During the Christmas time frame, we switched to the unlimited plan with four subscribers (three new to Verizon). We were told by Isaac that there was a special going on and that we could get a phone for free with the new sign-ups and a switch to the unlimited plan - they would bill us for three months and then we would see a refund. It's been several months later (and several trips to the Verizon store to get this sorted out) and we're still being charged for the phone. The Verizon customer service line tells me that they see no record of any promotion on the line. As best I can tell, the original promotion was a scam to get us to buy a phone by telling us that it was free. This store has been very dishonest with me so far. Buyer beware! Shop here at your own risk! Similar to a previous review, bait and switch sums up my experience here as well. read more

Long story short. I walk in THE PALMDAlE store today with my 3 year old, the lady in the front put my name on the waiting list to be helped and said there was just one customer ahead of me and I was next. I said ok cool and we waited. And waited. And waited. Watching several customers walk in after me and being helped some even leaving before I even been helped. I waited an hour and my name was never called, there was customers that came in alot later than I did being helped. I just left. I was basically ignored for an hour . I went to the Lancaster one and even though it was busy. I thought I would have to wait awhile. But that wasn't the case they helped me as soon as I walked in. :) So thank you Lancaster Verizon for making up for the Palmdale ones crappy customer service. read more

Went in to do a simple upgrade and add a new line to my business account and the lady that was assisting us made me feel like having a business account was an inconvenience. She said she couldn't add a 2 year contract to my account because it was a business account and left to the back for 40 min, I had to ask someone else where did she go and when she came out she said she was on the phone with a business representative because she couldn't do the 2 year contract but if I was in a rush I can leave and do it myself. I wasn't even in a rush I just wanted to know why I was waiting to begin with. So I decided to do it online because she wasn't really giving me a choice. I asked if I could come back and get assistance to active the phone when I receive them and she literally told me "you just turn it on".I left, I called customer service and they explained why they couldn't do a 2 year plan and it was going to come out the same price if I finance it, which I was ok with it, but the lady at the store did not do her job and did not explain herself. Where was the manager Or supervisor at the time to step in?, I have no idea. Horrible customer service. read more

This is my favorite Verizon store in the AV! The staff is very friendly and I don't feel pushed into buying anything. I went to buy a new tempered glass screen protector after my old one broke and Liz even applied the tempered glass very carefully! My phone looks great again and will definitely stick to this particular Verizon store. read more

Verizon - From the far rihht corner - Mobile Phones Near Me - Lancaster, California

Do yourself a favor and do not go on here and purchase anything! We went in on August 31st bought 2 brand new iPhones and also a gizmo watch. The gizmo watch was only $25 which was nice! We can communicate with our daughter throughout the day and keep track of where she is. After 4 days of having the gizmo watch we had some technical issues. I took the proper procedures and called tech support. After on the phone with them for over an hour a supervisor from tech support notated my account and told em to go bring it back to the store, as I was still in the 15 day mark. We headed to the store and told the guy that sold us the devices what was going on. He had no issue returning the item, however he needed a supervisor to discount the watch back down to $25 or they were going to charge $49.99. The supervisor "tested" the gizmo watch and of course while there it was working fine. He came to me and told me he couldn't help me that we had soooooo much time to return the watch if we were still having issues. He would not let me get a word in edgewise so finally when I could I asked him if he checked the notes on the account. He basically told me no and proceeded to tell me to screw off on such a rude disrespectful tone. I than told him I do not have time to keep coming back for a measly watch and told him that the supervisor in tech support notated the account to bring the device back hassle free and with no charges to my account. My husband had to step in because the guy was pretty much being a jerk and he was the general manager at that. Finally the guy said he would exchange the watch. We left. When I got home I checked my receipt and he charged me $25 to do an even exchange for a defective item! WTH?!? I had to call 611 from my phone today to get this credited back to my account. I am at the point where I should have just returned all 3 items back to the store and went directly to apple for the phones and through 611 for the watch. Unfortunately, the office is closed now, however i do intend on reaching out to his supervisor on the way i was treated that day. We all have bad days but seriously the amount of money I spent in his store and to be treated like that for a measly $25 watch that was defective was not necessary! DO YOURSELF A FAVOR GO SOMEWHERE ELSE OR ORDER ONLINE! read more

"Managers" are a joke here. They don't want to help their customers, even though that's what they get paid to do. Verizon customer service has really gone downhill. Please start hiring more qualified personnel! read more

Yesterday my husband and my self went to upgrade. With the help of Ralph we were there for a long time but he gave us the best help ever, we ended up staying until closing but it was worth the wait every associate that was left they were also very friendly I give it 100% read more

My phone had frozen and I couldn't even answer calls or place them. I went in and the very rude representative took it to the back and did something. When he brought it back, I asked what I had done to it, no explanation, just rudely told me it was fixed. I could place calls and answer them but it would not connect with my cars. I had to get that corrected over the phone with a real Verizon specialist read more

I have great experience every time I go. Michael was amazing! To bad he moved back down to Valencia. I will always go to this store to get my phone needs taken care of. They are really great here and always provide good customer service. Thanks again to my Verizon family for all your help read more

I went today to get an iPad pro. I was shopping around when I got to the store George helped me out. It felt like he went above and beyond what he needed to. Had patience, was very knowledgeable and answered all my questions! He wasn't just looking for a sale, he put customer service first and you don't find that anymore! Will be going back for all my upgrades! Give this guy a raise! read more

Came here after a negative experience at the Palmdale store. Isaac here in Lancaster was the best! He was courteous, helpful, and actually saved me some money on my upgrade. I am a forever customer to this store for sure! read more

Very unprofessional went to the store for help because It wouldn't work online, I get there and they tell me to go online and try again like if I didn't do that 50 times already. So currently on the phone with them. Don't know why tf they got people working at the store when they literally attend you from outside so idk what is taking them so long in answering the phones when no one can even be inside. I've Been on hold for the past 10 minutes. read more

Excellent service! Greeted at door! Asked what we need then asked to sit & wait. One minute later getting helped! Switched from the Jitterbug worse cell hell ever back to iphone! Yay! read more

Went into this store with my fiancee to see what it would cost to add her onto my plan. After refusing the tablets they were pushing for us to also add to our plan, we decided against adding her, and to just wait for now. So we left, without buying anything just yet Two days later I get a text message "your billing changes are available to view online." Thanks for signing up for $150 worth of DATA! Thanks. P.S. Working it out to get my bill back to where it was right now with customer service over the phone. Never had an issue with Verizon till we decide to take a look around this store. read more

Pheobe is a rotten person and salesman. Get rid of her. Popping gum the entire time, and very condescending. You ask a question and she acts like you're stupid because you didn't already know the answer. Ummm... Isn't that the purpose of your job?!? If I don't understand, explain it! read more

What a great store. I've never had an issue with a phone since I moved here from AT&T. Everyone is knowledgable and incredibly helpful. Carlos is a great guy who knows his stuff and is always there to answer any questions you may have. read more

This store is full of controlled corporate zombies. Customers are treated like liars trying to hustle the store. Im 41 & this was the worst customer experience I've ever had in my life! They basically told me to go away & come back in a month if the problem persist. Keep in mind that this was 4days after the new phone purchase. read more

I found the place to be a meat market trying to get us in and out at maximum speed with the most damage to my bank accounts. They have made some less than ethical changes in our account that I am going to get straightened out. I've been a Verizon customer for 10 plus years and have had 0 bad experience until now. I plan on correcting this soon. read more

Take your biz elsewhere, even if your a devoted Verizon customer, the kids working there acted like I was wasting there time, The lady if you can call her that was talking to me as she played with her phone,eyes on her phone. Only did I get her when I asked for the guys name before I was going to walk out. Time spent 1 hour, problem solved absolutely not!!! It's time to bring some customer service back. read more

Verizon wireless has the worst customer service. I have been with them for over 15 years. I am sick and tired of every C/R telling me something different. They lie and talk down to you. Each phone call with them is 45 mins it bad. They you get the short end of the stick. The are a real price of work. I wish I could give the NO STARS. read more

Great customer service. Martha was a great help and shes as beautiful as they come. She took the time to come and help me even though i didn't sign in,she educated me on the android Tablet that i ended up getting(xyboard 8.2).It's a busy store and everybody seems to think that they are the only person on the face of this earth when they step foot in this store. If you wait your turn and have a little patience you won't be disappointed. read more

Bought 2 i phones within the last year from them. Both times we purchased insurance and were told that the deductible was $50. When my phone was damaged, the phone was actually termed a "specialty device" and the deductible would be $169. Verizon office, customer service phone line and facebook all refused to do anything about it. Get it in writing! read more

Customers of Verizon since 2003. Never had a negative experience with company until now. Went in to try to solve a billing issue from purchase @store. Mgr name Lamont would not help us, told us he needed to help every customer coming into the store-since he was the only mgr at that time. (So what are we?Not customers?Certainly not valued customers to him.) He told us that he would call us back that day later, never happened. Two days later, spoke to our previous salesperson name Jeff, also told us 'he WILL' call us back when he sees what can do after speaking to Lamont. Again - no calls. WOW, the customer service at this location is ridiculous. I will not be dealing with this location any longer, perhaps even cancelling with verizon wireless all together eventually. Still trying to solve this issue that they never told us about certain charges when upgrading phones -while not during upgrading time. read more

I went to this Verizon location because it was recommended to me by my sister after I had a bad experience at a different location. Julie was amazing and very patient with me. I then went back another day because I accidentally messed up the programming of my phone and once again she did an amazing job of fixing my phone. She is supportive, kind, and very knowledgeable. Thanks, Julie. You're the best! read more

Staffed by a bunch of lazy teens who are only interested in helping you if they can sell you overpriced phone packages and accessories. Save yourself half a day and all the hassle by doing everything online. read more

Ralph is the man!!!!! Quick and easy and helped with my bad day!!!! Thanks Ralph! You are a 5 star customer service provider! Watch out I might steal him to work for me! GREAT CUSTOMER SERVICE. read more

Worst verizon I ever went to, the guy helping me out was paying no attention and did not care about my customer satisfaction, I think his name was Branden and manager didn't care either. I will never go there again or recommend them , I recommend the one in Palmdale across the street from the mall the woman in there helped so much and took 10 mins to fix my problem. I suggest go to that one. read more

Worst customer service I have ever seen not only was I told no as soon as I asked a question but the employees seem to be all in cahoots with each other lying and protecting one another from any costumer complaint. They need better management or better employees bottom line ! The employee that lied to me about this issue his name was Daniel / David read more

Not a fan of their customer service. Bought the new iPhone 6 there. Also got all the bells and whistles to go with it. After 32 days, the button on the case broke. Took it back to the store and because I wasn't in the 30 window, I'm on my own. First the sales person said I needed to deal with the manufacturer, on the box it says to return to retailer! The sales person said call the manufacturer, there's no number on the box! Besides, it says to return to retailer! Major failure on the customer service side! read more

I just came in to transfer over my new phone. Excellent customer service! The process of downloading took forever but, our agent stayed with us to see if we needed anything else. Took time to make small talk and didn't make us feel rushed. Second location in two days both excellent! read more

This is my least favorite Verizon store to deal with. I walked in today with no welcome and no one checking people in like they do at every other store. I'm fine with signing in myself but that apparently isn't an option anymore. There were two employees standing near the front door talking with their tablets in hand ignoring everyone walking through the door. Several customers were standing near them wondering the same as me, if anyone was going to acknowledge us entering the store. Three people ended up getting checked in before me though I technically was first through the door. They just don't seem as welcoming at this store as they are at others. You must approach them, they won't come to you. If you decide to take a look around you can go unnoticed. Once signed in it was a decent wait, something they can't really control, I get that. But while I waited I did notice at least two other employees walking around with no real agenda. Once seen by a rep I had a good experience. They usually are pretty nice. My only issue was with the initial entry into the store. If I wasn't Verizon customer I would have left and taken my business elsewhere. read more

Plan at least a 30 minute wait. Don't believe everything they say. We have been over charged for a phone for 3 months. We are still trying to get them to fix it read more

I went on 3/11/16 If u want great customer service and get treated right ask for Shane or Paul they are helpful and patient in all you need with getting a phone or tablet or anything you need, thanks again for your guys wonderful customer service read more

Transferred most of there customers to Frontier. I thought Verizon's phone & internet sucked Frontier is the worst I have ever seen.

I had been to this Verizon store two times previously and Mario and the other young lady who helped me were great sorry can't remember her name, and most importantly HONEST. I went to go add a line and was helped by Ladetric who not only lied once but three different times telling me I'm getting this phone and giving me a more expensive one, in hopes that I would not notice until it was to late. So had to take the phone back then him and his Solutions Manager are acting like I can't return the phone and that the sale that was on the Droid Play was over on the 20th which was a LIE. So I wound eventually get my credit and returned the more expensive Z Force he sold me. It's one thing when you work in sales to try and Upsell,I get it but to look me in my eyes and lie there are no words. Funny thing I go over to the Verizon in Palmdale and what do you know the Droid Play is on sale till May 14th for 17.00 month then after 3 months drops to 10.00 now they are both Verizon stores but the Solutions Manger on 10th street lied and told me the sale was no longer on, now this was a manager not just the sale rep Ladetric,but it's on sale at Palmdale still. Don't lie to Customers because in the end you are the ones who are going to loose money and possibly a customer it's not worth it. Be honest and think of the customer first then your commission. read more

The worst! long lines and horrible customer service. They can never seem to help and always refer to someone over the phone. everytime I upgrade I NEVER pay what they tell me the price will be, read more

This is where is go if I start having too much faith in humanity. The customer service isn't just bad, it's hostile! Not only are these people bad at their jobs, they are actually rude, and have flat out lied to me about what they can and cant do. I thought going into a store and dealing with somone in person would yield better results. But I have walked out of this store mid-conversation twice now. And everything I needed to do, i ended up doing over the phone, EVEN THE THINGS THEY SAID COULDNT BE DONE. It's like this store is a receptical for rehabilitating ex-cons or something. Rude and bad at their jobs. read more

Horrible customer service. Instead of looking in my account to look for options they automatically told me they couldn't do anything for me. Worst Verizon store ever read more

I went to the Palmdale store they didn't have my phone the guy there did a online order for me and I went to pick it up at the Lancaster store, I arrive and i am told it will be about 15 mins... so about 30 mins later I am told again it's gonna be about another 10 because of the safe or whatever... where the hell is this safe?!? Why does it take so long to get a phone from the back.. anyways Palmdale ordered the wrong phone and the solutions manager wanted to exchange it but was having a hard time, I said why dont you return it and create a new order for the right phone and so he does... so after ALL that, Im trying to order the right one and its not bringing up the store location for me to order after about 20 mins Robert says oh here we can do it on the computer and I said you know what I need to go it's been too long he says it will only take 10 mins, ummm it should have taken 10 mins the first time!!! read more

Verizon wireless has terrible customer appreciation I've been with this company for over 10 years . my phone is broken and all I want to do is be able to upgrade two weeks before my upgrade date is available they refused to help. so now I have to sit with a broken phone. My family and I will be leaving this company as soon as our contracts are up . I also share this poor experience with anyone considering side in up with Verizon wireless. read more