I had bought a used gaming laptop recently and noticed that it would overheat. Turns out the CPU…read morewas burned and on top of that, the interior of the laptop was caked in grime. Safe to say, I got ripped off. Raul, the computer tech, identified the problem and showed me the damage.

Raul made time for my hard drive upgrade right away. He offered fast turnaround, with the…read morereplacement SSD installed and my iMac ready for pickup in a single day. Unfortunately, in the course of opening up the iMac --which requires removing the glass with a pry tool -- the Apple was nearly sliced (see photo). I won't lie: I was mortified by the damage but also felt bad for Raul since clearly this is not easy news to break to a first-time customer. (I found AV Computer Repair on Yelp.) However, upon plugging in the computer the next day I found that the microphone was not working. According to Google, this is a possible "complication" of upgrades to an iMac. Upon taking the computer back to Raul, it was discovered that the kit I provided to Raul for the original work included display adhesive that wasn't pre-cut for the microphone on the 2017 iMac. (Most iMacs have the mic located near the iSight camera at the top, whereas this model and a handful of others locate it at the bottom of the display.) So it would appear to be that the company I bought the kit from sent the wrong adhesive and Raul didn't catch that it ran over top the mic. I was terribly nervous to take the iMac back for the mic repair because prying off the display on iMacs that use adhesive strips is risky. (Pry too hard and the glass will crack, at a cost of ~$500 cost to replace a 5K Retina display.) Raul took his time to open up the iMac and to remove the old adhesive to ensure cohesion (another risk is failure to prep the surface for new adhesive strips can mean the display falling off and breaking at a later date since the only thing holding it is tape). In the past I have done my own upgrades on Macs that are easier to get into (some are easier to work on because the glass is held on by magnetic clips, not adhesive). But in this case, neither myself nor my spouse wanted to chance this type of work. (My spouse actually works in IT but we needed someone who is comfortable repairing broken phones or tablets, in the knowledge that opening this iMac up would be more akin to getting into a phone or a tablet than your average desktop computer.) Although I was initially unhappy with the cosmetic damage and then the discovery that my mic didn't work, I count my lucky stars that everything is back together and there is no screen damage (main fear going into this job). Of all the possible accidents that could have occurred with the 2x task of opening this 2017 iMac up, cosmetic damage was by far not the worst outcome. In closing, I appreciate that Raul stuck with this and made things right. As a result, I am updating my review from two stars to four.

Happy to have had my desktop pc issue repaired here. Very knowledgeable, helpful and honest…read more Price was fair and appreciate their thoroughness in getting me operational again.

Great service from a knowledgeable expert! They were very fair on the pricing working in 2 of my…read moreIPads

Yesterday, Ted, from Complete Computer Care, came to my mom's house to fix her computers issues…read more(there were quite a few!). It took him 2 hours but he eventually got my mom's computer up and running again.

I PROMISE that anyone who needs their computer serviced, you MUST use Complete Computer Care! You…read morewon't be disappointed. Mike, don't remember his last name, (long hair and glasses), is AMAZING! He's my computer sensei! I'm sure anyone who works there knows their stuff. Excellent customer service. Very fair pricing. It's definitely NOT Geek Squad!

My PlayStation 5 hdmi port broke and AV Retro got it back up and running extremely fast. It was…read morealso cleaned and looked like it was in new condition. Would highly recommend AV Retro

1 Star 0 if possible I really tried to give this store the…read morebenefit of the doubt, but after multiple experiences, I'm extremely disappointed and no longer feel comfortable shopping here. The first issue was a PS2 controller I purchased from the store that turned out to be defective. I had the receipt and had purchased it that same day, but when I asked for my money back, I was given a hard time and was told that they could exchange it. I eventually accepted the exchange, even though the experience already made me question the quality of the products being sold. The second issue was a PS2 game I purchased that didn't work. I had to make another trip back to the store to return it. After that experience, I was hesitant to purchase another used game without knowing that it actually worked. Then, on Sunday, August 9th, I went back to the store and found another PS2 game I was interested in. There was only one copy available, so I asked if they could test it before I purchased it. Considering my previous experience with a defective game, I didn't think this was an unreasonable request. Instead, I was basically told that it was up to me if I wanted to buy it. At that point, I was done with the store and walked out without purchasing anything. I genuinely tried to give this place the benefit of the doubt, but after these experiences, I'm extremely disappointed with the customer service. I don't feel like the store made any effort to make me feel confident about spending my money there after I had already experienced defective products. I would highly recommend taking your business somewhere else. I would not recommend this store to anyone looking for used games or gaming accessories. Honestly, it makes sense why this place always seems empty whenever I'm there.

Excellent Service Very friendly and helpful Very reasonable services Prices are affordable Staff…read moreextremely knowledgeable I would highly recommend this Company to all consumers I give this company a 5 Star Rating

From the owner: Refurbished Desktop computers towers starting at $25, Refurbished Laptops starting at $80, System…read moretune-ups starting at $25 normally $35, Total system wipe and re-install $60, normally $80. FREE!! FREE System diagnosis!!

I have never been to his location but I had to write a review today. I have called them a few…read moretimes with computer issues and he has troubleshooted my problems over the phone and providing free solutions! I feel kind of guilty but he is the go to guy if I ever need any repairs in the future!

After that "security update" from hell, my touch screen stopped working…read more I took the machine in and they had it done the same day. Nice people and fair prices.

I was looking for a new laptop that could handle some gaming, media center duties, and other…read moresimilar things. Initially my search started online but a co-worker suggested I contact Brian at BC Enterprises and see if he could meet or beat the price. I always prefer to keep my business local however didn't expect anyone to be able to touch an online dealer's pricing. Well. Damn was I surprised. Brian was able to meet the price, and was able to get it to me the very next day. On top of that I now have a place for local tech support if I have a hiccup. Overall a much better value than had I purchased it online. The whole process was very quick and easy, and they were able to offer some additional services that almost anybody who gets a new computer would have to deal with such as updating drivers and software, and installing anti-virus software. Bottom line, I'm looking forward to the next time I get to use BC Enterprises.

After spending hours upon hours trying to repair my computer's hard drive and Windows 10 I gave up…read moreand gave these guys a call. They were reasonably priced and had a quick turnaround. So far very happy with the work they were able to get done, thanks!