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RadioShack

5.0 (1 review)
Closed • 12:00 pm - 6:00 PM

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14 years ago

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Best Buy Charlotte - Rivergate

Best Buy Charlotte - Rivergate

(69 reviews)

$$

Steele Creek

Needed a new mouse ASAP after mine died while I was working, so I ordered online for same-day…read morepickup at the Best Buy location. Smooth process from start to finish. Walked in, was greeted immediately, and there was nobody at pickup. The associate came over in less than a minute, my order was already ready, and I was in and out in under 10 minutes. That's how pickup should work. I was also looking into a magnetic phone clip, and the associate pointed me right in the right direction without being pushy. The mouse was reasonably priced, the store was clean, and the customer service was solid. Definitely recommend this location, especially if you already know what you want -- order online and just go pick it up. Quick, easy, no hassle.

I am a looooong time Best Buy customer. They have been my go-to local electronics store for many…read moreyears. The inventory changes over the years haven't been the most fantastic thing but I feel like they have been a necessary adjustment in an attempt to survive the brick-and-mortar challenges of an online retail world. That said, this is a note on my experience over 4 visits to the Rivergate location in 6 months of living in the Steele Creek area. The product selection at this location is reasonably good and the store is kept neat and clean. In my visits, I have seen very few other customers at the store, so I am concerned about the long-term survival of the store. I don't know how long it has been at this location, but I've seen similar degradation of customer quantity at other locations that were historically booming so it seems more widely symptomatic than a given location. The employee engagement and customer service at the Rivergate location has been fantastic thus far. I've needed help finding particular products in the store, had to process a return, and made a purchase with delivery and installation. In all cases, I was met with friendly encounters with positive outcomes. As far as Best Buy goes, I really have nothing negative to say about this location other than I'd like to see a wider product selection. That said, I again recognize the difficulty in making that so.

T-Mobile Experience Store

T-Mobile Experience Store

(6 reviews)

I've been with T-Mobile going on 7 years. I started with their Internet service about 3 years ago…read moreand have been pleased up until recently. I got a new Direct TV receiver which required connecting to Wi-Fi. It wasn't working. They sent me an new router and when I got it, I could not connect so I called their Customer Service only to spend over an hour on the phone and talking to two different people. I got so frustrated with their CSR people on the phone, at one point the agent said 'is there anyone else there who is more technically savvy' I asked her, is it possible you could be mistaken ' she said 'no, I'm an expert'. I ended going to this store and met with Antonio. He listened to what I had to say, asked some questions and understood the problem. He was able to resolve the issue. He discovered that the SIM card was ALREADY installed in the router. I told this to the CSR's and they insisted that's not the way it works. The message here: don't waste your time on the phone, go to this location and ask for Antonio, he's a pro!

I'm not typically one who will post something unsavory about a business, unless I have an…read moreincredibly bad experience. This review is not for the Fort Mill T-Mobile location, specifically. This review is for T-Mobile, as a company. I was considering switching my service back in November 2024. I called and went through T-Mobile's telephone based customer service. The customer service rep seemed very sales and rushed. Immediately upon hanging up, I realized I had ordered a phone with 128 MB and I had meant to order the phone with 256 MB. I called back and was told that they could not change the order, even though it had only just been placed minutes before. I was asked to receive the phone, and to order the 256 MB model once I had received the 128 MB model. The phone arrived, I call T-Mobile and arrange to send it back, I was credited the $70 I had paid for taxes and fees, and I was then charged $77 for taxes and fees on the 256 MB model. I also received a notice that the 128 MB phone had made it back to T-Mobile. By the time the 256 MB model arrived, I had called my current carrier to let my current carrier know I would be switching service. My current carrier went above and beyond to keep me. I have been impressed with their customer service all along, and this was consistently in line with their practices. As soon as the 256 MB model arrived, I sent it directly back to T-Mobile and canceled both my service transition and the phone purchase from t-Mobile, opting to stay with my current carrier and buy a phone outright. T-Mobile did not let me know they had received the 256 MB phone back, nor did they refund the taxes and fees I paid for the unopened, returned 256 MB phone. After stopping in the store in Fort Mill, I was told I needed to handle this via phone with T-Mobile corporate. On February 6, 2025, I spoke with a customer service rep at T-Mobile. On hold and communicating with her for nearly an hour, she was about to take my account information to refund my card and our call was disconnected. I immediately called back and spent another hour on the phone with a customer service rep named Jan, who went back-and-forth with all kinds of confusion and told me she would call me back in a week with resolution. In the meantime, both T-Mobile corporate customer support reps relayed that the $77 went from taxes and fees to a restocking fee, somewhere along the way. The first rep, with whom I was disconnected, told me that she could refund the $77. Jan, the second rep, who called me back a week later, said that there was nothing she could do, they have no way to refund this taxes and fees charge for a phone that was not even opened. All of this to share my unsavory, sour taste for T-Mobile. Looking into their service was a huge waste of my time, and $77. Buyer beware.

RadioShack - hobbyshops - Updated May 2026

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