Updated Review: I'm…read moreokay giving them three stars because I know the service is good for coverage and speed because I was on Visible before which is under the same network. Now I'll have higher priority on post-paid so I won't bog down in speed so much which is good. I spent a while getting my number ported in but the eSIM stopped working so I had to come into their store and get a new one. They did that quickly which I appreciated. 2 stars off overall though because not having any cell service and having to spend hours on the phone getting setup isn't a good new customer experience. There's definitely a learning experience for Verizon in all that took place and I hope they improve knowing what took place and provide a better experience to future customers. Original Review: I've worked in customer service for years in the past with patients and the general public. I want to make it clear that I'm a calm and professional individual. But getting my service setup with Verizon has been the most aggravating and frustrating experience of my entire 31 years of life. Their call centers remain closed until the late morning hours so you can't do a number port. When they are open and you've made it clear you want to port in a phone number and have them repeat back what you want to verify they understand you are stuck in the phone with them for literally hours trying to make that work to just end up getting a message telling you they're now closed and to call back once they're open. This is completely ridiculous and someone needs to be held accountable for providing such an extremely poor experience for a new customer. There is no way at all that a Verizon executive who would read this review and have the facts pulled would believe this is the experience that makes the business look good. This cannot be their vision for Verizon. So please pass along the feedback that something is incredibly wrong with the phone number porting process from Visible to Verizon Post-Paid.

Changing phone carriers is never something many look forward to - let alone, cross their mind…read more However, when rumors were leaked that T-Mobile would be moving legacy plans to their newer plans, this immediately became something I constantly thought about as I couldn't afford to pay double the price. One of the first stops I made was the Verizon store at Gresham Station. Andrew immediately greeted me and let me explain the situation while understanding that I was only in the research phase and would not be signing/transferring anything until the news was confirmed the following week. This didn't phase Andrew at all - in fact, he continued to work with me to find a plan that suited my needs without using any sales tactics. When we finally aligned on a plan that matched, Andrew handed me his business card and said that I could text him with any questions. Little did he know, I would be taking him up on his offer and asking him questions every other day for the next two weeks. During those two weeks, I went to AT&T and sadly admit, other Verizon branches to see if the offers varied and out of all of these experiences, none of them compared to Andrew's. The level of care, and willingness to work with me and remember the facts is what made me return to officially become a Verizon customer! Even after signing the contract and needing to wait to port the number over because of my complex situation, Andrew still worked with me instead of telling me to call customer service. His level of dedication to serve the needs of the consumers is why I am happy to have become a Verizon customer and will not be switching phone carriers anytime soon.

Our wait was short, and the employee working there, Sean, was friendly and professional. He was…read moreworking alone but he was still able to kindly and quickly deal with several people who came in while we were there. We went in knowing exactly what we wanted, and how much it cost. Everything was in stock. We had several pauses during downloads so we encouraged Sean to deal with the other drop-ins while we worked with our new devices. During our visit all the customers were older, and Sean was super patient and kind with everybody.

Horrible service they lie to you about a fake deal and you end up paying way more than your…read moresupposed to. .

I got a great deal on a IPad including a 14 day return. These guys were great! I would definitely…read morerecommend using them if you have a broken device or are looking for a used electronic.

Had a pretty good experience with this place about 6 months ago. The girl that works there is…read moregreat. I went here to get a repair for my Samsung Galaxy S4. I needed a new charging port and I also got the cover for the charging port. They had a reasonable price and convenient location. Their repair guy was only there part time. At first they said they had to order it. I waited a week, then the repair guy said he had the part, I came by and he said, nope it won't work. Then they said they had to order the part after all. A little confusing, but once the part came they fixed it in about 30 minutes. More recently I ended up getting my phone wet and for some reason the new charging port cover did not work as well as the original one and the phone got wet inside, but over-all I'm a happy customer.

Excellent work in a timely manner excellent work and just what I needed and prices are reasonableread more

Absolutely Outstanding Repair Service for My S23!…read more I can't say enough good things about Kyle he brought my S33 back to life. From the moment I walked in, I felt like my device was in expert hands. They quickly diagnosed the issue, explained everything in plain language, and gave me a fair, honest estimate upfront--no surprises, just great service. THANK YOU!!!

Great customer service and the Manager of this location was very friendly and helpful. She checked…read moremy account for promotion and she was very pleasant to talk with and she was very knowledgeable. I highly recommend this location.

Do not use this location as your Verizon vendor. I was lied to about the internet package I was…read moresigning up for and lied to about the price. And when I confronted them about the lies they acted as if they couldn't be bothered. Go to a real Verizon location and save yourself the time and pain.

Terrible service I switched from Verizon to AT&T. I was told they would pay off my phone at the…read moretime. After a few months the phone had not been payed off. I went in to the store and they said I would have to pay the phone off and I would receive a card in the mail for the amount they appraised it at. Never received the card. Now they are saying that I needed to bring g in a letter from Verizon but it was to late because it had been longer than 2 months. So guess they just keep my old phone. Complete incompetents at this store.

The wait time to upgrade my phone was ridiculous. Easily 40 minutes. They also pushed hard to get…read moreme to sign up for the phone protection plan when AppleCare is cheaper. Just so you know, even if you sign up for it you can cancel it in your account. I only went here because they were the only store in the area that had the phone and memory size that I was looking for. Overall they need to hire more people to deal with the ridiculous wait time.