Took some old computers in to have data transferred to a hard drive and then wiped. And took my current newer computer as well. I came back working better than brand new. Same for my husband. Fast turn around time and decent pricing. read more

I paid an extra $100 for expedited service after being told that, without it, work likely wouldn't start until Tuesday, but with it, they'd start Friday and I'd likely have my laptop back by Saturday. That didn't happen. On Friday, they attempted to boot the laptop, eventually got into BIOS, and confirmed the SSD wasn't detected--a problem I had already diagnosed and explained when I dropped it off. By Tuesday, they still hadn't properly diagnosed the issue. I called seven times on Monday, drove to the shop after getting no answer, and found it locked despite the website listing it as open. When I finally reached someone Tuesday, I was told that a "might" 24-hour turnaround didn't mean I was entitled to a timeframe, and that the repair would take as long as it takes. They couldn't even provide a rough estimate. I received no proactive updates, and it seemed like very little had been done beyond the initial attempt to boot the laptop. I understand repairs can be unpredictable, but the lack of communication was unacceptable. The SSD replacement ultimately cost around $450, including the expedited fee. As an electrical engineering student, I'm not a PC repair expert, but I had already identified the likely problem. I estimate diagnosing it, replacing the SSD, and reinstalling Windows would have taken me around four hours. I could have purchased a better drive and done the repair myself for roughly half the cost--and likely had my laptop back the same day. Instead, I paid a premium for expedited service and waited days just to get the problem I had already identified addressed. They offered a replacement SSD from their stock and gave me a price, but only provided part of the drive's description. I later found the same model online for less, and it wasn't even the drive I would have chosen for reliability. Customers should be given the full specifications of replacement parts before agreeing to pay for them. The whole point of paying extra was to save time so I could keep up with schoolwork. Instead, I fell behind while stuck using inadequate loaner computers. Had they been upfront that my laptop might sit untouched for days, I would have taken it home and fixed it myself. I can't know why they didn't tell me, but it's hard not to suspect they withheld that information because they wanted to keep my business. Ultimately, the SSD replacement fixed the original problem, but that doesn't excuse the experience. Repairs can take time, and unexpected delays happen. Leaving customers in the dark, refusing to provide even a rough estimate, and being closed during advertised hours without notice are unacceptable, especially after charging extra for expedited service. I wouldn't recommend this shop. If I'd known how this would go, I would have bought a better SSD, spent a few hours installing it myself, and saved both time and money. (Which, even if I wasn't an engineer, anyone could do with ChatGPT and a YouTube video) read more

They revived my pc when I thought there was no hope. They even stayed after closing until it was fixed. Glad I found this place, and the service was amazing. Super nice guy, we actually chatted a bunch while he was fixing my CPU. 10/10 would recommend read more

BrainWave Computers - My restored PC - Computers Near Me - Beaverton, Oregon

Called in asking if they were buying pc parts (because listings everywhere online say they do). Whomever picked up the phone, who then tells me is the owner at the end but we will get to that part, he had told me, "not traditionally but at times." He sounded so disappointed I wasn't into buying, I mention the 8GB GTX 3070 I have and some high latency DDR4. He just sticks to the ram and says he doesn't buy it, then I reiterated the 3070-- you could tell he perked up. "Oh! You have a 3070?!" I tell him, "Yes, that is what I said." I ask his going rate, he just wants me to throw out a number-- mind you, I had no idea this is the owner (apparently). I ask again, his rate-- he wants to tell me that before he can offer he has to run tests and the tests could in fact take days. Days?! Now, I've ran a shop like this before. I have a background in CIS. I know the tests necessary, a benchmark, a processing overview to check for spikes-- simple things. Never takes, DAYS. I ask, "When was the last time you bought a 3070?" He replied, "a few days ago." I ask him how much he gave, he told me, "100 bucks." I admittedly scoff, I wanted more like 225, I ask him to meet me in the middle at 150. He wants to tell me more about his tests. I inquire further on these, "tests." He is now coping a attitude, wants to let me know he is the owner and at this point he isn't interested and he wouldn't be, "dropping the things he needs to do to run a business." Well, I'll tell ya what, I wouldn't want to shop at a place like this and though I wouldn't be still willing to sell to them-- nah, nah.. Not with that attitude and such a pretentious way to talk to potential customers. Shoppers be warned, and I'd recommend if you go to buy-- ask to test products for a couple of days before paying. read more

I brought my computer in to upgrade nothing was wrong, it just had been years so I figured I would spend some money and get better equipment. from the start you (the customer) are a inconvenience to MARK, and you feel like it. waited days just to be told, wait days longer. really no accountability, it would be impressive if on a t.v. show but not the person you would like to do business with. Run far away from this shop YOU HAVE BEEN WARNED!! read more

I took in my computer because my macbook pro screen was flickering constantly. They didn't warn me over the phone to bring my charger so I had to drive all the way back home to bring it back which was an inconvenience. Then it took almost 2 weeks for them to inspect my laptop. I had to call them several times to check on its status because it was taking forever. All in all, they couldn't identify the issue even after I sent them a video of the issue. The inspection fee set me back $100 and my screen continues to flicker. Never again coming back here. read more

I had a horrible experience with Brainwave. I purchased a refurbished computer for $449, but it had a lot of problems. So many problems that I wanted to return it. However, they have a no return policy, which by itself, deserves a bad rating. They ended up giving me an upgrade to a new computer, supposedly worth $749, but it turned out to be a "white box" computer of inferior quality, labeled with the name Eboniisoft. I couldn't use it without multiple, windows opening up randomly. There's a long story here, that includes threats from the owner. Because of the threat, I took a friend with me to return the Ebonisofft, and I filed a dispute with my credit card company. Brainwave seems to be disputing the return. TBD if I will actually get my money back. In the meantime, I purchased a new computer from Costco, and I think we all know Costco backs all their products. Why doesn't Brainwave? read more

This place has apparently hit on hard times. I've used them in the past and they were great. The man currently working the front desk and answering phones has no problem lying to your face. It was wild. When he was confronted with the lies, he refused to explain himself and at one point, handed the phone to the technician. I witnessed him answering the phones and saying "I don't know" over and over again to customers. Sad, they used to have a great group here... not anymore. I retrieved my computer after being lied to for four days. read more

Great service yesterday. I created a mini sd install problem on my new tablet. They fixed it while my husband waited a few minutes! And, because we are new customers, they didn't charge us. Thank you! read more

I really wish I would have read some of these reviews before choosing to go to BrainWave Computers. In short, I was having issues with my PC that were likely hardware related and stopping me from being able to work, primarily due to BSODs (blue screens of death). I needed it resolved immediately. I decided to just rebuild the machine. I've built PCs in the past, but nowadays my PC is very, very high end, so I prefer to have a pro do the work. Fry's was fantastic at this and charged a very reasonable price (flat $59 to do a custom build). Super sad that they are now gone. I found BrainWave and took it in to them, paying for a rush. Mark was nice enough, but there were several parts of the process that took place over several days that were not the best. But the real problem is what has happened since then. Ever since I got the computer back I still get regular BSODs, but now I have a lovely ticking noise that happens occasionally when my fans spin up. I've had several email conversations with Mark and he just keeps blaming hardware and telling me what *I* should due to try and fix it. I've replaced the hardware he blamed, but the problem persists, so Mark was wrong about the hardware and forced me to spend money unnecessarily. Clearly, Mark just doesn't want to take any blame for any of the work he does. Never once has Mark suggested that I bring the computer back in so he could look at it and try to determine what is going on. When I asked if I could schedule a time to bring it in (to minimize the time I'm without my computer while it sits collecting dust at his store while I wait for my turn), he refused. He said I'd just have to bring it in and wait for my turn. Clearly Mark has no empathy or pride in his work. Considering the hefty price that he charges ($200/hour), I will not be returning to BrainWave Computers, and I don't recommend anyone go either. read more

Great computer store, which fulfills all my computer needs. I needed my old laptop updated and a new BR drive for it. They did a great job with it. The staff is always very helpful and great to work with. They are usually very busy, so patience is a plus. I also buy various hardware from them to support that local business, which is important. read more

This is my go to computer place--once again they saved me. I had a virus warning that locked me out & they got it solved quickly.

Excellent service from a repair sense. Decided to replace the old computer I had with a new build, and worked with them on that. Very upfront and open about the build/ parts/ etc. absolutely love the new computer. Highly recommend. read more

BrainWave Computers - Computers Near Me - Beaverton, Oregon

My partner Isaac and I use this shop as our go-to computer repair and parts source! Mark & team always do a great job -- they are super transparent, passionate, and knowledgeable. Great local shop -- check here before you buy a new PC anywhere else! read more

Ive been into computers since the first green screens, and been in business 45 years. In al the many many trips to computer stores and repair shops, my best experience was with Brainwave. Had a locked up system due to a stupid Microsoft update. Went to most shops around wand was told they couldn't help. Found Brainwave and they had it up and running in no time. They are the only people to whom Id take my computers. read more

Needed a specific part. A Chassis fan for a z440 hp. Asked the guy if a fan I had grabbed from the front would work as it's a specific 4 pin fan. He says "yeah it will work fine" get back to work and there's a notch preventing it form being seated. Went back and let them know. Guy says I "Destroyed the box" The box I purchased had tape on it from someone else opening it at some point. I pointed out I bought the box that way. He then says he's going to charge me a 15% restocking fee. Even though the employee who told me it would work is standing right next to him telling him that he said it would work. These people are sleezy. They're willing to burn a bridge for 2.25 cents do you really want to trust them with hundreds or thousands of dollars? I recommend you choose a different shop. read more

Absolutely the fastest, most proficient around. They have amazing rates the staff is beyond knowledgeable and very friendly... Cannot than them enough read more

Brainwave Computers is neighborhood-friendly, their staff is smart, innovative, and reliable, and they have reasonable prices. I am so glad they are close by for all of my electronic/computer needs. They gave me a lower-cost solution for my Internet router and will actually come to your home to help you out. I'm sold on these guys! read more

My desktop computer wouldn't boot up so I took it to Brainwave to determine what was wrong. They identified the issue(s) and cleaned up the firmware and reloaded updates for Windows. This was completed in less time than what was estimated. read more

My laptop was having a hard time holding a charge and I originally went to Geek Squad who said it would be 5 weeks, but they referred me to ubreakitwefixit. Who were very nice but didn't have the ability to solder the needed part, so they referred Brainwave. Brainwave fixed the issue and replaced the fan and it was ready for pickup the following day. read more

They seem to have high turnover. Mark, the owner as I understand it, is good but with some staff, it's a gamble, they seem to have the personalities of 1990s computer chips, like they've learned socialization from video games. Their repairs were OK, the custom desktop they built for a handsome price, limited in performance and upgrade capability. But did I mention the handsome price? And they pronounced There are much better options, more pleasant to deal with for less money. I suggest you seek them out. read more

I have used BrainWave in Progress several times. There are wonderful, friendly and very reliable. They explain everything clearly and are cost effective as well. They have reconditioned laptops for sale as well, They units have had all the junk items removed from them and run very smooth which I am using now for over 3 years. I could not imagine going anywhere else for computer service and info. read more

Always extremely helpful and only sell you what you need. I can trust that they will take care of me in the future as well and always recommend them above anyone else when someone asks me where to go for a new or used computer. read more

I've been bringing my computers here for years... I've also had them do a custom build as well as several upgrades on my MacBook Pro, IMac, PC and Lenovo laptop... whether it's a pc, Mac, laptop, MacBook, battery issues or software related these guys will get it done. They also offer an array of refurbished equipment and accessories. They are great to work with in a day in age where the large electronics stores stopped offering support. They are reliable, do great work and affordable. I'd highly recommend! read more

Great little shop. The antithesis of big box stores - you can find what you want / need because the owner & staff are knowledgeable & eager to help. Lots of personally reconditioned computer items so that you can get higher quality/specs at a lower price. Buy local! read more

We've been using BrainWave for our personal and business needs for over 6 years now and can't say enough amazing things about this company. They have a very professional approach with a personal touch with whatever they are handling for us. We appreciate their honesty, ready attitude, thoughtfulness, follow up and quick response times. We are happy to know we can rely on this company with giving it a second thought. read more

Apple told me they couldn't help me but directed me to Brain Wave. Thank God! I was up and running in no time at all. Thank you so much for such wonderful speedy service. I will be back! read more

This group not only has exceptional computer skills, but also they have great customer service skills! Mark is so easy to work with and I know my computer is in really good hands! read more

Unethical and horrible!!!! I was on my deathbed and a previous employer took my personal laptop and had them remove all of my files, didn't even restore it to factory settings and removed my whole office suite which came with the computer!!!!! They knew it was not Mandy Selwyn's computer, but still erased ALL OF MY FILES. When I asked them to make it right and explained the situation, very nicely, might I add, they assured me they would make it right. The owner just said there's nothing they could do and that this is between Mandy and I. How ethical is that?! Is that even legal, to erase someone's laptop when the owner didn't even bring it in? read more

Very informative and super helpful in making a financially feasible decision. Gave me everything I needed to know in order to determine if I should fix my current laptop or buy a new/refurbished one from their inventory. read more

I have been here several times. I bought a used computer from them, and had it serviced recently. Staff is knowledgeable and friendly. I will use them again, if needed. read more

Have used them in the past and had good experiences. I do not know if they are closed now or what but they never answer the phone, there is no voicemail, and nowhere to write an email. Not sure how anyone is supposed to even be in contact with them. Guess I'll start looking for a different company. read more

I brought my computer in there 13 days ago just to get the stuff transferred from the old laptop to the new one they said it would take 3-5 days when I called so I brought in the old one. After 7 days I called... they didn't even know who i was or where my old computer was . So 2 days later i called again same thing. Never a call back nothing. 13 days later I went in they told me all my info was on their server and if I wanted it I had to bring in the new computer since I wasnt willing to trust them with my brand new computer and was a very unhappy customer. I had to pay them for a service that was never provided just to get my harddrive back. Customer service sucks! The assistant manager sucks! I love supporting small local businesses bit this place is awful! If you want to get hacked ripped off and never receive what you pay for then thos is your place! read more

Owner is a huge **** who stole $80 from a disabled woman. Product was returned within 40 minutes after the technician sold me a part he said "should work" but failed to. Tech installed it in my computer and tested it. It obviously wasn't working, but the tech refused to accept a return and tried to charge me an extra $75 for labor. The clerk failed to draw attention to the inconspicuous "return policy" sign or verbally recognize it at all when the purchase took place. Just took my money, told me it should work, and shrugged. The clerk didn't even seem to know -where- the return policy he was referencing was located. In the end I left the part I had purchased there without receiving a refund. I received no product and no refund but I am out $80, that's indistinguishable from theft. Did I mention I'm on a fixed income? Yeah. Screw this guy. Worst part is that if the tech had GOOGLED THE PROBLEM FOR 10 MINUTES they would have found a 24 pin to 8 pin ATX adapter that fixes the problem. Instead he told me it just wouldn't work and that I should throw my computer away and buy a new one from them for hundreds of dollars. So not only are they dishonest but they're also dumb. I eventually figured it out and I'm a technical dunce. read more

I bought a refurbished Laptop from Brainwave approximately years ago. I love it! It was affordable and the customer service was excellent.

Helpful, knowledgeable with a physical location to go tlak to someone. A great resource for your technical challenges.

Do not recommend. Came in with a "blue screen" of computer errors. Within 10 minutes I was told my laptop was too old of equipment to repair, technology unfortunately "stops working. We would be happy to recycle your laptop for free though." Instantly got bad vibes. I thankfully ended up restoring my laptop good as new, and prevented these thief's from gaining my personal property. read more

Brainwave has been my go to for all things electronic for almost 20 years. Their knowledgeable staff and superb customer service is 2nd to none. I I would highly recommend BrainwaVe to everyone I know. read more

Mark was so kind! I had a problem with my charging port and he was so willing to help and even cleaned out the ports and charger for me! Great conversation and advice!!! read more

I guess my Mac OS upgrade was too much for them. I never even got a call back. So much for their 2 page ad spread in the weekly shopper. They may talk the talk but don't walk the walk. read more