I am writing this review so that others will not have the same bad experience that I had I have been a Verizon customer for a few years now and over the course of this time,I have made numerous large purchases and have been paying faithfully approximately $250 to $300 dollars every couple of weeks I have always kept any payment arrangements that I have made most recently,I completed my payment arrangements on Friday of this past week and I actually paid more than what the payment arrangement asked for The very next day ,I received an email message from Verizon stating that my account"s services were suspended.When I called to speak to the Customer Service Department of Verizon,I was greeted by a very rude and sarcastic person who most definitely did not treat me in a kind and caring manner She said that it was my responsibility to make additional arrangements on any remaining unpaid balance I was never previously told by Verizon that I needed to make such arrangements I explained to her that if I had been told that I would have made the required arrangements Verizon is always bragging about their excellent customer service However the treatment that I was subjected to was anything but excellent Verizon likes to lure its customers into purchasing as many highly priced items as possible and does not fully explain the costs and fees that are wrapped up into these items as long as they make a sale and their subsequent commission They really don't care about customer service They refused to work with me even after speaking to the "Supervisor" who was even more rude than the first one that I spoke to My advise to anyone considering Verizon as their cell phone carrier is to run as fast as you can to a different carrier Sincerely Albert J Fasulo Jr read more

Verizon. One time I see you guys give good service in your store, the next time its craptacular. In the past, I've fought tooth and nail to take care of any issues either online via chat or on the phone. Service was awful in store. Then I went in with my FIL and he received good service, and I thought you guys had really turned things around. Nope. I was wrong. A few days ago I took my 20 month old smart phone in because I was lucky if my battery lasted 5 hours if the phone was unplugged when it reached full charge and not used at all. The rep (started with a B) I spoke to told me 1) I destroyed my battery by using a car charger I bought at Verizon about once every 6 weeks, that 2) if you ever use a social media app, even on a brand new phone, you should not expect your battery to last more then 3 hours on a full charge, and 3) he might be able to get me out the door with a new phone (he also tried to sell me tablets and every accessory the store carried) for $150, but he would get into so much trouble if he did that because he was required by store policy to upsale additional items onto any new phone he sold. He was rather pushy, and insisted nothing was wrong with my phone. Um funny because my battery is not holding a charge like it used to, which is age related, and I'm pretty sure not being able to go anywhere without my charger is a problem. But to hear him talk none of this was normal wear and tear and it was all my fault. I left without buying anything, came home, and ordered a new phone online through their website for a total under $75. My new phone, after using social media on it all day, still had a 75% charge after 14 hours. Yeah, 3 hours my a**! So, while Verizon offers excellent coverage and they have good phones that almost last long enough to get you to the upgrade frame, their in store customer service still pretty much sucks. I'd say skip out on the store experience unless you just want to play with new phones or tablets, and do your business with them online or over the phone. read more

This place is a fraud! Avoid Vijay (he's the fat guy that's always eating donuts and has long hair) and Ralph. They conned me out of giving me two "free" tablets and lied to my face telling me the only charges would be activation and taxes. Do not sign anything and read your contacts thoroughly. They didn't mention a 10/month added line fee. And they wanted me buy 3 of them! !! I had to pay a 70 restocking fee on each tablet read more

Horrible. Day and night Managers are clowns and very rude and unprofessional. Went on 4/10 for new service and the Mexican guy, I believe his name is Oscar messed up everything. He ran 5 credit checks and then locked my credit so had to contact Verizon, was ready to pay for everything then I realized I left my credit card in the car and told him I'll be back in a min. Came back not even 30 seconds later and he was already helping someone else and ignored me. Walked out with a pos s6 that I ended up exchanging somewhere else but realized they deactivated my SIM card and came by this store to get a replacement. There was only 2 ppl in the store and the manager was acting like a lil punk and don't want to help me and told me wait 45 min to 1 hours even thigh no one was there because he to scan it or something. I told him just give me the sim and I'll activate it my self because I needed my service restored ASAP and he said He can't and to call CS and have it shipped if I want it activate it my self. Walked out furiously. They also tried to trick me on some stuff like a activation fee, signed me up on a $80 plan when I wanted $60 and gave me insurance with out my authorization, this was on 4/18. Also on 4/10 they didn't help me with my employer discount or porting my number. Service is also garbage. Canceling everything soon. Avoid at all costs. read more

Lancaster Verizon is the worst stiore I have ever been into there's no customer service they never get your order right they lie to you to get you in the store read more

Horrible customer service!!! The guy at the front door is a idiot. He doesn't sign people on first come, first serve. It's just whoever he sees first. Very frustrating. Store is always busy!!! All the employees talk, talk, talk. They are very slow. Music is cranked up so you can't here. The manager dances around and flirts with woman all day. To laid back. I don't have all day. Let's move customers!!! read more

My experience with Verizon, has been miserable. Susan Gagnon of Mass., who said she was a manager, was just unprofessional and did not know how to handle or resolve customer concerns, which should be there number on priority. Please verizion...move to be more progressive and helpful to customers. read more

I have to agree with the other reviews that say they were lied too, the solutions manager was unhelpful and unprofessional and the staff will try to sell you more expensive items than what you ask for. I agree 100% with Robert who stated "customer service isn't just bad, it is hostile" The staff in the Lancaster store lack knowledge and their rudeness is an embarrassment to the Verizon name. They truly do not care if you if you shop in their store and customer loyalty means nothing. I left the Lancaster store and went over to Palmdale. I was greeted in a professional manner, The associate listened to what I needed and took care of me. The music was blasting like in the Lancaster store. I wasn't talked down to as I was in the Lancaster store, and the sales associate knew what she was talking about. The Lancaster store had told us all the data on our old phone was lost and there was no way to recover any of it. Imagine my surprise when Evelyn in the Palmdale store turned on the new phone we purchased from her and there was ALL our contacts, messages, everything! Thank you to the management and staff in the Palmdale Verizon Wireless store you know your products well and you know how to treat your customers with respect and professionalism. read more

This place is an abomination. These people are both incompetent and condescending. On prior occassions, I have waited for an hour and a half just to have the CSR tell me that they couldn't help me because they couldn't figure out how to uninstall an app. This entire branch needs to be fired and replaced. We added my wife onto my plan late last year, and without asking, they gave her the $10/Mo insurance on her phone. Since it was on autopay, I didn't notice for a few months and when I went in and requested that they credit me for the charges, the senior manager (Hugo) refused and told me that I had to leave. I was also talked down to by Bernadette. Believe it or not, dealing with the customer service line is more effective and pleasant than dealing with any of these people. read more

Anyone that goes to a retail sales location and doesn't expect to be sold to isn't the brightest person. Of course they are gonna try to upsell you, that's their job. Feel free to say no thank you, your a grown ass person. Remember your attitude will dictate how your visit goes. If your rude then the chances are your transaction will not go as smoothly as you would like. Granted all employees should be as professional as possible but they are still human. And if your complaining about fees or charges, you signed for them and it is your responsibility to make sure you read it and understand. Just like any other contract you have signed in your life. We are all taught at a young age that you read before you sign. Remember wireless companies provide a monthly service. If your getting a device for free whether it be a phone, iPad, tablet etc, there's gonna be a monthly charge and a contract. Let's stop pointing fingers and take responsibility for your own ignorance. read more

This store got my business because of their exceptional customer service. I am very big on businesses pleasing the customer who are paying their hard-earned money on their products. I needed phones for business and personal purposes separately and just went in to look. I immediately greeted from outside the door and asked what were my needs. I appreciated that, however, I was just there to look, not buy. The rep, Lamont allowed me to walk around but offered when I was ready, someone could assist me. I like that. Didn't even get an acknowledgement when I went into the Sprint store in the AV Mall (hint: I would avoid Sprint if I were you, poor customer service). When I saw something that might accommodate my needs, I asked for help and was presented with Branden for further assistance. Not only am I getting a phone for work, but also two smartphones for me and my son for personal use with a great deal. Three phones in all. No pressure either, which I really appreciated. Thank you Lamont & Branden! Thank you Verizon! read more

I recently went into this location and by far one of the Verizon Wireless stores I have ever been helped at. I walked in you see dull faces then you see batgirl with a smile on her face. And a loud laugh, then and there i new she was happy to be at work, I wanted to be helped by her. Marcela, who by far has the biggest smile on her face helped my elderly parents. My parents brought me along because in the past they have felt pressured and didn't want to be taken advantage of. Not only did Marcela help my parents get new smartphones she also signed them up to take these free classes. These classes help customers understand their phones better. I don't know any other cellphone company who offers this, when i asked if they had beginners classes Marcela informed me she teaches all the classes and she also has advanced classes. I have to say if you want the best customer service come see Marcela. Did I mention she has the Best attitude ever!!! Will be back for sure to see her!! Thank you Verizon For hiring someone like marcela. Keep up the super hero days Batgirl "marcela" even put a smile on my daughter. Smiles All around. read more