I am writing in regards to AT&T Direct TV and Internet service that was installed in our home this week. We had technician, Terry McKinley, come out to set-up our bundle with AT&T and he went above and beyond to provide the best customer service possible. There were many complications that delayed the installation of internet, but he knew how important it was for us to have that up and running due to our job requirements. Terry spent an extra 4 hours of his allotted time for our home to be complete. He did not leave until the job was done and perfect, making sure we didn't have to have another technician come out to complete the service at a later date. I can honestly say this is the best customer service I have ever received in regards to technology problems. I highly recommend anyone who is to be receiving service or needs immediate assistance in the Charlotte, NC area to request Terry McKinley. He is the best!!!! Terry could have put all of the problems associated with the install on someone else and made us wait another few days to a week for complete installation but made sure we received the request we asked for. I could not be happier. This man deserves extra commission or a promotion!!!! read more