This store lied and told us they didn't have a watch we ordered online. They told us they sold it…read moreto someone else and we had to buy a completely different one and it was twice the cost. Verizon corporate said that's impossible and our order is still pending it to be filled. Stay clear of this store, from wheat we are learning from others this store scams people often.

Mike is great. A lot of phone store salesmen will BS you to get you to sign up for stuff you don't…read moreneed. Mike explains all your options but isn't overly pushy and is very straightforward.

We dropped off my son's 4k gaming computer because didn't work. After a week they called us to…read moreexplain what was wrong. The technician attempted to explain what was wrong but it was not understandable by lay person. Manager and the technician were arguing in front of us because it was not understandable. They told us the of parts that didn't work and parts that in their opinion needed to be replaced. This is my son's 4K gaming computer that we bought brand new just over a year ago. I didn't really understand why whey wanted me to replace exciting operable new parts but I trusted their judgement and agreed to the repairs. I was made to pay in full and only received an initial receipt. I received no statement of a repair order or parts to be replaced. I was made to pay in over $900, and left the computer and the power cord, again with no inventory receipt. A week later I was called and told it was ready to pick up. When I arrived, I was handed the computer as I can hear parts loss and rattling around inside. I again left the computer for further and inspection and repair. When I was called again for pickup, I was handed the computer and extra parts that were not installed. These were not parts that were broken or requested to repair. We had never even spoke of the parts there were not installed. After asking about the uninstalled parts, I was giving information that we needed an additional part to install the original part. Additionally, there was no power cord. When I asked about the power cord, I was told that I did not drop one with the computer. I did not receive an itemized statement from CPR to proof this. Upon Jogging the memory of the manager she finally remembered and went to the back to retrieve the power cord. At that point, I requested for my computer to be put back in original condition and full refund as it was blatantly obvious that the store manager was incompetent and unprofessional. I requested to be notified when it was ready and left the store. Days later I was called the come and pick up the computer. Upon arrival I was handed the computer with al of the parts loosely staked on top. When I asked about the refund I was told they were only offer store credit and they would not reinstalled the original parts back in the computer. I left the store without accepting the computer to pursue legal remedies as I had no other choice. PLEASE DO NOT USE THIS STORE.... YOU WILL REGRET IT...

Had a business laptop that wasn't charging. Wasn't sure if there was a computer problem or the…read morecharger. Also told them it's been years since it's had a tune up, check for virus, etc. $49.99 for them to look at it. One week later we called and were told they hadn't looked at it yet because the guy had been on vacation. Didn't bother to tell us that there would be a delay when it was dropped off. Called back later that day to say they had ordered a new charger for it. Would be 2-3 days. Four days later it still hadn't arrived. Also said laptop didn't need any work(but it does). TWELVE days after dropping it off they called to say it's ready. I go in and he just tries to hand me the charger. Where's the laptop? Oops, forgot they had it. Seriously?! Was a but cheaper than Best Buy to buy a charger but it would have been over in a few minutes. Absolutely the worst customer service and worst "repair" place in the area.

I've been with T-Mobile going on 7 years. I started with their Internet service about 3 years ago…read moreand have been pleased up until recently. I got a new Direct TV receiver which required connecting to Wi-Fi. It wasn't working. They sent me an new router and when I got it, I could not connect so I called their Customer Service only to spend over an hour on the phone and talking to two different people. I got so frustrated with their CSR people on the phone, at one point the agent said 'is there anyone else there who is more technically savvy' I asked her, is it possible you could be mistaken ' she said 'no, I'm an expert'. I ended going to this store and met with Antonio. He listened to what I had to say, asked some questions and understood the problem. He was able to resolve the issue. He discovered that the SIM card was ALREADY installed in the router. I told this to the CSR's and they insisted that's not the way it works. The message here: don't waste your time on the phone, go to this location and ask for Antonio, he's a pro!

Started with T-Mobile post a year ago now and have been extremely impressed with their customer…read moreservice. I have had no issues with my phone service since I switched. They have multiple plans and we found one pretty easy that would fit our schedule. I think that the savings that we are experiencing has been phenomenal. I highly recommend switching to T-Mobile.

Recently moved cell phone carriers from ATT to Verizon. With the switch I was able to upgrade my…read morecurrent cell phone to the new IPhone 12. I picked up my new cell phone from this Verizon store. The process of order and pick up was fairly easy. A store employee brought out my new phone and it was quick and convenient. I ran into some issues with the phone and had to switch it. The process was easy. The employee was helpful and didn't make the situation more stressful. I really appreciate that. This Verizon store never seems very busy and they store is always clean. All the employees are friendly and professional. Verizon 12910 Walker Branch Rd Ste 100 Charlotte, NC 28273 (Review 499 overall, 43 in 2021)

I went in to pick up my new iphone and when i asked the best way to transfer all my data over i was…read moretold to do it through wifi. well i did it through wifi and it didn't transfer all my data over and i had to completely erase the phone and start over. an employee should know the proper way to set up an iphone

Terri at the Rockhill office was extremely helpful regarding my account and with answering my…read morequestions. I appreciate the wonderful service.

Worst internet ever! Not only did they lie when I signed up for the $59.99 mo special, they almost…read moreDOUBLE Billed me for the First Month WHICH I had already paid in advance! They're excuse for this double billing is "we don't give discounts for partial days prior to standard billing date" In other words you're charge for the full amount of $82.94. Something I was NEVER told up front! FCC needs to look into their "common core" math. I started service on Oct 18th. So for FOUR days they charged me $59.99 then BILLED me again $99.53 for Oct 18 - Nov 22. Does this make sense to ANYONE?

My reception is terrible! I'm only staying with T Mobile for now because I'm on a contract…read more The wait is unreasonably long each time I come in. I know that I'll be there for at least an hour. Today, May, 28, 2025, I stopped in because my Do Not Disturb wasn't shutting off. I waited 25 minutes (only one employee, David). Then I worked with David for 10 minutes. The store filled up with 5 other people in line. I was then told that I needed to wait at least 15 minutes (I'm waiting now) for a manager to come assist. Shame on T Mobile for not having appropriate staff!! I did confirm with David that he was the only one working at this time. He had a good attitude and said, "That's the way the world is now." I told him that he had a positive attitude and should not be expected to service a store full of people.

This store didn't deserve my 1 star rating Bc they're all unprofessional and shows no customer…read moreservice etiquette. I had a horrible experience there yesterday with Thomas he was a complete mess had so much attitude ( if attitude was a person) . However, he just did what he wanted on my account like it was his account. He was so argumentative and NEVER went over the promotion and after all had the NERVE to walk away and left my account sitting there. That's when Dan the store manager went to back to talk to him . I was trying to bring my 8 lines and business account over from AT&T to T-Mobile but that wasn't the case. I left the store and sorry they missEd out on that busineas. DONT GO THERE THEY DONT GREET YOU AND YOURE INVISIBLE RGE MOMENT YOU WALK INTHE STORE!!!!