Bradley was just amazing. I have never had better service. He helped me with my plan and phone details. He was so nice and never acted like I should hurry up. Contrasting this to a recent Apple Store experience was night and day. This is why I am loyal Verizon customer. read more

I went in to this Verizon store with the hope of getting a line taken off of my plan and a number reactivated on an old phone of mine, I was able to get the number reactivated, but the guy I worked with acted as if reactivating my number was a chore rather then something he was happy to help with. He also assured me that he had taken the 3rd number off of my plan but when my bill came it was still showing as active on the plan. Would not recommend this store. read more

I switched from Verizon to Xfinity because Xfinity is substantially cheaper. Verizon did not and will not terminate our service. I began a complaint with the Better Business Bureau and discovered that Verizon is NOT BBB accredited and has had more than 38,000 complaints like mine lodged against them in just the past 3 years. My next step is to file a complaint with the FCC. read more

My phone quit working and I went into Verizon store to see what could be done. Bradley was pleasant, helpful and the issue was solved very quickly. I have always had great service whenever I have been in! read more

This is the associates they have representing them, unfortunately I have been a loyal customer for nearly 8 years now and am appalled for the treatment of this arrogant employee. This is only after the yelling and physically hitting my car (either punching or kicking). Not only was it scary for me but I had my 6 year old and 1 year old in the car and he left them crying and not sure where things would end. I went out of my way and found out he works for the CORPORATE Verizon it's truly embarrassing. I relayed the message and called to file a complaint I feel it would be irresponsible of me to not share this info here. So Jonah, for future if you want to be big and bad and yell and get out your car... maybe don't wear your jobs attire. Cheers. read more

Verizon - Jonah.. a CORPORATE employee.... - Mobile Phones Near Me - Portland, Oregon

I should always remember that the in-person experience is going to be better. My old phone stopped working so I ordered a new one online to be shipped to my house. However, the order got held up because they couldn't verify my ID (cuz they kept sending verification codes to my old phone). In the end, they told me to go to a store to verify my ID so I did. While I was there, I asked if they could just sell me a phone instead. The manager was great & had a rep get me through the process quickly. So, lesson learned. Interact with a human when possible. read more

I had a helpful clerk however this place is here to rip you off. I asked for a new phone that i could use on my cordless charger and was told this Samsung a23 would. It does not. When I took it back the next day all I got was blank stares I think there may be some brain damage going on here. If the phone would have worked on a cordless charger I would be happy. read more

Apart from the fact that Verizon has the WORST customer service I ever encountered, the people here at this store are lazy, incompetent and flat out using s are tactics, misinformation etc rivaling sleezy used car salesman. Stay away from Jonah who used every tactic in the book to try to sell this elderly gentleman a home internet service (which sucks by the way) using classic pushy/scare tactics, a service for transferring data which is really just nothing than pushing ng a button, cases, chargers etc. It's gross. This store only cares about upselling, not customer service. There is a few POC people waiting for over 45 minutes but they are just chatting it up with the white customers on top of it. Really horrible store. read more

This Mall 205 location is my favorite Verizon store. While, like many of you, I have had issues with Verizon's prices at times, it's still my choice to remain with them because of coverage and good customer service provided by THIS store. I've been going here for years and haven't remembered to post a review! Bad me! So what triggered this review? It was yesterdays visit, where we received most excellent customer service from Robyn S. My Mom (79) is on my account, and like the Portuguese 'I Love Lucy' character that she is, she left her iPhone 5s on the hood of her car and proceeded to drive on the freeway. Yep. Where she promptly saw it go sailing by her driver window, after which it got smushed by a semi. My Mom. Gotta Love her.......which I will when I'm done pulling my hair out. With a tearful Mom (cue Lucy Ricardo's squished up tear streaked face and quivering bottom lip) we headed off to the Mall 205 Verizon store. As soon as we walked in we were greeted by the smiling face of Robyn, who proceeded to make everything better. I purchased a new iPhone 6s Plus for Mom, and Robyn listened carefully to everything Mom asked for. Including a bright, easily seen, phone case. Robyn guessed correctly that Mom would love a sparkly case, but I brought her back down to earth with a rose gold Otterbox case. Pretty and practical! Robyn dressed it up with a 'PopSocket' holder/gripper thingy for the back of the case. Now Mom can easily hold on to her case with her arthritic fingers. While there we did talk to Robyn's manager and asked him to make sure she got brownie points for her excellent customer service. And since we were TWO happy customers, then she should get DOUBLE brownie points. LOL I appreciated the humor that came along with the great customer service. My Mom is thrilled with her new phone and the larger screen. And for me, I received the 'Oldest Bestest Daughter' award once again. Thank you Robyn for the fabulous customer service! You're awesome! read more

I would give them zero stars but I can't. Didn't care to help me or even try...they didn't care about anything. Happy I switched to T-Mobile!! read more

the worst of the worst uneducated and extremist staff to this liar and misleading company each is very rude with senior citizans and honorific veteran like me ! i start over there one month ago and they promise me a plan of $25 dolars a month but i ending pay to them $60 dolars a month and they give me a garbage phone 4 g each stop work 3 time in a month and when i go over there to repair it they lied the sistem is down!!! when i told them they can be sue them they invited me outside insted to reinstate my service in time i pay for service! so they stealling me!!! the worst service ever and i do not recomend to now body!!! read more

Went to Verizon to get a phone for my mom. RJ was extremely helpful and kind. Took the time to explain everything and ended up saving them $. A lovely experience that rarely happens during these types of purchases! Give that man raise! read more

Normally, I love the service at Verizon stores. Today I scheduled an appointment to remove and replace the screen protector. It is cracked to the point that it affects the use of my phone. When I got to my appointment, I was told that a) they didn't think they had any in stock and b) that I was would have to remove the old and put on the new one myself. I wish they would have let me know when I made the appointment, instead of changing my plans for the afternoon and driving across town. read more

The employees do not believe that the customer is always right, and they do the absolute least amount of work before saying, "I've done all I can." If this is a Franchise location Verizon corporate needs to invest more in secret shoppers. read more

Needed a charger--- generally dread going into the Verizon stores, but not this time. Jacob and Jax made it so easy. I ended up buying 2 wireless charging stands (at their suggestion) and another corded one, as well. Would go out of my way to give my business to this particular store. Thx guys for making my day!!! read more

The phone thing you already know about. What I want to warn you about is the car gadget they try to sell. The HUM. It's a total scam. You buy it and it does not do anything. When you return it they charge you a $50 restocking fee. A total ripoff scam. Don't buy this bullshi I appreciate that you appreciate my comments. Still more than appreciate each other's bullshit. Do something about it goddamnit. When you guys screw up give us our money back. Don't be a complete douche. Give us our money back when you fuck up. Douche read more

Classic Bait and Switch! We went in clearly with our phones and current plans. We were given a price, on paper. Went to have lunch to discuss. Came back and the same guy quoted me twice the price for my phone choice each month from 20-40/per month til my contract was up-- even though he knew I had a contract before. This kid knew and discussed the fact I had a contract before with my husband-- and he KNEW all circumstances -- we made sure of all of that. He completely wasted our time for his own irritating enjoyment. We've been customers between us for so many years now. Verizon-- SUCKS! read more

I was only a customer of Verizon for 11 days. They said if I canceled I would get my money back within a 14 day period. I showed up to cancel since I was not getting consistent service from my iPhone or my Jetpack(purchased at this store) .....today I was only getting .03mbps.... I was told when I canceled that I would have to pay a $50 "RE-boxing" fee for returning my device. The representative who handled the return said this was standard... I was never told this and I would not have purchased it with this fee. I was planning on testing it out instead of using my tether feature on my phone. I was told I could just take it back if I didn't need it. I called 611 and was told the manager would be able to waive the Re box fee since I have had an open technical support ticket out since I began service 11 days ago.... the manager told me otherwise and charged me $50 for returning my device. When I started service 11 days ago it took me 3 trips to the Verizon store and about 4 hours trying to get my number to port over from AT&T. I really wish I could have stayed a customer I know Verizon generally is supposed to have the best service that's why I tried them out. Unfortunately this is the second time I have been a customer in the past 6 years and my last experience had several technical issues also. Unfortunately I think I'm burnt for good. And just so you know I live not even 2 miles from this store in Portland so I know I should not be having these signal issues. read more

Verizon - Mobile Phones Near Me - Portland, Oregon

I've been coming to this verizon for 14 years. The customer service has always been up and down. But today, it was UP. Thank you Bradley for making my iphone experience the best ever. I appreciated how up front honest he was. Such a smooth time. read more

I went in today to make sure all my pictures were backed up to my new phone. I was helped by Katie who was fantastic. Kudos to Katie. It is rare to find good customer service. She was helpful and personable. read more

Went in tonight after getting some ill advice from phone customer service on a recent plan change. I dread going into the store based on past experiences in other locations of long waits, not helpful at all and constant upselling. I just stopped going to the store and only dealt with phone customer service until now only because I had to. I first went to what I thought was a Verizon store on 82nd/Powell but they couldn't help me. They're actually a vendor store even though their sign says Verizon. He said I would just get the same answer at an actual Verizon store. Well that wasn't the case. Christian helped us right away, fixed our plan issue and we were out in 15 minutes. Pleasant in store experience for the first time in years. I would go back here instead of calling customer service in the future. read more

It's a Verizon store. What can you expect? Same as most other Verizon stores save for service and location. The service? I've always had solidly good service here. In the past, this has been my sneaky spot to walk in and get an iPhone on release day... laughing all the way at those folks who camp out downtown outside the Apple store. Ha! Friendly folks, but they still have to operate within the terms set by their behemoth corporate telecom overlords. Location? Close to my home, close to the freeway, and a parking lot that's better than a New Seasons, but still worse than most. The three stars are really for the employees. Otherwise, it's the level of humanity (or lack thereof) you'd expect from a company like Verizon. read more

Went here to get my son a new phone and ended up getting an upgrade for my wife too. Jacob was our representative and he was fantastic! He walked us through all the steps for both phones and made sure we completely understood our new service and bill. We felt reassured by his knowledge. He was patient with us despite all the questions we had. Recommend this store and Jacob anytime. read more

For the past 6 years, my wife and I used to go to another Verizon Wireless store that was closer to our house. We thought all phone store employees were the same...halfway between a DMV worker and a car salesman...not at all interested in customer service and only interested in commission. We just subjected ourselves to them every two years, trying to get in and out as quick as possible with our "new every two." We just happened to be over at mall 205, and I decided to stop in to look at the Android phones. After my great experience with the very helpful staff at this store, I will drive the extra 1/2 hour. I have told numerous other people how good my experience was there. Our sales rep, Randy B, was very knowledgeable regarding the battery life of different phones and data usage plans that would fit certain models. He also was able to assess my needs in a phone and find the perfect one. Additionally he made all the receipt copies we needed and cut out the UPCs from the boxes and put them all into envelopes so we could just drop the rebates into the mail. Wow! read more

Purchased a phone at Verizon and have had nothing but problems. Staff wouldn't answer questions and they charged me $20 more a month than agreed. Am getting a new phone and bill was reduced, but I'll never deal with them again. Go to AT&T and stay away from Verizon. read more

Had a very pleasant experience with Nate. He was super helpful with setting up my mom with a new basic phone and tablet. I really appreciated his patience and understanding. Unfortunately, I'll be returning the tablet as it was a no-go for my mom, but regardless, he was incredibly helpful! read more

They won't try to help you fix your phone, they'll just try to convince you to buy a new one. Super shady.

Went in to ask some questions about my bill I was speaking to probably the RUDEST associate I've ever worked with when dealing with Verizon. Lady with short red hair, tattoos and glasses DO NOT WORK WITH HER. Someone needs an attitude adjustment....Change the way you talk to people lady! read more

Had an appointment set up at this particular store Verizon mall 205 Portland Oregon store on Washington Street and was met by a man who had very bad body odor but hey everybody has it down then but he was not about to help me so he could not help me I asked to see the manager oh he'll get really mad if I have to go get him and I survive you went to see a manager because I have an appointment set up for this and it's been set up for days anyways the manager came out his name is Josh and he was even more rude so I understand why his help would be rude because he's educating them to treat people like that so needless to say I left there with nothing being resolved was told he can't go outside the store he can't even talk to me and so I went to another store and got the same so obviously as what both these people told me that work at these Verizon stores that corporate and customer support service do not know what the stores are doing and not allowed to do so why in the hell it's exact words are they sending people to us needless to say I am looking for another carrier read more

Got great service from Daniel, not once but twice, with a complicated account merge, a new phone, and then finding and closing an old phone number. Nice job Daniel! read more

I went in to the store today with a new Samsung phone purchased on Amazon. A very nice and knowledgeable young man named Jose met me at the door and said he would talk me through getting the phone set up and transferring data from the old phone. He spent about 10 minutes with me, patiently directing what buttons to push, getting it set up. I appreciate that he was very pleasant and helpful, even though I didn't purchase anything in the store that day. Thank you, Jose! read more

I came to the store on Friday to open a family plan 5 lines. After they asked me switch my work line over from ATT. I refused because my company paid this number and I do not have authorize on this number. They flag my application as fraud and do not let me apply an family plan. First they fan my credit and said i was approved. After that i came back to have my phone to trade in then they lied and put my credit app on hold. Store manager Mathew was an ass too. He said after i came back they have to run my credit again that is why. He refused to find out why my credit app is on hold. He treated me as a criminal because i am Asian Gilr. I am never come back this store again ever. read more

Extremely unfriendly and very terrible customer service. The person"Christian" told me he would not honor the restocking fee of a phone I purchased out of pocket because their insurance requires a phone be sent to your house 2-3 days after you make a claim and I need a phone to do my job. This was the second time in 2 weeks that my phone stopped working and they said they could only keep giving me new phones until I got one that works! Ridiculous! My only other option was to finish paying 400$ for the phone then upgrade, aka, buy a new one! Will never use Verizon again! read more

Stopped in here to kill some time. Wanted to play with the Samsung Galaxy Tab to see if I really wanted / needed it. The store had the old Verizon store look, not the new "Apple store" look which is much more modern. As soon as I walked in, I was friendly greeted. I told them I was just going to check out the Galaxy Tab and they quickly pointed me to where they were sitting. Soon after, a sales guy (wish I remembered his name) came up to me and asked me if I had any questions. I told him I was trying to decide and he was actually a voice of reason. He didn't talk me out of making a horrible impulse purchase, but just asked the right questions as to if I really NEEDED it. I didn't expect that from a sales guy. He was honest and had my best interest in mind. So far, great experience at this store, but I didn't actually have any service done. read more

I have been to this store twice in the last week, both times I have seen the service staff treat clients like sh!t. The store has a policy of putting you on a wait list the moment that you walk in the door. The wait times were half and hour and a full hour the two times that I was there. Sounds like they need to hire more people. My first visit was awkward - as I was standing by the door a man walked in. The Verizon employee wanted to check him in. The guy said that he had just talked with a manager on the phone who told him to stop in and pick up his replacement battery. The employee insisted that he get on the wait list because "everyone is waiting to be helped and it would not be fair for you to cut in front of that lady", pointing to me. The customer again repeated his request, this time mentioning the manager, who he just spoke to, by name. The employee repeated his statement as well, once again pointing to me, implying that I am some impatient assh0le. Responding to the employee's condescending attitude the customer asked to speak to a manager. The manager then came over & apologized, got the guy his battery (which is what was promised) and he was on his way. NBD. That situation could have been handled so much better but the employee - now they have a pissed of customer who could have easily been serviced without hassle. After waiting a 1/2 hour a gal came over to help me. She proceeded to tell me that the information that I had received about my new phone set up was incorrect (it had been given to my husband by another store employee a few days before) and she would "see what she could do to help me *sigh*". Well, geez, I hope so, since I just waited 30 minutes to be helped. Not off to a good start. After getting my phone set up I decided that I wanted a screen cover for my phone. She sold me on a $25 one, which she installed. With bubbles in it. When I asked her about the bubbles she said "well I can keep pulling it up for you, but it will loose it's stickiness". Basically making me feel guilty about wanting a good product. I was pretty upset later about the fact that I did not stand up for myself a little more and demand a replacement, but she had already given me the impression that I wasn't getting anywhere with her. The final straw that day was when I was standing at the counter waiting to pay and the original employee (the rude guy who shunned the other customer) came up to me to apologize for the man's behavior. "I'm sorry about that guy earlier thinking he could cut in line". I took this opportunity to know that I was not bothered by the customer's behavior and I would not have minded if he got helped before me. The fact that I was involved in the interaction at all was very unprofessional and embarrassing. Second visit - not any better. This time there was an hour wait. Checking in at the door I was encouraged not to wait, since the store was closing in an hour. The store employee told me that what I wanted to do could be done online. Then when I tried to ask him about my screen cover (hoping that they would be willing to help me get it fixed since I had not been happy with the installation) he told me that everyone in the store was waiting to ask "one small question" and that I would have to wait to talk with someone about it. No thanks. Unfortunately, the employees of this store seem to feel (or have been trained) to think that we are all idiots. Their holier-than-thou attitude might work for pressure sales but it does not make loyal clients. It makes the customer feel sour on the brand and after purchasing a $300 iPhone, $50 case, $25 screen cover and a $55 battery recharger I would like to think that I am not a disposable customer. I will not return to this store. read more

I came here yesterday hoping to buy a new phone. The girl who ended up helping me out just wasted my time. She had long blonde hair and a giant fake diamond ring on. She was RUDE and had the shittiest attitude. I asked to switch my line from another carrier so I could get a new phone at a discounted price. This took a very long time. When she was inputting my information she just stood there and stared at me. After a while of just standing there I asked "Is it done processing my information yet?" Then she smugly replied "Ya, it's been done." How in the hell and I'm supposed to know whats happening on her screen?! Then after she told me everything was what I asked for she tried to charge me $600 for something that she said would be $200. I told her that this was disappointing since this is now what I asked for in the first place. She obviously wasn't paying attention. She gave me a look that could only be described as "I don't give a shit if I wasted your time." As I walked out she condescendingly yelled at my back "Have a GREAT day!" I was never rude to her so I don't understand why she would treat me like that. I don't know why you would go out of your way to be a jerk like that. After this I went to T-Mobile and they took really great care of me. I will never go back to this store. As someone who works in customer service, I am appalled at how they treat their customers. read more

Worst expirence ever agent Tiffanie Ashcraft was rude would not honer the discount i was to get over phone when i did come inside very unperfetional read more

While I'm waiting for a couple of hours to talk to a representative, I get this feeling in my gut that tells me that Verizon is ran by money hungry, time wasting, pretentious D-bags! I've been to this particular store a few times and my experience is always the same. First I wait way too long for what I'm trying to do, and second I leave feeling used up, like a dirty dish sponge. This store sucks. read more

Catie at this store is an amazing help every time I come in for any issue. She is knowledgeable and has saved me hundreds of dollars over the years! She also has beautiful hair has fantastic posture and is a snappy dresser. Don't shop for wireless devices anywhere else! read more

They are trash. Bad customer service and super slow phone speed. If you get a phone there and there is something wrong with it your pretty much f***** read more