Last week I was passing through CLT and one of the wheels on my luggage was stuck/dragging. I had some time so I stopped into this location to see if there was anything I could do. Manni was extremely helpful and not only fixed my bag, but also changed my monogram tags without me asking (I had mentioned how messed up they were in conversation). He was incredibly polite and courteous. It's days like that when I remember why I bug Tumi! read more