Extremely happy customer for over 2 years…read more We had constant internet service during the record breaking 32" of snow in 17 hours in Feb 2019. BlueSpan is an outstanding and affordable internet service for Flagstaff residents. We pay less than $50 for a very constant and reliable internet at 10 mbps down and 2 up with pings under 80 for you gamers. We only need 5 mbps for HD streaming of Netflix, Hulu and Amazon. Why pay $100 with Suddenlink for excessive speeds or any amount to Centrury link for intermittent, unreliable 2 mbps. Customer service is personal, local and professional. Speak to caring and knowledgable reps here in AZ. They understand, follow up and genuinely care about serving you as a customer. If you are looking for an affordable and dependable internet service, give BlueSpan a try. You will be happy years later like me.

Worked with Kelton over email to get information. He was quick and knowledgeable about the service…read morein my area. Installers were fast and worked hard to maintain aesthetics in install as well as getting the best possible signal. As for the service, I am getting what I am paying for on the dot. I have had some slow downs later in the evening, but I think it could be all of my Apple products doing their late night backups. During the day it has been flawless. If you are in rural Flag and dealing with DSL, cut the cable. Bluespan is MUCH better for speed, reliability, and customer service. I highly recommend them.

We have been on the phone for 4 days now trying to decrease service to internet only. We also have…read morea billing issue we would like to discuss. WORST Customer Service ever! After holding for no less than 1.5 hours we get a human and after being put on hold again, we get disconnected! This has happened no less than 5 times! We still have no resolution on the billing issue! PS Asking for a supervisor does not work either!

I had been perfectly happy with Optimum until I tried to cancel my service. The internet worked…read morewell, the price was reasonable, and I had no complaint with the service itself. But the cancellation process was one of the most frustrating customer-service experiences I have ever had. On August 31, while moving out of Flagstaff, I went to the Optimum store to return my equipment and cancel. I arrived around 9:30 a.m. based on the hours I had seen online, only to find the store wasn't opening until 10. Once it opened, there were roughly 12 customers and only one employee working. I ended up spending about an hour there. The employee was actually helpful, but told me he could not cancel my service in the store. I had to call a separate number. He even warned me that the people on the phone would repeatedly try to sell me something rather than simply process the cancellation. He was absolutely right. I called and explained clearly that I was moving out of the country and simply wanted my service disconnected. Instead of honoring that request, the representative repeatedly tried to retain or transfer the service, put me on hold, came back and restarted sales pitches, and kept me on the phone for roughly half an hour. After all of that, I was transferred to another representative and had to essentially start over. This person actually told me he understood I was canceling because I had found a better rate somewhere else. That was completely false. I again explained that I was MOVING and wanted the service DISCONNECTED. He then began offering me additional deals, including an extremely low promotional rate. At that point I asked the obvious question: if this is the department that actually disconnects service, why are you still trying to sell me something instead of disconnecting it? The entire phone process took well over an hour simply to accomplish one very basic request: CANCEL MY INTERNET SERVICE. Optimum needs to understand that making cancellation deliberately exhausting does not create customer loyalty. It does the opposite. I left as a previously satisfied customer who would now hesitate to ever use or recommend the company again. Returning equipment and saying "please disconnect my service" should not require a trip to a crowded store plus more than an hour of relentless retention pitches. That is not customer service. It is an obstacle course.

I stupidly transferred to AT&T under the false understanding of better service/cheaper bills…read more Neither was true. After nonstop headaches with AT&T and trying to leave them, Tyler made my transition back to Verizon incredibly easy and seamless. Trevor is the true embodiment of stellar customer service, he is a master at his craft. This man should be a manager, truly never have had better customer service than from Tyler. Thank you sir for making my life much easier and for your extreme transparency and professionalism!

Ask for Trevor. went in hoping for a quick experience and he was great. very knowledgableread more

We bought a home in No. Arizona a few months back and I called Century Link only to have them take…read moremy money, arrange an appointment and then later tell me they could not provide me with service. Blah! Wasted time and effort... I then called Hospitality Wireless based on a FB recommendation. Wow. They could not have been nicer, knowledgeable and efficient. They care and it shows. Great service/signal and today I called about an issue with an Amazon device (WiFi issue maybe?) and they went above and beyond to help me with what wound up to be an Amazon issue and not theirs....THANK YOU Hospitality Wireless, you guys ROCK!

We were with Hospitality for a long time and were loyal customers even though we constantly had…read moredisruptions to our internet service. We would have gone with reliable Starlink sooner, but we were moving out of the area. Hospitality continued to be underwhelming, and in the end, for our "loyalty" they insisted on 60 days cancellation notice. This was never in their original contract, and we were charged for two months of service even though we had moved. I do not recommend Hospitality unless you don't mind having many disruptions to your internet service, and, in the end, poor customer service!

On Thursday, I made an appointment for Friday opening time. When my wife and I arrived we were…read moregreeted by all three employees in the store. The Manager, John, knew exactly who we were and what we were needing to do, from the person who set up our appointment the day before. Already, we were impressed with the internal communications process and greetings. John reviewed our needs and once confirmed, he turned us over to an associate, Maximiliano (Max) to help us. Max was very pleasant and professional and dove right in to showing us available phones and reviewing plan options. I inundated him with question after question and he kept his cool while answering each one. I was impressed with his knowledge and ability to handle everything I threw at him. He worked extremely hard to find a plan that was just right for us. Once we settled on a plan, and Max was doing the required paperwork, John jumped in to start transferring the data, contacts and pictures from our old phones to the new ones, even further streamlining the process. I highly recommend this T-Mobile store and this team of professionals.

I had a screen protector installed at this T-Mobile location while I was visiting Flagstaff. I…read moreneeded a quick solution, and they were very quick to sell it and put it on, which I appreciated at the time. Unfortunately, the quality of the installation was poor. Within just three days, the screen protector cracked, and by then I was no longer in Flagstaff. When I went to another T-Mobile store for help, I was told there was no insurance and no warranty on the product I had been sold. That's extremely disappointing. A product like this should last longer than a few days, and there should be some level of accountability when something clearly fails so quickly. This experience left me feeling like the focus was on making a quick sale rather than providing a quality product or standing behind it. It's honestly made me reconsider whether I want to continue my service with a company that doesn't stand behind what it sells.

I was so pleased with my customer service from Kayla! She actually spent 2.5 hours with me as she…read moretaught me about how to use the new I Phone 6 (My last purchase 4 years ago was the I Phone 5 - lots of changes since then!) Kayla was so patient, thoughtful, good-natured, friendly, kind, technically savvy, and extremely knowledgeable! I have the honor of teaching a Leadership Course at NAU and Kayla displayed all of the excellent leadership characteristics and customer care expertise that I pass on to my students! Congratulations Verizon! In Kayla, you've got the "Best of the Best"! Also, this Verizon store actually has stools to sit on! As I am recuperating from knee surgery, the addition of this accessory was of vital importance! Thank you once again, Verizon!

After being a Verizon customer for approximately 21 years, I am extremely disappointed with my…read morerecent experience. I have spent more than 20 hours trying to resolve repeated account, contract, pricing, and insurance issues, and my agreement required multiple corrections while I received inconsistent information from different representatives. March 21: I signed my contract. During enrollment, the contract terms, conditions, pricing details, and limitations were not clearly explained. The plan was presented as approximately $45 unlimited service including hotspot, but the actual costs and added charges became significantly higher. At the same time, I specifically requested mobile replacement protection through Asurion for my phones in case of damage or replacement needs. April 21: I contacted Verizon after discovering the requested mobile replacement coverage had not been added correctly. Instead, I was enrolled in technical support coverage, which is completely different from mobile device replacement insurance. May 05: I called again specifically to verify that my phone replacement insurance had been corrected and added to the contract. I was told everything was properly set up. May 23: After calling again, I learned that the requested coverage and corrections still had not been handled as expected. My concerns include: * Contract terms not fully explained at signing * Pricing differences from what was presented * Lack of transparency regarding costs and promotions * Incorrect insurance enrollment * Repeated account corrections * Excessive time spent trying to fix avoidable issues After more than two decades as a customer, I expected better communication, accuracy, and transparency. I hope Verizon reviews this matter seriously and works toward a fair resolution.

We signed up with Dish to provide satellite tv service for my house and also for a 5th wheel…read moretrailer on the property that was owned by, and being lived in by a couple. The installation tech called the day before to confirm installation the next day, and he was told that the 5th wheel was pre-wired for cable, and all he had to do was screw the cable wire onto the Jack on the back side of the trailer. He was also told NOT to drill any holes into the side of the trailer. Next day, he came out, got out his drill and started drilling a hole high up on the front side of the unit. Unfortunately, he drilled through 3 Romex wires, all hot, and crossed 2 separate circuits, sending 240 volts through the whole electrical system. As a result, this burned out the wall heater, the power inverter that converts 120 volts to 12 volts to run the motors for the pop-outs, and burned out most of the fuses. A local RV repair place has said that they would need to pull off the siding in order to inspect the wiring for melted insulation, and they estimated the cost of the repairs at $12,000, which exceeds the value of the 5th wheel. The 5th wheel cannot be lived in its present condition, so the owner and his wife had to move out and find other housing at a much greater cost. It has been 18 months now, and the only response I've had from Dish was that they turned me over to a collection agency for the last $45 that I owe them for buying out the contract. So first, they destroyed my trailer and now they want to destroy my credit! It's amazing that these people can put a satellite into orbit and broadcast tv to a zillion people, but they're not smart enough to know even the most basic principles of customer service! This is inexcuseable! If they dont get off their butts soon, they're going to get sued. Dish is a pathetic company. Dont use their service. Find another company that understands customer service.

This dish network is no Help in a problem especially if you are disabled. Stay away from dis…read moreNetflix. Doesnt exit when you use it it just sticks on exit.

I came in here looking for a phone and service and they hooked me up! The staff was so kind and…read moreprofessional, they really deserve their jobs. The computer system seemed to be awfully confusing, but I used to work in a call center in the phone industry, and know, that's not a store workers fault, so I was more than happy to be patient.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.