We dropped off my son's 4k gaming computer because didn't work. After a week they called us to explain what was wrong. The technician attempted to explain what was wrong but it was not understandable by lay person. Manager and the technician were arguing in front of us because it was not understandable. They told us the of parts that didn't work and parts that in their opinion needed to be replaced. This is my son's 4K gaming computer that we bought brand new just over a year ago. I didn't really understand why whey wanted me to replace exciting operable new parts but I trusted their judgement and agreed to the repairs. I was made to pay in full and only received an initial receipt. I received no statement of a repair order or parts to be replaced. I was made to pay in over $900, and left the computer and the power cord, again with no inventory receipt. A week later I was called and told it was ready to pick up. When I arrived, I was handed the computer as I can hear parts loss and rattling around inside. I again left the computer for further and inspection and repair. When I was called again for pickup, I was handed the computer and extra parts that were not installed. These were not parts that were broken or requested to repair. We had never even spoke of the parts there were not installed. After asking about the uninstalled parts, I was giving information that we needed an additional part to install the original part. Additionally, there was no power cord. When I asked about the power cord, I was told that I did not drop one with the computer. I did not receive an itemized statement from CPR to proof this. Upon Jogging the memory of the manager she finally remembered and went to the back to retrieve the power cord.
At that point, I requested for my computer to be put back in original condition and full refund as it was blatantly obvious that the store manager was incompetent and unprofessional. I requested to be notified when it was ready and left the store. Days later I was called the come and pick up the computer. Upon arrival I was handed the computer with al of the parts loosely staked on top. When I asked about the refund I was told they were only offer store credit and they would not reinstalled the original parts back in the computer. I left the store without accepting the computer to pursue legal remedies as I had no other choice.
PLEASE DO NOT USE THIS STORE.... YOU WILL REGRET IT... read more
