I have had bad luck with my new Samsung Galaxy Note S4 phone, having to have it replaced 3 times. I guess that comes with the territory with these new phones but it can be frustrating. Fortunately, when I brought my last replacement phone in to be set up I was lucky enough to be waited on by Talal. His patience was amazing. I am anything but tech savvy. His knowledge, friendly manner and efficiency was superior. Really hope Verizon reads these reviews and is able to commend him. He had to deal with some really tricky challenges and clearly his creative ideas on tackling them proved successful. An exceptional employee!! read more

Great great great service. I can't say enough good things about the excellent above and beyond customer service at this place. Go meet Zeshaan, he won't let you down. read more

I had the same experience with the person when I went in for an up grade and was told over and over that there were NO deals for me. He tried to do a hard sell on hooking me up with the full price service and said I would have to pay full price for the phones I was looking at. Fortunately I didn't fall for it and did some more research and found out that there was indeed a special phone pricing for a 2 year upgrade contract and I could have gotten a new phone for a fraction of the cost. I'm going to try the store on Pacific Coast Hiway that has been recommended and see if I can get an honest rep that doesn't want to pad his commission. Also, the rep that was helping me paid no attention to me while I was browsing the phones and I had to keep asking him questions about the phones while he spent the entire time looking at his tablet. He gave me short non informative answers and left me knowing less than when I went in. read more

I walked in to Verizonto start a business line and I was greeted with a friendly smile but given to Elmer that was less than welcoming. From the moment I started I felt like he was treating me like a criminal. He asked me for my paperwork to verify that I am a legitimate business which I understand. Now I did not have a printer to print my EIN but I asked him can I email or print the document out there. He said I could email it to him but he wanted to see the document on my phone. Then he began to examine it like he knew what he was looking for (please keep in mind he called it the wrong paper in the first place). Now he could have been a little more discreet and not made me feel like I was up to no good. I said I have my articles if you would like to see them. He said no. I said if you like you can go to the Secretary of State of California website to verify my business if you like. No We have our own way of looking it up, he said. Then a young lady pulled him away for a moment (i don't know if it had anything to do with me or not however it felt like it) Then all of a sudden he said the fraud department will be contacting me. I said why? Just to verify. I said can I have the fraud department number? He said, I don't have it. My point in all this if you want to be made feel like you are up to some illicit activity then be sure to go to this store. If you want to feel like your business is wanted go elsewhere. read more

I had a horrible experience at this store!! Adam helped me. And he took forever. He kept going in the back for extended periods of time. Then it turns out he sold me something I didn't want, didn't need, and he told me it was free!! It wasn't. So now I have to go back and return everything. And wait forever again because they don't have enough staff to handle all the customers. Stay away from this store!! They rip you off. I tried to cancel on the phone and they said I signed a 2 year contract!! He didn't say anything about a contract. He said it was free! And it wasn't. I'm switching to sprint. After being with Verizon a long time. read more

I would not recommend this store at all. I came in on to purchase iPhone 7plus only, and they want to sell you a package when you are only wanting the phone. After going back and forth he finally get it. I also purchased the glass screen protector. When I get home I realized he did not put on correctly because I can see bubbles, so I decide to go back to the store for them to remove it and place a new one correctly. When I get to the store I speak to the general manager Eddie Guerrero. He then tells me that it is placed correctly and when it starts lifting to get it replaced. I told him why do I have to wait for it to start lifting if it should've been placed correctly from the beginning. He continues to tell me that it was placed correctly, and that should remove it when I lifts to send it back for a replacement. To me this is very bad customer service and I left very unhappy. read more

I stopped by to get a better understanding of the various settings that I should change on my android for an upcoming international trip. Rachel sat down with me, answered all my questions and more. She was very patient and explained things well. I was pleasantly surprised by this kind of service - kudos to Rachel! read more

My wife and I went to the Verizon store on Belflower near Spring. We had a great experience. My wife was transferring from one phone to another. We both have limited phone skills. Fortunately Eddie the Verizon came along to help us. He is outstanding! He has a tremendous knowledge of the features of the smart phones and tried to impart that to us. We both were in awe of this young man and really patience working with us. Thanks Eddie read more

My 1 star review has nothing to do with how I was treated in this store last week but everything to do with the way I watched a sales associate treat an elderly couple who had come in. Regardless of the fact that the wait in the store is ridiculous, there are no chairs in this place other than a couple of low ottomans by the door and a couple of bar stools. This associate was at the counter with a very elderly couple, the man had a cane and both were slow moving. There must have been an issue because they were taking turns being on the phone, I assume with a Verizon rep. We were being helped by someone else and were already standing there for about 15 minutes. Anyway, it didn't take a genius to see that this couple was having difficulty and discomfort from having to stand for so long. The sales rep was on the couple's phone phone and then he takes another call from his cell phone and starts chatting away. He hands the old guy's cell back to him and goes in the back room, chatting away and leaving the elderly couple in the front. Still standing. He was oblivious to the fact that out of common courtesy, he should have gotten them chairs. Seeing the situation, I walked over to another sales rep and explained what was needed. She said she would take care of it and immediately went in the back and came out with 2 folding chairs for the couple. In the mean time, whomever the man was speaking to must have asked for the Verizon sales rep again but, as I mentioned, he was on his phone and had disappeared into the back room. Another sales rep told the manager what was going on and he went into the back room and got the guy to finish helping the old couple. I just thought it was completely rude for so little attention to be paid to these people, particularly when they needed some extra help. A little extra kindness and courtesy goes a long way. Sad that this lesson is not one that the Verizon sales rep chose to learn. All in all, Verizon does not have great customer service and this situation really proved the point. read more

I bought my Galaxy s7 here at this store and after a year passed I had an issue with the phone updating, it froze up on me so I took it into this store and the woman and man who approached me were not very friendly or helpful at all. She took the phone and looked at it, checked my files and pretty much said that there's nothing they could do because the warranty was passed and I did not have the insurance. They said I had to send the phone out to a Samsung retailer and they would be able to fix it. They never showed an ounce of concern or compassion. I wasn't buying their story so I took it over to Costco where he simply pressed the volume down button and the power button simultaneously and it reset. Unbelievable! These employees at this store need some kind of update training so they are knowledgeable about their products. Perhaps some diversity training as well. I will never step foot into this store again. read more

I came into the store wanting to buy an iphone and I walked out without one. The sales associates were nice and helpful, but pretty much forgot about me once they found some other people, even though there were a few sales people not helping anyone. I wasn't going to buy the nicest phone but they would have had a sure sale if they wouldn't have ignored me. I'll just order one from the internet instead. I usually like buying in store better, but this experience just annoyed me. read more

Three months after my meeting with Christian, the Fios sales rep, I can officially say that nothing he promised me was true. There was a promotion for a free tablet and a $500 prepaid Visa card with the Triple Play bundle. With the Visa card factored in, the price was the same per month as just the internet, so I signed up for it. First, the tablet is not free, as there is a monthly charge added on to connect it to your Verizon service. This was not something explained at the time, and I specifically asked about it. Now, three months later, with no Visa card yet, I call to check up on things. Apparently there is no such thing as a $500 prepaid card promotion for Verizon, there are only 400 and 300 options. With my bandwidth, I only qualify for the $300 card, so of course they now tell me how it was not possible for me to have a card. There was a card connected to my account, but it was cancelled somehow shortly after my order was placed. The woman on the phone was nice and quite helpful, but obviously there is nothing she can really do for me. Christian is a scam artist, and he should be ashamed of himself. I would not have ordered this service without that promotional gift card to supplement the price. read more

Verizon and Best Buy tends to lie, lie and LIE some more about their policies! We decided to purchase the Verizon Hot Spot package- thinking we'd try it out for a few days and decided whether to keep it or not. We agreed to the contract, but were NOT told of ALL the FEES that might incur if we decided to cancel within the 14 day window. They told us that there wouldn't be any penalty EXCEPT the 14 day use if we decided to cancel. $200 later, and a cancelled Hot Spot bill (because it didn't work for what we needed) we are now finally rid of Verizon's Hot Spot. We know this is Verizon's deal too, but we had to cancel in store, and we were not told of the fees that were added to our account after the cancellation. Later, looking at our Verizon bill, it was extremely high. Guess we had to pay a cancellation fee, and a 14 day service fee as well as another $100 back to Best Buy. What a RIP OFF! AT and T is looking better and better! I think I will switch once my contract is up! :( read more

This store has change so much over the past 4 years for the better! Frequent this location for issues I may have or just to ask questions, never do I get turned away. Always willing to help. Recently had a bad experience at a Authorized Retailer Stand alone store. The Long Beach store on Bellflower heard my experience and jumped in to help and apologizing for the a non-company store experience. Answered my questions, took care of problem. Connected me to Tech Help on their phone in the store on what could not be done in the store. Love this staff! Thank you!!! read more

I went in there today with a friend because her phone kicked the bucket. I have to say, it was a very lackluster experience. The guy who helped us, Kris, was unhelpful and genuinely seemed completely unmotivated to help us. We asked him multiple questions to which he either shrugged or gave short and useless answers. We eventually politely asked for more time and googled all the information because it was such a waste of time. I have no idea why this store wouldn't want to provide better customer service. My friend bought the phone and only then discovered some features that had changed or were simply gone from the last version. It felt underhanded and frustrating when we were simply looking to get the best phone for her needs. Even when the guy was setting it up he was listening to music and completely ignored her questions. Naturally, phone setup took forever. They need to have more educational sessions for their employees or something. For now, go somewhere else to get a phone. read more

i went in for an upgrade and a employee named Michael was who i got, so everything was fine until he asked what kind of phone i was looking for, i pointed out i wanted something simple and not expensive, he kept trying to sell the latest samsung or iphone and i told him thats a little too much for my pocket thats when things got ugly, all of a sudden he totally started treating me like i didnt matter he kept fixing his airpod like somebody was talking to him cause he kept looking away and i had to repeat myself when i had a question but never again, went to Lakewood got a new Motorola G7 and happy as can be , no thanks to Michael, he needs to go, made me feel terrible!!! read more

Worst customer service I've ever had. All three times I've been it's an incredibly long wait. On top of that all three times I've been lied to.I will never step foot in this store again! Went to the Costa Mesa Corporate store and they were able to fix my bill and change my plan to what I was told not available at this location. This place needs to figure it out. read more

Verizon Wireless as a whole are nothing but CROOKS overcharging their customers on a monthly basis. When I signed up they assured me that my bill would be $96.xx per month, but I consistently received bills for $250.++ every month!! - I was also enticed by a free pad promo that would cost me an additional $10.00 per month, but when I canceled my cell phone service which was how I obtained the tablet they never informed me that I would receive bills for $90.++ because I did not specifically cancel both. CROOKS!!!!! CROOKS!!! CROOKS!!! - you can get the same service for $35.00 per month!!!! read more

I can't wait until the day I fire you as being my provider. After you lost all my voicemails from my baby and didn't care for a 20 year customer - I choose to take my business elsewhere! read more

Never ever even walk into this "used-car-lot" -commission sales-high pressure store. The staff and manager are condescending and rude. My angst was mirrored by several other customers who were being 'bullied' into sign here ( can't even read what we are signing..who does business like this?) What should have been a joyful experience buying my daughter her first iPhone turned out to be the WORST shopping experience ever. The Better Business Bureau is further investigating ( I want to be sure they aren't actually tampering with our account). Save the headache, go to the Apple Store..helpful fast smart and NO PRESSURE, pure joy! read more

I just bought a new Iphone 6s last night. I think the guy who helped me was named Gil. He said that the store cannot transfer the whole content of the phone to my new phone, but was able to transfer the contacts. He didn't check the phone before he let me leave the store, to see if it works or not. Well, it did not. And I was already on the 405 driving back home. I was hoping that I dont get into any trouble while driving, and sure enough, after exiting La Cienega, got rear-ended. I didnt have a phone to use!! After exchanging insurance info, I went to the nearest Verizon on La Cienega and found out that the sim card was defective and said that they should have tested the phone before letting me go. The sim card was replaced, my phone activated, and they even transferred all the info and contents of my old phone to the new one. It was time-consuming but this particular Verizon Store on La Cienega (Not the Beverly Connection one), did the transfer for free. Some stores charge a fee! read more

I went to this Verizon store to get help transferring service to a new unlocked phone. Gilbert transferred the sim card and said none of the data would transfer because the old phone was not fully functional. I told him my old phone had serious display issues but was fully functional. I had been using it for at least a month in its current condition without any limitations in function. I also told him my contacts were in the Cloud. He had me log into my g-mail account (I have an Android phone) and did a few things. He then handed the phone back to me and reiterated that no data could be transferred because of the condition of the phone. In the course of these events, he took a personal phone call and posed for a selfie with some co-workers. I asked him what functionality the phone lacked and he said it would not connect to the internet. I accessed my settings and showed him that the phone was, at that moment, connected to the store's wi-fi. He had me log into my g-mail account again and did a few things and, voila, the contacts miraculously populated. This rep was obviously not knowledgable and was dismissive, distracted and untruthful. This may not be a reflection of Verizon's general service but they should screen their employees more carefully. read more

Wow, Verizon just keeps getting worse and worse and worse. When I decided to switch to Verizon last November, one of the main reasons was because they sent me an email telling me that I would get a 15% discount off my entire bill because I work for the state of California. When I went to the store, they said the discount would reflect within two billing cycles. We are now on the fourth bill, and the discount is STILL not reflected. I have to call every single month and be on hold for forever and then argue with the person that answers the phone for several minutes before they agree to deduct the discount that THEY OFFERED ME to begin with. Absolutely ridiculous! NOW, they are saying that the discount only applies to the phone charges, not the data plan...hmmmm, that's not what the guy I talked to in the store or on the phone last month said...nor was that the offer that I got via email or in the store. I have now been on hold waiting for a supervisor for over 30 minutes. Let me just say that when my two-year contract is up, I am DONE with Verizon for life! read more

We were greeted right away and waited maybe 2 minutes. We couldn't have asked for a more pleasant experience. Elmer the Verizon associate was super helpful and all around excellent service. read more

I've been a customer since 2007 on my cousins line then switched to my own line in 2008. And ever since I've been treated like a second class citizen when it comes to my upgrades. No matter how much Verizon fucks up my order I always get screwed some how and never compensated. They basically tell me "no" (which according to former employees they aren't supposed to do) to everything.. can I get a small discount for my inconvenience.. no this actually wasn't our fault.. it was the systems mistake.. WTF!? Since I've added people to my account all their phones get handled with the utmost care and done on time. While I sit on the phone every time at some point trying to fix an upgrade to my own damn line. I'm the main phone number! And MY order is ALWAYS fucked up. If Verizon didn't honesty have the absolute best coverage I would have gone to sprint or T-Mobile a long time ago. But regardless of what their sell out spokesman says.. all companies ARE NOT GREAT! But fuck me neither is Verizon. Tell me how I order a phone hours before the other phone on my account.. set my payment.. then have to call back to fix the payment on both phones.. only for the other persons phone to arrive before it was supposed to even be shipped out!? Wtf!? While mind is still in fucking Tennessee! I'm so sick of Verizon's bullshit with my account. Not that they'd give a rats ass about a long time customer complaining. But I'll be leaving this comment every where that has a Verizon mark. Best signal yes.. WORST CUSTOMER SERVICE PERIOD for 8 years!!!! read more

Erika Gingras rocks! She did an amazing job in setting me up with cell phone coverage in the UK. Everything went so smooth. Thank so much for everything Erika! read more

I made an appointment using Verizon's on-line appointment and the reason for my visit (upgrading for a Galaxy S10+) at the Verizon store on Bellflower Boulevard. When I arrived, I was met by a representative named Michael who approached me. No smile, no warmth, aloof. He asked my name and the purpose of my visit. I told him I made the appointment on line with the reason for my visit. He said the information wasn't available on his electronic pad. I told him I was there to upgrade to a Galaxy S10+. I also asked to move to quieter location as there was loud Spanish music playing at the counter where he met me. He then proceeded to ask me if I was upset with him. What?!!! I told him I found it very frustrating that the appointment information had to be repeated in person. Disconnect between Verizon corporate and the local store reps. Michael asked "so you want a Galaxy S10, not the S10+?" Did you not hear me?! I asked for the S10+ on line with my appointment and again when we moved to the quieter counter. He asked what color I wanted (actually he asked "I hate to ask, but what color do you want?" Really, is this so difficult?). He brought the phone out in the color I requested, and I asked if he would be able to transfer between my old S7 and the new S10+. I learned that because it's personal information, so Verizon employees are not permitted to do that. Michael asked me a SECOND time "are you upset with me?" I told him "you've come at me twice with that question. Don't take it personally, but I hate coming to this store and just want to get the phone and leave." My experience with Verizon stores is being there for an extended period of time (over an hour) as well as the basket of accessories they try to push on you. Moving on, Michael asked if he could open the box and activate my phone. I asked if there was a personalization fee to do that. Michael glared at me for a few hard seconds, which I returned. My phone was activated and I was out of the store in 15 minutes. If this is how Verizon reps are trained to deal with customers, no matter what, I'll be dealing electronically with Verizon because I expect far better customer service with a more professional, friendly approach. So far, though, I'm enjoying the S10+! read more

We just came from this store. We left because we were stunned at the rude, arrogant and seemingly bored associate, Jordan. I own my own business and customer service is # 1 for me. This girl was just awful in every way. We have been Verizon customers for 12-15 years and NEVER have we been treated so poorly. In addition to this review, I will be calling the store supervisor. We were so stunned that we are actually going to consider leaving Verizon...and that says it all. read more

This is simply a horrible experience. You are treated like an idiot. I was sent here by another Verizon store who said that this is the only store that handles billing problems/questions. He said that you must make an appointment. There is no way to make an appointment as there is no prompt for it, and there is not speaking to a live person by phone. Going there....it's a zoo. I am moving soon and will be changing providers, Verizon has been a nightmare. read more

I'd like to thank James and Amber for their excellent customer service and all their help in resolving a few issues I had with my Verizon bill. It was a great experience because they were both very polite, knowledgeable and most of all genuinely cared about providing good service to their customer. Because of their customer service skills I will be returning to this Verizon location on Bellflower in Long Beach for any future purchases and customer service needs. Thank you again "James" & "Amber" for all your help. read more

After reading so many bad reviews, I was somewhat discouraged. But, my low expectations were uncalled for apparently, because my time at the store was great! There was a very short wait, and I got some attention from a representative (Francis) who was very friendly and helped me activate my new phone and transfer my contacts over from my old phone. He also gave me advice and I bought a new and better microSD card for my phone. read more

What an incredible experience! After fighting with Apple for 2 1/2 days. Verizon was able to resolve my problem and help with getting me an even better deal when all was said and done! Eddie you really nailed it! Thank you so so much! Won't go to any other Verizon! EVER! read more

Thank you, Nana! Nana spent about 15 minutes helping to fix a glitch on my 12-year-old's phone - an old 5s. He tried a number of fixes, and ultimately fixed the phone and saved all the data - including the all important gaming scores! All of this for no charge! Thank you! read more

Today I went to the Apple Store in Cerritos Mall and they were no help for my iPhone 6s! So I decided to go the Verizon Store! So glad I did! Jessica Baeza was so frickin helpful, kind, nice, respectful and understanding! She sat with me and walked me through everything that was wrong with my phone!!! She was very knowledgeable and funny! I was having a horrible day and she she made it all better with her expertise! She needs to teach others (especially Apple employees) about real customer service! Verizon is very lucky to have her in their company! Thank you Jessica for being a ray of sunshine in a dark day! Verizon now has a customer for life! read more

Associates must be on commission or point system, because the salesperson was my best friend until I mentioned I was fact-finding prior to purchase. He shut down and all but walked away from me (I called him out on it). On most recent occasion, my wife left the store soooo pissed, because of rude sales staff. Absolutely done with this store! read more

Staff is either poorly trained or trained to misrepresent products. Absolutely no customer service or respect. Sold me a Galaxy S8 without telling me that it is the most fragile phone and most easily cracked phone ever made. Sure enough the screen cracked with a trivial drop 2 days later. They basically told me too bad, so sad. You shouldn't have dropped your phone. A complete ripoff. Do not go to this store!!!! read more

Decided to give this store another chance after my phone stopped on me and I'm glad I did. First off, unlike the last experience I was seen in a timely manner by specialist Yeltsin who was able to fix my phone in ten seconds. This will save me $50 when I upgrade my phone in two months. I will return to this Verizon store as management has created a more structured environment that serves customers better. Also kudos to Yeltsin who was very polite and knowledgeable resulting in me saving money. read more

i had the worst experience at this store i was there for 1 1/2 hours trying to get a phone activated, the whole time the salesman is pushing Hum products on me. they sell me something without mentioning it comes with a monthly subscription. so when i return it they charge more than what i paid to restock it. the whole place is run by juveniles with no professionalism at all. stay away from this store it's not worth it.. read more

Worst service. They take advantage of the elderly & military by selling them products they do not need. Goodbye Verizon. We switched to ATT. Our bill is going from $300 a month with you to under $100 with ATT with more benefits. Buyer beware! read more

The reps were friendly. But. Beware they will lie to you about the money they will save you. Also will try very hard to sell you crap you do no need. Sales lady got my name on iPhone contract wrong even after I gave her my drivers license. Worst was the rep for verizon home. Anthony Foggs. Told me he could cut phone bill in half by switching Name on account to mine from my spouses. Really think he lied to get a sale. Told me to pretend we did not have verizon before and hide boxes in closet. After big hassle and not having tv or internet for 3 days (I tried to stop new install once I realized I was not going to save us any money) our big savings might be $12.00 a month all of this comming from giving up land line. Monique page took forever to process I phone order but was nice. She sold me a mobile hot spot for a plan that is only 4 gb a month. If I did not love apple products and want an iPhone I would go back to metro pcs witch was cheap and hassle free. Verizon shut off home Internet and tv over 3 days and no one could help. Was on phone for hours, but in the end had to wait 3 days. Also there were trips to other Verizon stores and many calls to get other issues sorted out. Tom in long beach read more