If you're looking for a computer savior, look no further than Computer Chimps! Henry, the mastermind behind this tech oasis, isn't just a whiz with wires and circuits. He's a technician who deeply understands hardware, software, and cyber security. My mother-in-law was a recent victim of a cyberattack, and I live over 800 miles away. I am a computer professional with over 30 years of experience, and I knew right away that what needed to be done could not be done remotely. I needed to find someone who was qualified and able to perform on-site service. After speaking with Henery on the phone for about 15 minutes, I knew he was someone I could trust and count on to assist my mother-in-law professionally and with the technical savvy required. Unlike some tech "experts" who speak in a language only aliens understand, Henry explained the potential problem in clear, concise terms, even pointing out potential vulnerabilities I had not considered. He offered several practical solutions, tailoring them to my mother-in-law's budget and needs, which was a refreshing change from the usual "one-size-fits-all" approach. Henry broke down his charges regarding both travel time and repair time. Computer Chimps isn't about fixing gadgets but building trust and relationships. Henry's passion for technology and genuine customer care shines through every interaction. He's not just a tech guru. He's your friendly neighborhood computer whisperer, always ready to lend a helping hand (and a USB drive). So, if you're facing a tech meltdown, ditch the big box stores and their robotic customer service. Head to Computer Chimps and experience the magic of Henry's touch. You'll walk out with a fixed device and a newfound appreciation for the power of friendly, expert tech support. Five stars doesn't even do it justice, and I'd give Computer Chimps a whole constellation if I could! P.S. Don't be surprised if you leave with a smile and a newfound love for chimpanzees. Don't ask Henry to teach them coding, he might just succeed! read more

Computer Chimps is top-notch. My second computer monitor screens kept randomly going black, which was irritating. I have an upcoming PowerPoint presentation on Zoom and need help with my computer monitor acting up. Computer Chimps, Henry K, the owner, asked me a few questions via text He was very patient because I have little computer or technology knowledge. Henry quickly diagnosed the problem and told me I needed a new HDMI Video Cable. Henry sent me a photo of the video cable and told me how to attach the cable to the monitor and computer. Henry told me to let him know whether that solved the problem; if it did not, he would come to my location to further investigate it. I purchased a new HDMI cable from Best Buy, and Henry was correct it solved the issue. If I ever need future problem diagnosed or computer repair, I will use Computer Chimps. I am impressed with their quick response time, excellent computer service, patience, and quick diagnosis. I'm impressed he solved my monitor problem via text, and I appreciate he did not charge me for his services. Thank you, Henry and Computer Chimps -Stephanie Wirfs read more

A little late in writing this, but the review is still the same. I highly recommend using this service! My (refurbished) Dell All-in-One PC crapped out during the Microsoft 11 upgrade and I could see nothing on the PC. I contacted Henry and he immediately started expertly diagnosing the problem over the phone, suggesting a new stand-alone tower PC and separate monitor (as AIO's are useless once the screen dies, a problem other experts agreed on). When he arrived for the service call to look at my old PC (which indeed was toast) and to set up the new PC, he was very clear on what he would provide, how long it would take, what better security measures to use on the new PC, and how to get better results when operating the PC. He retrieved/transferred all my data without any loss. As he worked, he would ask me about what I needed the PC for and guide me on better all-around care. Henry is very personable, and he converses professionally and in "layman's terms". He did such an amazing job at a VERY reasonable price, I ended up tipping him. I will continue to use Henry and Computer Chimps for my computer needs !!! read more

Henry goes above and beyond!! I was in a quandary over the Microsoft upgrade to windows 10......what computer to buy, how much to spend, how to migrate existing data etc etc. I found Henry's website while doing yet another search for help on the upgrade. Long story short. We set up an appointment, Henry brought all the necessary equipment to upgrade my existing computer and migrate all my data, saving me hundreds of dollars and saving the environment by not throwing out an old computer that works just fine! Henry is a true professional and perfectionist . He stays on a problem until it is solved to his satisfaction. And his prices are very reasonable. We hit a major snag when we decided to see if there were any issues in transferring my I-Tunes Library from the desktop to the I-Phone (old model). Again, Henry stayed on the problem until it was 95% resolved (several hours later). We still have a little more work to do,and Henry is coming back. I would have been absolutely lost without Henry's help and I need the music for exercise classes. So my rating is 6 stars! read more

Computer Chimps was a lifesaver for me when my new'ish PC hard drive crashed and burned. Henry arrived on time and got right to work. He used every trick in the book to fix my PC but we finally had to get the manufacturer on the phone for assistance. The first mfg customer service person actually hung up on us when we tried to pursue more in-depth assistance. Later, we got back on the phone with a different CS tech person. Henry worked very well with the mfg over the phone - the CS tech commented that Henry had tried everything the tech could suggest. Everyone finally admitted the PC would need to be returned to vendor for further repairs. Henry definitely went above and beyond the call of duty to help. He had the knowledge and expertise for the job and I will certainly contact him the next time I need assistance with any PC issues. I really enjoyed working with Henry - he was pleasant and courteous and a very respectful person. A super nice guy! I'm so grateful for all his efforts. read more

As I have been experiencing email problems, I contacted Henry at Computer Chimps who promptly emailed me back, offering to call the next day. At the arranged time, Henry called and during our 40 min conversation, he shared some tips and information that may be very helpful to solve my current problems. His explanations of MSPs and their services was helpful and clarified things for me. He was very clear and easy to understand when answering my questions, and also sharing various options and solutions. Though I was a first-time caller and virtual stranger, he was generous with his time and information, and amazingly, our long conversation/consultation was complimentary on his part. His invitation to contact him with additional questions shows that he and his business really cares about helping people. It's reassuring to know that an expert resource like Henry is available. Highly recommended! read more

Henry solved my computer problem and has now become my go-to-guy whenever I run into an issue. I will be calling him for all future repairs. Whenever I had work done before, I had to haul in my Mac Pro tower to the Apple store using a dolly. It is such a monster of a machine--getting it there and back home was a major task. Now it has passed the age where they won't even work on it unless it's just software related. I had to find a new vendor and Henry was one of only two local options. When Henry said he would come to my desk instead of having to haul it to his, I felt a wave of relief. My dolly-hauling days are finally over! Not only did he make it easy but I felt like I received great value for the service. He fixed my hard drive issue and even helped me with a printer problem. I recommend Henry as the perfect computer fix-it man. Nice guy and a great service provider! read more

I've known the owner of Computer Chimps for years, and he is the guy I call when I need advice on troubleshooting hardware or network issues. Recently, I had a problem with my PC that caused it to mysteriously shut down after 10 or 15 minutes of use, and then refuse to turn back on. Of course this was a silent issue; nothing I could detect was causing the malfunction, no warnings or errors came up. I called Computer Chimps and Henry helped troubleshoot the problem. Turns out the fan in the PC wasn't cooling like it should. Henry helped me get a new fan that's reliable and now works like a charm. So glad I didn't have to replace my PC or drag it into a shop! I highly recommend this service to anyone who is struggling to diagnose and fix issues with their PC or Mac. Henry is the computer-whisperer when it comes to figuring out what ails a system. read more

I contacted Computer Chips about two months ago concerning a broken hinge on my HP laptop. Henry was able to help me right away after the initial inquiry, and he was able to diagnose the issue based on pictures and my description without ever seeing the laptop physically. I was going out of town during this time for a business trip, and Henry was more than accommodating in repairing my computer while I was away. He quoted me a decent price and stayed within that quote while corresponding with my parents while I was away. He constantly communicated with me and gave me updates on the parts and repair itself. Overall, Henry is a professional when it comes to computer/laptop repair, and I will be going back to him and referring him to others whenever there are any computer issues. Laptop looks good as new and closes like it should. Thanks Henry! read more

Harry from Computer Chimps worked on my laptop on October 27, 2023 which had serious hard drive and other complicated issues because of which I was not able to use it. As promised, he worked methodically to solve the problems. He is very knowledgeable about his work and explained to me in simple terms what he was doing as he progressed with his work. He had to erase the hard drive, reconfigure it, upload my Microsoft Office Suite, configure my computer for access to my university Outlook Email account, configured my computer to connect to printers(two) and scanners (one), and implemented all settings to safeguard against malicious invasions. He came dot on time and finished the work on time. Harry is a polite professional. Overall, I was fully satisfied with the work and will recommend him highly. I will rate him 10/10. read more

In Dember 2023 had the pleasure of hiring Computer Chimps to fix some strange computer issues I was experiencing. Henry was extremely professional, knowledgeable, and thorough in diagnosing the problem. He suspected it was either malware or a faulty keyboard and mouse, and he did an excellent job explaining his findings. He also took the time to perform general maintenance that was long overdue, which I really appreciated. Henry ensured my Microsoft account was properly set up. He was attentive to detail and provided helpful recommendations for monitoring the situation moving forward. Overall, I'm very satisfied with the service I received and would highly recommend Henry to anyone in need of computer assistance. Thanks again, Henry! I'm now having an issue with my power button and will be contacting Compter Chimps. read more

I contacted Computer Chimps for help with my self built gaming pc which has had an ongoing mystery problem for about a year. Henry was able to come out the following day for a diagnosis and was so incredibly kind, patient and knowledgable. My computer's issue seemed to be a mix of different problems, and Henry patiently identified, explained, and resolved each of them. He was happy to answer any questions and (as a first time pc builder this was so lovely) never once made me feel silly or stupid for not knowing something myself. I would absolutely call on Henry again if I had another problem with my machine. And I would encourage others to use Computer Chimps as I have been really, really impressed by their service. Thank you guys. read more

I asked Henry to do a memory and hard drive upgrade on a cheap HP laptop that I bought in a pinch. Turns out it wasn't possible to do this work because the BIOS was locked down. Henry informed me of the issue and returned the unit to me the next day, NO CHARGE because he couldn't perform the grade requested! To me that was truly a sign of someone committed to customer satisfaction. He also provided a recommendation for the next laptop I should purchase that should be good for the next 5-10 years. I learned a lot talking with Henry. If I ever have computer issues in the future, I would not hesitate to go to Computer Chimps again. read more

We first contacted Computer Chimps when one of the computers was acting up with display and other issues. Henry called and gathered information then scheduled a time to come out snd run some diagnostics. His service was quick and the computer is running perfectly. We asked him to take a look at my laptop which was running at a snails pace. He quickly diagnosed the issue, took it with him and I had it back 2 days later. This machine has never been so fast! I highly recommend Henry and Computer Chimps. I also told my boss about him and she asked for a card to put in the file. Don't go anywhere else. Henry is the best! read more

Henry has my highest recommendation. I'm only in Portland for a few days and my 27" iMac wouldn't boot at all. I was desperately calling Mac repair shops around town and nobody could take a look at it for several days or weeks. Henry called me back within a couple of minutes, spent a generous amount of time on the phone discussing the issue, and came to get the computer within a few hours. I'm happy to report that the computer is back to working great. He really couldn't be a more lovely person to deal with, he's very knowledgable, and his rates are very reasonable. Call Henry before the word gets out and he gets too busy. read more

Henry was the perfect combination of gentleman/teacher/technical wiz.He was respectful & kind; obviously knew his work; a great teacher/explainer; & walked the fine line between being a technical wizard/nerd & personable to make me feel comfortable asking simple questions. We got a lot accomplished in 2 hours! And then, his follow-up email was astoundingly comprehensive - carefully & succinctly outlining every problem & subsequent fix. I'll keep & revisit it to enable this old gramma to stay on top of things computer-wise. And, I feel relieved to know that I can call him with questions at any time. read more

Henry at Computer Chimps was incredibly helpful. He was upfront about the cost of repair being about the same as just buying a new chromebook - but my son is very attached to things and wanted it fixed. Henry offered to call customer service with me before I hired him because he thought that they should cover the repair under my warranty. I decided to hire him for the repair rather than deal with the large corporate headache of HP customer service. He was very communicative and thoughtful throughout the process, and now my son is very happy to have his Chromebook back in perfect condition!! read more

Henry was a real life computer hero! I closed my mbp laptop on my headphone jack and cracked the screen-I thought my laptop was done-for. I called Henry, explained the situation gave him the mbp serial no. & viola! He order me a replacement screen and when the parts arrived, including a special screwdriver needed for my model-my mbp was like brand new! I can't thank him enough for turning around what I thought was a hopeless situation for me. And he resolved the situation so quickly. I highly recommend him! We are lucky to have someone like him as a resource. read more