It was very good experience I had to get a new charge port and they had it done in no time at all…read morebig thanks to Mdi for giving me a new charging port and proving to me that it works, will come again if needing services

This is a counterfeit store masked as a cell phone repair business. I had a cell phone screen…read morereplaced on an s24fe. The repair person was quite rude and after the repair I experienced the forward facing cameras inoperational. I called the moment I noticed and the guy seamed willing to make the repair When I arrived after a 40 min 35 mile drive the repair guy was not willing to take a look. It seams the repair bussiness is an apartment or living space behind the counter. Smelled like food each time I arrived. The 1st time the business had an open sign on,but the door was locked. Sketchy!! Counterfeit items all.over the store and 1.75 canned sodas in a dorm room fridge when you walk in.....Sketchy!!!

Very inconsiderate!! I was at the medical facility next-door and they were blasting their music so…read moreloud I could barely hear the person talking to me. I don't have cricket, and because of them, I would never even consider it

Purchased flip phone for my wife, explaining that we would be purchasing Tracfone minutes once the…read more6 mo obligatory contract with Cricket was complete. Before purchasing, we confirmed 3 times with the staff that the phone we were about to purchase would work with Tracfone after the 6 mo obligation w/Cricket. Each time we asked that, they confirmed that for sure it would work w/Tracfone. So we bought it and agreed to the 6 mo of Cricket payments. After 7 mo of Cricket payments ant $52 purchase of the Cricket TCL Classic flip phone, we made every effort to convert to Tracfone, wherein we discovered after many attempts to switch and talking w/Tracfone it was confirmed that the phone Cricket sold us would not work with Tracfone. Took the phone back to this Cricket store and explained that the previous staff was not honest with us. The young guy was very nice & was attempting to help us with a refund or exchange (to a phone that would work with Tracfone) when the apparent owner walked in, ask what was going on & immediately said no way could we return the phone since it had been over 7 days since the purchase. He would not let me explain what had previously happened, kept interrupting & laughing that the time had expired. After I finally was able to explain that the staff had told us that the phone would work w/Tracfone, he said he wasn't there & didn't hear it, so I could be lying. His attitude was the exact opposite of what good customer service is all about. DO NOT USE THIS STORE for any cell phone or service purchases. I found out each Cricket store is independently owned, so at least use the other Cricket store located in west Flagstaff.

I was so pleased with my customer service from Kayla! She actually spent 2.5 hours with me as she…read moretaught me about how to use the new I Phone 6 (My last purchase 4 years ago was the I Phone 5 - lots of changes since then!) Kayla was so patient, thoughtful, good-natured, friendly, kind, technically savvy, and extremely knowledgeable! I have the honor of teaching a Leadership Course at NAU and Kayla displayed all of the excellent leadership characteristics and customer care expertise that I pass on to my students! Congratulations Verizon! In Kayla, you've got the "Best of the Best"! Also, this Verizon store actually has stools to sit on! As I am recuperating from knee surgery, the addition of this accessory was of vital importance! Thank you once again, Verizon!

After being a Verizon customer for approximately 21 years, I am extremely disappointed with my…read morerecent experience. I have spent more than 20 hours trying to resolve repeated account, contract, pricing, and insurance issues, and my agreement required multiple corrections while I received inconsistent information from different representatives. March 21: I signed my contract. During enrollment, the contract terms, conditions, pricing details, and limitations were not clearly explained. The plan was presented as approximately $45 unlimited service including hotspot, but the actual costs and added charges became significantly higher. At the same time, I specifically requested mobile replacement protection through Asurion for my phones in case of damage or replacement needs. April 21: I contacted Verizon after discovering the requested mobile replacement coverage had not been added correctly. Instead, I was enrolled in technical support coverage, which is completely different from mobile device replacement insurance. May 05: I called again specifically to verify that my phone replacement insurance had been corrected and added to the contract. I was told everything was properly set up. May 23: After calling again, I learned that the requested coverage and corrections still had not been handled as expected. My concerns include: * Contract terms not fully explained at signing * Pricing differences from what was presented * Lack of transparency regarding costs and promotions * Incorrect insurance enrollment * Repeated account corrections * Excessive time spent trying to fix avoidable issues After more than two decades as a customer, I expected better communication, accuracy, and transparency. I hope Verizon reviews this matter seriously and works toward a fair resolution.

Cellular One is the only place in town to get an "Obama phone" or "government phone" (as most of my…read moreclients refer to it as), that is the freedom plan with a free phone and service (including talk, text and data, though the data reception in Flagstaff leaves a lot to be desired). It is based off your income but it is a HUGE service to help those in need. The staff have always been very helpful when I go with my clients (which has been at least 12-15 times), the replacement phones are reasonably priced (though very fragile so BUY A CASE for your free one and you won't need to buy a replacement), and the wait time is reasonable. Now I'm guessing it's a staffing thing, but my only pet peeve with this place is there isn't a public phone number to reach this location so you get routed to their corporate office if you call or you have to go in person. Otherwise, I'm grateful for this business being here in Flagstaff.

I stupidly transferred to AT&T under the false understanding of better service/cheaper bills…read more Neither was true. After nonstop headaches with AT&T and trying to leave them, Tyler made my transition back to Verizon incredibly easy and seamless. Trevor is the true embodiment of stellar customer service, he is a master at his craft. This man should be a manager, truly never have had better customer service than from Tyler. Thank you sir for making my life much easier and for your extreme transparency and professionalism!

Ask for Trevor. went in hoping for a quick experience and he was great. very knowledgableread more

Hannah helped my husband and I tremendously when we popped in on a late Sunday evening. I had no…read moreidea what time the store closed (should have looked) but Hannah took her time with us. She went over storage needs, which unlimited plan was best suited for us, and a whole bunch of other beyond helpful information. Thank you so much for your help!

The staff is friendly but they do not know what they are doing. They need more training.read more

On Thursday, I made an appointment for Friday opening time. When my wife and I arrived we were…read moregreeted by all three employees in the store. The Manager, John, knew exactly who we were and what we were needing to do, from the person who set up our appointment the day before. Already, we were impressed with the internal communications process and greetings. John reviewed our needs and once confirmed, he turned us over to an associate, Maximiliano (Max) to help us. Max was very pleasant and professional and dove right in to showing us available phones and reviewing plan options. I inundated him with question after question and he kept his cool while answering each one. I was impressed with his knowledge and ability to handle everything I threw at him. He worked extremely hard to find a plan that was just right for us. Once we settled on a plan, and Max was doing the required paperwork, John jumped in to start transferring the data, contacts and pictures from our old phones to the new ones, even further streamlining the process. I highly recommend this T-Mobile store and this team of professionals.

I had a screen protector installed at this T-Mobile location while I was visiting Flagstaff. I…read moreneeded a quick solution, and they were very quick to sell it and put it on, which I appreciated at the time. Unfortunately, the quality of the installation was poor. Within just three days, the screen protector cracked, and by then I was no longer in Flagstaff. When I went to another T-Mobile store for help, I was told there was no insurance and no warranty on the product I had been sold. That's extremely disappointing. A product like this should last longer than a few days, and there should be some level of accountability when something clearly fails so quickly. This experience left me feeling like the focus was on making a quick sale rather than providing a quality product or standing behind it. It's honestly made me reconsider whether I want to continue my service with a company that doesn't stand behind what it sells.

We have been on the phone for 4 days now trying to decrease service to internet only. We also have…read morea billing issue we would like to discuss. WORST Customer Service ever! After holding for no less than 1.5 hours we get a human and after being put on hold again, we get disconnected! This has happened no less than 5 times! We still have no resolution on the billing issue! PS Asking for a supervisor does not work either!

I had been perfectly happy with Optimum until I tried to cancel my service. The internet worked…read morewell, the price was reasonable, and I had no complaint with the service itself. But the cancellation process was one of the most frustrating customer-service experiences I have ever had. On August 31, while moving out of Flagstaff, I went to the Optimum store to return my equipment and cancel. I arrived around 9:30 a.m. based on the hours I had seen online, only to find the store wasn't opening until 10. Once it opened, there were roughly 12 customers and only one employee working. I ended up spending about an hour there. The employee was actually helpful, but told me he could not cancel my service in the store. I had to call a separate number. He even warned me that the people on the phone would repeatedly try to sell me something rather than simply process the cancellation. He was absolutely right. I called and explained clearly that I was moving out of the country and simply wanted my service disconnected. Instead of honoring that request, the representative repeatedly tried to retain or transfer the service, put me on hold, came back and restarted sales pitches, and kept me on the phone for roughly half an hour. After all of that, I was transferred to another representative and had to essentially start over. This person actually told me he understood I was canceling because I had found a better rate somewhere else. That was completely false. I again explained that I was MOVING and wanted the service DISCONNECTED. He then began offering me additional deals, including an extremely low promotional rate. At that point I asked the obvious question: if this is the department that actually disconnects service, why are you still trying to sell me something instead of disconnecting it? The entire phone process took well over an hour simply to accomplish one very basic request: CANCEL MY INTERNET SERVICE. Optimum needs to understand that making cancellation deliberately exhausting does not create customer loyalty. It does the opposite. I left as a previously satisfied customer who would now hesitate to ever use or recommend the company again. Returning equipment and saying "please disconnect my service" should not require a trip to a crowded store plus more than an hour of relentless retention pitches. That is not customer service. It is an obstacle course.

What happens when your iPhone takes a plunge into the toilet and you're stuck in a town with no…read moreapple store nearby? a) turn the phone off and put it in a bag of rice immediately and then cross your fingers that there is no damage b) wipe it off and try to keep using it as if nothing happened c) sigh and say screw it... the universe is sending you a sign that you don't need a phone while on vacation d) leave it in there and flush... bye bye iPhone! e) look up your carrier on Yelp (from another device of course), and see if there is somewhere nearby to give you some advice Well, in my case, I did (a) and then (c), followed a few days later by (e). The rice and crossed fingers didn't work this time, so I said screw it for a day or two... and then I found this AT&T location. I headed there and was greeted by both Christopher and Vito. They were definitely friendly and informative, but since I purchased my phone through an apple store, they couldn't replace it then and there; I had to go through apple for that. Vito did however, proceed to sell me on purchasing an iPad Mini (and case) in the meantime, so I used that in the interim for text messages and facetime. I took his advice and called the applecare phone # he provided me, and a few days later, I have a replacement phone in my hands. Hooray! When back in Flagstaff, I'll likely head back in to pay Vito and Christopher a visit, and to purchase a new iPhone case... I don't need to take any more chances on damaging my phone! So, if you have a situation or just need some friendly AT&T service, head on into this location... they won't let you down!

On August 23, 2026, I visited this location to establish wireless service for myself and my fiancée…read moreand purchase two new iPhones. Our account was set up by Jordynne B, and what should have been a simple transaction turned into an expensive, months-long nightmare. Due to errors during the initial setup, we ended up with four active phone lines instead of the two we requested. This resulted in significant unexpected charges, countless hours dealing with AT&T customer service, and ongoing billing complications. What disappointed me most was Jordynne's complete unwillingness to take accountability. Rather than acknowledge the issues with the account setup or make a genuine effort to help resolve them, she attempted to shift the blame onto me. The situation became so frustrating that I ultimately filed a formal complaint with the FCC and transferred our service to Verizon. Even after leaving AT&T, I'm still dealing with the consequences of the original account setup. This experience has cost me considerable money, time, and unnecessary stress. Customers should be able to trust that a sales associate can properly establish a basic wireless account and take responsibility when something goes wrong. I strongly recommend exercising caution when doing business at this location, particularly with this associate.