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    AT&T Store

    3.1 (117 reviews)
    Open 10:00 am - 8:00 pm
    Updated over 3 months ago

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    Just found out Jamal is no longer here....
    Nanette M.

    For an entire year I've been chasing Jamal around to fix the billing on my account from when Shay sold a bogo deal to us for Mother's Day in 2019!!!! Check my previous review for the story....this is an update. I am still a dissatisfied customer regretting letting Shay mess with my account. I should have went to another carrier like I intended. Shay lied and said we weren't going into a contract, well, if you are stuck in something for 2 years then yes it is a contract. Now Shay has no idea what's wrong, whereas before she knew EXACTLY what was wrong immediately, but the other manager, Sara, wouldn't fix it....that's why I was sent on a chase to find Jamal, who is no longer with the company of coarse. Monday we went in and Shay told me to wait while she gets the manager. 15 minutes later (her customer even had to ask the young man there to help her bec Shay left to get me the manager and hadn't returned) Shay returned telling my hubby and I that the manager is already gone. Tuesday at 5pm I went to the store again and left at 6:30pm with no results. The new manager (yes there's another one again), Patrick, is going thru my billing to see what he can do (I assume) so I was fine with leaving and giving him more time. I really really really appreciate any help in getting this figured out once and for all before I head to Texas. Anyway, Shay told me they would call me the next day bec they will be finished going thru it all. I NEVER heard from Shay or Patrick. Today at 1:34pm and Shay is off and Patrick's in another meeting and he will call me back when he's done. I'm starting to feel like this is not going to get resolved at store level after all, which is why I'm now writing this review. If something changes then I'll update again. This is the worse service ever and I'd never recommend AT&T. While I was in the store 3 others left unhappy. One man was even tossing his stuff around. I'm gone as soon as my "not a contract" is over in May of 2021. Patrick did give me $160 credit, but that's not what I was told so as much as I appreciate his doing that, I'm really upset Shay screwed me over! I bought a round trip ticket to Texas that was canceled bec of covid, but I will rebuying it again and paying a visit....

    Here is the receipt I finally got them to print showing that they credited me ZERO for turning in my phone!!
    Amber M.

    This store is 100% the worst AT&T store I have ever been to. The managers are so unprofessional and the staff is poorly trained. I got the new iPhone 7Plus and turned in my old phone for a promotion that was a FREE upgrade. A month later I saw my bill shot up to $389 from $101. I called AT&T and they said the store never showed I turned in my phone and that's why I was charged. So then I went into the store. They said I turned it in but owed a balance on it so that's what the charge was for. When I saw the receipt it shows $0 value for the turned in phone. MJ is the manager that oversaw David J take my phone and zero out the credit for it. They can't find the phone now and say I need to pay $242 for it. AT&T said they have seen stores take phones and put zero credit down for them then the rep sells them for profit online. Looks like I'm a victim too now. NEVER NEVER GO TO THIS STORE! Sad because I've been with AT&T for 10+ years and never seen a store like this treat me the way they did.

    Kim S.

    These sales reps are sales people, they will hustle you, work you and will talk you into adding things on your phone you don't need or want. So be very careful they are here to sell you things including phone insurance that you can do without. Otherwise you end up spending a lot more than you wanted to spend. Have a spending plan limit and do your research and stick to it . The store is well stock of all Gadgets and Phones you like. The employees were nice and helpful.

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    30 days ago

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    15 days ago

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    2 months ago

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    3 years ago

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    3 years ago

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    4 years ago

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    3 years ago

    Don't bother. ATT is a horrible company who just rips off their customers. The reps there really don't help at all.

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    2 years ago

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    3 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    4 years ago

    Not very helpful, but that is in regards to AT&T in general. Glad I moved over to T-mobile.

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    4 years ago

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    9 years ago

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    5 years ago

    Worst experience ever! Incompetent staff. 2hrs sitting to buy 2 apple watches. WTF!!!!

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    10 years ago

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    17 years ago

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    4 years ago

    Staff was super helpful. I was able to get an upgrade on my phone in no time. They are knowledgable and friendly. Hard working staff. 5/5

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    12 years ago

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    8 years ago

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    7 years ago

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    9 years ago

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    5 years ago

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    Thank you so much for your feedback Amy. Hope to see you soon!

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    5 years ago

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    12 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    5 years ago

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    7 years ago

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    18 years ago

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    15 years ago

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    17 years ago

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    14 years ago

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    4 years ago

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    15 years ago

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    9 years ago

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    Page 1 of 3

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    Review Highlights - AT&T Store

    Enjoyable to talk to, super helpful, and extremely knowledgable about the product and plans.

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