Most horrible experience I ever had in my life stayed there for three hours when they came back stayed there for an hour and 30 minutes the next day for my phone still not to work two hours later when indeed they told me it will work still does not work going back-and-forth with T-Mobile representatives to get my phone to work this is the most ridiculous and disturbing situation I've ever been in never will deal with them again ready to return the phone and get my money back all they seem to care about is getting their commission off the phone doesn't care about helping me or anything else The worst experience I ever had read more

I returned to this store today to purchase a new phone and plan. Different employees working today but they were very friendly and helpful just as before. It's still not very busy in here which is great but I bet customer traffic picks up soon. I was in and out quickly even though I had a bazillion questions for the very patient and knowledgable fellow who got me set up. If you are a T-Mobile customer or are considering T-Mobile and live in the area, this is a great store to get your products or to get answers. read more

T-Mobile - Mobile Phones Near Me - Cerritos, California

I am a transitioning Sprint customer who has hesitated to visit a T-mobile store to transfer over to the T-Mobile network. I was afraid of having issues or my plans being impacted cost wise. I received another text reminder to visit a T-mobile store to be transferred over. I decided to give in and made an appointment at the local T-mobile store. They are implementing Covid-19 and social distancing policies and are only allowing 8 people in the store at a given time. I appreciated their safety protocols, checked in at the door and waited outside for maybe 5 mins for the next available associate. Juliana inquired on the reason for my visit, I explained to her that I was Sprint customer looking to convert over to the T-mobile network for my 3 mobile phones i had on my account. She asked a few questions to get logged into my account and took it from there. She was able to install 3 new SIM cards into my iPhones and diligently asked me to test each phone after she installed the SIM cards. I was able to be in and out of the T-Mobile store in less than 45 minutes, this was very appreciated considering I didn't want to be anywhere for along period of time because of the pandemic. Thank you very much Juliana and the T-Mobile team for transferring me over flawlessly. read more

One again my favorite T Mobile team came through for me today. I've been a happy T Mobile customer for quite some time and after all these years I still find myself going back to this store. No real complaints about other locations just mad praise for the people at the Cerritos store. Always smiling, extremely helpful and courteous. Juliana, Erick and Tony have very good working chemistry and you can tell they are there to assist one another to help you with whatever you need. I hope if you are looking for T Mobile services you give them a try. read more

I walked in with my mom to this location automatically greeted by the employees as we crossed the threshold. I needed to set up my new iPhone 13 Pro Max and Jeremiah gladly assisted me with his patience and outgoing personality. With only about a month in he is determined to do better and grow within the company. Thank You Jeremiah read more

Worst of worst customer service. Very slow and 5 employees take more than a hour per customer to finish.. Jesus christ.. I wonder if they ever get train to serve customer. What I saw was un-professional rude employees Lol read more

Julieann is the best ! We came in to replace my dad's phone. She made the process very fast and efficient. She explained everything clearly. I recommend this location! We were greeted as we came in and asked what we were in need of. Julieann is the best ! read more

1at time visiting this location, and our experience is beyond our expectations. We met with Julie Q. Upon arriving the store, Julie had a big smile and acknowledged us...then we had purchase couple of new phone, including a iPhone watch. Julie's service is excellent. He takes her time, with smile, and still make you feel comfortable, during the process of purchasing... Thank you Julie Q., for the awesome SERVICE! You made our day, brighter. Thank you again read more

Julieann was fantastic! She went above and beyond helping my wife and I with switching from AT&T. Not only did we get a great plan for a lot less money, but she stayed late to help us. She was also great at helping walk us through setting everything up as we are not at all tech savvy. Thank you Julieann for all your help, we'll be sending our parents to you soon to switch from Verizon! read more

Attention T-Mobile customers in the Cerritos area! There is a store location across from the Cerritos Mall on South street and it has all your T-Mobile needs in one convenient store with a wide array of merchandise. It is convenient to the 605 freeway and within walking distance to Lucille's BBQ! I came here on a weekday because the T-Mobile pink flag beckoned me as I drove by and I was interested in what this store compared to a kiosk would literally have "in store." The staff are friendly and new, just like the store. I find this location to be a nice alternative to the Cerritos mall kiosk because here you can park right in front of the store and trust that the employees will be knowledgeable about the products which are direct from the manufacturer. When I asked the store manager about other T-Mobile locations close by, he told me to beware of the 3rd party type stores which claim to be official or authorized T-Mobile dealers, but actually are privately owned small business owners who may not have current or even dependable products. In other words, trust those in the T-Mobile uniforms because they are the ones who are selling you the actual products direct from the source. So if you are a T-Mobile customer, I strongly suggest you purchase your phones and accessories at an actual T-Mobile store because you will get the actual product for the actual price and you will become a satisfACTUAL customer (I know that's not a real word, but it actually works doesn't it?)! read more

Great customer service. Thank you Lance and Eric. I don't know what else to say about this place, but it's clean and spacious here. All the workers are very friendly. Beats all the other T-Mobile stores I've been too. read more

These associates here are efficient professional and they are incredibly knowledgeable. I am happy to know that they are in my neighborhood. If you're a customer of T-Mobile, and you're needing some issues resolved, THIS is the place to drop by. Carlos Santana, the store manager, is VERY professional. He accommodated me when the associates at Los Cerritos Mall could not. Julieanne is very professional too... I am highly highly impressed with this location. They put me back onto service. Easy customers are also happy customers. read more

Very disorganized store. They have no idea who came in and when. No sign-in sheet. And, this staff all seem to still be in training. Not really much helpful customer service. read more

Walked in cause it was the closest T-Mobile to me. Was curious on upgrading my phone. 3 employees were just chatting amongst each other and staring at me. I'm just minding my own business looking at all the different models of phones they had. No hi. No hello. No welcome. No how can I help you? I notice they were also too busy looking out the door and focusing on whatever was going on outside of the store instead of me, inside their store. Mind you, it wasn't busy and it was just me. Finally a young petite Latina women approached me. I told her my needs and off the bat she had a rude energy and tone of voice. This is not the professional customer service I expect from a T-Mobile employee. Corporate should investigate management and staff at this location because it's not up to par with the brand. I don't recommend coming here. I ended up going to Cerritos town center location and they helped me and treated me right. I upgraded my phone there without a problem. read more

Julieann was the salesperson who helped us with our new phone. She was nice, but it didn't seem genuine. When asking her a multitude of questions about different phones, I got that vibe that she isn't a patient person down deep inside. If you're working with customers, that's one of the most important traits you should possess. Maybe her being pregnant had something to do with her little attitude. Guess I'll give her the benefit of the doubt this time. Hopefully you guys catch her on a good day. read more

Tony was absolutely excellent in handling mom and myself in all of our needs. He is very detailed oriented and has an awesome and patient personality!!! We will definitely be back for all of our needs. Do yourself a service and come here first!! read more

So I was with AT&T and I went over there to check out a deal they were running, I spoke with a girl named Janine make sure you ask for her!! She was so awesome, we talked about my needs and wants in a new phone and she landed me on the Samsung Note 3, this phone is amazing!! Janine was cover sweet and no pressure sale it was a great move, she listen so well and could have l iced a better phone for me, I was an iphone user until we went over everything and she knows everything :-) Thanka again Janine! read more

Excellent customer service from Jeffrey and I believe the manager but I forgot his name. They were extremely patient and dealt w all issues that came up in a quick and professional manner. Would highly recommend going to this location. They know their stuff and make the process as easy as possible. Jeffrey always got back to me when he said he would and everything went as promised when I made the initial inquiry call! Coming from Verizon there is definitely more dropped calls and not as good reception, HOWEVER I give up on that as long as I have unlimited data w no overage charges any day!! read more

My husband went here a few days ago. We wanted to switch from our current plan that we've had for 13 years. He walked in and no one there acknowledged him at all. He waited for 15 minutes, before he walked out. The two ladies that were there did not greet him or even acknowledged his presence. Customer service experience was very bad, rude and careless. read more

I always seem to have phone drama... It's almost as if I have a magnetic force that draws electronic malfunctioning energy into my computers, phones and car navigation systems. Urrghh... Ok, to the point. I used to have Sprint for 15 years but my husband (fiance at the time) swore that Tmobile was way better and offered to add me to his plan. I am a loyalist when I do business, but my phone worked like crap and the service in our home wasn't the best so I was game. I initially got the Samsung Galaxy 2 or 3 because everyone else I knew felt it was a good phone. Ummm... I had problems with that phone for months and had to get at least two replacements. NO BUENO! The upside of the drama was that in general, the Tmobile staff at this location were always great. When my phone started to have trouble again, I came to the store since I wasn't getting half of my calls and they were going straight to voicemail. I found out about the new JUMP plan and the buy back program they were offering. SCHWINNGGG! AWESOME! Iphone it was.. and I lived happily ever after. Well, ask me that question again in 40 years... but I am happier with my phone. Plus, now I can switch phones a couple times a year as long as my phone is in great condition. Holla! Gimme some Sugar TMOBILE! Nuff said... read more

This is the worse t mobile store in Cerritos, EVERYTIME you go you need to wait more then 30 mins, today I wait for their call for 50 mins, in the meantime I went to the other one wait 5 mins. Do not ever go to this store and they are just make you wait and wait !! read more

We had excellent service here! Kenny helped us, he was pleasant and very helpful with our purchase. He took the time to set up my new phone and make sure I understood how to use it. He seemed to give honest reviews of products and didn't push any unnecessary items on us. We were also helped very quickly, no line (Tues eve around 6:30 pm). Unfortunately, it seemed as though the customer next to us wasn't getting as good as service from her helper. When I go back in, I'll ask for Kenny by name. read more

The workers are just that !! NOT sales associates. I sent a friend in to pay my bill. WORKER gave out my personal information on the account. Stating i have a 5.00 payment due now. I sent him in to pay 140.00 that is my payment ! I like to pay in advance .! WORKER'S convince my friend not to pay my bill. I call that mangr. Last month. He said he will talk to employees.... well clearly That didn't happen. !!! My friend was in to pay my bill. Workers refused my payment because i had a credit.. : ( stupid people !! read more

T mobile is the best place in the world. Me and my dad came in and asked for the unlimited data. He gave us 4 free galaxy j7. I loved it and he gave us 4 cool ear buds. I thing this is the best place in the world. read more

I was looking to switch carriers but nervous about getting ripped off. Janine was so cool with finding me a plan that not only fit my budget but gave me unlimited data! Ask for Janine when you come here she's the best! read more

WORSE CUSTOMER SERVICE EVERRRRR!!!! Wait almost two hours just to ask a question and make a PAYMENT !!!???? EACH employee is EXTREMELY RUDE and uncaring and very obvious they are only here because they CAN'T get a real job ELSEWHERE !!! Both the young men and the women all have blinders on to the customers that are waiting and DO NOT EVEN ACKNOWLEDGE customers as they walk in or are waiting...as they stand by leaning on the counters with their clipboards focusing on one customer to try and convince them to buy an I 8 !!! AS I walk out of their terrible store I'm smh at how I was just about to buy 3 I8's for myself and my two sons . . .cash . Wow how I'm glad I didn't waste my money on their store . There needs to be a CAUTION, DO NOT ENTER sign on their door. DO NOT SHOP AT THIS LOCATION read more

I have been with T mobile for 8 yrs, I thought they were great because I never running to an issue always pay bill on time, not until I switch over to another carrier. When I called to have my daughter phone unlock they were able to do it immediately, I was able the get unlock code right the way, but when I need to unlock my phone it take forever, I still waiting for them to unlock it. It very frustrat d to not have a phone for a week now. I have called at 11pm spoke with Bob who is a supervisor he said there is nothing he can do... but to wait for tech support, why I able to get it unlock for the first in very moment??? Bob pretty much does not want to help me. All I need is to unlock the phone that I bought from you guys, have I know this I would buy it from Apple store instead. HORRIBLE!!!! read more

This store only wants your money. I specifically told the employee I had T-mobile in 2015 but had to switch to AT&T because of the service I was receiving in Florida (which was terrible). I moved here to CA and service with AT&T was now terrible, so I decided to switch back to T-Mobile. Even if I did not tell the employee that I had T-Mobile (which I did), he knew because my closed account was still showing up. I submitted carrier Freedom for T-Mobile to pay off my iphone X from AT&T and they basically stated they couldn't because I had T-Mobile within the last 3 years (This was never stated in this store). I went back to the store to speak to Jeffrey or Jofrey (who had originally sold me my service) and he said he had spoken to his manager and he was going to speak to the district manager so that I can receive payment for the Iphone X I had turned in. They collected my number to call me back. 2 days passed by, did not receive a call. I called them back and they said they were working on it. 4 days later, I called again and they basically stated I "lied" because I did not mention that I had T-Mobile in the past and that there was nothing they can do. There was never any follow-up from anyone. Thank god, customer service over the phone was able to help me out: Michael from carrier freedom. I do not recommend this store to anyone, all staff including the managers are incompetent and have no clue. Accusing me of lying is incomprehensible and flat out rude. read more

I went in and had top notch service from Janine! She was very sweet, and knowledgeable. She helped me utilize my Jump! feature and was able to get me the iPhone 6 that I wanted. I am brand new in owning an Apple product, so I plenty of questions. She answered them very politely, and walked me through everything. I highly recommend going to this store! read more

Seriously, this is the best T-Mobile store ever. They are so knowledgeable and helpful, it's a breathe of fresh air! I cannot praise Drew enough! Finally someone who knows their stuff! :) I will never go to any other T-Mobile again. read more

Jessica is the bomb dot com and the reason I love my T Mobile store in Cerritos! There is never any pressure to purchase anything and all of the employees are friendly. The absolute best is Jessica who I have purchased my last few phones from and she provides top notch customer service. She makes sure she offers me products that will be useful for my family and is never pushy or aggressive. Jessica is knowledgeable, attentive, sweet and kind. If she is not available, I usually return when she is back on the schedule because I trust her to take care of me and my mobile phone needs. I will be back in a few weeks to upgrade my son's phone and he is looking forward to working with her as well. Thanks Jessica and T Mobile for the awesome customer service! read more

My closest Tmobile store. Not enough employees to customers. They try to be helpful though I did have one employee taking her time and talking way to much to one customer. I guess she didn't notice the 3 potential customers leave out the door and 2 in line waiting. read more

If there was more stars to give I would, had AMAZING experience in this location. First of all I want to thank Carlos and 2nd but, most important Julieann Nguyen. I have been a Verizon customer for more then a decade and I had never experience customer service the way Julieann and Carlos provided. With the first step through the door you can feel the great energy in the store. Carlos was a great help getting me started by choosing a plan and Julieann was just as great. She was detail and answer every question I had. I end up leaving with four smart phones + accessories, thank you guys again. You definitely gain a loyal customer here. Telling all my friends and family to go see you. read more

Edwin (I think he's a store manager) is THE MAN.. I'm sitting happy with my Nexus phone, my $30/month Walmart unlimited data plan. He made it all easy and even helped me keep my old number! Best service and nicest retail outlet I've ever seen for a cell phone company. read more

My fiancé went in to preorder the new iPhone 6s plus, but they messed up and placed order for iPhone 6s instead. How can people work in the cell phone store messed up, overall they should know there is a "plus" at the end?! The worst thing is, my fiancé confirmed with the guy to order the right thing also, just greatly disappointed and unsatisfied about that! read more

Uzi and Julie were rockstars! I came in paying way too much for my cell phone service at Sprint and these awesome reps made my transition smooth and professional. Uzi was very helpful with breaking down my new plan and guidelines for switching carriers. Juliana made sure everything was well connected and made sure we had smiles on the way out. Happy Holidays T-Mobile Cerritos! read more

I always dread going to any phone carrier, for whatever reason. The service is usually unpleasant and slow. However, I've had nothing but good experiences here. I've been here a good number of times and have interacted with a lot of different associates. Every single one has provided me with a useful and informational visit. With the exception of one or two visits, I didn't need to wait long to be helped. They've helped me find ways to save phone and I never felt pressured to buy more than I need. Definitely recommend this particular location if you need to visit T-mobile! read more

Because Danny is great! Every Time I need help with something he is alway this first to get to business. Thanks a lot! Till next time

Poor customer service, there too slow, not enough workers. When you walk in there they don't really see you or greet you. So you basically stand around... Looking dumb with the rest of the people that are looking around. Another thing , since you wait for a long time , you want to use the restroom , and there's no bathroom for the customers , that I hate... read more

Came in for a quick check-up on my little brother's account. As promised I will get him a new phone. Jessica has been very helpful. The place is fairly new and everything is eye-catching. Our transaction with her was straight forward and quick. Since this is a bigger location, I believe the stores use this as a stock room for their phones so this is where all the updated inventory happens. ow did I know that?..I called 3 t-mobile branches around the area and they said that If they don't have the phone my brother wanted, pretty sure this location will have it. Lo and behold, they do. So to save the drive and gas, just come over here and do your quick fixes for you T-mobile peeps. read more