Superb service by extemely knowledgeable and friendly staff. I used their services twice: once with my main computer, and a second time with my laptop. In both instances the repairs were made reasonably quickly and at a fair prices. I can't recommend 1201 Computer Repair more highly. They're the absolute go-to place in Portland for computer repair. read more

Amazing service! They actually listened to what I needed my computer to do. When it was apparent that it was just too old to be useful, they transferred all my stuff to a microprocessor and gave that to me for the price of the repair. And they explained everything, in a way that doesn't make you feel like an idiot read more

These people are solid, fair, honest, and capable. Plus they are warm and friendly. My experience there was perfect.

I have used these guys a few times in the past and they were always helpful and had reasonable prices for their services. But since the pandemic their prices have really become unreasonable and their online only appointment paradigm is pretty dismal. The fact that they now charge $250 minimum for labor regardless of the issue is a nonstarter with me not to mention they will take $65 just to 'check you in'. I will be looking for somewhere else to do work on my computers from now on. read more

I completely forgot to review from a few months back but topnotch repair and replacement of parts and optimization! My sports car of a custom build that I use for all of my 3D work literally caught on fire from faulty cooling wiring and was terrified I fried everything. They did the exact replacement I needed to the damage, diagnostics, and optimization. It was a solid price for everything they did. I didn't lose any data and all other equipment. They also kept the aesthetic factor in remind with the replacement and its looking real slick. Runs faster and more reliable than ever. Would recommend to anyone. read more

Update (6/12/2025): As usual, the staff at 1201 CR is super helpful, professional & solution-oriented. Alan helped me resolving a buggy MSOffice immediately. Even better, he provided me with a list of recommended laptop brands/models based on ease of repair & service. Although I had to drive from Beaverton to their shop in SE Portland, the trip was truly worthwhile. Review of July 2023: Portlanders are indeed lucky to have 1201 Computer Repair in their backyard. They are helpful, professional and charge reasonable fees. Chris & Blake were extremely helpful in troubleshooting some issues with my PC. I highly recommend 1201 Computer Repair much much more over Geek Squad "subscription" which is a joke! The "squad" just outsources their "support" to India (surprise, surprise!), where once a guy just hung up on me because he could not resolve a simple problem! read more

Whenever we have any issue or concern with our desktop or laptop, we call 1201 Computer Repair. Everyone there is so helpful and understanding of individuals who do not speak "tech." Always adding helpful suggestions whenever our computers are there for software updates, hardware repair, malware removal, or an annual tuneup. Great value for all the expertise. We won't be going anywhere else. read more

We've had a few repair projects over the last year or two. We've always been extremely pleased with the friendly, helpful and timely service. These folks demonstrate a high level of integrity, their prices are reasonable, and their work is consistently high quality. read more

Incredible service! Eddie did a custom repair for me that was fast and exactly what I needed. Super friendly and professional staff of experts. Highly recommend coming here for any computer repair needs read more

we had used happy hampster computers on ne mlk yrs ago, and 1201 bought them out.....we were very happy with their work....many yrs later, our pc died, and had a custom one built again....Allan was the intake person and worked on it....he is professional and friendly...the pc works great.....thx.... read more

This place is the best. We hadn't been there in years but had good experiences before so when my macbook space bar took a sabbatical, I headed over to Hawthorne. It turned out to be a more invasive keyboard panel repair due to the way the hardware is designed, but they kept me up to date the whole time on the issue, the fix and the likely cost. I just wanted my space bar to work again but I wasn't expecting to pick up a brand-new feeling computer. I bought my laptop used so I didn't realize I had never had that new keyboard feel. I'm writing a novel and I can't describe the unexpected delight this upgrade has brought me as I tap these clean, bouncy keys. sdflhsd;flhsd;flj Yay!! :) The repair quality and friendly communication from the team at 1201 is worth every minute and every penny it requires. read more

I've had them help me with the power jack for my laptop (quickly and completely repaired) and I took it back to them when I started hearing the fans whine when I gamed. They cleaned it, redid the thermal paste, and said it should be fine, but if I wanted the fans replaced to bring it back and there would be no labor charge. I took them up on that after play-testing the system. These folks are good, they're honest, and I expect to get another 2-3 years from this machine. Absolutely grand service. read more

Microsoft is dropping support for Windows versions older than Windows 11. They have strict requirements for what hardware will run Windows 11. I've been using 1201 Computers for more than 6 years to clone three existing PC to a new ones keeping programs, data, and settings. They are excellent at adjusting their level of expertise in communicating to that of the customer. In building a new PC, they are aware of the latest hardware and work with you to come up with the best solution for your needs. They are a great team to work with. read more

Had a terrific experience here. My Macbook was the victim of the Great Hot Tea Disaster and wouldn't turn back on. I brought in here, bracing myself for the worst news that it would be irreparable or so expensive that repairs wouldn't be worth the trouble. They gave me an estimate of two weeks or longer... it was two weeks and one day. Outrageous! (Joking.) It required some pretty extensive fixes but still came in under $400. They texted to ask if I approved the additional labor and once I did, had it fixed in less than a couple hours later. Everyone was easy and cordial to work with, and the laptop seems to be working perfectly. I'm very grateful! People (myself included) usually just go on Yelp to complain, but their five-star ratings are completely deserved. read more

They were wonderful! To them a simple fix to me impossible. My mother's laptop would not turn on. They checked a couple of things then disconnected the battery. It worked and they charged me nothing. I recommend them! read more

I had a great experience with 1201 computer repair recently. The 10-15 year old external hard drive I have used to back up all of my photos recently stopped working. In a panic, I called pretty much every dedicated data recovery company in the area and to my dismay found out that they all charge $500-$1000+ and none are local; even though they have local addresses, they ALL follow a model where you drop off your device and they send it away not only to fix but just to get a quote. Luckily, I found 1201 Computer Repair! They're a local company who repaired my device and recovered all my data at their shop on Hawthorne. They were very communicative and the repair was speedy. Best of all, it was under $300 including a new external hard drive! Such a bargain compared to the national knock-offs and great value considering their top notch customer service. Thanks 1201, I'll be sure to come back for any future repair needs! read more

These guys are incredible. If you're looking for a spot to get your stuff repaired, stop your search--this is it. My laptop started swelling a few months ago and the touchpad was bulging so much that it was unusable and my lid couldn't close all the way. The fans were buzzing and shaking. I made an appointment online, which was effortless, and brought my laptop in the next day. They said it was probably a dangerously swollen battery and a fan malfunction. I waited about a week for the ordered parts to come in and Matt kept me updated throughout the process; once the parts were in, it was fixed within a day or so. When I came in to pick it up, my laptop looked good as new and the touchpad worked SO well--it had issues out of the box to begin with and didn't click very well, and now the clicks are prompt. They even thoroughly tested everything and made sure temps were looking good. A whole battery replacement and fan replacement only cost me a little over $100 on top of the standard labor fee. I would gladly 100% recommend these guys to anyone in the area, amazing value for what they do. read more

Ok you guys. I never give reviews but these guys really are a special asset to this community. Went in there with two different computers and its everything you want. Clear. Kind. Knowledgeable. Funny. Helpful. I hate computers but I just have to live with them but you can tell they are in it because they love the whole scene. Let's support them, when you have something good you have to keep them goin. Great help. Love it. Eamon from Mt. Tabor read more

Did you guys buy your 5 star reviews?? I waited for my computers screen to be fixed for more than a month. They ended up not being able to repair it, and gave me my beautiful laptop back in broken pieces! I then brought it to comprite and now they are saying that cannot reboot it to windows! I have tried calling this business and 100% of the time goes to voice-mail. I trusted you guys and it came back in BROKEN PIECES . I am have tried everything to not leave a bad review for this place, but seriously man. read more

I feel like a won the lottery when I found them. 5 stars is not enough! I was dealing with OTHER computer people prior to meeting Chris at 12:01....Chris fixed everything read more

Thank you 1201, for saving me FROM MY CAT'S DEVIOUS BUTT! SHORT VERSION: THANK YOU for amazing, kind, smart, non-judgmental, thorough, compassionate service when something super stupid happened. LONGER VERSION (aka the "TL;DR" version) - This turned out to be a bigger problem than it appeared, and my hard drive had begun to die anyway. 1201 rescued me from this situation ... and I have also slowly repaired my relationship with my cat. The email I sent to 1201 is below: ---------- "So, I look over and see my cat sitting on my computer. No big deal ... usually. This time, he somehow renamed the hard drive, to a very long name of all special characters. Because the file name is so long, I cannot access anything stored in it anymore. I tried to change the name but it will not take any name changes I try. I have tried the below steps and it did not work. When I try through that method I get this error message: "Try using a name with fewer characters, or with no punctuation marks." No matter what I use. I am not skilled in using the terminal, so I did not want to try to mess with it from there. Do you think you can help me? If so, I would like to make an appointment to come in." read more

1201 Computer Repair - This cat's butt. This computer. Relationships with both have now been repaired. - IT Services & Computer Repair Near Me - Portland, Oregon

Fantastic service at 1201! I stopped in hoping I could buy a needed accessory for my computer and they went above and beyond in helping find a no cost solution. All in the spirit of community and helping a fellow human out. 5 stars is not nearly enough for this great experience! read more

1201 fixed my computer and now it is faster than I ever remember it it literally would take about 15-20 minutes to boot up and now it takes less than a minute read more

In my experience: They know what they're doing and offer advice accordingly, don't upsell, respond quickly, and generally treat customers fairly. Much love. Thank you, Justin and co read more

Blake and the team have revived my laptop once again, with great care and excellent communication as well. They could teach other small businesses about customer service. I've moved about an hour away but it is worth the drive, knowing that they are looking out for my best interests, offer good solutions and charge fair prices. 1201 has knowledgeable people on staff who know what they're doing and enjoy their work. I've been a happy customer for years and appreciate this business so much. I highly recommend 1201! read more

I'd give these guys ten stars if I could. I'd had my MacBook at another shop for 3 weeks and they hadn't even gotten around to a diagnostic, and no communication with me. So I rescued it and took it to 1201. Matt and Blake were terrific; they kept me apprised of everything, including a minor delay. And Blake even stayed late one night to get the work done so I could have it back by the holiday weekend. Price was just as they quoted. I can't recommend them highly enough. Friendly, honest, good communication, and in my neighborhood (always a bonus). read more

These guys are like fine surgeons! Plus, they have wonderful bedside manner. I will be bringing my computer back whenever it needs repair! Thanks, Matt and Alan. Gratefully, MaryJane read more

They were EXTREMELY HELPFUL!!! Blake helped me and after i paid a diagnostic fee of only $65, i was back in in less then a week. They communicate through text and were very responsive! Not only did they recommend what would be the best bang for my buck when it came to repairs but also gave me plenty of options and guidance to great new laptops. HIGHLY RECOMMEND and i will be coming back in the future! read more

Came to 1201 based on reviews, and because it was close to us. We had an external hard drive that had stopped functioning and started beeping, happening at a very inopportune time. Time was of the essence, so we were more than willing to pay an expedited fee. The folks at 1201 were able to start diagnosing it immediately. I'm not saying they can give this kind of service every time, but within five minutes, they knew that the issues were beyond their abilities, and referred us to another shop that could do the work. Why five stars even if they couldn't fix it? Because they were friendly, knowledgeable, understanding, and fast, all of which we needed desperately. You can bet that next time I need services, I'll be coming to 1201. read more

10 Stars !! These guys are magicians. I have a beloved 2011-vintage Mac Air (which the guys there seem to love, too). One day I glanced over, and the whole keyboard had bulged up, bowed up. The trackpad was unusable. The battery was shot, and so swollen it bowed-up the top case. But the guts and the memory were working (using a plug-in mouse). I took it to 1201 Computer Repair, thinking they would tell me to man-up and buy a new laptop. But no. They thought they could fix it. And they did, in less than a week. Not only did they replace the battery, finding that the case returned to it's previous shape, but they found a deteriorated SSD memory chip, replaced that, and installed a modified very modern operating system. The computer is now perfect, faster than it has even been, even out of the box. It looks brand new. And the price was extremely reasonable (a fraction of a new Apple laptop). Their communication was excellent, even calling me! (Who calls anybody any more?) This company is superb. I would trust them with any computer repair project. read more

As far as businesses in PDX there's few that have my loyalty more that 1201 Computer Repair. They've had me as a highly enthusiastic customer for about the last 8 years. Justin and all the staff are super friendly, professional, and don't condescend ( which would be easy to do with my computer knowledge) My most recent interaction was with Chris, my desk top was a mess and he put tons of work into it for a very reasonable price. I recommend 1201 on a regular basis because when a company really stands out they deserve our support. They're always busy, I'm not the only fan, but they work hard to get your problem taken care of in a prompt manner read more

Yet again these guys rock ! I brought my computer in because it was running slow and it was blinking and other bad stuff was happening. 12:01 found that I had a pretty nasty virus and needed a root canal. Again, these guys got it done overnight and it wasn't at all expensive. They didn't forget about a YELP check in discount ! Thanks again fellas ! read more

These guys are the absolute best! They replaced my failing SSD drive and cleaned the machine, and had it running smoothly. After a few months, I noticed the computer fan on this Dell Inspiron 5579 laptop was running a lot. I used an app called Pulseway on my iPhone to check the temperatures and they were a bit hot. I called them and they said bring it in and we will double check everything and probably replace the SSD drive "just in case." They did all that and more. They added some heat-sync pads and have it running at a much lower temperature than when I brought it in. Even though they could not duplicate the temperature issue, they replaced the drive. It is running like a champ and a bit quieter to boot. I highly recommend them. Not only are they honest, but they are really nice people. read more

My computer went down and this place had high ratings so I went with them for a repair. It was a straightforward process to book an appointment on their website. They provided clear communication throughout the process. The repair time was acceptable and the price seemed very honest. If I need repairs in the future, I will definitely be going with them. I recommend for anyone needing computer repairs in the PDX area! read more

Direct and to the point. I brought a lost cause into Justin today. Dead laptop, was hoping he could breathe life into it. Alas, the laptop was beyond hope. But Justin took the time to diagnose it, and was very straightforward about the issues with the system. In the end, I retrieved the system and went on my way. Justin would not accept payment. As a professional tech, I'm pleased to find someone of Justin's skill level who is still honest and direct. I've got over 18 years in the biz but don't do laptops and dealing with Justin was a refreshing change over some of the techs I've worked with over the years. And my last laptop shop (NWCS out in Tigard) closed down a couple of years back so it's nice to find someone I'm comfortable working with and am comfortable referring others to. Thanks again, Justin. Nice to meet you! EDIT: 05202011 - in retrospect, giving Justin 4 of 5 only because he couldn't bring a dead laptop back from the dead is unfair. So I'm giving him a provisional 5th star, contingent on the next job I bring him. I'm not in the habit of over-complimenting so we'll hope my faith in his potential is not misguided. read more

Ok deadass they didn't fix my computer so Idk how their repairs are but when I showed up and explained my situation the person who greated me was like "hey hey it's prrrrobly gonna be more expensive to fix this computer and this brand is bad anyway" he told me about all these other computers and which ones would be good and even gave me a guide for when I go get a new computer! The service alone was amazing and the people are so genuine 10/10 read more

I'd totally recommend these people! Their communication and effectiveness were outstanding. They were super respectful. I messed up my Mac system, and they were able to recover everything, put in the correct OS and they offered excellent pricing on some hardware upgrades since I had it in. Took them about a week as they said it would. 10/10 for these folks! read more

This team combines intelligence and capabilities with the thing so many computer repair shops lack: Service! Not only have they fixed my computer issues, they have done so with outstanding customer service, and fair pricing. I would absolutely recommend them to any one with a computer issue - they are honest, friendly, and capable. read more

This company hands down has been the most amazing experience I've had with computer support and repairs. These folks have helped me through times of stress in college, times of clumsiness and through times of failing hard drives and digital overwhelm! Recently they've helped me with a major data retrieval project. The turn around was surprisingly quick! I have nothing but great things to say about Eddie, he is kind, professional, communicative and went above and beyond any expectations I had. No need to compare and contrast anymore computer repair businesses...you just found THE place! read more

I took my Macbook here after I began experiencing what I thought was a harddrive issue. The guys took it in and got it back to me fixed a couple days later - it turned out to be a less serious cable issue. What I appreciated most was the clarity of pricing. They told me how much it'd cost upfront in writing (they even post general cost of services on their website,) and reiterated the costs as they updated me about where they were in repairs. If you're looking for quality repairs at a clear price, stop here first. read more