Credit where it's due - this spot was a lifesaver. I broke the glass over one of my phone cameras…read moreand they were able to fix it right away. Didn't feel judged, and they were honest with me about the situation (small scratch on camera itself, cost, recommendation, etc). The primary drawback to this place was parking. I got lucky with a spot, but it's south end, so you take your chances. I went to another spot first, which ended up needing phone insurance to be worthwhile, which I didn't have. This spot was about 1/3 the price that I was quoted. The fix was something I didn't want to delay and while I hope not to need them again, I'd absolutely come back if in a pickle and recommend to others.

Highly recommend Perfect Screen in South End. Great customer service & fast repair. Explained…read moreall our options clearly to fix a damaged IPhone.

I asked quote with explaining what i need and what the model the sent me something like automatic…read moreanswer with number and ask pictures of device. To replace a fan on asus zenbook 14 s you dont need to have a picture you can just say yes no and how much if yes

Went to get my phone fixed on Wednesday. I should've paid $150 + whatever tax but ended up paying…read more$180 for my 15pro max. They threw in a free screen protector due to me finding them on social media to I guess lessen the blow from the rip-off. This morning I woke up to a crack in my phone screen, thought it was the screen protector itself but no it was my actual screen. Social media manager isn't trying to fix my phone under warranty because they are claiming physical damage and are only willing to give me 25% off after i just paid damn near $200 for basically a different model.

If I could give one review I would. Not helpful. Doesn't live up to the standards with their…read morewarranty, closes at weird times with no notice, even though they fix your screen you still have problems. Not dealing with it. Expected a better company than I dealt with.

Quick service, very knowledgeable and reasonably priced. We have taken 4 phones here for screen…read morerepair. Happy every time.

I brought my 83 year old father into the Verizon on Matthews Township Blvd. Tim helped us. His…read morekindness and patience were exemplary.He was able to resolve our issues quickly. My father and I were thrilled with the solution to our problem and the customer service we received from Tim. Hat off to you. We cannot thank you enough.

Tim was an amazing guy not only was he super helpful but so informative on my plans and options for…read moreupgrading! I'll definitely be coming back (as long as Tim is here)

Rude Sketchy…read more Upselling Don't waste your time or money Drive past this place and go to the next Verizon store where you can actually get help. The customer service was so incredibly poor, I had to escalate my complaint to the corporate level. At every store level it was pure failure in an attempt at resolution. From sales people To manager To district manager Again, please heed this warning and do not choose to waste your time and energy and hard earned money here.

I received zero help over the phone so I decided to go into the store and left even more frustratedread more

Located off of I-74 and Matthews Township Blvd, Best Buy is in a safe part of town with a few…read moreshopping options around the store to make a day with the family. The entrance, exit and the overall roads in this town center are horribly planned so remain alert when driving there. That said, going inside the pleasantries continue the downward trend. Stepping inside, one might notice that first of all, this Best Buy is small, thus less options. Moreover, as with most Best Buys now adays, directly in front of the shopper, you know where the DVDs, Blu rays, 4ks used to be to encourage impulse shopping, lies the multitude of cell phones. It's just baren and I noticed the staff isn't exactly engaging or being proactive. Perhaps that's just my personal issue. The phones are by far the best-selling points and have the most accessories. Please note the inventory of DYI items like wire, connectivity butts, odd length of HDMI cable and things of that nature have been scaled down. I strongly advise checking online if you don't like just browsing like me. Also, a lot of options in terms of computer mice, keyboards and things of that nature aren't as plentiful anymore. I mean, it's better than many other competitors but not what I remember of the golden age of Best Buy in the 2000s. As I stated, CDs, DVDs, 4ks and even a robust game selection for the major consoles is gone. Yes, they do carry a limited selection of games, most have been replaced by some odd toys like Funko Pop, Disney or something of the like. Come to think of it, I forgot to check on records! As for gaming consoles, they do have a selection of controllers, computers do have a few mice and keyboard options and the stereo selection is ok with a broad range of products in differing price ranges. I admit it, I miss things like a well-stocked Best Buy, Toys R Us, the mall, Barnes and Noble, Circuit City, Block Buster, Camelot Music and many other places. I liked to walk around but I knew they always had what I needed. We call things "progress" right now but it seems what's left of brick-and-mortar businesses don't put much effort into their own survival. The people at this Best Buy were ghosts when needed and for the first time ever, I left irritated. Their commitment to the customer has long gone and considering how carefree they are to service, then I'm not going back. Consider somewhere else before using this place as it's a last resort.

Best Buy with all of the first world problems going on, I even hate to bring this up up but I was…read morein your Matthews, NC location today and stood in front a $1500 gaming pc which I wanted to purchase for 5-10 minutes (I've worked retail management and understand consumer time) but the area manager was too busy talking to an associate to acknowledge me out the other three people wandering around looking for help. I informed the security at the door as I went home and ordered it online. Thank you for the personal attention I sought.