Updated Review: I'm…read moreokay giving them three stars because I know the service is good for coverage and speed because I was on Visible before which is under the same network. Now I'll have higher priority on post-paid so I won't bog down in speed so much which is good. I spent a while getting my number ported in but the eSIM stopped working so I had to come into their store and get a new one. They did that quickly which I appreciated. 2 stars off overall though because not having any cell service and having to spend hours on the phone getting setup isn't a good new customer experience. There's definitely a learning experience for Verizon in all that took place and I hope they improve knowing what took place and provide a better experience to future customers. Original Review: I've worked in customer service for years in the past with patients and the general public. I want to make it clear that I'm a calm and professional individual. But getting my service setup with Verizon has been the most aggravating and frustrating experience of my entire 31 years of life. Their call centers remain closed until the late morning hours so you can't do a number port. When they are open and you've made it clear you want to port in a phone number and have them repeat back what you want to verify they understand you are stuck in the phone with them for literally hours trying to make that work to just end up getting a message telling you they're now closed and to call back once they're open. This is completely ridiculous and someone needs to be held accountable for providing such an extremely poor experience for a new customer. There is no way at all that a Verizon executive who would read this review and have the facts pulled would believe this is the experience that makes the business look good. This cannot be their vision for Verizon. So please pass along the feedback that something is incredibly wrong with the phone number porting process from Visible to Verizon Post-Paid.

Changing phone carriers is never something many look forward to - let alone, cross their mind…read more However, when rumors were leaked that T-Mobile would be moving legacy plans to their newer plans, this immediately became something I constantly thought about as I couldn't afford to pay double the price. One of the first stops I made was the Verizon store at Gresham Station. Andrew immediately greeted me and let me explain the situation while understanding that I was only in the research phase and would not be signing/transferring anything until the news was confirmed the following week. This didn't phase Andrew at all - in fact, he continued to work with me to find a plan that suited my needs without using any sales tactics. When we finally aligned on a plan that matched, Andrew handed me his business card and said that I could text him with any questions. Little did he know, I would be taking him up on his offer and asking him questions every other day for the next two weeks. During those two weeks, I went to AT&T and sadly admit, other Verizon branches to see if the offers varied and out of all of these experiences, none of them compared to Andrew's. The level of care, and willingness to work with me and remember the facts is what made me return to officially become a Verizon customer! Even after signing the contract and needing to wait to port the number over because of my complex situation, Andrew still worked with me instead of telling me to call customer service. His level of dedication to serve the needs of the consumers is why I am happy to have become a Verizon customer and will not be switching phone carriers anytime soon.

5 stars for Wyatt and how AWSOME he was at helping me with my current issue. He deserves a raise…read morefor how patient and kind he was. 1 star to T mobile phone customer service who was unable to help me for months.

My wife talked me into switching from Verizon to T-Mobile and it's been nothing but a huge fiasco…read more The first associate passed us off to a second associate, who passed us off to a third associate as her shift was ending. They had promised to pay off my phone and give us a fair price on our trade in phones. But nothing they promised happened, including "making things right." They just made things worse! We spent at least four hours trying to get what we were promised, including two call backs, which didn't happen, and the payoff trade in credits we were promised. We were told that there was nothing they could do, despite their promises to "make things right." Plus, the manager was very rude and unprofessional. If you're looking for a cell phone provider, I recommend Verizon or any other company besides T-Mobile. They are no good! Update: Nothing that T-Mobile promised happened and as soon as we pay off whatever T-Mobile dishonest debt we have is paid off, we're moving on to a new cell phone provider that has some integrity. Boycott T-Mobile!!! Thanks!

Poor service, they don't answer their phones. The times they do pick up they just set it aside…read more Must not have management on duty.

Just had a great experience with Jacob at the Gresham, OR location on Burnside and Eastman Pkwy. I…read morewas on hold with my previous carrier for 2 1/2 hours and when someone finally picked up the phone, they still couldn't help me. I decided to go to T-Mobile because I knew they had an actual storefront with real people who can help you. I was lucky enough to be helped by Jacob, who solved my problem and had me on my way in 1/2 hour. What a difference! Thank you Jacob!!!

Our wait was short, and the employee working there, Sean, was friendly and professional. He was…read moreworking alone but he was still able to kindly and quickly deal with several people who came in while we were there. We went in knowing exactly what we wanted, and how much it cost. Everything was in stock. We had several pauses during downloads so we encouraged Sean to deal with the other drop-ins while we worked with our new devices. During our visit all the customers were older, and Sean was super patient and kind with everybody.

Horrible service they lie to you about a fake deal and you end up paying way more than your…read moresupposed to. .

The wait time to upgrade my phone was ridiculous. Easily 40 minutes. They also pushed hard to get…read moreme to sign up for the phone protection plan when AppleCare is cheaper. Just so you know, even if you sign up for it you can cancel it in your account. I only went here because they were the only store in the area that had the phone and memory size that I was looking for. Overall they need to hire more people to deal with the ridiculous wait time.

This store has some of the worst and slowest service I have ever seen. We just needed to drop off…read moreour phones and waited about an hour and still couldn't be helped. It seems like the employees are more about sales and signing people new customers. Dropping off the phones should only take a few minutes. Especially when it's pretty early in the morning and only 3 customers in the store. We left without being helped as they could tell us how much longer it would be after waiting for an hour. I don't recommend this store at all.

I was switching from my android phone to an iPhone given to me by my daughter. I knew nothing about…read moreiPhones but these guys were SUPER helpful and completed the activation for me. Usually I do all of that myself with my android phones but with the new platform (to me) I didn't want to screw with it. They were helpful, and they answered my questions when I had them. It appeared to me that the main gentleman - I think his name might have been Juan - was training a new employee, who was the first person I interacted with. Seemed like a sharp guy so I hope this is a good hire for them. Anyway, I am thoroughly pleased with the service I have received from Boost not only at this physical location but in general, since I was transferred from Virgin Mobile to Boost - AND - my coverage improved after the Virgin Mobile / Boost transfer as well. Anyway - Thank you Juan and "New Guy". You made what I expected to be a long, drawn out annoying experience absolutely painless! Thank YOU!

Had some questions about my phone and left with a much nicer phone for a lot less than I thought I…read morewould pay. All of my questions were answered but I was thinking about getting a newer phone that could run modern apps. I cant believe how inexpensive phones have become. My service was working on my new phone in just a few minutes and I thought getting my old number ported over would be a headache. Everything works. It even pulled over my wallpaper from Google Cloud. I wish everyone had as good of an experience as I did buying a new phone.

Very good service, cheap items, very chill environment and overall experience. Would recommend!read more

Was there with my kids A man name by Josh was so kind to my…read morekids and I. Helped us with switch games and new plushies. Helped us to become a pro member, such a great worker. I will definitely recommend my friends to come to GameStop for Josh great customer service and how patient and respectful he is.