Terri at the Rockhill office was extremely helpful regarding my account and with answering my questions. I appreciate the wonderful service.

Worst internet ever! Not only did they lie when I signed up for the $59.99 mo special, they almost DOUBLE Billed me for the First Month WHICH I had already paid in advance! They're excuse for this double billing is "we don't give discounts for partial days prior to standard billing date" In other words you're charge for the full amount of $82.94. Something I was NEVER told up front! FCC needs to look into their "common core" math. I started service on Oct 18th. So for FOUR days they charged me $59.99 then BILLED me again $99.53 for Oct 18 - Nov 22. Does this make sense to ANYONE? read more

I know that my review is clearly in the minority here, but we are lucky and haven't had a single problem with Comporium (yet). We have come inside this location only 2 times to pick up door locks and a Nest. Customer service was always friendly for us. We did purposely try to come in at off hours, so that we didn't have to wait. read more

The worst experience I have ever had with a company. I have been on the phone for the last 5 days trying to get an answer and service for my elderly mother. They canceled her account without telling me, supposedly because the assisted living center went to streaming. The cable is included in her rent and she wanted basic plus for the hallmark channel which she has been getting for over 3 years now, with a box that was going obsolete. Well they changed the cable service there and closed her account so now she hasn't had the hallmark channel for a week . I have been trying to get a straight answer as to what is going on. I had to reapply with a credit check before they would reinstall the basic plus package. I had to give them alot of sensitive info. Well, passed the credit check which was never the issue always paid on time. I paid 17.95 to get the channel reinstalled and they said it was working, well it wasn't . Called back and the person said she would send someone out yesterday. Well no one came my mom waited in her apt. for the past 2 days waiting for someone to come. I called today again day number 5 and talked to Kevin. So far he has been the only one to attempt to help. He sent a service person out but the guy called me and said he had to call his supervisor because he doesn't handle the hallmark channel issues. So here we are day number 5 of calling and day number 8 of no hallmark chan nel. read more

Poor customer service, came in and scheduled service for the the day we close on our home and asked for the latest time possible on the date. Said that it was important for us to have the internet since my wife works from home. Verified date and time a couple of times with the sales representative and when the time came the technician was a no show. I called the Comporium customer service and was told that they had someone scheduled for the following business day (Monday). I explained that it was incorrect and that I needed the internet connected before then due to my wife having to work from home. Manager showed no empantacy and was in a take it or leave it situation. She also mentioned if I was so disappointed that she could also cancel service if I would like. Knowing that they are the only internet service provider in Rock Hill I have no choice but to go with them.  Comporium is a monopoly in Rock Hill, without any competition. To make things worse Monday came and technician did not come at the time mentioned. I was supposedly the first customer on the list for that person but he didn't show up till an hour or so later. Can't wait for another internet service provider to service the area. I'll happily dump Comporium. read more

To the residents of Rock Hill: we really need to band together to try to get another internet provider in this city. The fact that Comporium has a monopoly here is absurd. Everywhere that I have lived has had numerous choices, and being stuck with one choice - Comporium - is a disgrace. I know that there's a pandemic right now and all businesses are affected, but the poor service and customer service has been going on for much, much longer than the pandemic. Service goes out daily, and even when it is working, we get third world speeds. Honestly, we need to get to the city government and get this changed. read more

The worst internet provider I have EVER had to deal with. The quality of internet is atrocious. Constantly dropping to below 10mbs, if not completely loosing service. And when the download is ok, I still have BELOW 100kbs upload. I can not express how angry this company has made me on a regular bases. If you can use anyone else absolutely do so. read more

This company advertises streaming TV at 15.95 a month. This is a lie. When I went to sign up it actually came out to almost 48$ a month. Seems the local networks that they claim is included, is not. You pay an extra 27$ a month for that. They claim it's part of the taxes and fees..Talk about bait and switch!!!! read more

Rock Hill SC needs more cable tv providers! Prices at Comporium are through the roof and the customer service is terrible!

The most overly priced underwhelmingly served cable service I've ever had. I pay more than $200 a month for non premium channels are minimal HD channels. I've lived in 4 states and Comporium is by far the worst cable provider I've dealt with. read more

Comporium charges a fee for a paper bill. Our family bill goes to my wife's email address to save paying the paper bill fee. More than once she has not gotten the email and we get charged a late fee. I HAVE ASK SEVERAL TIMES TO HAVE THE BILL SENT TO BOTH OUR EMAIL ADDRESSES. COMPORIUM SAYS THEY DO NOT HAVE THE TECHNOLOGY/ABILITY TO SEND A BILL TO MORE THAN ONE ADDRESS. COMPORIUM needs to bring their system to the present times. By the way, try to find any telephone numbers for their corporate offices so you can speak with people who hopefully make good changes vice EXCUSES. read more

I got my own modem specs off their site. They charge a one time provisional fee. Not so one lie. I paid that already on my previous account. Tech support was alerted of outages daily and after 4 in one day I cancelled internet. I just paid a full months service. I had to rejoin as my smart phone and all depend on internet. The day before install I asked tech support to turn on the net they said I had to pay a one time provisional fee. I got both account #s. He asked his manager and I said I'll just wait not paying no more this month to comporium.The most horrible service monopoly and the city of Rock Hill allows them to get away with it. Of course the month I had paid will have to await their time table for a refund. read more

Customer service and sales are awful! I asked for my bill be adjusted due to the pandemic of covid 19 only because I'm not working at the moment. My bundle package went up for the month of April what a coincidence. It's sad that they could only offer me a more expensive package and not willing to work with a 7 year customer. read more

Awful customer service does not rectifying the situation blames customer for the situation when everything was on auto draft need better customer Service skills training I was very disappointed in the service I was given and expected better since it was not my fault but I was just pushed to the side like a useless customer read more