Updated Review: I'm okay giving them three stars because I know the service is good for coverage and speed because I was on Visible before which is under the same network. Now I'll have higher priority on post-paid so I won't bog down in speed so much which is good. I spent a while getting my number ported in but the eSIM stopped working so I had to come into their store and get a new one. They did that quickly which I appreciated. 2 stars off overall though because not having any cell service and having to spend hours on the phone getting setup isn't a good new customer experience. There's definitely a learning experience for Verizon in all that took place and I hope they improve knowing what took place and provide a better experience to future customers. Original Review: I've worked in customer service for years in the past with patients and the general public. I want to make it clear that I'm a calm and professional individual. But getting my service setup with Verizon has been the most aggravating and frustrating experience of my entire 31 years of life. Their call centers remain closed until the late morning hours so you can't do a number port. When they are open and you've made it clear you want to port in a phone number and have them repeat back what you want to verify they understand you are stuck in the phone with them for literally hours trying to make that work to just end up getting a message telling you they're now closed and to call back once they're open. This is completely ridiculous and someone needs to be held accountable for providing such an extremely poor experience for a new customer. There is no way at all that a Verizon executive who would read this review and have the facts pulled would believe this is the experience that makes the business look good. This cannot be their vision for Verizon. So please pass along the feedback that something is incredibly wrong with the phone number porting process from Visible to Verizon Post-Paid. read more

Changing phone carriers is never something many look forward to - let alone, cross their mind. However, when rumors were leaked that T-Mobile would be moving legacy plans to their newer plans, this immediately became something I constantly thought about as I couldn't afford to pay double the price. One of the first stops I made was the Verizon store at Gresham Station. Andrew immediately greeted me and let me explain the situation while understanding that I was only in the research phase and would not be signing/transferring anything until the news was confirmed the following week. This didn't phase Andrew at all - in fact, he continued to work with me to find a plan that suited my needs without using any sales tactics. When we finally aligned on a plan that matched, Andrew handed me his business card and said that I could text him with any questions. Little did he know, I would be taking him up on his offer and asking him questions every other day for the next two weeks. During those two weeks, I went to AT&T and sadly admit, other Verizon branches to see if the offers varied and out of all of these experiences, none of them compared to Andrew's. The level of care, and willingness to work with me and remember the facts is what made me return to officially become a Verizon customer! Even after signing the contract and needing to wait to port the number over because of my complex situation, Andrew still worked with me instead of telling me to call customer service. His level of dedication to serve the needs of the consumers is why I am happy to have become a Verizon customer and will not be switching phone carriers anytime soon. read more

Crystal was amazing! She helped get us everything we needed and nothing we didn't! She was informative and gave us options to choose from in order to ensure we were happy. And we are! read more

i've been a verizon client for 13 years. i decided to change to cricket because they were cheaper. and 2 weeks after i cancelled, verizon billed me anyway for service i didn't have anymore over drafting my bill account. and they haven't done jack shit to make anything right. do not use verizon. they'll screw you over even when you don't have an account with them anymore. plain and simple. and if this is a problem you have, call me. 971-275-5966 and we'll sue them together. read more

Just Verizon in general.. they sell me all these devices that need data.. force me to unlimited data..@ $300.00 a month and I can't even stream my security camera. I'm just so FUSTERATED.. can't wait till my stupid contracts are up.. BYE BYE VERIZON.. ps. Customer since 2001.DONE I CANT EVEN POST THIS.. LOL read more

Verizon - Great unlimited data.. can't even check my security cameras you sold me - Mobile Phones Near Me - Gresham, Oregon

I went to this location where I got my phone a year ago. They Asked me for my number and what they could help me with. I told them I wanted to pay off my phone the lady said it would be 20 minutes. I waited 50 minutes. For another gentleman to ask me what I needed I told him I need to pay off my phone he said you can do that online. So I waited basically an hour outside for them to tell me that I could not pay off my phone in the store. I was a customer for eight years my bill is about $337 a month for two lines. Went online paid off my phone and I canceled service. went to MetroPCS for $56 a month. read more

Verizon - Mobile Phones Near Me - Gresham, Oregon

They're helpful to remove my mistake. Gladly. Sometime I get worried if Im not getting enough helpful like staff being rude. Cuz I'm deaf. Maybe? Who knows. read more

Had some serious issues with upgrading from a 6 to a 12 PRO but these guys worked with me and after a lot of drama over a week period, all is well. They will work with you if you have issues so give them a chance. The wireless business is crazy! read more

After being an AT&T customer for 15 years and tired of dealing with their incompetence I ventured into this store to discuss switching over to Verizon. I dealt with Gabby and couldn't have been more pleased with her knowledge of the phone options and getting me the best bang for my buck on the call plans. read more

The customer service at this location is an actual joke. I have had to make multiple visits to the store because my phone is defective. They always tell you that you can just set up your phone at home. Tonight the guy told me their Wi-fi was so bad it would take 3-4 hours to reset my phone. It took 2 minutes, in my car but it's taken me hours to set up everything else on my phone. I have been a Verizon customer for almost 20 years and I am up for upgrade because I'm out of contract. I will Be changing phone companies. I would recommend going ANYWHERE else - especially this location. read more

Absolutely abhorrent! I waited for thirty minutes and spent another thirty minutes picking a phone and plan. The sales person added on $18 per month for insurance and a one time fee of $29.99 (to setup the new phone) without permission. Once this was corrected, I paid over $1,200 (for new phone and two cases). While reading the contract, I noticed Verizon was trying to have me sign a clause say I am responsible for making 36 monthly payments towards the cost of my new phone. I declined to sign this as I just paid for the phone in full. I then asked what happens to the $530 credit (paid back to me in the form of a discount on my phone service over 36 months) if I end my service prior to the end of the 36 month period? The sale person said I would forfeit any further reimbursement beyond what I received (in credit) over the length my service. So if I canceled the service after a month, Verizon would keep a phone they valued at $530 (less the one time credit of $27). I said No! The manager said but that is just what we do. Read your contracts Verizon is defrauding you. read more

I went in to upgrade my Ipad to a 5g model. I was told by three employees there that the IPad 9 was 5g capable. However, when I got it home that evening and set it up I learned that it was only LTE. When I went back to the store today I explained what happen and was told I would have to pay a restocking fee of $50 even though I was LIED about the device I was sold. I ask to speak to the manager. However, she refused to come out of the back room to talk to me so. I asked for a business card but I was told she did not have one. I only got her name. Sarah Curry. Now I am stuck with a device I do not want and now have to file a complaint online and try to reach out to either Brent Thiele District Manager Retail Sales at Verizon or Jason Shimabukuro up in Seattle. I understand if a customer bought something and didn't like it that there would be a restocking fee, but when the employees lie about the product to their customers then Verizon should not force the customer to pay a restocking fee for the employees' mistake. read more

4 stars just for the fact they always greet me when I walk in and that they have a payment kiosk. The other Verizon store doesn't and if they are busy it can take an hour to just give them your money! So if your reading this Gresham Verizon, if you ever take out your payment kiosk I'll update my review to 1 star lol read more

This store has been through its ups and downs but has totally taken a turn for the better. 2 days ago they got a new assistant manager (Trevor) who is just amazing. He listens and really seems to care about each customer he helps. Truly impressed with the evolution of the Gresham Verizon Wireless location!! You can also access Verizon home services here! FiOS and home phone service. You can pay both your bills...upgrade your cell phone or just come in for some trouble shooting (they have techs here!!) If you live out in the east...this is the store for you! read more

Terrible! My father passed away in Jan 2018. I immediately went to cancel phone. I used my phone to call, and the "auto system" says, my phone is not recognized as a Verizon customer, and hangs up. I use my father's phone, and they say they will cancel immediately. Not! They kept charging. Finally, I go into store to cancel in Feb. They don't honor my initial cancellation. I receive a bill in March for $23.34 with a $9.76 credit for 13 days in March. . . the landline phone was pulled out of wall in Jan. TERRIBLE company!!! I would never recommend them. read more

I love to always coming back to Verizon Troutdale & Verizon Gresham Station Mall. They always have awesome employees that always gave the best service to Verizon customers. Thank you much to you all there with all yours hard work in this tough situation read more

Do not go here. I was lied to about the changes in my bill while I was in the store purchasing a new apple watch and iPad Pro. I was told my current plan would increase by roughly $80 and that my apple watch was going to be paid off over 12 months (store manager told me that's wrong, it's only 6 months and that he's sorry I FEEL like I was lied to...I was going to pay for it in one payment, but when he offered to do it over 12 months I said sure. So I was LIED to). I was verbally told several times that my current plan would include these lines....this was also a lie. Do not go here, these people are under trained and have no clue what they're telling consumers. read more

Horrible horrible experience got called a racial slur was quoted rong information about defective case that was sold to me I even had receipt and no damage they black mailed me for I wont return it. The manager was rude called me a n.... under her breathe told me to leave because she was ripping me off and all this is on video there is a on going YouTube video as well story going to be published to news read more

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It seems that Verizon stores have adopted a business model of steering people into more expensive phones. Three times I went to different stores looking for the Moto G7. Instead of telling me they do not have, they attempted to steer me into a phone that was 250 more than I wanted to spend. I will never buy a phone from Verizon again instead I will go to Best Buy. Change your business model of steering people into more expensive phone. Not cool at all. I see greed motivates the sales people to act with ill regard to what someone wants. Do not buy your phone from Verizon read more

If you don't want your account hacked stay out of this store. Last night someone purchased 4 new phones on my account and caused me a world of hurt. How does this happen? read more

I went to this location a couple days ago and received excellent service. I was greeted right when I walked in and assisted quickly. All my questions were answered and I was happy with the service I received at this location. read more

I went in to add myself onto and existing account from a different carrier, Shannon greeted me and helped me get set up and made sure I had all the information I needed to switch carriers. Super helpful and friendly staff. read more

Three day to get a credit for a phone I was told not one but twice it would be free. Not to mention that this location judges people on their appearance and race. If you are not white with a issue they will look for a reason not to refund your money. read more

I haven't actually received any service here. The first time I went in, they were too busy to see me. Not like, "We'll see you in an hour, please just wait," kind of busy--they just flat out couldn't see me that day. Okay, whatevs. I come back the following weekend, and encounter the same thing. Both times they offer to make me an appointment, and I didn't either time. I don't ever know my schedule. But the second time I'm in, I decide to take a card so that I can call and make an appointment. I call a few days later...and I wait. And wait. On hold. Actually, let me back up, I had to wade through the phone tree twice to even get on hold. Somewhere along the way Verizon hit me with a flurry of text messages and hung up on me. So anyway. Nineteen minutes later, 19 minutes on hold, I decided that this store has taken enough of my time and given nothing in return, and I will go somewhere else. Two stars because the woman in the store was very nice. read more

This location is always the one my family & I go to because it is closest to my elderly mother's home. When my phone decided to shut down & not boot back up, I hopped in my car & drove the mile & a half to this store only to find it closed at 7:05 pm. All of the other stores in that complex are open until 9 pm & I like shopping a little later to avoid the crowds. This was an emergency & I was incredibly annoyed I couldn't get my phone looked at when I needed to. read more

All these years later ... Sadly still a one- hardcore sales and talking over us. Very aggravating coming in the store And when you don't get what they are pushing tries to tell you what a mistake you are making. UGH hate coming in to verizon for any upgrades!!! read more

If you are looking for friendly service, or fast efficient service, go to another Verizon store. If you don't mind being " in the que" for 45 minutes looking at other people also waiting in the que and have half a day to get your issue resolved, then this is THE PLACE for you! read more

I bought an I phone x, and a few various accessories including a screen protector from this location earlier this week. The employee automatically installed my screen protector set everything up and had me on my way. Unfortunately the screen protectors adhesive didn't properly set on my phone. I went back in to see if they could help fix the issue or replace the protector. I was quickly told the product was most likely defected or improperly installed, and I needed to go to the website to redeem the warranty on the product......I have to pay for shipping and deal with a warranty myself over a product that was either improperly installed by Verizon, or sold to me by Verizon with a defect. Very annoying. read more

Bought 2 of the expensive phone protectors.......still under warranty when needed one replaced. They do not take care of their customers. Was told I could pay $6.00 and return it on line or take it to Clackamas town center. Won't be returning it to a mall. Come on.........you sold it you could replace it. read more

After going to this location on multiple occasions and receiving rude and unhelpful service I will not be returning to this location. On top of ridiculously long waits you get very rude associates. The last time I was at this store the lady helping me was extremely rude, kept talking over me, very much a smart ass, not knowledgable, and supposedly couldn't help me after I wait almost 2 hours. They also like to claim that your name disappeared from the wait list. I definitely would not recommend this location unless you like long waits, rude employees, and likely not getting the help you need. read more

I have been in this store several times. The first time in to purchase new smart phones we had wonderful service (of course, we were spending big bucks). Since that time, it's been one excuse after another why they can't help us or fix their mistakes. Today was the last straw, went in for new screen protectors, got the guy who was rude, sarcastic, and another excuse why they wouldn't put on our protectors. Won't be back again! read more

These guys bumrush you at the door only to be told to wait for 30 mins.And the guy with the pony tail, jeez just sarcastic and rude as hell tells me he doesn't no anything about what I asked and didn't wanna help or try to ask another employee to find out about a product that is on display in there store weird.ive been to Verizon around the country never to be treated like this. read more

amazing customer service! Greeted at the door immediately and hardly any wait despite a large crowd of people. The customer service representative was amazing and saved me a ton of money by looking into a manufacturer warranty for my phone instead of having to file an insurance claim. Having a knowledgeable rep saved me alot of grief! read more

I recently switched over to Verizon as of yesterday and as I walked through the door I was immediately greeted and takin care of. My sales professional was Alex he was awesome he explained everything thoroughly to my wife and myself and also made sure the kids were entertained in the mean time it was great! I highly recommend him thanks so much Alex for all your help and patience with us! read more

My iPhone was no longer charging. When i arrived at the store at 1015 my phone was at 19% battery life. When I tried to explain this to the store guy he said "i can work on that for you" he took my phone and plugged into his cord then walked off. He started to talk to some else. When he was done with that person i tried to talk to him i was told "just a minute, im charging your phone" he walked off again. This happened once more. Then on the fourth time he finally looked at my phone only because i had stood in his way. I was told: "its still charging it's only at 17% I'll be back" He went to talk to YET another person. at this point i asked for my phone back from another employee and left at 1035. Oh by the way i went to another verizion store and they fixed the issue in less then 10 minutes. Thanks for wasting my time gresham store read more

I feel like the people here aren't very educated about the devices they are selling, just the deals that are going on. I would ask a question about the devices and I'd get an answer like "probably" or "I'm pretty sure this." You have like 10 phones in the store how hard is it to know simple stuff? I asked how many megapixels a camera was and they couldn't tell me. Also they told me they didn't have a device to transfer all of my data (which I find, what I expected) but after my phone had been wiped (trade in) then I went through the process of setting up my new phone it told me I could transfer my data (including SMS data). Why didn't the representative tell me this after I specifically asked if there was a way to do so? Why didn't they know that? Shouldn't they have some semblance of an idea what setting up the phone is like? It baffles me. I wish I would have known. Would have been way more convenient. Hopefully the representatives will receive some sort of training on the new phones in the future but I think not... read more

I am not kidding or exaggerating when I say my daughter and I got 5-star service last night at this Verizon store. ~ Background: I have been a Verizon -and only a Verizon- customer from the beginning of my cell phone life. My daughter wanted to buy me a new [modern] phone for Cmas and had been looking and doing research on line looking at various phones, plans, and carriers. It seemed like my monthly bill was going to Explode! ~ We decided to go into a store and talk to a real person and I'm so very glad we did because we got Superb help last night from Cori. She was -Everything- customers like us could ask for in a customer service associate. She helped my daughter understand and answer -her- questions and concerns, as well as understand and answer mine, which are at a different level than my kid's 'cause I have NO smartphone experience whatsoever. We explored A LOT of options, discussed and weighed the pros and cons of them all, and left completely satisfied with the phone we bought, the help we received, and the overall experience from beginning to end. Honestly, the woman who helped us was top-notch in terms of the questions she asked, listening to and understanding us, providing honest answers that included the range of opinions on the matter, and being present and responsive to us. Give the woman a raise, I say! Note: I'm not her mom, not her sister, not her aunt, not her BFF, and have nothing to gain by telling y'all how great she was and how excellent our experience was last night at this store with her consummate help. read more

Went into verizon to get my screen protector replaced wonderful service thank you verizon wireless you rock I will be back

Went into the store because my iPhone 4s suddenly lost all my contact info. Looking at my favorites, I could only see phone numbers. And when you looked in contacts, the only information visible were the names!! I was introduced to Kristen, she was friendly and professional and intent on helping me recover my lost information. Well 3 hours later, including an hour on hold with Apple, with no response, Kristen decided she needed to figure out a solution and SHE DID!! She is new to the store, but she is a great example of GREAT customer service!! I was so impressed, I went back today and bought the iPhone 6 plus!! And waited for her, so that she could get the credit for the sale she so richly deserves!! If you ever need help with a verizon account, Kristen is the "girl" to help you! read more

Well lets start with the Mgr Josh...... My Senior Parents went in there to have a phone switch... Their 10 year old phone will not keep a change even with a new battery. Here is the issue..... They thought they could take advantage of a Senior Person that is not knowledgeable in this area. I sent them my old phone that is less then 5 years old and in excellent condition and a reliable phone. They only use the phone to call and that is it when they are on a trip or not at home. Verizon's System changes in January 2019 and this is August 2018. The phone they are going to switch to you can not add after January 2019 but those phones that are already on the system is Grandfathered in. THEY WANT THEM TO BUY A NEW PHONE when it is not needed. Wrong in every way but very typical of these Cell Phone Sale People. These thieves only get paid if they up sell to a new plan or phone. So they choose to be crooks and not do what is right and because of that I WOULD NEVER RECOMMEND that location. I live 2 hours away and now I will have to drive over there to get them to do what they should have already done! They have earned the 1 STAR if not lower........ TERRIBLE, WORTHLESS, CROOKS, THIEVES! Just do what is right and stop acting like a Used Car Salesperson! read more