Teresa was a huge help in setting up the whole process for getting my old phone fixed, then traded…read morein and also helped me get my Internet set up! She really made the whole process simple and gave me all the options so I could have made the best choice. Big thank you to her for going above and beyond to help me out!

Horrible service! They were only great when you're paying for everything. The trade-in for two…read morephones, promos for screen protector and phone case and eSim card transfer went well. But everything else was horrible. All the workers were unprofessional and focused on the game instead of the customers. They were even discussing how much each coworker placed a bet as well as filming the themselves for social media. As a result, our saleslady didn't install our screen protectors properly. It's all misaligned, full of dust, and fingerprinted underneath. We purchased two new iPhone 17 Pro Max yesterday and ended up coming back today. Our saleslady wasn't there but we had hoped to get another worker to fix it for us. We bought the "lifetime warranty" for the screen protector and phone case so logically we should get a replacement easily. Instead, the workers fobbed us off and wouldn't even replace the screen protector because "there's nothing." It was a bit hopefull initially when the worker admitted the camera protector had clear dust inside. Yet even this they failed at too! When the first phone's camera protector was removed, the worker removed it using a box cutter. This of course resulted in brand new scratches on the camera lenses. The second phone we didn't bother with because the worker offered the same box cutter removal method. When we asked for the manager, the workers again tried fobbing us off by giving the general AT&T contact info. The worker refused to give their manager's name. So we got them to write down their name and the other workers involved on a sheet of paper in their own handwriting. If you're able to, don't go to this AT&T branch. You'll come out with a useless "lifetime warranty" for your over $1000 phone's screen protector and camera lens. I hate that our initial saleslady convinced us that those extras were worthwhile. Who can beat the promise of unlimited screen protector replacements for basically free under the Buy 2, Get 1 Free promo. Our phone protectors were $60 each while the screen and camera protectors were free or really reduced from MSRP. If you ever have to go to AT&T to trade-in or upgrade, save yourself this angst and just get the phone only. Don't trust the workers to install the accessories correctly even if it's a "good deal." Otherwise, you'll be left with brand new damages that'll lessen your phone's value -- all by the workers too!

Internet is slow , shuts off often, and expensive. Try to choose another provider when possible .read more

Run away as fast as you can from Spectrum. They are way too expensive and don't offer anything that…read morecheaper services offer. Their reps are rude and condescending and their equipment kept breaking down.

I went to Spectrum today and Menua helped me move my numbers out from T Mobile to Spectrum. He made…read morethe whole process very easy and seamless and helped make for an enjoyable experience. I would highly recommend that you go see him for all your Spectrum related needs.

Came in for $300 off new iPhone 18 The wait wasn't too long,…read morethe staff member was very courteous and professional. The deal is only good if you have the top tier service, so there really isn't much of a discount if you have to pay a higher monthly rate. I already use Spectrum for cell and internet service, but I'll probably just go with the Apple Store, as the Spectrum deal also keeps the phone locked for I think 60 days. Otherwise, the kiosk log in was easy and there was adequate seating for the short wait.

Exceptional service at this location. Fast and friendly. Ali the technician was very helpful and…read moreknowledgeable. I will be back when I inevitably break my iPhone again :) Five stars!

Ali was exceptional! He fixed my phone quickly when others were telling me to replace it!read more

He was very kind and friendly He fixed my cell phone so…read morequickly and Well, and price was very affordable I was extremely satisfied!

Kind Efficient and Knowledgeable. Paul was the best ! He is quick and even adds a charger. I refer…read moreall my friends to him!

Thank you so much! My iPhone screen was cracked and they replaced the glass quickly and did a great…read morejob. The quality of the repair is excellent and my phone looks like new again. Very professional and friendly service. The price was reasonable too. Definitely recommend this place for iPhone repairs!

To reply back to your comment had I known during my visit of my repair that I would have issues a…read moremonth in a half later I for sure would not have agreed to get my battery changed but usually information like that is not disclosed. Also the reason I had stated that it was unverified was because you had asked me what it said on my battery health and I had replied by saying it says nothing just unverified. I shouldn't even been having an issue after having a brand new battery in my phone hence why I contacted you guys because I wanted to know if that's usually how it works a month in a half after a repair. Also the reason why I didn't bring in the phone because after being on the phone with Apple and having them run a diagnostic report which stated that I have a very poor battery in my phone they told me usually individual stores that replace batteries always end up giving issues so instead of constantly going back and forth I thought it's much better for me to go directly to Apple. Furthermore, I was there on June 23 and yesterday the day I contacted you about this issue was August 14 which is actually 52 days and not 75 to be exact since you want to get technical and I'm pretty sure nobody wants to run back-and-forth every month and a half behind an iPhone battery. I'm sorry if my review may have rubbed you the wrong way, however to each their own. Good day sir.

This place legit is the best Took my iPhone for battery…read moreissue and cracked screen and Arthur fixed it in less than one hour , and no problem since then , Honestly don't waste your time anywhere else. This is the right place for any phone issues.

I've had three iPhone repairs done at this store so far. The first two times were great--everything…read morewent smoothly, and the prices were fair. Most recently, I brought in my iPhone to fix the shattered back screen. Once again, they charged a very reasonable price and fixed the issue. However, this time, an unexpected issue came up--the flashlight started flickering after the repair. I brought the phone back and spoke with Arthur. He was very professional, took full responsibility, and repaired the phone at no additional cost. It took him two tries and ordering some extra parts to get the flashlight working properly again, but he handled it all with professionalism and care, fully understanding that the issue arose during the original screen repair. You can trust them to stand behind their work and make things right if anything goes wrong. I'm very happy with their attitude, professionalism, and fair pricing. I highly recommend this store and will definitely be returning for any future iPhone repairs. Thank you, Arthur!

In April I went to the Glendale Galleria store to get a new phone…read more When I received my next bill, I discovered there was a new line added to my account. The number was 747-745-2758. After 2 frustrating calls to T-Mobile, I think it was eliminated, but it seems more likely that I was the victim of fraud.

I stopped by this T-Mobile store after finishing my certification test nearby. I wanted to check…read moreout the Samsung Galaxy S24 phones and also see what cases they had at the store. The store wasn't busy when I was inside. I was able to go to the Samsung phones area and look at their phones. I like how the Galaxy S24 look and also how light it is. I was also able to check out the Samsung Galaxy watches and tablet too. A worker approach me and asked if I needed any help but I just told him I was browsing so he left me alone. I took a look at their iPhone area as well since I recently got my wife a iPhone 16 Pro.

Best customer service ever, these guys knew exactly what issue I was having with my phone…read more They fixed it in no time and only charged me $20...couldn't be happie...Definitely going back.

Stopped by needing a new screen. Guys were very nice. Replaced the screen while I went and got…read morelunch and unexpectedly put a screen protector on at no charge. Very happy with the service and entire experience.