The quality of your experience at Gamestop almost entirely depends on the knowledge and friendliness of the staff you deal with on a visit-to-visit basis.
I've been going to this Gamestop for used games and new releases for almost five years now. On several occasions, the employees were quick, courteous, and seemed more interested in shooting the breeze with me instead of giving me their sales spiel. I like that.
Then other times, I've been blown away with how unhelpful and rude some of the associates can be. One time, I had an associate keep asking me "Why would you want to play THAT game? It was SOOOO bad." If you're clearly going to make a sale, why would say something like that and turn me off to that game and your store? I filled out Gamestop's little receipt survey online with regards to this specific visit and the manager called me the very next day and wanted to formally apologize to me, and gave me some options to "make it right".
The last few times I've gone in, I was helped right away. A few months ago, even though they didn't have the game I wanted, they quickly called the other store in town to check there for me. The other store had it in stock and this store told them to hold it for me until I could arrive and purchase it.
A few weeks ago, I was looking for a new copy of a game (to get the DLC that came with new copies), but it was a year-old release. This store didn't have it, they checked the other store (that didn't have it), and the guy told me to check out Target and WalMart, in that order. Even though WalMart was closer, he said Target would have a much better chance of having a sealed copy of the game I wanted. Sure enough, Target had one when I called and I drove right over to get it. When an employee recognizes that you want a product and he/she can't provide it for you, he/she should just make it his/her mission to help you find. That shows the marks of a great employee.
Overall, I've been both pleasantly surprised and significantly disappointed at this location over the last five years. When a Gamestop associate is genuinely nice and seems more interested in video gaming than making a wage, it feels like a friend is selling you games. When, at this location, someone messed up, the managers were always quick to help me out and make amends for any damage done.
4 stars. read more