Stay away from those gangsters. They will use shady practices to steal your equipment, telling you among other lies, that it's too old to repair, then they will fix it and sell it. They mis-use their customers' electronic signature and forge commercial invoices and internal documents. Highway robbery! Totally unresponsive. No customer service at all. The worse business experience I ever had. All the positive reviews for this business are most likely fake. Scroll down to the oldest ones to see more truth. ( something I should have done before dealing with those gangsters ). Just disregard any reply / comment to my post, and trust someone who has lost precious weeks thousands of $ dealing with those losers. After I took them to court I got my 2011 i7 27" desktop back and had it fixed for $300 or so somewhere else. It now works better than it ever did, and it's not thanks to them. read more

I highly recommend this place for their honesty and speed of my phone repair. Plus the education they provided me was invaluable. And they were very friendly as well. You want it done right, take your repair work here. read more

Super friendly, very helpful and knowledgeable people. Highly recommend! They were able to fix my Vmoda headphones on the spot. After not being able to find the right screws anywhere around town, they took the time to find the right fit and even applied loctite, so I wont have the same problem again. read more

I came into the store and specifically asked for a top notch computer that could handle a heavy work load. I showed specs of the software I use... I was sold an old processor.. Now I have to buy a 2nd computer... 3 months later! Unreal... read more

Fantastic service & very knowledgeable about computers & products. Educated me on the best computer for my needs. Judy B

I came in to sell my old laptop. I had been putting it off for a long time but alas, I needed some cash. The laptop had to be nearly 5 years old, the exterior in great condition, however I couldn't get it to turn on. I still got a better than expected offer for it and the owner was friendly. Would definitely send my friends here. And to the previous post, that fee is standard and even less than some places I've been to in Tigard. Should not have been a surprise. read more

Just amazing. As a non computer hardware individual, Mark was incredible with what to do and how to do it with my iMac. Plus, he had to handle a barrage of dumb questions from me and he handled them like a patient champ. And to fully win my heart, with lots of promoting, he found me a used Apple cinema monitor at a great price. Both Mark and Mr. Geek came highly recommended from a colleague's IT mega husband and could. It be happier with the help of Mark and Josh. Total tech smackdown. read more

In this day and age I didn't think to ask for computer help in person, but when I was referred to Brainwave, my expectations were far exceeded. My teen had been building a gaming PC and had run into issues - most notably finding a graphics card. Brainwave had a great selection at reasonable prices (very difficult to find these days) and were able to install the card and ensure the system was running perfectly. They also threw in some extras to make this an exceptional experience for my daughter. I am so grateful to their help to finally get us up and going with a fantastic system. read more

I brought my computer in for repair and it took brainwave 3 weeks to give me a completely incorrect diagnosis. They returned the computer claiming it was working, but I took it home and it was not. I had to return it to the store to try to get my money back or get a correct diagnosis, but I ended up with another incorrect diagnosis and no refund. They tried to get me to spend $300 to fix this issue that was not even the problem. I will not be returning to this store and I hope no one else wastes their time and money here. read more

The staff is very friendly and knowledgeable. They fixed the problem on my laptop in a short amount of time, for a very reasonable price.

Great group of guys! Be prepared to learn and laugh. They don't know business very well as in like costumer service BUT they make up for it in their knowledge and speediness of computers. They were able to help my husband the day he needed it. And really hooked it up. So happy we went there. They even helped with cost. Really great place. read more

I had a somewhat uncomfortable experience here regarding a refund policy. After posting a scathing review here, Mark reached out to me and expressed his willingness to work with me and offer his appologies and a very well structured argument for why things went the way they did. I feel this very much wins me over, as being flexible and communicative and willing to work with people show tremendous strength and self awareness. read more

I've had great experiences every time with Brainwave at their location off of 185th. Most recently getting a battery replacement for my LG G4 phone. Very knowledgeable and fair. Very good customer service and communication. Thank you! read more

They promptly handled my hard drive crash. It was complicated and they jumped right into it and had it solved as quickly as I think possible. They were reasonable on the price and handled the situation with the Mac and the windows machine, which runs on the Mac using VMWare without any problem. I hope to work with them in the future on some other tasks we need. It's nice to have someone local that will quickly jump into a problem without delay. I will definitely work with them again. Mark was pleasant, knowledgeable, and attentive to details. Most importantly he did not waste any time. He answered the questions, calls for updates, etc while I was nervously waiting. read more

This place really went above and beyond for my Dad who's in his 70's and needed a new laptop. They totally recovered his hard drive even though he was told by another place that it was not possible. They even once stopped by his assisted living facility to look at a cord my dad didn't know the name of. They're just really patient and kind and really delivered above and beyond results and customer service. read more

Thank you Mark Gibbs for recovering data I lost. More than anything thank your for taking the time and courtesy in doing so. After an Apple on-line chat and in store appointment, and emails to the app developer, I went into see Mark to help recover 300-400 photos I had somehow lost that were very important to my family (father-in-law burial and sons HS graduation). It was really nice to speak with someone that could at least try rather than get canned answers from a manual. Very much appreciate the courtesy, peand time and so thankful for you "poking around" and finding all the photos on my iPhone. You turned a frustrating and sad day to light! Thanks for the solution and smile! read more

I had my daughters computer repaired here four months ago, it lasted two months, and the same problem it would not turn on. They replaced the mother board originally but would not replace it again as my daughter had pushed the power button in after trying to turn it on many times. At this point they said the warranty had been voided. I can see their point but they really know very little off basic electronics. They also accused me of expecting them to lie to their board supplier, which really irritated me. Here is my response to them. In no way would I expect you to lie!!!!!!!! I am a professional engineer, and expect professionalism from a company as yours, what you failed to do was prove to your supplier that the board was defective and the result of the button being compromised was from the user trying to continually turn it on. Since you could not do that, which is clearly a lack of competence, I will not want to continue using your services. Your comment of no charge for doing what I don't know is what really irritated me. I expected you would have tried to repair the button to see what else could be the problem, and in doing so prove to your supplier the board is defective. But currently I believe that is beyond your skill set. kindest regards John Pisano, BEng, MSc, PE read more

If I could do zero stars, I would. Original estimate for fixing my laptop was 2-3 days up to a week. It's been 3 weeks. Picked up my laptop today and it's not working at all. Worse shape than when I dropped it off. Trying to get a non functioning touchpad fixed, now it won't even power on. I'd go somewhere else for computer repair. read more

I needed to print a case for my raspberry pi 3. I was able to get the file ready and loaded it to a USB drive. They printed it and it took a few hours. I had a Oops in my design and they ever offer to fix it and reprint the part for me at no extra cost. If you need something 3d printed I would hit these guys up. read more

My boyfriend and I went into Brainwave Computers today to look for an older model of his laptops AC Adaptor and Tom was an amazing help! We had first gone to their location off of 185th in Aloha but they didn't have the adaptor in stock. Vincent was an incredible help with pointing us in the right direction. Both Tom and Vincent were professional and left both my boyfriend and I feeling well taken care of after answering all of our questions and assuring our concerns. I will make sure to come back to Brainwave if I ever have any other issues with any of my hardware or devices! Thank you so much for all of your help! - Bailey and Sebastian read more

Went in with a PC laptop that wouldn't give up the secrets of where all the screws were hidden. Came out with a faster PC with a new SSD drive. Daniel knew what he was doing and entertained while he efficiently took apart and put back together my PC. I highly recommend this shop. read more

This is my second great experience with Brainwave and I really appreciate their expertise, timeliness, and price. I was honestly afraid to bring a work laptop in: I knew there was a virus (at least) and thought it was at the end of its life. Not only did they clean it up/speed it up and fix the problems quickly--(it lives!!!) they let me know that they can replace and transfer all the data, safely, easily, and inexpensively when the sad, sad day does come. Long live Brainwaves PC (and my PC! ;-)) read more

I've taken two different lap tops at different times to Brainwave. Both times I was treated with respect and not being very savy with computers, this is important to me. I am pretty sure the person I worked with was Shawn and not once was I dismissed by my inability to verbalize in computer talk, but rather guided to help him understand what was happening to the laptops as well as educated. One of the laptops, a gaming laptop, was fixed within a few days and the other right on the spot. I would absolutely recommend Brainwave to others. Thanks for your professional and ethical business in our community. read more

Took my PC into Brainwave to assist with upgrading the motherboard. The new board was already put in and I needed help with reconnecting all of the wiring/power etc. I was told that it should take no longer than 1.5hrs, and since it was already partially assembled it was likely it would take less. 3.5hrs later they told me they had everything wired up but the computer would not POST, it was the end of the business day and it would be 2 days before they could look at it again. I opted to take the PC somewhere else and discovered that the power supply in the computer would not work with the new motherboard as it did not have the proper connectors. Brainwave did not have it connected properly, and it was also suspect that they indicated they were powering it on to troubleshoot but they had not yet attached the CPU heatsink/cooler. All in all I do not intend to return to Brainwave for any future PC needs. read more

As an IT professional for 2 decades, I know my hardware - when I didnt have time to put together a coworkers PC (he had installed on the motherboard, into a Small form factor case), I took it in to this shop to get it done. After looking at it for literally 10mins, and wondering how 2 brackets get attached to the case, and noting "this motherboard is really, REALLY strange" (its not - its 100% standard SFF board... theres absolutely NOTHING odd or strange about the mobo), he decided to go with the "you know what, due to liability reasons, I wont work on PCs that arent complete" excuse... couldve said that 10mins ago, BEFORE the comments indicating you were absolutely befuddled and confused by this case.... Anyways, first visit to a computer shop, and last. I'll make time for the PC and wont be baffled by a standard SFF mobo. Oh and before a response is typed up to this by the store, a single mobo is EASILY tested to make sure its functional, as is the chip (when my coworker slotted the chip, thermal grease was not yet applied, and I made the shop aware of this - the PC was never connected to power. Both couldve been EASILY tested in 10mins to make sure they were functional, thus eliminating the liability excuse. Also looks unprofessional when you're keenly aware of the mobo/chip being installed, and dont mention your newfound liability policy until AFTER you display your bewilderment for 10mins. But hey... UPDATE IN RESPONSE TO THE EXTRMEMELY PROFESSIONAL OWNER: Just read his reply, and I can now state, 100% fact, that person is both a liar, and takes things rather personal. NEVER in my life have I said I know more than anyone (i LOVE the quotes btw, since you arent quoting me...). I know "hardware monkeys" (not an insult) who can run rings around what I know. They just enjoy the hardware side of things, as I focus server-side. For me to say I know more than anyone, especially without knowing a person, would be ridiculous. The heatsink had zero paste on it, first off, which was mentioned to you as "not normal" (see i can quote what was actually said, instead of making stuff up and putting quotes around it). But my favorite parts of your reply are these gems: "My third and final clue was when I noticed that every single bracket inside the case was removed" - big guy, this is a SFF case - the brackets were REQUIRED to be removed in order to open the space! The fan bracket on top COVERED THE TOP AND SIDES! Its a solid piece, So yeah, they NEEDED to be removed. The other gem being that you commented that what was done was strange, not the board... you specifically said "This board is strange...Thats a weiiiird board" (again, I use quotes for things actually said) - the chip was in the board - the board was a STANDARD SFF board. You LITERALLY never mentioned not being able to work on it FOR 10 MINS, after which i WAS annoyed, as you looked at it for 10 mins, without mentioning that - had it been mentioned in the first glance, or within the first 5 mins, I wouldve left - instead you wasted my time. Anyhoo - as a sys admin, we dont trouble ourselves with the PC-building side of things, we manage servers, AD, exchange,etc. However, as an enthusiast, yeah I can build a computer - theres nothing difficult about them. I also didnt say I spent 30 mins looking for a store... I said I spent 30mins driving to you, and will then spend 30 going back to the office - quite a difference, as you assume I had 2 hours to build a box, when in fact, 30 mins was spent going to a meeting at intel, and 30mins returning to work. Oh, and you quoted me as saying any halfass shop would do this no problem... I never said that - nor do I use words like "halfass", or judge a shop, based on an initial exchange, as "halfass". Unprofessional, and even inept, sure... but I never label anyone or any place "halfass" You're response is quite odd, and rather defensive. Good luck to you sir. In the future, you may want to not misquote, or make stuff up - comments like those can really legally bite a business in the ass. personally, I dont appreciate being misquoted, and, quite frankly, I don't appreciate the thinly veiled insults. Potential customers should see that as A HUGE caution flag with any business' response to a valid review. read more

I stopped in to have my iPhone 5 fix and after about an hour and he had me out the door I think it took longer because I kept asking questions but he was willing to answer them all deafly will be going back for other services they offer read more

These guys are awesome! I have used them for a few things including hard disk retrieval, gaming computer upgrades etc. Mark, Sean, Daniel are all awesome guys - courteous, highly knowledgeable and extremely helpful even after work is done. they do quality work and are always on time. Highly recommend this shop for any computer related issues. Great job guys. Keep up the great work!! read more

My hard drive was failing on my 15 year old PC. I am completely satisfied. Mark got the job done same day at a great price.

Loved them. I had a dead iPhone with water damage which they repaired within 24 hours. They were clear in explaining potential costs& what repairs were worth or not worth trying. They did a great job of trying to make the repair cost effective for me. Which was Refreshing. Saved me time & money. Very helpful & professional staff. I highly recommend! read more

These guys are reliable, competent, and remarkably tactful with us non-techies who get frustrated and vexed when our computers refuse to perform their magic tricks. Highly recommend. read more

Brainwave PC & Mac is where my go to place whenever I need help or something fixed up on my computer. Mark has done virus removals, upgrades, and even built a custom built desktop computer for me. I'm always impressed by how thorough Mark is in the work he does and I'm always really impressed with the results. Brainwave PC is extremely competitive and fair on their pricing, especially when compared to Geek Squad. I can easily recommend Brainwave PC to friends and family with confidence. read more

These guys are awesome. This was my first experience with a PC repair store and they set a VERY high standard for me. They were extremely transparent, never pushed an up sell, and made it seem as if they genuinely cared about my issue. I came in because my PC kept shutting off during gaming. They were able to run some tests on it and tell me exactly what was going on. However, they didn't stop there. Aside from diagnosing my PC, they also just improved its overall quality of life. For instance, at no additional cost to me, they helped secure my ssd to a correct place in my PC case. It was a joy working with these staff members. Highly recommend their services. read more

Mark Gibbs is not an honorable person! DO NOT TAKE YOUR COMPUTER TO THIS GUY OR THIS PLACE, TRUST ME!!! He charged me $35 just to plug my hard drive into his computers to see if there was anything wrong with it. It only took 15 minutes to do this and he still charged me $35!!! He didn't do any repairs or replacements, NADA. I will NEVER GO TO BRAINWAVE PC again!!! If you're having problems with your computer and you live in the Beaverton area, try Sunset Computers on Farmington Road. You might have better luck with them. "Brainwave is a Brainwaste". read more

These guys are the bomb! But I would like to give a special shout out to Josh who fixed the control board for my stove and saved me a bunch of money and time had I sent it out somewhere. Not only did he fix it at a reasonable price but on my lunch hour too! All of the folks I talked to there were knowledgeable, responsive and professional. Will absolutely call the 1st should the need arise, whether it is for my stove or a computer! read more

I have used Brainwave PC multiple times and have always had great service. They are quick and very fair on the prices. I have also referred many people to them and they have all been satisfied with the work done. read more

Positive: Agreed to service my computer the following day. For the most part friendly. Neutral: Charged a little more than the estimate and did not do what I asked even after I wrote down my requirements for naming the computer. The OEM version of XP he installed had no more licenses and lost its settings and drivers but I survived these minor annoyances. No data was lost and the drive was partitioned as I requested. Frustrating: Unprofessional time management. Not in the office at the posted times, and my laptop was not ready at the time stated. On Day 1, he was doing errands and told me to come back in an hour to drop it off. I also waited more than an hour when I arrived to pick it up. Then it was closing time so I had to come back on Day 2. On Day 2, I called first thing in the morning. He was again "doing errands" and I had to wait before I could drop it off. It was not ready when I arrived 6 hours later and I was promised it would be ready at 5:30. I called at 5 and was told to come back at 6:30 so his accountant could give it to me, she arrived at 7. I wish I could bill him for the gas and my time he wasted. read more

After a power outtage caused some issues with my desktop PC, I brought it in for some repairs. Mark gave me the run down, and I told him what was the expected problem with it and he listened. During that same week I also requested a couple more minor things, and that was done as well. I didn't need my PC to be fixed ASAP, which I expressed to them, so I can't really give an idea of how quick a repair may be by them; but I'm sure they are fast if needed to be. I also thought it was pretty rad that they rounded up the money per hour, and didn't overcharge me. When it was finished they were very up front of what they did to repair the BIOS, and I appreciated that information. Also I read their shop information on their website, and I really appreciate how much they value a customer's privacy and not ripping them off, haha. So kudos to them. Check them out if you need a PC repair. read more

Took my phone in for repair and was told it might take 10 days. Josh also told me if I called and bothered him about it he would charge me extra. 5 WEEKS LATER I went in to check on it and was told he tried to email me but had the wrong address. I WAS notified by text message when I dropped it off I would get text message updates. Never did, even though he had that number. Pace Computers is the ONLY place I will ever go to now. read more

Brainwave PC Wow----I have an online business and my 8 month old computer went down today... I make my living online. Yet, I had not backed up ALL of my files and was not able to complete business related projects over the weekend. Thus, I contacted this business and the company fixed the problem within 2 hours. Normally, I would take my computer to a national retailer related business and it would take way too long to get the problem fixed. I am REALY impressed by the dynamic duo at Brainwave PC. They are super knowledgeable and went out of their way to make sure I had my computer and my ability to make a living with my business in a timely same day manner. Also, few companies have top notch customer service. This company truly cares about providing customers with outstanding customer service. THANK YOU! Best, Eric Freeman read more

Love these guys. My family has used them three different times for various reasons- fix a computer, as a resource for the right cord, and to pull data from a broken external drive. They are awesome. Friendly, kind, experts. Highly recommend. read more