All depends on who helps you ! Today I got the most friendly and helpful associate I have ever had at a Verizon store in over 20 years ! read more

Verizon - Absolutely most helpful associate ever ! - Mobile Phones Near Me - Charlotte, North Carolina

Ms Hailey Carroll - professional and very nice lady to deal with. Got my Gmail issue resolved!

I went into the store today with a billing issue, that was ultimately Verizon fault. When I say the team lead of the store which his name is Brick gave the best customer experience and the best customer service, I have ever had in my entire life WOW!! He went to battle for me and more. He would not take NO for an answer and continued to push customer service to get my bill right for well over an hour. I recommend this store location over any in the Charlotte area. All of the reps I have dealt with at this location are the best, and I understand why and it's because they have Brick as a great example of how to give excellent customer experience. Thanks to the BEST VERIZON LOCATION IN CHARLOTTE AND THE TEAM!!!!!! read more

I came here to switch back to Verizon because my current service is not up to standards. I get to the store about 618 as I checked the time and they close at seven One of the associates runs to the door and locks it and tells me that they're closed already and that they cannot help me. I find it very underwhelming for a Verizon store to turn away customers from getting new business or returning business. another customer also came to the store and told me that they close at seven and they already locked the door. Verizon needs to get on their employees because I think it's rude to close your store. 30 minutes ahead of time because you don't wanna help nobody read more

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Recently moved cell phone carriers from ATT to Verizon. With the switch I was able to upgrade my current cell phone to the new IPhone 12. I picked up my new cell phone from this Verizon store. The process of order and pick up was fairly easy. A store employee brought out my new phone and it was quick and convenient. I ran into some issues with the phone and had to switch it. The process was easy. The employee was helpful and didn't make the situation more stressful. I really appreciate that. This Verizon store never seems very busy and they store is always clean. All the employees are friendly and professional. Verizon 12910 Walker Branch Rd Ste 100 Charlotte, NC 28273 (Review 499 overall, 43 in 2021) read more

Verizon - Curbside pick up - Mobile Phones Near Me - Charlotte, North Carolina

This Verizon store has amazing tech support! They can do what Customer Service via a phone call can't do. John and Justin were friendly, patient and tech savvy enough to deal with my complicated account. I ordered a Verizon special only offered online. That did not end well for me. These guys figured out what happened and help untangle the mess. I'll never order online deals again. I'd go to this team! read more

Excellent customer service. The store was crowded, but I was greeted immediately by the manager and he assured me that my wait would be brief. He chatted me up for several minutes, and then assigned Justin to take care of my needs. Everyone was courteous, professional, and extremely knowledgeable. Overall, an outstanding experience.... read more

Verizon..... I thought Verizon was supposed to be the upper crust as far as all around cell phone service. I tried to call three different stores for for several days and no one is ever available to answer the dang phone. I finally went into a store today and was told they don't have phones in the store anymore (go figure) and your call goes straight to customer service. Sorry but I didn't sign up for this! I am really thinking about switching service. I can no longer call a store and speak to a staff member in that particular store, what kind of customer service is that!? I wanted to purchase an iPhone 14 Pro Max and was told to come back Black Friday, they should have some by then. C'mon Verizon!!!!! read more

Verizon - Mobile Phones Near Me - Charlotte, North Carolina

I was impressed with this Verizon. We went to check out the new Pixel 2 with plans to switch to ProjectFi. Eddie was really awesome. I was expecting him to be more pushy, but he was honest and didn't try to sell us on anything we weren't interested in. We did have to wait for a little while for someone to be available which wasn't ideal. They also didn't have a normal Pixel 2 out for viewing which was inconvenient. We could have looked on our own, but because they didn't have one out, we had to wait for someone to finish before we could look at one. I wouldn't come back again since I don't plan to switch back to Verizon, but I would recommend it to others. read more

I had an express order that says you can pick up 24/7- I go and off course it's not so. A wasted trip.

I had an excellent experience at the store today! I have been to this location before in years past and it has been fine, but I had used another store for the last few years. I had two attentive associates helping me with my business and personal account and could not have felt more informed and taken care of! Saoussen and Leslie are excellent assets to this store! They are both knowledgeable and willing to help all that they can! They made an otherwise unhappy visit due to a smashed phone more than bearable! read more

You'd think a corporate store for Verizon would be better than a franchise store. I've been a Verizon business account holder for over 20 years. Each year Verizon continues to decline in every aspect of service! The employees have a horrible attitude and most are incompetent! I have not had a single transaction, even the simplest request, go smoothly with this particular location or Verizon in general. Time for a change and I'm sure Verizon doesn't care. I have 10 or more contacts with Verizon and I'm going to switch all of yhem.over to a competent provider! read more

Be careful when going to this store. The sales people are sketchy and will lie to get you to buy items. I was told I would get three free accessories for buying an iPhone 11. I was literally asked what 3 free items I wanted. I found out later the promo was actually buy 3 get 1 free. read more

Little Oak Cafe. Had the power salad. Delicious. Best hummus I've ever had. Quinoa. Yum. So so good. And we took ready made meals to go and super yummy desserts. This is a 10 out of a 10. Margie D visiting from South Carolina. If I were local this would be my favorite spot. read more

A very friendly store always. They take time to really listen to what your issue is or help you with your purchase. Recently went into the store for a phone purchase and damonn brand helped me. Knowledgeable rep, friendly, and explained everything perfectly. Made my experience hassle free and told me about all the offers available to me. I was very happy. read more

Terrible experience. Set up an appointment which I totally understand due to COVID-19. Arrived at my time and was told they were running behind and would take a few minutes. After 30 minutes of waiting and no communication of additional wait time, I finally went back to the door which at this time I was allow to enter. The manger "helped" me. When I told him I wanted to upgrade 3 phones, you should have seen his reaction, like he didn't have tome for that. He stayed there is no promotions for existing customers who has had 4 lines with them for many many years and there was nothing he could do. I left and called Verizon where they were super nice and informed me of the many promotions for existing costumers. Do not waste your time here. What a disappointment. read more

Went in tonight to get a new cell phone. Eddie greeted me as soon as I walked in and he instantly remembered me from 6 months ago when we upgraded my wife's phone. What an awesome person and employee Verizon has with Eddie! He informed me of everything and what I would be paying and left me with no questions! Even offered me some upgrades that I am still debating on...recommend everyone to go see Eddie! read more

Sarah met us with a smile and did an awesome job taking care of us, she was very friendly and knowledgeable.

I recently went in to look at phones because it's time to replace mine. I finally got bored and left. The store was completely understaffed for the number of people in and there were still 4 people behind the counter who appeared to be chit chatting with one another. read more

Horrible customer service by the store manager like she was being interrupted even though she wasn't doing anything but standing around when I walked in just now! read more

DO NOT EXPECT PRIVACY OF INFORMATION unfortunately going through a personal time and they actually CALLED my ex to tell him I purchased a new device and phone line. Congratulations Verizon Rivergate you are now part of a law suit read more

I purchased a phone case from this store and it is supposed to have a one year warranty however when I tried to return the case to the store I was told that they will not exchange the case under the warranty. I have been told by the store the past that they will honor warranties on phone cases read more

I visited this location today to upgrade to the new iPhone 7 Plus. When I entered the store, I was immediately greeted by a young lady with a warm smile. She asked me what I was there for and connected me to another employee named Jaimee. Jaimee was very helpful throughout the whole upgrade process. Jaimee broke down all of the fees, credits, etc... and she even found out that Verizon gives a 19% discount to employees of the company I work for!!! Bonus!!! The store didn't have any of the specific phone I wanted in stock, so it had to be ordered. I have visited this store in the past and have never had poor customer service. The staff is very knowledgeable and helpful. I have had to wait for 30 minutes to an hour in the past, but they were doing all they could to get to everyone as quickly as possible. read more

I visited my local Verizon store (Steele Creek location) yesterday in hopes of getting my hands on one of the new iPhone 7 Plus's. While that was likely wishful thinking, I waited an hour just for them to tell me that they didn't receive any of the plus model of the phone and only had the regular 7 handset and that if I wanted the 7 I would have to order it. I totally get that when a new iPhone is released business is booming and requires all hands on deck. I still think they could have let people know that they did not have any of the plus version and that if you wanted that model you were either going to have to order it and wait or settle for the regular 7 rather than let people wait in line for hours at a time just to find out they weren't able to get the phone they wanted. Having to order it could be done at home online or over the phone with customer service. I may only be speaking for myself but waiting in line just to have to order something isn't good use of my time. They had snacks and people handing out numbered cards for you to fill out which model you wanted, one would think they would mention that if you were wanting a certain model today that would only be possible with the regular 7. Just think this could have been managed better. read more

Verizon wrecked my Christmas .I called Verizon corporate to find out who had note 5 phones in stock and get the retail price.They told where to go and they had them in stock. so off i go. They would not sell me a phone unless it was activated,nothing leaves this store unless it is activated.mind you i was paying full retail price,they told me to go to Best Buy and buy the phone they sell phones that are not activated.I was very upset Christmas around the corner and they would not sell it to me. I left called Corporate Verizon back spoke to Ashley and she was blown away buy how i was treated,and told to go some where else. So to make a long story short i need this phone so i had to tell the person i was buying for what gift i was getting them and i need their phone to have it deactivated and their new phone activated.Verizon thanks for messing my Christmas up.I will never forget this.Thanks again read more