The staff is friendly but they do not know what they are doing. They need more training.

They need additional staff in the store. I've waited over an hour to pick up phone I ordered online. Only one person is working in the store with a line of people waiting for assistance. I have never been to a Verizon store and waited this long. read more

Waited in this store today for over an hour while the female employee helped a problem customer The male employee ignored us Hispanics and helped a white customer that walked through the door, the male employee never asked any of us if we needed help or a charger or anything, he should be fired. I will help push for this store to go out of business, I'm contacting the head office of Verizon and any attorney that is interested in helping. read more

Walked in and the guy at the counter didn't ask if we needed help the whole time we were here. He was talking to a girl at the counter, she didn't look like a customer they were just talking about random stuff just ignored us so taking our business elsewhere. read more

My iPhone was lost/stolen and I made an appointment to go in for a new one. I was taken care of right away (not many customers) so probably didn't need an appointment. Boden took care of him and he was terrific. I walked out 45 min later with the new phone, new case and all updated with my old info from icloud. I would highly recommend! read more

I am Verizon customer 25 years. I am living in Arizona. Just recently I purchased apple tablets from Verizon authorize Store Victra in Gilbert AZ. Sales person called me and left message stead your order have arrived. When I arrived in store 3 sales person was helping customers. 3 customers was waiting. Manager stood up and walked around Store but didn't pay attention to me. He knew I was there for pic up. I asked him ( his name is Jay) I came here for pickup order do I need check in? He pointed panel at front yes, right there he said. I followed instructions but wasn't sure did right. I asked Jay again. I came here for pickup order how long should I wait?. He said 40 minutes no other words. I said No worry I'll cancel the order ( cause he was awfuly rude). Sales person jumped in conversation than he approached. I'll help you as soon as finished. 10 min later, he brought my tablet and starts setting up. Sales person wasn't well trained but really nice guy, he asked Jay few times for installation. Jay wasn't very helpful. Tooks probably 20 minutes to complete for set up and paid extra fee. All sudden Jay came to the us and stead why you taking long time customers awaiting. You need hurry up finishing said front of me and customers. Do Vectra sent rude manager like a Jay? He came from Victra for set up Store. For now he was Store manager. He wasn't care about employee who needed more training? I paid extra money to set up but half way through than kicked me out from Store. Came home opened tablet. No manual for tablet? The Store was 5 star? Lots a older people living in the area who need kind person like Travis even he wasn't well trained but I could . He said today's my last day. The company like Victra traing yung people become mean, careless and rude. read more

Zero stars is not an option! I would absolutely NOT recommend this store. I was there yesterday and left completely scammed. My phone was stolen so I really had no choice but to go along with what I was told I had to pay to get a new phone but then I found out I was not only charged $200 more than I needed to pay under false pretenses but I was charged fees that Verizon does not authorize for its retailers to charge. read more

Hannah helped my husband and I tremendously when we popped in on a late Sunday evening. I had no idea what time the store closed (should have looked) but Hannah took her time with us. She went over storage needs, which unlimited plan was best suited for us, and a whole bunch of other beyond helpful information. Thank you so much for your help! read more

If it was possible I would not even give one star. Don't use this store for your Verizon needs. Had used for many years when it was Diamond. On vacation my wife's phone went dead and wouldn't charge. Stopped by the store as we returned to town, Told that the phone was dead by two employees and that it would never work. Asked several times if it could just be the battery and were told no way. Persuaded that a new phone was necessary and sold unnecessary additional products as well. Turns out it was just the battery. When we tried to return the phone we were charged a restocking fee and they wouldn't refund the screen protector as it had been put on the phone. Something they did without our asking. Said they couldn't refund because I had signed a disclosure. I did sign the disclosure, but under false pretenses that the phone was useless. Total rip off shop. Beware!!! Todd Matthews read more

This verizon wireless store is awesome! I went in to purchase a phone for my brother and the manager on duty, Caleb, helped me and explained all the costs (phone, plan, taxes) perfectly. I had complications with my payment card and had to return at a later time. Caleb had left but the rest of the team helped me finish the purchase with ease. I highly recommend this location. Friendly, fast, and professional. read more

I've been a Verizon customer for over 10 years so I've been to a lot of Verizon stores and it takes a lot to frustrate me. I don't often write reviews on yelp, but this store frustrated me. The staff were super friendly and helpful BUT, they were understaffed. There was no number system, so it was hard to tell who was next in line. I waited 2 hours to return a tablet, and then was charged a $75 re-stocking fee. Plus, the new Verizon policy where you pay to"rent" the phone takes advantage of customers. Finally, I didn't like that they asked for my password out loud without at all respecting privacy. If another cellphone company got reception in Flag like Verizon, I'd be switching. This store is not recommended for service, although the staff are incredibly competent and nice. They just need more staff-especially on weekends! read more

Don't go! They scammed my senior citizen wife last night. They sold her a phone she did not ask for (of course more expensive) and offered her a promotional tablet at a 90% discount but did not properly explain to her that this promotion required $120 per year data connection with Verizon. And our current tablets only use wi-fi, we would never use a Verizon data connection. I spoke with the manager, Ryan Garman, who was somewhat rude and informed me that to return the tablet would require a $75 restocking fee! Be careful if you go to this store. I would recommend buying any of this stuff on line. read more

SOMETHING FISHY HERE!! I've done business with this store several times, and never paid any sort of down payment on a new phone. I am a customer in good standing, and per Verizon, this is not their policy, so it has to be Diamond Wireless. Last month, when I went to exchange phones, only AFTER I had selected a new phone and case was I told there would be a 200 dollar down payment needed on the new phone. I was told they would include accessories for the 200 dollars, but what accessories? Why 200 dollars? I left without my new phone, and WILL NOT return. Extremely dishonest business! DO NOT SHOP HERE!!!! read more

Great transaction in January to buy 3 phones, a dozen accessories, 2 yr contract. Came in today to return a dead MyCharge unit (from Jan. transaction). Manager Cameron was rude. Cannot recommend this retailer. I came in in January because of great yelp reviews. Things change.... read more

All this place wants to do is screw you out of your money because the employees work on commission. They don't see a person, they see a dollar sign and will run you in circles trying to trap you into hidden fees and extended contracts. Go to "Just Wireless" where there is no hidden agenda or fees, just good, honest, straightforward service. read more

Caleb us not truthful. He is VERY DECEPTIVE. Offered an iPad at $250 off the list price, but charged the regular price listed on the Apple website. To get the so called $250 discount, I had to sign up for a network connection, which is NOT required to buy an iPad from Apple. It then took over two weeks to get refunded with a lot of hassles. read more

Went in for a new phone (iphone10) didn't trade in my old phone ..paid it off there)... They charged me for these "free" things Case mate @59.99, tempered glass @ 59.99 and a power pack (that I didn't need Tevin said was free) then added on a essentials bundle fee of $15.00 and 4+ bundle plus a "set and go plus fee for 19.99..THEN taxed me a total of $109.71 ....Tevin is a typical salesman and twist words up to the point that you walk away wondering ...DONT SHOP THERE.... read more

I've been a customer of Verizon for 5 years now and I simply wanted to have somebody help me figure out why my payment was NOT applied. Tevin Knowles started to give me attitude and said that he wouldn't do anything for me. He said "if you want help, call corporate. I'll be in the back. Have a good day." And he went to the back. He never even tried to help me. Other Verizon reps that I talked to said "that's a Victra rep for you" read more

Multiple problems with diamond wireless. Have had to cancel the insurance plan three times after the first free month. Each time was told my info was erased and there was no chance I would be charged again. Surprise, charged again multiple times and I'm certain it will continue to occur. I've read reviews where others are having the same problem (after I got bamboozled unfortunately). I purchased a new phone with them and was not informed that cancelling the service contract is completely separate from the phone purchase contract and there is a $400 termination fee for leaving for phone alone, but rest assured it's in the 2nd contract I signed that day. Well T-Mobile only bought out the service agreement so I got a nice letter from an attorney's office about debt collection for the $400 fee for the phone. Verizon did not contact me once about the bill. They are all about getting money from the consumer and play on the fact that most people don't take the time to read a two page contract for a cell phone or bother to check their statements. Stay away at all costs, they may have the best cell service up here but you can't trust them. read more

This store breached confidential account information and would not honor their word in regards to a transaction. They did a bait-and-switch deal. Repeated attempts to rectify the situation was only met with the occasional "We'll look into it". I asked to speak to the district manager numerous time and he/she never called me. In fact, only once did I receive a TEXT that was initiated in their end, no courtesy of a call. This store is shady and my recommendation is that customers go elsewhere for their business. read more

I am a very easy person to please and it takes a lot to get me mad. That being said, I have never wanted to scream so bad in my life as I did while attempting to deal with the "manager" of this store. I agree with the other review, I have never been in there when there wasn't someone furious and the boy behind the counter is just staring at them blankly. The manager is barely out of diapers ( if he even was the manager) and obviously knows nothing about business or customer service. Save yourself a lot of trouble and go some place else!!!! read more

I tried to return my phone, I called verizon and they told me I had more time to return the item, so I went into the store the next day and they gave me some BS about not being able to return the phone because the stores return policy ends one day earlier than verizons corporate return policy. What a hassle and inconvenience. They even lied to the rep on the phone and said it was stated on the contract. read more

Only came in to shop for plans, but the reps had to check everything twice and was getting a lot of their mental math wrong. They kept walking us back and forth like a used car dealer. They did not instill much confidence. My wife and I just left laughing at the situation. Don't plan to every drop in again. read more

This store is the worst! Its a bunch of 20 year olds in ties without a clue what Verizon plans are. I went in repeatly trying to fix my plan that they put me on with no results. I went in many times asking about overage warnings and was told they were a mistake and to disregard them, later my bill was over $200... on a plan that was $35 a month! I was told the manager would call me to sort it out. After never hearing from him, I was told he worked from home and was rarely in the store. I asked for his number and was refused. This store never fixed their mistake and never apoligized and I never heard from the manager ever. This problem was finally solved through Verizon itself AFTER 6 MONTHS!!!!! Thats 6 months of the store never making contact or helping me. Verizon initially didnt want to get involved since its not a "true" verizon and said I would need to correct the mistake through the store. In the last 6 months that I have had to go this store to fix my plan, I have never not seen an employee dealing with an irate customer beyond me. It seems this store is a repeat offender of bad customer service, incorrect information and an absent manger. read more

This is by far the best verizon store in town. I live across town and it takes a highway trip to get there but I'd rather go to this one than to any other store because they've always been super helpful and so patient and entertaining when having to deal with the whole waiting game in getting a new phone. They've always been accommodating and have amazing service--every representative is kind and helpful, I've worked with (pardon the misspelling) Eamon (Emond?) these last two trips and he's been amazing, plus he wears a gorgeous wood watch so 10/10 wood recommend ;D...both the watch and the representative (pardon the pun) Also, manager Brock was helpful and any rep/manager I've worked with in the past has been absolutely perfect--and these haven't been easy trips. I've had to go in for a broken phone, this past one with a phone that's never come in the mail because Customer care dropped the ball (into the Mariana Trench apparently) so.... customer care gets 1 star but these guys get all the stars I can give--ignore those other reviews, they're outdated and ageist, if you're in Flag, and you need to go to Verizon, pick this store, they'll do their best to help you out and on your way, might not be the quickest trip, but since when has working with phones and contracts ever been expedient? They will be sure to take care of you and they deserve all the credit... should probably buy them all lunch, now there's an idea. read more