Been an Verizon customer for 14+ years and been coming to this location ever since. Great customer service and great overall experience. Danny the solution manager is a lifesaver and really a great person and helped me out. Thank you again Danny. read more

Wow! What a great experience! I had been dreading going in to a store to upgrade my phone because it's always been such a tedious process but Jeremy made it so easy! He was extremely helpful and efficient. He answered all my questions and was able to provide a solution for me since my phone was not properly backing up to my iCloud. He even helped my boyfriend afterward who was interested in Bose headphones and a Fitbit. I'll definitely be coming back to Jeremy for all of our future needs! Thank you for restoring our faith in Verizon! read more

Today I needed to come back to Verizon to finish the fix of my Samsung Galaxy S7 Edge. I had only had this phone since June. Well don't know if I have bad mojo, but one week ago the bottom quarter of the phone was no longer sensitive to the touch. Texting was near to impossible. Thinking I was losing it, I went into the store and was assured that there was something wrong. Jose ordered a new phone for me. Jose was great. Yeltsin has been my "go to" guy for awhile but he was busy. When Yeltsin was available, Jose did not have a problem with my having Yeltsin finish the transaction. The replacement phone was delivered to my office the next day. I went back to Verizon a few days later to transfer the old phone to the "new" phone. I was not thrilled that the replacement phone was a factory refurb. This is the policy. Yeltsin spent time with me reviewing what needed to be transfered to the new phone. That was Friday afternoon. Seemed under control. Just my luck, I was working late at my office on Saturday. When I went to grab my phone I noticed that it was "frozen". Ok, round two. Luckily the Verizon store was open at 7:00 pm. Valerie, the manager greeted me. She had remembered me from the other day. Yeltsin was gone. Again, Valerie checked my phone and lucky me, I got another lemon. She ordered a phone with the understanding that it should be available early Monday. So today, the phone froze again. It was 3:00. I cannot be without a phone due to work. I went back to Verizon. The replacement had still not been delivered. Valerie was at lunch when I arrived. Another Manager (don't know his name) ok'd a new replacement phone. Yeltsin made the exchange for me. Although the policy is for the factory refurb, they considered the circumstances and made the right decision to take care of the problem. The phone situation has been a time consuming mess, but the people at this Verizon have made it as good as the situation allowed. The fact that I got two crappy phones was not their fault. They ordered a replacement as soon as the issue was identified. They were helpful and friendly. I am even evaluating push to talk phone / radios thru Yeltsin for my business. Sprint / Nextell is not the best. I have been a customer at this store for a very long time.There have been problems with various phones and some trouble-shooting. I read some of the bad reviews. As a business owner, I can empathize with the store. I have had a few very bad customer service people, but overall the experience is good. Who knows, maybe the customer is a "pain". I am sure some people think that I am difficult. Finding good employees is like winning the lottery. Sometimes you might get the jackpot, other times a different payout. I have had some employees that have not been great. You can't watch them all the time and sometimes you have no idea what might be happening without feedback. For me, the key to the person that doesn't seem to be helping with the right attitude, is ASK FOR ANOTHER SALESPERSON. Tell the Manager your valid complaints. When you come to this store, there are so many people that have worked there for a very long time. That is usually a good sign. The couple of people that I didn't care for in the past, were no where to be seen in the three visits that I made over the last week. So my guess it that they are gone. Yeltsin, Valerie, Jose and today's manager all great. I have been to other stores. I think overall this store has the best track record of most. I think that my experiences count for something as I have had cell phones since 1986. That might make me an OG.................. read more

I was helped by Daniel Rivera. I went in to upgrade a line on my family plan and to switch a phone to a newer phone I had. I called him later than day to ask him a question and he made himself available even though he was on his lunch break. Awesome guy! He was so patient with me and made sure I was taken cared of. He was very knowledgeable about the different types of phones and about Verizon in general. I would definitely recommend people to him. I also noticed that the other sales associates were helpful with the customers they were helping as well. This is a great store to go to if you are seeking great customer service. read more

So this is my first experience with Verizon since I've only been with the company for 3 days, but man has it been amazing! The workers I've been able to interact and spend time with we're excited and very thorough and helpful. At times they can seem a bit selly but hey it's their job right? They had a very stocked and full inventory and everything you would need or want for your a new phone or tablet (ie screen protectors, covers, keyboards, bluetooths, speakers, etc). They have an abundance of people working the floor and most importantly helpful and effective managers. Though this store can get busy, you will never feel neglected or unwelcome. I will definitely be coming only to this store for my phone needs because that's how wonderful my experience was with the workers, and plus Starbucks being right next door kinda adds an incentive read more

Was a Verizon customer since the mid 90's. Came to this location after we could not get service at the Willow St location on Dec 7 at about 4 pm. Sales person was more interested in talking to coworkers and was not interested in getting me an affordable plan. Was rude and not helpful. It took less than 5 minutes with him to convince me to leave Verizon. By 5 pm i was a Sprint customer and saving $40 a month over my current Verizon plan for unlimited services! Making sure to tell everyone i know! read more

Do not have Robert help you he is a switch and bate sales person and doesn't do what verbally agreed to. He told my husband and I he would get the edge program for my husbands phone. Didn't do that and we ended up with a 1,000 phone bill . Keeps changing his story . Warning stay away from Robert he's a smooth operator and tricks you in the end . read more

Just got done upgrading to an iPhone6. Eddie made the process easy, quick and informative! We will definitely be seeing him next time we want to purchase a new toy! read more

Went to the Verizon store on Bellflower this morning to find out why my old Samsung 5S wouldn't load emails. Rachel was very helpful and was able to get things fixed in record time. Thanks! read more

Typical large company. Separates everything and how employees can service, but it ultimately punished the customer. Perhaps when retail locations suffer the same fate as malls they will change. read more

I've had Verizon Wireless cell service for 12 years. This store location is fairly close to my house and is in the middle of most places I frequent. Over a year ago, we decided to stop in to look at new phones for an upgrade. They had a great deal on blackberrys, so we decided to get 2. We've since been in several times at various times of the day. I've never had to wait for long for anything at this location. The tech support reps and the store workers always have a great attitude and are eager to answer any of my questions. read more

The Short: *Excellent customer service *Only Corporate Owned Store in LB *Lots of parking, near freeways The Long: Came into this store with my hubby ready to switch to Verizon and get the new iphone 4s. We were lucky enough to happen upon Zack, who, if you are looking for a new phone is THE guy to see. He went over every feature of the iphone 4s twice, then over their service plans. Then we were't too sure, so nicely as could be he said "okay, lets go back and look at some other phones". My husband is a slow decision maker, and Zack was patient as could be- even though in the end we kept him there for over an hour after closing. Zack seems honestly excited about Verizon and the phones they carry (he's a droid guy btw). After he explained the pros and cons of every smart phone in stock, we both went droids- the rezound which has beats sound system and comes with a hundred dollar pair of earbuds- music on my phone is really important to me since I go to the gym every day, snowboard and clean the house all with music streaming from grooveshark on my phone and with headphones soundly implanted in my ears and music blaring. When we signed on, Zack thought to ask if my husbands company offers any verizon discounts- something we hadn't even thought about. It turns out, his company does offer a huge discount which makes our service the same price as if we had stayed with tmobile- except now our service rocks and I don't want to throw my phone out the window. Oh yeah- we were concerned about our data coverage (which is on special so we pay for 2gig and get 4)....weve been almost a month with constant music streaming, app downlaoding, and angry birds playing, and neither of us have even gotten close to one gig (im at like .74) We couldn't be happier with our phones- which by the way have a siri-comparible function, excellent talk texting (Ill never have to use my chubby, clumsy little fingers again) and the actual coverage with Verizon is incredible- my phone is so fricken fast I've been plugging it into my computer as a hotspot bc its faster than what i've got at home :) We drove across town to this location specifically despite there being another privately owned verizon store walking distance. I would say it was worth the drive to go to the corporate store- their staff are really knowledgeable about the products they carry and their service... and if you need a phone, GO TALK TO ZACK!!!!!! read more

Horrible service five of their presented of standing in laughing there ass off and nobody can help me what a customer service I'll call the customer service no customer service the only reason I came here just because next to my house and I don't want to drive couple miles. If it would be possible I would give them zero stars read more

If I could choose not stars at all, I would do so. Worst customer service ever and they are very passive about any issues. I sure do regret switching to verizon cause of their poor service read more

I walked in today to get some help with my storage problem. Bryan Chavez was very helpful. I appreciate his patience and willingness to alleviate my storage issues. read more

I just had an awful experience here that needs to be shared. I came in a few days after Christmas to activate my new phone. The sales guy convinced me to change my plan and said it came with a mobile hotspot, more gigs of data, and I would be saving money on my monthly bill. Total BS. I just discovered after speaking with customer service over the phone that the mobile hotspot sale was completely separate from the new plan I was signed up for. Not only that, but I have to pay an activation fee, an additional fee for the hotspot itself, AND I'm now locked into a 2-year contract..WTF. The person on the phone was flabbergasted and told me to go back to the store. I sincerely hope this will be remedied and will totally update if so. But I can't stress enough how awful this sales person must be to not disclose any of this and to make it sound like I am getting a deal. After the initial costs, I would only be saving $2.80 a month. Get real. read more

Absolutely the worst customer service reps in this city! My Galaxy S7 did an update last week on a Saturday morning and it some how got locked and it wouldn't turn off or on and had a blank screen but the two led lights on the bottom of the phone were illuminated and the phone was getting pretty hot. I took the phone into this store and was greeted by a black gentleman and a woman with black hair (sorry I didn't get their names) but I explained what was happening and they looked up my account and just said that there is nothing they could do about it since I did not take the insurance and the warranty was expired just a little over a year. She said I had to send the phone off to a "Samsung" dealer because it is a Samsung issue. The black man agreed, then handed me back my phone. I said, that's it? They both said, yup, it's not a Verizon issue, I have to send it off to Samsung. I told them how disappointed I was with Verizon and they pretty much gave me the information as to who to call to cancel my service. I then took the phone over to Costco to the Verizon kiosk and the guy looked at the phone, held down the volume down button and the power button simultaneously and the phone rest and came back on. WOW! Maybe if this store would hire people who are a little more trained on Samsung phones and had a little bit of compassion and customer service skills, this store might receive positive reviews. I will NEVER visit this store again, I will definitely drive out of my way to receive decent customer service by employees who know what they're doing. Shame on Verizon who hire these incompetent, unknowledgeable people. read more

Stay away from this store, they will rip you off. I bought a Galaxy S9 on Black Friday and bought a screen protector for it. The associate , Jawon told me it had a lifetime warranty so if anything happened, bring it back in and they would replace it for free. Well as things happen, I dropped my phone and cracked the protector. I went back to the store only to find out that the replacement must happen through a company called Zagg. At no point was I told this. Luckily there is a Zagg kiosk at Cerritos Town Center. When I arrived there the associate notified me that they could replace it, however the store had put on the wrong protector, that I sold me one for the S8 and not the S9. She recommended that I go back to Verizon and get my refund. I asked to speak with the Manager and met with Martha Roque. Exhibiting No Customer Service skills, she advised that she couldn't give me a refund. I asked why especially since her associate sold me the wrong one to begin with. After asking for her boss' name, she suddenly was able to give me a small refund, but nothing close to what I paid. My next call and correspondence will be to Verizon Corporate. STAY AWAY!!! read more

While the person I was working with was very helpful, because he was so busy trying to solve my problem I asked a question, about a phone feature, a lady that was sitting around with absolutely nothing to do. Big mistake! Her name is Nanis Gad. Not only she sent me back to the person trying to help me but she misled me giving me the wrong answer! This haters shouldn't work in "customer service". read more

I've been a verizon customer for 13 years and this has been the store I've gone to for the past 10 years.....and now never again. What the heck happened to the customer service at verizon? What the heck happened to the associates that worked at this store being top notch? If I wanted a mediocre verizon store with lazy employees I'd go to the lakewood or Carson stores. There used to be knowledgable staff that would go way above and beyond to take care of their customers. Went in yesterday and everyone that worked there seemed to be bothered by customers. They were there to joke and talk to themselves and collect a paycheck and get employee discounts on their phones. Want to know specs on that new g3 that came out....don't ask an associate but they can tell you what "cool" colors it comes in. Want to know the differences between the S5 and iPhone 5 battery life....don't ask but they can try to sell you a tablet at a great price. Want to know how much data you use on average in a month....how many mobile to mobile minutes compared to night time minutes you use....don't ask but they can give you a good deal on fios if you combine your wireless bill. Went in to buy 2 phones....combine my bill with the wife's and share minutes.....sign another 2 year contract.....and I ended up leaving with nothing. I'd rather go home and do everything online or even maybe with another phone company.....it was that bad. read more

Jerk offs, the boys at the door. I just don't like them there, they assume instead of being helpful.

Me and my mom came in there the other day and got great service from zack. He was so helpful and understanding. If you go in here make sure to ask for zack to help you, thanks again !!!! read more

Alan was super helpful. We walked in right before they were closing and he still went out of his way to help us. He didn't make us feel rushed or bad for coming in late. Great customer service! read more

I had such a positive experience at this store from the moment I walked in. I didn't have to wait in line, we got to work immediately. A young man by the name of Jawan Hughes worked with me and my husband for forty minutes. Mr Hughes was extremely smart, interesting to talk to and very helpful. I love going to the corporate offices vs the franchise stores. My husband and I walked out of the store both saying "that guy was great to work with!" read more

Check in was smooth, Rachel was really nice and explained the differences between the iPhone and new Google Pixel. Gilbert took over when she was finished with her shift and he was nothing but helpful with getting my new iPhone 7 when I was on a time crunch. Thanks read more

Verizon - Spider-Man Special Cracked Edition iPhone 6 - Mobile Phones Near Me - Long Beach, California

Run, don't walk, away from this store. I was sent to the store by the great CSR on the phone at Verizon, and told i would be helped. In fact, Gabriel was not only unpleasant but did little to help me or even feign interest in the problem with my phone. The Verizon folks on the phone were great, but i will never return to this store. I'd rather pay the additional fees at the franchise store. read more

FIOS speeds have been steadily declining in past 3 months! Ridiculously slow download speeds (2-4 MBS) at all times of the day! At times so slow that Verizons own Speed Test page will not load.....SERIOUSLY??? Also not happy with Verizon's handling of Netflix streaming...they can point their finger all they want at Netflix, but bottom line is Im paying for 25MBS download speed which is capable of easily handling content streaming yet, my shows buffer. Verizon-Update your infrastructure and quit slowing download speeds based on what your customers are using the internet service they pay for, for! read more

5 stars to Eddie and Zach always a big help when I am in town and need to help with my phone

Not sure how they have such a low overall rating because we had an awesome experience. Eddie helped us switch our phones over with our edge upgrade. He was knowledgeable enough to answer all of our questions and made the always a headache task of getting new phones smooth and easy. I would rather go here than the one on 2nd street ANY DAY. read more

Its annoying when all I want to do is exchange a cellphone case because I bought the wrong size and I'm waiting over 20 minutes so far behind people who are setting up phone plans which we all know takes FOREVER. I could have been in and out. They should rethink the whole wait system for customers who need a simple purchase. Oh well still waiting.......... read more

Eddie is the man! Great service and took his time to explain to me everything I need to know. One of the only phone store with a friendly and professional workers. read more

This has got to be the worst Verizon store for customer service. Out of four people helping us, only one, Alan, was helpful. First guy was irritated that my mom couldn't remember her password. Second lady was on a personal phone call on the floor and irritated that we asked if she was busy. Third guy ignored me until the third time I said excuse me and even then didn't even seem interested in helping us. Alan was the only one who actually took time to answer our questions and actually explain the answers. To make it worse, most of the employees were just standing around talking to each other and seemed irritated anytime any person had a question. Will not be coming to this location again. read more

I have been a Verizon customer for many years now and to say that I'm finally disappointed in this company they're misleading sales Antics there hidden fees I was given a free tablet by Verizon said free free tablet right set $9 a month extra on my bill now later after everything said and done $100 and I'm already locked in no returns this is how Verizon gives people that have been customers for many years appreciation the other end of it is I will never buy another Motorola phone I was a big fan of the Motorola Droid Turbo and now I have the Z but this phone sucks and of course I've had it for about 6 months so I can never return it at Verizon they have no answer they don't care about the consumer so I think it's about time to switch to T-Mobile Verizon shame on you read more

Had a very good experience at this store it was all because of their employee her name is Lauren she really went the extra mile to help us with our new phones super patient didn't try to upsell us anything good job Verizon in your choice with Lauren read more

I've had better service at other Verizon stores.. This one is kind of iffy...

The BEST customer service ever! Francis Ryan took sooo much time and support to assist me with my I-phone, and my blue tooth. He was very patient, knowledgeable ,made the entire experience a positive one. I told his manager Tony to give him a raise. I will absolutely return to this OUTSTANDING store. Happy Holidays from a very pleased Verizon customer ! read more

I rarely write reviews but the service My wife and I received was so POOR today I hope to save some of you some money. After 5 min. of online research, we walked into the store to ask a few questions with the intent of ordering 2 phones. To my dismay the sales person limited his answers to the highest cost plans. He also did not correctly explain any current programs Verizon offers. If you want a Verizon please visit a different store, the staff is shady at best. We did order phones and sign up through a different store close by, the staff there was outstanding!!!!!! read more

Terrible service!!!! I have tried 3 times to get this store to correct a billing error that came after one of their reps.gave me a supposedly free 1 month try of "navigator" Gilbert, the sales rep. kept telling meI was on a plan that I wasn't when he hadn't even looked at my billing history, then made up some line about why my bill had increased. Then the supposed manager told me I had to call customer support and the extra fee was because I had changed my plan. When I called customer support a wonderful rep (Kelsey) took care of the extra charge which was not a plan change but a mistake made by that store when I tried VZ Navigator (which is what I told Gilbert and the manager in the first place) Verizon took the Bellflower store address and submitted a complaint and said the manager could have taken care of the erroneous billing at the store. Avoid this store-they will only take care of you if you are going to upgrade a phone or sell you something-otherwise they could care less about you!!! read more

This review is regarding Verizon internet, and not this retail store. Verizon is garbage. I had a cell phone with them in the 90's and I remember discontinuing service, and having a bad taste in my mouth. But 20 years later, the bad memory faded and I signed up for internet. The contracts are ridiculous; 12 months at one price, but a 2 year contract is required just so they can jack up the price to a ridiculous amount for the remaining year, but with no change in service. The customer service representatives are despondent people who really could care if you have Verizon as a provider or not. I just paid the early termination fee because even if I go somewhere else and have to pay the same amount of money, or more, at least I will not be supporting Verizon. Contracts like that, that rob people, or try to strong arm you into purchasing more services are very alienating to a customer. The experience is similar to my experience with Direct TV, and I've refused to have anything to do with them for the past 8 years, and highly discourage others from residentially patronizing those services. I don't appreciate how these large companies can come in like monopolies and dictate ridiculousness. I hope Verizon moves out of Long Beach so AT&T can move in. For now, I've signed up with Charter who is providing me with the same services, at a cheaper price, and are not requiring a contract. Verizon is garbage in a garbage pail. They are a bunch of garbage pail kids slinging their over priced garbage. read more

I have been to this store 3 times in the past 2 years. Each time to upgrade my phone. Each time I have walked out of the store angry at either bad information, horrible customer service or both. I particularly enjoy waiting for 30 minutes, while watching 4 employees in black Verizon shirts stand around, on their phone shooting the breeze. Finally when it is my turn, they cannot answer any of my questions without running to the backroom. Horrible Horrible place with useless untrained employees. read more