The Clackamas Verizon Store is lousy. I have visited it 7 times, trying to get an upgrade, and…read morethey kept denying me each time, because I refused to change my 55+ plan. They wanted me to go with a $5000 more per month plan. I then finally got an upgrade through the Executive Office, and when I picked up the cell phone from the Clackamas Store, the agent was rude and arrogant to me, and even told me that I was stupid for not getting insurance on my phone, when Verizon's insurance is a joke, because the insurance does not give you anew phone, it is a used refurbish piece of crap phone that they replace it with should your phone get broken. This Verizon's way of getting more money out of the customer. Verizon is a nickle and dime Wireless Carrier. They used to be reputable, but now they have turned into greedy thugs. Further, when I picked up my phone, I had to wait 15 minutes to get, and the agent bypassed me and help the walk-ins who came after me, yet, making me wait to get my phone. Avoid this Store at all cost unless you have deep pocket books. Even the Samsung phones are becoming crap.

Troy Very polite, knowledgeable, helpful and willing to…read morehelp. Even went the extra mile to put on a new screen saver when I asked for that favor. Thank you

Luis was superb this afternoon! He asked, listened, then provided informative and practical…read moresolutions for us while saved us around 1K without switching my husband's broken phone to my current family plan with AT&T. Fabulous job well done, Luis! We left happy with total upfront of $219.98 with new phone, new block charger for my husband, that was it! I would definitely recommend Luis when you visit this location. I plan to come back to check out their current promotion which they analyze your current phone bill from non-Verizon and let you know if they can match and or lower your current service and plan to switch over to Verizon. It'd be a hard sell since I have been with AT&T for the last 30 years with family plan.

This store prioritizes sales over customer service assistance all because of commission. During…read morecheck in they ask if you're there to buy a new phone or device or upgrade. After I said I'm here to get help with my phone, they moved me down from being first on the wait list to 3rd to ensure the people buying new devices go first.

Updated Review: I'm…read moreokay giving them three stars because I know the service is good for coverage and speed because I was on Visible before which is under the same network. Now I'll have higher priority on post-paid so I won't bog down in speed so much which is good. I spent a while getting my number ported in but the eSIM stopped working so I had to come into their store and get a new one. They did that quickly which I appreciated. 2 stars off overall though because not having any cell service and having to spend hours on the phone getting setup isn't a good new customer experience. There's definitely a learning experience for Verizon in all that took place and I hope they improve knowing what took place and provide a better experience to future customers. Original Review: I've worked in customer service for years in the past with patients and the general public. I want to make it clear that I'm a calm and professional individual. But getting my service setup with Verizon has been the most aggravating and frustrating experience of my entire 31 years of life. Their call centers remain closed until the late morning hours so you can't do a number port. When they are open and you've made it clear you want to port in a phone number and have them repeat back what you want to verify they understand you are stuck in the phone with them for literally hours trying to make that work to just end up getting a message telling you they're now closed and to call back once they're open. This is completely ridiculous and someone needs to be held accountable for providing such an extremely poor experience for a new customer. There is no way at all that a Verizon executive who would read this review and have the facts pulled would believe this is the experience that makes the business look good. This cannot be their vision for Verizon. So please pass along the feedback that something is incredibly wrong with the phone number porting process from Visible to Verizon Post-Paid.

Changing phone carriers is never something many look forward to - let alone, cross their mind…read more However, when rumors were leaked that T-Mobile would be moving legacy plans to their newer plans, this immediately became something I constantly thought about as I couldn't afford to pay double the price. One of the first stops I made was the Verizon store at Gresham Station. Andrew immediately greeted me and let me explain the situation while understanding that I was only in the research phase and would not be signing/transferring anything until the news was confirmed the following week. This didn't phase Andrew at all - in fact, he continued to work with me to find a plan that suited my needs without using any sales tactics. When we finally aligned on a plan that matched, Andrew handed me his business card and said that I could text him with any questions. Little did he know, I would be taking him up on his offer and asking him questions every other day for the next two weeks. During those two weeks, I went to AT&T and sadly admit, other Verizon branches to see if the offers varied and out of all of these experiences, none of them compared to Andrew's. The level of care, and willingness to work with me and remember the facts is what made me return to officially become a Verizon customer! Even after signing the contract and needing to wait to port the number over because of my complex situation, Andrew still worked with me instead of telling me to call customer service. His level of dedication to serve the needs of the consumers is why I am happy to have become a Verizon customer and will not be switching phone carriers anytime soon.

Absolutely wonderful experience here! Came in to transfer from my family plan to an individual plan…read moreand Andrew did an AMAZING job helping me! He was easy to understand, thorough, and kind. This location was just taken over by TCC who sent some corporate staff to visit. Courtney was incredibly kind and shared a lot of fascinating information about the plan to support staff and the amazing resources the company supports related to providing resources to survivors of domestic violence. 1000/10!!!! Andrew is the GOAT.

J Riss extremely helpful in navigating us through the process and walked us through every step…read more Great service

Great customer service and the Manager of this location was very friendly and helpful. She checked…read moremy account for promotion and she was very pleasant to talk with and she was very knowledgeable. I highly recommend this location.

Do not use this location as your Verizon vendor. I was lied to about the internet package I was…read moresigning up for and lied to about the price. And when I confronted them about the lies they acted as if they couldn't be bothered. Go to a real Verizon location and save yourself the time and pain.

I needed to replace my lost iPhone. When bringing up our account, Bobby noticed a discrepancy and…read morerecommended a way to fix it. The store was closing soon but he stayed late and got it done for us. He was very friendly, thorough, and knowledgeable. He even shared his candy with us.

I placed a mobile order for an iPhone 17 Pro 256GB with in-store pickup, which the Verizon app…read moreclearly showed as in stock at this location. I arrived at the store and was the only customer present. The sales rep told me my phone was being prepped and it would "only be a few minutes." A few minutes later, I was told to leave the store and come back in about 10 minutes because the system was supposedly down. While waiting, I watched the employee put the phone that was being set up for me back into a drawer. I returned after about 13 minutes and was then told that the phone I ordered was no longer available, but they did have the "next model up" -- conveniently with an upcharge. I was also told I'd need to call customer service myself to cancel the order. This was a complete waste of time and felt extremely dishonest. The phone was clearly available when I arrived, and it's hard not to conclude this happened because mobile pickup orders don't earn commission. Very disappointing experience and not what I expect from Verizon

I couldn't not recommend this store any more. Came in to get a phone, was told we had to order one…read more I said I wanted to know how much it is. Guy told me he could order the phone, my bill would come down to $150 a month with $1100 off the phone and we would finalize it when the phone came in. Said he would call me when it came in. Never showed me numbers, I didn't sign anything he just randomly said "cool it's ordered" and shook my hand. Then I got a bunch of automated emails about my bill change. It was not what we talked about, bill was barely cheaper and it broke down I only got about a $750 discount off the phone. It arrived in the store 2 days ago. No call. I called, and they said I need to wait for him to come in to get everything set. When that is.. no one knows because he "couldn't see his schedule" Couldn't be a more unprofessional process

Huge shoutout and thank you to Ethan. My online order never showed up, and I called the store on…read moreChristmas Eve during total chaos. Ethan walked me through canceling it, then helped me reorder and pick it up in-store on the spot. The store was absolutely slammed, but he remembered me from the phone call, stayed friendly, and handled everything fast and efficiently. Awesome service when it mattered most. Great work, Ethan. Thank you again!

Verizon's representative "Z" ( that's the name he goes by) was far and away the BEST salesman we…read morecould ask for. He's very patient with us Seniors who are not very tech-savvy. Thank you Z for taking such good care of our many questions!!!

Shawn helped my son's iPhone problem with great service and attitude today. He knows what he is…read moredoing and he even suggested a better plan to save monthly payment. He was so good and we are super happy with him.

Got hours of patient service from Nick who helped me and my elderly mother replace her phone and…read moreget an Apple Watch for fall alerts, as well as update my phone. The process was very involved due to layers of complexity with my mother's old phone plan, a long outdated phone, etc. He stayed way past closing to complete the process. He helped find deals to make it all affordable. Hope he gets a raise and a promotion.

This review is for Anabelle who was soo helpful and kind. Not only did she fix my problem, but she…read morewent out of her way to help the customers in the store with me and handled herself so professionally and efficiently even when she got curve-balls out of her control. I'll for sure come here next time I have a problem and will hope to see her there!

The technician who helped us was very unprofessional. He kept yawning, rubbing his eyes, and…read moredrinking water. He mumbled when he talked, and frowned the whole time we were there. His communications were curt, and he acted like he did not want to be there. I have always had good service here, but I will go elsewhere from now on. I cannot recommend this location.

$65 screen cover broke immediately. Called to see about a refund. Gave me the run around. Told I…read morewas going to be called back. Nothing. Makes me glad I canceled my Verizon account.