Cancel

Open app

Search

T-Mobile Experience Store

3.2 (30 reviews)
Ultra High-EndMobile Phones
Closed 10:00 am - 8:00 pm

T-Mobile Experience Store Photos

From this Business

Recommended Reviews - T-Mobile Experience Store

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Do not trust Jose he is an evil man who hates people with mental health disabilities.
Tim S.

If you have any empathy at all for peoples with disabilities, particularly mental illnesses, steer as far away from T-mobile as possible! I went back to get my wallet that I accidentally left and their staff was unbelievably rude. They speak over me, instructed their employees not to talk to me, and threaten to throw me out of the store. I did not raise my voice. I did curse a few times. My anxiety was peaked! #T-Mobile #mentalhealthawareness #mentalhealthmatters Jose the store manager, regardless if you are a customer or not, will threaten to throw you out if you show signs of mental health disorders. Jose is not to be trusted. He is an evil man.

Nice store, lots of parking, fast service.

See all

7 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Jim K.
6
26
6

1 year ago

Helpful 1
Thanks 1
Love this 0
Oh no 1

10 months ago

Alexis was super welcoming and very informative. We were able to get our plans figured out very easily and quickly. Thank you!

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Aj F.
223
42
11

2 years ago

Horrible customer service. They are SO rude. They don't know what they are talking about and try to take advantage of Seniors.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of C O.
0
14
0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

7 years ago

Business owner information

Photo of T-Mobile

T-Mobile

Helpful 0
Thanks 0
Love this 1
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

16 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

14 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

11 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Super helpful staff and a new better plan than the one I had, which was good. Thanks!

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Esme B.
43
55
22

10 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Jenny K.
108
11
5

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - T-Mobile Experience Store

Review Highlights - T-Mobile Experience Store

the best customer service person I have ran into since I can remember is working at the Gresham T-Mobile store, his name is Zee.

Mentioned in 2 reviews

Read more highlights

Verify this business for free

People searched for Mobile Phones 695 times last month within 15 miles of this business.

Verify this business

Verizon

Verizon

(45 reviews)

$$

Updated Review: I'm…read moreokay giving them three stars because I know the service is good for coverage and speed because I was on Visible before which is under the same network. Now I'll have higher priority on post-paid so I won't bog down in speed so much which is good. I spent a while getting my number ported in but the eSIM stopped working so I had to come into their store and get a new one. They did that quickly which I appreciated. 2 stars off overall though because not having any cell service and having to spend hours on the phone getting setup isn't a good new customer experience. There's definitely a learning experience for Verizon in all that took place and I hope they improve knowing what took place and provide a better experience to future customers. Original Review: I've worked in customer service for years in the past with patients and the general public. I want to make it clear that I'm a calm and professional individual. But getting my service setup with Verizon has been the most aggravating and frustrating experience of my entire 31 years of life. Their call centers remain closed until the late morning hours so you can't do a number port. When they are open and you've made it clear you want to port in a phone number and have them repeat back what you want to verify they understand you are stuck in the phone with them for literally hours trying to make that work to just end up getting a message telling you they're now closed and to call back once they're open. This is completely ridiculous and someone needs to be held accountable for providing such an extremely poor experience for a new customer. There is no way at all that a Verizon executive who would read this review and have the facts pulled would believe this is the experience that makes the business look good. This cannot be their vision for Verizon. So please pass along the feedback that something is incredibly wrong with the phone number porting process from Visible to Verizon Post-Paid.

Changing phone carriers is never something many look forward to - let alone, cross their mind…read more However, when rumors were leaked that T-Mobile would be moving legacy plans to their newer plans, this immediately became something I constantly thought about as I couldn't afford to pay double the price. One of the first stops I made was the Verizon store at Gresham Station. Andrew immediately greeted me and let me explain the situation while understanding that I was only in the research phase and would not be signing/transferring anything until the news was confirmed the following week. This didn't phase Andrew at all - in fact, he continued to work with me to find a plan that suited my needs without using any sales tactics. When we finally aligned on a plan that matched, Andrew handed me his business card and said that I could text him with any questions. Little did he know, I would be taking him up on his offer and asking him questions every other day for the next two weeks. During those two weeks, I went to AT&T and sadly admit, other Verizon branches to see if the offers varied and out of all of these experiences, none of them compared to Andrew's. The level of care, and willingness to work with me and remember the facts is what made me return to officially become a Verizon customer! Even after signing the contract and needing to wait to port the number over because of my complex situation, Andrew still worked with me instead of telling me to call customer service. His level of dedication to serve the needs of the consumers is why I am happy to have become a Verizon customer and will not be switching phone carriers anytime soon.

Boost Mobile

Boost Mobile

(3 reviews)

I was switching from my android phone to an iPhone given to me by my daughter. I knew nothing about…read moreiPhones but these guys were SUPER helpful and completed the activation for me. Usually I do all of that myself with my android phones but with the new platform (to me) I didn't want to screw with it. They were helpful, and they answered my questions when I had them. It appeared to me that the main gentleman - I think his name might have been Juan - was training a new employee, who was the first person I interacted with. Seemed like a sharp guy so I hope this is a good hire for them. Anyway, I am thoroughly pleased with the service I have received from Boost not only at this physical location but in general, since I was transferred from Virgin Mobile to Boost - AND - my coverage improved after the Virgin Mobile / Boost transfer as well. Anyway - Thank you Juan and "New Guy". You made what I expected to be a long, drawn out annoying experience absolutely painless! Thank YOU!

Had some questions about my phone and left with a much nicer phone for a lot less than I thought I…read morewould pay. All of my questions were answered but I was thinking about getting a newer phone that could run modern apps. I cant believe how inexpensive phones have become. My service was working on my new phone in just a few minutes and I thought getting my old number ported over would be a headache. Everything works. It even pulled over my wallpaper from Google Cloud. I wish everyone had as good of an experience as I did buying a new phone.

T-Mobile Experience Store - mobilephones - Updated May 2026

Loading...
Loading...
Loading...