Andrew is who I worked with here to get my iPhone 17 Pro Max upgrade. The part that mattered to me was his honesty over the phone. So I came into the store and got my upgrade done in a quick and timely manner. Keep in mind I like doing. EVERYTHING online lol so customer service this good definitely is worth coming in for. Thanks again Andrew! I'll be back for my next upgrade read more

T-Mobile - Ask for Andrew he will take care of you! - Mobile Phones Near Me - Cerritos, California

Shout out to Gustavo, who helped me switch everything back over from AT&T after I figured out they ripped me off. He was patient and at no point made me feel like an inconvenience. I love T-Mobile's customer service and will never leave them again after the terrible service from AT&T. read more

Thanks Julia for your help I dropped my old phone in the toilet It was a hassle after that all my conversations were smelly after that. Julia was a great help helped me pick out my new phone That fit my ear thanks. read more

I strongly recommend not buying anything from t-mobile. while the staff in the store seem nice, they will sell you plans and services that are either lies or bait and switch. One example is that when we signed up for a plan, they included a free phone upgrade. However after the first bill we were being charged. it too about 12 calls and four months to resolve, at which point we ended up getting credits at the end of our contract because they are too garbage to refund. Another example we returned out 5G gateway be as the service was terrible, Even though they confirmed receipt they are unable to find the devices in their facilities. Another dozen calls, $250 added to our bill , and nobody competent or concerned enough to resolve the issue. If you love mediocre service, being over charged, and consistently lied to, this is the place to go. Otherwise I strongly recommend you visit a Verizon or ATT store before getting locked into a contact with these abusers. read more

I dislike this location with a passion. They always have a long wait. They're always talking to each other instead of doing their job. You have one employee that's always out to get you to spend more money than you need trying to make you buy everything. Never fails. Carlos is his name. Never knows what he's doing always asking other employees how to do his job. In addition, I'm always being flirted with. Just keep it professional that's all I ask. read more

Alejandro is super rude. Not helpful. He actually suggested that the sale rep may have lied to me about my plan. My plan Magenta offers in flight wifi on select airlines. I was polite to him and he was so rude. read more

This store is the best T-Mobile store I've been to. I've had interactions with two different associates and a manager, and every one of them were courteous and efficient. Come here if you want to be taken care of. I'm saying this as a customer that had to do two exchanges at different times because of faulty internet gateways, and you know it's good when the service is courteous even when you're not getting anything new. read more

Where do I even start... a big shout out to Tony! thank you so very much for helping me and answering all my questions, doubts, and concerns. I went in not knowing if I was going to upgrade or not and ended up doing so. I went from an iPhone 11 to a iPhone 16 Pro Max and I love it! This team is very knowledgeable, patient, and kind. If you're in the area come check them out. Tony, you are the man. I appreciate you guys, keep it up read more

2/14/25, T Mobile towers cellular service really sucks in the entire community of Lakewood, California. Every time between the hours of 5:45pm to 9pm during weekdays the internet just buffers (can't go on), this has been happening for the past 7 months. Whenever I call up T Mobile customer tech support they say it's their equipment problems and that they are working on it (for the past 7 months!) and that the area is very saturated with traffic and users jamming up the network towers at these hours watch tv or on their computers and mobile phones. The same problem occurs on the weekends between the hours of 12noon to 4pm and from 5pm to 7:30pm. Too many people are using T-Mobile home internet wireless service because it's cheaper than Spectrum and other networks, but T-Mobile internet service really sucks and is horrible. Not really worth it when you can't do work remotely nor watch any programs on Hulu or Netflix when it buffers all the time. The service is better in the coastal community that I go to, and that's because not everyone along the coastal areas are with T-Mobile. read more

This T-Mobile store is in a very busy plaza. Lots of traffic, with cars in and out of the neighboring restaurants. I came here to replace my screen protector on a busy Sunday evening. The employees were welcoming, quickly assisted me with my screen protector replacement. The young man who applied it was very professional and did a great job. Thank you, T-Mobile! read more

I usually have a great experience here. I came in at 7:40pm and needed to turn on my service. The employee named Tony immediately had an attitude upon our arrival and said that they were closing. I knew that it wasn't going to take long because I just turned on my other line but he basically said we couldn't be helped. He suggested that we leave and come back the next day yet they weren't closed. Completely rude. We ended up leaving and going to another location. I am sad to leave this review because I had great experiences before at this location. read more

CarlaD has on her business card "Mobile Expert" and that she is and more! My son and I were looking for a better company then the one we were presently with, Verizon, so I did some research and we chose T-Mobile. The best part about choosing T-Mobile was the store we chose to go to in Cerritos, CA store #9875. Whatever issues that came up and needed help, Carla was always very positive and worked them out until they were solved. Her expertise was so reassuring. Financing, solved. Emails, solved. Even an Apple issue with some security code download that took an hour, Carla stayed with us for that entire hour until it was solved! No walking away to help someone else or dissappear in the back. I believe we became friends after that hour. Lol. I also noticed that with every customer that entered the store, immediately was approached by a salesperson. I highly recommend this store for the best service! They were all very friendly, but I think I got lucky with CarlaD, Mobile Expert. When we left the store, we had two new phones and a monthly payment $40 less than Verizon! Nice to have met you CarlaD. read more

Called this location at 1115am to check inventory. I let them know if they had what I was looking for I'd just go pick it up. Guy says they do but to call again to confirm but I let them know I'd be heading over. He confirmed they had a lot of the cheap phones since it comes with a line so they keep them in stock. Arrived around 1145/1150am asked for same phone. I get sat down and shown a different phone that's $250 and he tries to sell me on if I buy another line it would be $120 instead. I had already explained I bought a prepaid a week prior and would get that new phone if they could refund the line since I paid $50 for it. He stated it would just expire but they couldn't refund it or apply credit to the new one. I tried to explain that it wouldn't make sense since the phone I was looking at only cost $198 and I had paid $50 for the sim and line already so buying another line and phone for $120 plus the line I couldn't get refunded would come out to be about the same. I asked for the phone I had called about and they said they had sold it in the 30 min it took me to get there. He goes back and brings another phone, still not the one I asked for since this one cost $250. Ended up leaving super frustrated. read more

This branch does it quick and easy. Great customer service. Doesn't have to wait long. Gets what you need with no fuss.

I went into the store to seek help for a galexy fold 5 that had a black line in the fold. The rep I was working with Jasmine stated it's physical damage and I would have to claim insurance. I explained to her that this was from normal use. She told me to calm down. I told her I am calm and she was being rude. I asked what the other options are as this is the second phone that we have had in less than 3 months that this has happened to. She then turned and asked her colleague Irving the question for me. Irving turned and looked up on the iPad what other options there were. Clearly jasmine was inexperienced in helping customers with phone warranties and options. I asked if Irving could help me instead of jasmine as jasmine was being rude to me and not helping. they both agreed and Irving went above and beyond to show me my options, showing the regulations on Samsung warranties. He was kind and patient which jasmine should have been. The negative experience jasmine provided caused us to not want to return to this store for sales and help. I learned from this experience not to go to a store for help with a phone issue. Call the 611 number for results, the representatives are empathetic, polite, kind, and knowledgeable. It seems that the physical stores only want to sell and not help. read more

Amazing customer service got helped out by Mathew Souza, helped me set up my new line and even telling me about the other plans and add ons to the plan! read more

Still waiting for an apology to being kicked when I tried to pay my bill. Store manage sent email but never emailed me back. To T mobile if I am band from this store I want to stop my contract with TMobile for being mistreated as a customer. Emotionally pushed by Costumer Service to embrace my self 3 times in one time. Being treated so bad I cried and all just because I tried to pay my bill. Bad store, bad manager, store Owner does not care only pretend online to apologize. TMOBILE costomer Service never followed up, I asked for a follow up still a customer of Tmobile but not sure why. Get treated worse than ever. read more

I had a big issue with cell phones. I went to Cerritos T Mobile store and Pedro Magana helped me solve the problem. This is the best Mobile Expert ever. My Goah without his help and expertise I did not know what I will be doing. Pedro God bless you and you are my angel and I will never ever go anywhere except your store and especially you who will be helping me. T Mobile Pedro Magana is your knowledgeable Expert. Good asset to your company . read more

I like going to this location. I'm usually greeted with a warm welcome and today just confirms this is my GO TO T-Mobile store. I initially went to the one in Brea. The customer service was mediocre. So I left. I don't want to feel like I'm bothering someone when trying to purchase something. Went to this store and D'Carri was my tech., he was very helpful and patient with me. He answered all my questions! Thank you again D'Carri :) :) :) read more

Isaac (tech) came with an unprofessional and possibly sexist approach to "try" resolve the issue with my wife's phone. Initially, my wife had gone in first to have her phone looked at. Without even offering a diagnostic after hearing what she had to say, he made my wife feel belittled and taken advantage of because of her sex. How does it cost $99 to have a phone (under two warranties) fixed that has no physical damage, and why are you skipping the diagnostic? And once I, her husband, walked in, his approach was more welcoming, and he was happy to run the diagnostic after being asked to run it. My advice, follow protocol and be genuine and professional. read more

Chris Kaine was amazing! I had an unflattering experience at the Big Bear location and decided to try this location close to home. Chris was able to help me with my account and assist me with the purchase of a Samsung watch. His attention to detail and expertise with Droid devices was impressive. Great service, and I will definitely be back when I upgrade my phone next year. read more

T-Mobile - Mobile Phones Near Me - Cerritos, California

Captain's Log, Stardate 20220921-approximately 1700hours. My destination drive-by urged by T-Mobile sign. Having failed attempt at another Anaheim T-MOBILE location. I decided to stop by this location. Luckily, I was promptly approached by Ms. Bernice very courteous young lady who did not hesitate to see if she could assist me with my problem. She disabled notifications that are so annoying each and every time I touch the phone. (5)Five minutes later I walked out fully satisfied and phone is no longer shows those annoying ads. Ms Bernice, thank you so much and rest assured next time I need a phone I will be purchasing the phone from this store. In closing, should you need T-Mobile assistance don't hesitate to stop here for your next cell phone, tablet or accessories needs. To infinity and beyond read more

Love this location! Customer service is top notch. Been with our previous phone carrier for many years and this place made our transition smooth and painless. Ask for Marcus to help with any of your customer service needs. Very patient and professional. Adam was also on the floor and always checked in to see how we were doing. Hospitality, check. Great customer service, check! read more

T-mobile is the best! Checked prices against all the local providers and they have the lowest prices.

Just wanted to say thank you to Carla and her manager for helping me with an issue that customer service couldn't handle over the phone. Something that the store was never involved with to begin with turned into them taking control and sorting it out themselves. Clearly went above and beyond to fix an issue with very little input from me. Just told them what the issue was, they worked away until it was solved. Great work overall. read more

Waited 1hr this morning to talk to someone to buy a phone. They ask me to bring the phone that will be traded. I then ask what I needed before leaving and they said , "jus being the phone". Went home to get it. Came back waited another hour and come to find out I needed the iCloud password to my dads phone. How TF I'm I able to call my dad if I have he's phone with me. Now heading home and coming back tomorrow and most likely wait another hour again. If your ready to wait, you'll have no problem here. read more

KARLA/(carla?) greeted & helped us from the moment we walked in the store. She was absolutely the best!! Extremely helpful, knowledgeable, friendly, & patient. It is a long process switching over from another carrier..especially when switching over multiple numbers & requesting phone unlocks yet Karla gave us her undivided attention (as needed), all while multitasking answering phones & greeting every customer. She gave such quality individual service& didnt rush us because of the wait of people. Ask her about deals & promos, she knows her stuff! :) come to tHIS tmobile location. the other workers were also friendly as well. Maybe call first to check the wait status if any. :) read more

We switched to T-mobile from Verizon about 3 weeks ago and I immediately started to have problems. I went to the store (cerritos towne center store) to have them fix my two issues: (1) I'm not able to send/ receive group texts, photos, gifs, or videos; and (2) I have only 0-1 bars in my house/ SHITTY reception. The guy there tried one or two things but then basically told me there's nothing they can do since I have the Samsung 7 and they have compatibility issues when switching over older models. This made me extremely frustrated because T-Mobile actively advertises to Verizon customers to get more people to switch over. But then when we do, they can't actually handle switching over unless it's the most recent phone on the market. This is confusing because I know they've been advertising and targeting other network customers long before the Samsung 9 came out. Basically, my options are to either buy a new phone or switch back to Verizon. And even though buying a new phone might be cheaper in the long run, I'm so pissed off with T-Mobile and the fact that I have to buy a nearly $800 new phone just to stay with them that I would rather pay more and switch back to Verizon. T-Mobile never called me back like they said they would, so I called tech support and they basically just had me do the same 2 things that were done in the store before putting me on hold for 10 minutes and then hanging up on me, while I was still on hold. I called back and got hung up on another two times, so I spent more than 2 hours talking to their tech support and got hung up on by them 3 times! Seems clear the night shift tech support don't know what they're doing. I went to this store location next to see if there was anything they could do. The employee who helped me was nice and tried her best to help me and was calling tech support and trying her best. In the end though, nothing was fixed. In the end I ended up buying a new phone from here and spent $800 on it, which was extremely annoying. What was also incredibly annoying was that they would only give us (this was a different employee this time) like $60 to trade in my one year old samsung s7, which we spent $650 on one year ago, for the samsung s9. read more

Super friendly and very helpful staff. Able to answer any and all questions about new phones and our account. Happy with service and purchase. read more

Worst customer service!!! They did not want to help us 30 min before closing . They are not friendly at all . read more

We came around 7:30pm and this store location closes at 8pm. When we entered the store no one cared to say hi or hello. I wanted to get a new phone because I just paid of my old phone. Whoever helped us ( the guy with the glasses) seems like he really didn't want to help us. He keeps on giving us alibis like " if you need help with transferring datas, you should just come back the following day because it will take more than an hour" another one was "iPhone 13 is coming out next week" and "oh, I have to enter your info's again in my computer, maybe this is a sign that you should just come back tomorrow". Really??? So before I even say something to him, we just decided not to get the phone. I know that he didn't want to help us because it's almost closing time. But you have to do your job right??? This guy is very unprofessional, rude, lazy and has a very poor customer service. read more

Carla helped me when I came in to purchase an iPad for work and she was very kind patient and courteous in helping me get exactly the device and service that fit my budget and needs. Great people great service! read more

Worst experience ever!!!!!!!! Tonight I just wasted an hour and a half of my life ! The guy with glasses there needs to quit he's not good with customers he's rude at all !!! I got there at 7:45 and they close at 8 I was seen at 8:30 and the look on his face was like (what do u want) . I was going to upgrade my iPhone he was like you have a scratch on your camera lens we can't do it . I told him my phone is always in a case !!! My phone is perfectly fine he just made up some excuse not to help me !!!! Thanks T-Mobile!!!! You guys have great employees! read more

Jeremiah did an excellent job explaining the holidays deals to me and my mom. He went above and beyond with even assisting us in set up and helping further navigate her number transfer, which proved more difficult that expected. GREAT SERVICE! VERY HELPFUL ! read more

If you come to this T-mobile ask for D'Carri ! He was super helpful, answered all my questions, assisted on putting on my screen protector, transferred all my old data from my old iPhone to my new iPhone. He is the reason I will come back to this T-Mobile and only work with him ! He was super helpful for how busy the store 100% would say work with D'Carri ‍‍ thank you !!! read more

T-Mobile - Mobile Phones Near Me - Cerritos, California

I am going to be long winded with this review! Lol! Yesterday, 1/6/2022 at roughly 3:30-3:40pm I walked into this location where my family and I have frequent for many years! This is where 19 years ago I obtained my first cellphone and service . Ok enough about me. When I first walked in at 3:30 pm I it was different, not as warm and smiley as I am use to. Long story short within fifteen minutes I was out the door with what I walked in with which was nothing new and also was given misinformation. I decided a few hours later after speaking to a T-Mobile service call rep to go back into the store and achieve what I had hoped could have happened a few hours earlier an upgrade (New cellphone). At 6:50p.m. I walked into the T-Mobile store again, this time I was greeted by a professional, warm personality, Customer satisfaction driven young man name Sebastian!!!!!!!!! Sebastian, You Rock Youngman, Your patience, mild sense of humor lol and your music diversity was on point! You were willing to have a full conversation with me, actually listen to my concerns about my cellphone issues, what I wanted and my jump program and then what did you do, you made it happen man!!!! That's what I call great Customer service! You exceeded Going the Extra Mile. Oh and guess what T-Mobile family, this Youngman has a family he needed to get home to but I couldn't tell because it was now going on 8:20pm, and he still took time out to start my cellphone to cellphone transfer for me to finish at home. Armando thank you for assisting as well, while you were attending to your customer! 11302 South street Sebastian is a keeper. You rock as a manager!! LA read more

Finally took the leap to purchase a new phone. Was dreading the change. But Mathew, Marcus. And Armando were amazing! They showed me the new iPhone 13. They were patient and answered all my questions. I felt comfortable after purchasing . The best customer service you could ask for. Marcus went above his duties to get all my concerns solved. It's rare to find a store with an entire team that works flawlessly. These guys are true experts. I'm not local to this area but I will make sure to take a visit to this store to see these guys when I need any T-Mobile support or supplies. I also purchased 2 Onyx Studio 7's front them. The price was great and the speakers are amazing! Thanks for the help and recommendations guys. read more

The one star is for the inconvenience. The website and yelp and everywhere else says this store closes at 7 pm on Sunday. WELL, when we got there at approx. 6:15 the employees pointed out the sign on the door which says it closes at 6 p.m. on Sunday. They were inside the store still when we arrived. All I ask is that, whoever is in charge, PLEASE change your website - such a hassle and waste of time. It was very difficult to park in the lot, so please get it together and stop inconveniencing your customers ! Thank you! read more

T-Mobile - Mobile Phones Near Me - Cerritos, California

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Came in to upgrade my iphone 11 to the 13 pro max cause the 14 is back ordered for a month. Anthony helped me out with upgrading, very polite and friendly to talk to. Everything went smoothly, had zero issues upgrading and would recommend if you visit the store for any concerns to allow him to help. Thank you again, my new phone is so much nicer!! read more

Most horrible experience I ever had in my life stayed there for three hours when they came back stayed there for an hour and 30 minutes the next day for my phone still not to work two hours later when indeed they told me it will work still does not work going back-and-forth with T-Mobile representatives to get my phone to work this is the most ridiculous and disturbing situation I've ever been in never will deal with them again ready to return the phone and get my money back all they seem to care about is getting their commission off the phone doesn't care about helping me or anything else The worst experience I ever had read more